Jobs in Philadelphia Remote

Position Overview: The Physician Advisor provides strategic oversight of medical necessity determinations for behavioral health services, ensuring alignment with clinical standards and organizational objectives.

This role is accountable for conducting medical necessity and peer reviews, directing the activities of the crisis team, and fostering collaboration with clinical providers to promote high-quality, effective mental health care for CBH Members.

RFP/Bid Writer

Location: Philadelphia Hybrid (Remote/Office)

Ready to level up your career with a multi-award-winning agency? We were recently named the fastest-growing agency in the U.S. by Adweek and the fastest-growing company in our region by the Philadelphia 100 for 2025

Most recently in January 2026, following the recent acquisition with EAB, we are proud to officially be the largest higher education marketing agency globally, meaning there’s never been a more exciting time to join!

About the Company:

Hybrid is a globally recognised full-service digital Media Company based in Philadelphia with 5 offices worldwide. We create compelling media for Higher Education market leaders such as UC Berkeley, Thomas Jefferson University and Drexel University

Hybrid is looking for a strategic and skilled RFP Writer to join our growing Client Operations team. In this pivotal role, you’ll lead the end-to-end proposal process—from identifying opportunities and scoping fit, to writing and submitting standout responses to RFPs and RFIs. Your work will directly fuel our mission to expand access to quality education by winning new partnerships in the higher education sector.

Key Responsibilities:

• Opportunity Sourcing: Research and assess RFP/RFI opportunities, aligning them with Hybrid’s growth goals.
• Proposal Development: Write, edit, and tailor persuasive proposals that clearly align with client needs and evaluation criteria.
• Project Management: Oversee the full proposal lifecycle—timelines, tasks, submissions, and quality control.
• Strategic Input: Improve proposal processes, capture reusable content, and contribute to pitch materials.

About You:

• 3–5+ years' experience in proposal writing, bid management, or strategic writing (agency, education, nonprofit, or public sector)
• Excellent writing, editing, and research skills
• Strong organization and project management abilities
• Deep understanding of RFP processes—ideally in higher education or advertising
• Comfortable collaborating across departments in a fast-paced setting
• Degree in English, Communications, Marketing, or related field

Benefits:

• Work for a global market leader with a new office in the heart of Philadelphia
• Huge potential for progression in line with our ambitious growth plans
• Internal mobility options and established career paths
• Generous PTO entitlement
• Comprehensive Health, Vision, and Dental insurance
• 401(k) retirement savings plan

Hybrid Media is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, supported, and empowered to reach their full potential — regardless of background, identity, or circumstance.

We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives, stronger creativity, and better outcomes for our people and our clients.

If you’re excited about this role but feel you don’t meet every single requirement, we’d still love to hear from you. Please reach out to our Recruitment Team ( ) to discuss your experience or to enquire about other opportunities across our growing business.

Job Purpose:

This position is anticipated to be scheduled a shift from Sun - Thurs 12pm-8pm.

In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to, complaints to executive board members, the Better Business Bureau, the Attorney General and other consumer protection organizations, as well as media, social media and legal threats, often acting as a liaison between our company and outside organizations. Identify complaint trends, defects, and process/policy issues, and provide recommended solutions in order to improve our products, services, and the overall customer experience.

Responsibilities:

• Manage executive level escalations, as well as organic escalations within customer care, with a high level of customer satisfaction through email, phone, internal chat, and social media platforms
• Adeptly apply professional communication skills, showing empathy when appropriate, and clearly communicating technical processes both verbally and in writing.
• De-escalate difficult customer situations via phone or email
• Work jointly with other departments, management, and remote colleagues to develop and provide creative, effective solutions when resolving escalated customer issues
• Employ active listening and thorough case research to make informed decisions
• Learn and utilize necessary case management and web tools to complete tasks
• Research and resolve advanced and back-end billing issues.
• Utilize knowledge of IONOS products and services, reasoning and compromise, for positive issue and/or conflict resolution.
• Analyze customer issues, as well as IONOS' products, policies and procedures to identify root causes for issues
• Make analysis-based suggestions for product, policy, and procedure improvements as well as defect elimination
• Address and resolve back-end issues including, but not limited to, chargeback disputes, collections discrepancies, bankruptcy filings, credit card de-authorization requests, wire payments, and creating billing process tickets.
• Maintain a positive image of IONOS' as a company and its' Customer Care organization by managing potentially difficult and evolving situations clearly, courteously and professionally.
• Balance multiple issues in a fast paced environment and manage changing priorities.

Required Qualifications:

• High school diploma or equivalent.
• At least three (3) years of progressive customer service experience with handling complex issues
• Demonstrated strong spoken and written communication skills.
• Proficient in word processing, spreadsheet and presentation software. IONOS currently uses G-Suite (Docs, Sheets, Slides)
• Experience working in a high volume setting while maintaining attention to detail.
• Prior experience providing customer service via telephone and email.
• Adept in customer service skills such as active listening, conflict management, de-escalation, professional speaking and writing
• General understanding of web hosting, using online interfaces, email, service loss or server downtime, social media platforms, etc
• Ability to learn and maintain intimate knowledge of IONOS' products and services.
• Experience in various Social Media platforms

Preferred Qualifications:

• Prior experience in "second level" or "escalated" customer conflict resolution.
• Expertise in customer service processes and escalations.
• Experience in web hosting technologies, domains, networking, or server use/support
• Prior experience utilizing creative writing in a professional setting.
• SAP experience

Physical Requirements and Working Conditions:

• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

The Program Manager (PM) is responsible for ensuring a sustainable, effective, and efficient program that achieves Back on My Feet’s primary objective of helping members obtain and sustain employment, housing, and work toward stability. The PM will be responsible for managing and engaging volunteers to support our members in a variety of capacities along their journey toward self-sufficiency. Additionally, the PM is responsible for the development and maintenance of key relationships that are critical to the implementation of the program (e.g., facility relationships, corporate partnerships, and community partnerships). The PM is responsible for growing our impact and adding value for our stakeholder groups – members, alumni, volunteers, and donors – through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision. The Program Manager will report to the assigned Territory Director and will supervise a Program Specialist.  

Specific responsibilities will include: 

Impact and Growth  

• Ensure the robust and impactful implementation of the Back on My Feet program aligned with the organization mission, vision, and core values. 
• Execute on growth strategy to grow the Back on My Feet program in Philadelphia and surrounding areas through new facility partners, deeper impact with current partners, and effective utilization of volunteer support/engagement. 

Volunteer Engagement and Management 

• Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate volunteers, for the purpose of driving sustainable growth and exceeding engagement and employment targets. 
• Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals. 
• Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to Back on My Feet policies and procedures. 
• Identify and fill ongoing volunteer needs, including on-going volunteer recruitment and community awareness.  
• Ensure that volunteers have a shared understanding of the organization’s vision and goals as well as their opportunity to create impact as volunteers.  

Program Implementation 

• Partnerships: build and maintain effective relationships with facility partners, referral partners (e.g., for training, education, additional workforce development, and/or other resources members would benefit from), employment partners, and BoMF corporate partners as appropriate.  
• Members: Ensure the execution of consistent/ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow member pipeline to meet and exceed our goals.  
• Workforce Development: Successfully execute Back on My Feet’s Next Steps program, which includes workshops on financial literacy and employment preparation and coordination of employment services, including both direct support to members and volunteer assistance with job searching and application processes, interview preparation, referrals to employment partners, assistance in identifying and navigating housing resources, and financial aid.   

General and Administrative  

• Ensure complete and timely tracking of all data in Salesforce. 
• Proactively collaborate with BoMF central staff to document member and volunteer stories to highlight the impact of the program. 
• Serve as a role model in exemplifying the organization’s Core Values.  
• Oversee management of gear and inventory as needed, along with other administrative tasks. 
• Collaborate with other Back on My Feet staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and/ or donor engagement. 
• Perform other duties as assigned.  

Qualifications & Experience 

• Bachelor’s degree, OR equivalent combination of education, training, and 4+ years of relevant work experience.  
• Volunteer management experience highly preferred. 
• Ability to communicate effectively with diverse populations. 
• Strong written and verbal communication skills, including excellent public presentation skills.  
• Willingness/ability to travel to multiple locations in Philadelphia and surrounding areas. 
• Ability to adhere to unconventional work schedule (e.g. morning circle-ups, starting between 5:00am & 5:30am; occasional evening and weekend programmatic activities). 
• Understanding of homelessness, social services, recovery, and non-profit landscape preferred.   
• Proficiency with technology required, including CRM or case management software (Salesforce experience preferred), Slack, Asana, Microsoft Office.  

Personal Characteristics 

• High-energy, results oriented individual who is able to adapt quickly to a fast-paced, changing environment.  
• Leader that is driven to contribute to overarching organizational goals.  
• Proactive, assertive, and hands-on individual who is self-motivated and autonomous.  
• Able to quickly assess the inner workings of a national nonprofit structure with the purpose of driving continual improvement in organizational effectiveness and efficiency.  
• Unquestionable integrity and highest ethical standards.  
• Able to work effectively with diverse groups of people from a variety of backgrounds and embrace working across lines of difference. 
• Can build trust and establish effective work relationships at all levels of the organization.  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

For more information on the organization, please visit:   

Benefits 

Benefits include health and dental plans; childcare, travel and medical flex reimbursement plans; retirement savings plan; annual reimbursement for athletic gear; generous PTO. 

Join a successful and forward-thinking brokerage as a Benefits Consultant to guide clients through strategic benefits planning, renewal cycles, and long-term decision-making. This role is ideal for a relationship-driven benefits expert who enjoys combining analytical insight with thoughtful client partnership.

Prior experience in employee benefits consulting, brokerage, or strategic account management is preferred.

The Job:

• Develop sophisticated benefit design and renewal strategies to address complex client needs
• Lead financial analysis, benchmarking, RFP distribution, open enrollment planning, and post-renewal review
• Define the full scope of services required for each client engagement
• Set clear timelines, communicate updates, and collaborate closely with internal service teams
• Maintain accountability for revenue, profitability, and client satisfaction across assigned accounts
• Oversee the onboarding of new clients with thorough implementation planning
• Ensure internal teams deliver exceptional service and exceed expectations
• Identify cross-selling opportunities to grow the existing book of business
• Build and maintain strong relationships with clients, carriers, and vendor partners
• Stay current on product changes, market developments, and industry trends
• Maintain expertise in funding arrangements, network options, and plan alternatives
• Ensure accuracy of client data within the CRM
• Remain knowledgeable on compliance areas, including HIPAA, ERISA, IRS Section 125, PPACA, and state-exchange regulations

The Company:

• People-Centered Approach: A culture built on genuine care for clients, colleagues, and the communities served.
• Supportive Environment: A workplace grounded in teamwork, integrity, and respect, where individuals feel valued and supported.
• Growth-Minded: Encourages continuous professional development, offering resources, coaching, and opportunities to expand expertise.
• Wellbeing Focused: Prioritizes employee wellbeing with strong health, financial, and work-life programs that help people thrive personally and professionally.
• Inclusive & Community-Driven: Committed to fostering an environment where all team members feel included and empowered, while giving back in meaningful ways.
• Innovative & Scalable: Combines entrepreneurial energy with strong operational backing, allowing consultants to deliver high-impact solutions and grow long-term careers.

If interested, apply, and MGA would be happy to have a quick call to learn more about your background and share all of the details about this opportunity.

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience stores, and more. Looking for a flexible way to earn extra cash? Grubhub is the gig for you. 

Why deliver with Grubhub? 

• Earn competitive pay and keep 100% of your tips from completed deliveries 

• Create your own flexible schedule to work when you want 

• It's easy to get started, with no resume, interview, or experience required 

• Get paid instantly with Instant Cashout 

All you need to get started is: 

• A car (or scooter/bike in select areas) 

• Valid driver's license and auto insurance for drivers 

• Valid driver's license or state ID for bikers 

• Smartphone (with a data plan) 

Ready to hit the road? Download the app to get started! 

All drivers must also be at least 18 years of age (21+ in Las Vegas). Grubhub delivery partners are independent contractors, not employees of Grubhub.

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience stores, and more. Looking for a flexible way to earn extra cash? Grubhub is the gig for you. 

Why deliver with Grubhub? 

• Earn competitive pay and keep 100% of your tips from completed deliveries 

• Create your own flexible schedule to work when you want 

• It's easy to get started, with no resume, interview, or experience required 

• Get paid instantly with Instant Cashout 

All you need to get started is: 

• A car (or scooter/bike in select areas) 

• Valid driver's license and auto insurance for drivers 

• Valid driver's license or state ID for bikers 

• Smartphone (with a data plan) 

Ready to hit the road? Download the app to get started! 

All drivers must also be at least 18 years of age (21+ in Las Vegas). Grubhub delivery partners are independent contractors, not employees of Grubhub.

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience stores, and more. Looking for a flexible way to earn extra cash? Grubhub is the gig for you. 

Why deliver with Grubhub? 

• Earn competitive pay and keep 100% of your tips from completed deliveries 

• Create your own flexible schedule to work when you want 

• It's easy to get started, with no resume, interview, or experience required 

• Get paid instantly with Instant Cashout 

All you need to get started is: 

• A car (or scooter/bike in select areas) 

• Valid driver's license and auto insurance for drivers 

• Valid driver's license or state ID for bikers 

• Smartphone (with a data plan) 

Ready to hit the road? Download the app to get started! 

All drivers must also be at least 18 years of age (21+ in Las Vegas). Grubhub delivery partners are independent contractors, not employees of Grubhub.

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience stores, and more. Looking for a flexible way to earn extra cash? Grubhub is the gig for you. 

Why deliver with Grubhub? 

• Earn competitive pay and keep 100% of your tips from completed deliveries 

• Create your own flexible schedule to work when you want 

• It's easy to get started, with no resume, interview, or experience required 

• Get paid instantly with Instant Cashout 

All you need to get started is: 

• A car (or scooter/bike in select areas) 

• Valid driver's license and auto insurance for drivers 

• Valid driver's license or state ID for bikers 

• Smartphone (with a data plan) 

Ready to hit the road? Download the app to get started! 

All drivers must also be at least 18 years of age (21+ in Las Vegas). Grubhub delivery partners are independent contractors, not employees of Grubhub.

Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, liquor stores, convenience stores, and more. Looking for a flexible way to earn extra cash? Grubhub is the gig for you. 

Why deliver with Grubhub? 

• Earn competitive pay and keep 100% of your tips from completed deliveries 

• Create your own flexible schedule to work when you want 

• It's easy to get started, with no resume, interview, or experience required 

• Get paid instantly with Instant Cashout 

All you need to get started is: 

• A car (or scooter/bike in select areas) 

• Valid driver's license and auto insurance for drivers 

• Valid driver's license or state ID for bikers 

• Smartphone (with a data plan) 

Ready to hit the road? Download the app to get started! 

All drivers must also be at least 18 years of age (21+ in Las Vegas). Grubhub delivery partners are independent contractors, not employees of Grubhub.