Jobs in Patrick Air Force Base Florida
185 positions found — Page 8
Salary: $175,000
- $185,000 per year A bit about us: A growing, technology-driven insurance carrier is seeking a Corporate Counsel to join its headquarters on Florida’s Space Coast.
This attorney will play a critical role supporting both claims and underwriting functions, handling regulatory and compliance matters, and ensuring legal integrity across operations in the 11 states where the company provides coverage.
Why join us? Key legal role with exposure to executives and cross-functional teams.
Career growth opportunities with a rapidly expanding insurance carrier.
Currently at $360M with plans to grow to $1B in next several years.
Live and work in Melbourne, FL — affordable, coastal living with proximity to Orlando, Tampa, and Miami.
Job Details This role is located in Melbourne, FL.
It is posted nationally, with a relocation package offered.
For this role to be a fit, you must be willing to relocate.
Fully remote is not an option.
Are you ready to take the next step in your legal career and step into a clear succession path to the General Counsel seat within 18–24 months? This is a rare and exciting opportunity to join a fast-growing, innovative insurance organization as Associate General Counsel, where you’ll immediately play a pivotal role in shaping legal and compliance strategy across multiple lines of business.
You will start by working closely with claims as well as the underwriting teams.
The firm is small and you will likely grow to work with all of the departments in a short time! Our client is seeking a highly motivated attorney with strong regulatory and compliance experience who is eager to make an impact from day one.
This position is based at our Melbourne, Florida headquarters and requires relocation (no remote option) with full relocation assistance for the right candidate.
What You’ll Do: Analyze & Advise: Interpret statutory and regulatory changes to assess compliance impact across all business units.
Monitor Regulatory Developments: Stay ahead of industry updates, bulletins, and alerts to ensure proactive compliance.
Support Investigations: Partner with regulators and address consumer complaints from state Departments of Insurance.
Collaborate Cross-Functionally: Work together with leadership and internal teams to align compliance with business objectives.
Contract Oversight: Review vendor contracts and agreements with a focus on compliance and risk mitigation.
Policy Development: Create, review, and enhance internal policies and procedures to strengthen corporate governance.
Legal Guidance: Provide trusted counsel on risk, obligations, and opportunities while supporting growth initiatives.
Research & Drafting: Conduct legal research and prepare memoranda on state and federal statutes and regulations.
What We’re Looking For: Education & Licenses: J.D.
required; bachelor’s degree required Florida or Georgia Bar licensure preferred (other state bars considered with willingness to obtain Florida licensure) Experience & Knowledge State insurance department or regulatory compliance experience strongly preferred Background in homeowners property & casualty insurance is a plus Proven success managing multiple priorities in a fast-paced, evolving environment Skills & Attributes Exceptional written and verbal communication skills High ethics, integrity, and professionalism Strategic thinker with strong business acumen and problem-solving ability What’s In It for You Clear Path to GC: With successful performance, you’ll step into the General Counsel role within 18–24 months.
Impact & Visibility: Your legal expertise will directly shape company strategy, compliance, and growth.
Competitive Rewards: Attractive compensation package with base salary, performance incentives, and comprehensive benefits (medical, dental, vision, 401k, PTO, and holidays).
Professional Growth: Work alongside senior leadership, gain mentorship, and expand your expertise across multiple legal domains.
Relocation Assistance: We’ll help you make Melbourne, FL, your new professional and personal home.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates Train new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1 – 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $14.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
GI Hospitalist Coastal Florida Situated on the East coast of Florida and positioned midway between Jacksonville and Miami Employed Work 7 days on 7 days off Competitive Base Salary & Bonus opportunity, Welcome Bonus, and Relocation Allowance Retirement Savings Options Insurance (health, dental, vision, life, short & long-term disability, supplemental & dependent life) Eric Rubin National Health Partners 5300 West Hillsboro Blvd, Suite 220 Coconut Creek, FL 33 Email: Placement of Physic
Job Description Job Description At NIVA Health , we are dedicated to delivering exceptional patient care and empowering individuals to live healthier, more fulfilling lives through innovative treatments and regenerative medicine.
We are looking for a passionate and skilled Primary Care Physician to join our dynamic team.
If you are a compassionate leader committed to improving patient outcomes and fostering a positive work environment, this opportunity is for you.
General Radiology/Light IR Locums Job in Florida Dates of Coverage: Starting ASAP and ongoing through December of 2026 Details/Requirements: Monday-Friday coverage needs: 8am-5pm Must be Board Certified in Radiology Active Florida license or IMLC preferred General Radiology: X-ray, MR, US, CT, fluoroscopy, NM, etc.
Locum Tenens Emergency Medicine Physician ??? Near Satellite Beach, Florida We are seeking a dedicated and experienced Emergency Medicine Physician for a locum tenens assignment in the vibrant community near Satellite Beach, Florida.
This role offers the opportunity to work at a leading emergency care facility with a collaborative medical team and advanced resources.
Position Overview Location: Maitland ER, Oviedo, Florida Start Date: August 12, 2025 Assignment Length: 3 months Schedule: Flexible to accommodate physician availability Qualifications Board Certified/Board Eligible in Emergency Medicine OR Board Certified in Family Medicine or Internal Medicine with minimum 2 years of Emergency Medicine experience Facility Highlights Projected 11,500 annual patient visits 24-hour physician coverage 12-bed private exam rooms and a dedicated trauma room On-site diagnostic imaging: CT scanner, ultrasound, and X-ray Comprehensive laboratory services Why This Opportunity? Flexible scheduling to fit your availability Work in a modern, well-equipped ER Make a meaningful impact on patient care in a growing community This position offers a unique chance to enhance your professional experience while providing essential care to the community.
If you meet the qualifications and are ready to make a significant impact, we welcome your application.
To apply, please call us at 4 or email us at and reference job j-294631.
Locum Tenens Opportunity for Emergency Medicine Physician in Florida Job Description: We are seeking experienced Emergency Medicine Physicians for a locum tenens position in Florida.
This facility anticipates an average of 26 patients per day and utilizes the EMR system MediTech.
Requirements: ACGME-/AOA accredited residency program Florida Medical License Board Certification/Eligibility in Emergency Medicine FP and IM Boarded with 5 years experience accepted Located near SATELLITE BEACH, FL For more information, please contact MD or email us at .
Please reference Job ID #j-178367.
Job Description Job Description Come launch the next step in your career where America launched its Space Program.
Brevard Health Alliance, Brevard County???s only Federally Qualified Health Center, is currently recruiting for a Physician Assistant to join us in the heart of Brevard County???s Space Coast.
Since 2005 our focus has been on putting the ???community??? in Community Health while delivering healthcare to more than 60,000 unique patients annually.
Seeking a Locums Emergency Medicine Physician to fill an urgent need in Florida Coverage dates: ASAP
- Ongoing Shift(s) Description: 7a-7p/7p-7a The ideal candidate must be Board Certified/Board Eligible Located near SATELLITE BEACH, FL If you are interested in hearing more about this opportunity, please call or text MD .
You can also reach us through email at .
Please reference Job ID #j-149152.
Great Opportunity Awaits for Vascular Surgeon in Florida! Location: near Anthony, FL We are seeking a highly skilled Vascular Surgeon to join a renowned private practice in Florida.
This position offers the opportunity to work in a vibrant and supportive medical community, contributing to a wide range of vascular procedures and treatments.
Key Qualifications: Board Certified or Board Eligible in Vascular Surgery Exceptional communication and clinical skills Experience in percutaneous and endovascular treatments, including peripheral arterial disease, open vascular surgical procedures, and aortic aneurysms Proficiency in handling wires and catheters Experience with venous procedures, such as VNUS closure, is a plus Ability to work collaboratively with a network of established primary care practices and specialists Benefits: Employment in a stable private practice setting Competitive compensation and comprehensive benefits package For more information or to apply, please call us at 4 or email us at and reference job j-277136.
Job Description & Requirements Anesthesiology Physician StartDate: ASAP Available Shifts: Regular 8 Pay Rate: $315.25
- $341.25 This facility is seeking an Anesthesiology Physician for locum tenens support as they look to fill a current need.
Details & requirements for this opportunity: Call & Requirements: Monday ??? Friday 8 hour shifts.
40 hours per week guaranteed.
Orlando, FL, is an excellent place for physicians to live and work, offering a booming healthcare industry, top-tier medical institutions, and a diverse patient population.
Home to renowned hospitals, research centers, and medical schools, Orlando provides ample opportunities for professional growth and specialization.
The city's vibrant economy, lack of state income tax, and relatively affordable cost of living make it a financially smart choice for healthcare professionals.
Job Description & Requirements Neurologist StartDate: ASAP Pay Rate: $400000.00
- $500000.00 This Private Neurology group is located in a coastal city of 1.3 million in Florida.
We are offering an amazing lifestyle.
A burn-out proof schedule and income above the 99th percentile.
Pay is the best of both worlds! You get a top salary guarantee but you also get to keep all of your profit from day one.
Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+
Newborn Advantage Surrogacy is seeking qualified women to become gestational surrogates and help intended parents grow their families. As a gestational surrogate, you will carry a pregnancy created through IVF for intended parents, with no genetic connection to you.
Surrogates receive competitive compensation starting at $60,000+, with additional payments included throughout the surrogacy journey that are designed to support and benefit you. We would love to connect and share more details about this meaningful opportunity.
Eligibility Requirements
- Between 21 and 40 years of age
- Maintain a healthy lifestyle and meet clinic BMI guidelines (30 or below)
- Non-smoker
- Have had at least one healthy, full-term, uncomplicated pregnancy and delivery
- Free of sexually transmitted diseases
- Willing to complete medical, psychological, and background screenings
- Reside in the United States and attend required medical appointments
- Be raising your child(ren) in a stable home environment
About Us
Newborn Advantage Surrogacy is a boutique, mother–daughter led agency with over 20 years of experience supporting both intended parents and surrogates through every step of the surrogacy journey. We offer a truly hands-on, white-glove experience, providing personalized care, direct communication, and dedicated support throughout each surrogate's journey. You are never just a number—your experience, comfort, and well-being always come first.
Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+
Newborn Advantage Surrogacy is seeking qualified women to become gestational surrogates and help intended parents grow their families. As a gestational surrogate, you will carry a pregnancy created through IVF for intended parents, with no genetic connection to you.
Surrogates receive competitive compensation starting at $60,000+, with additional payments included throughout the surrogacy journey that are designed to support and benefit you. We would love to connect and share more details about this meaningful opportunity.
Eligibility Requirements
- Between 21 and 40 years of age
- Maintain a healthy lifestyle and meet clinic BMI guidelines (30 or below)
- Non-smoker
- Have had at least one healthy, full-term, uncomplicated pregnancy and delivery
- Free of sexually transmitted diseases
- Willing to complete medical, psychological, and background screenings
- Reside in the United States and attend required medical appointments
- Be raising your child(ren) in a stable home environment
About Us
Newborn Advantage Surrogacy is a boutique, mother–daughter led agency with over 20 years of experience supporting both intended parents and surrogates through every step of the surrogacy journey. We offer a truly hands-on, white-glove experience, providing personalized care, direct communication, and dedicated support throughout each surrogate's journey. You are never just a number—your experience, comfort, and well-being always come first.
Description:
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.
MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.
Responsibilities include:
- Providing daily supervision and mentorship
- Managing household routines and student schedules
- Administering medications and ensuring student wellness
- Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
- Leading daily devotions and accompanying students to Sunday Chapel
- Overseeing budgeting and household reporting
Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.
Benefits include:
- Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
- Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
- Relocation assistance and paid training provided
Paid time off provided at designated times throughout the year
Qualifications include:
- Experience working or volunteering with youth
- This is a two-person role for couples legally married for at least two years
- Both spouses must be age 27 or older
- No more than three dependent children may reside in the student home
- Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
- Pet limitations: only fish and one dog of approved breeds allowed
- Valid U.S. driver’s license and ability to become certified to drive student home vans
- Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
- High school diploma or GED required
- Ability to lift to 50 lbs.
Demonstrated integrity and professionalism; MHS staff serve as role models for students
This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Understand the use of technology, scripts, and product knowledge.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
Perform other duties as assigned.
What You Bring to the Role High school diploma or GED required.
Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly.
In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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