Jobs in Oak Park Michigan

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What You Will Achieve

• Own all store Key Performance Indicators (KPIs), store operations, stock level/inventory, and visual merchandising guidelines.
• Enhance store personnel performance through training, coaching, development, and motivation.
• Training and development of district's Store Managers into all-star leaders.
• Manage payroll budget and determine hiring needs.
• Lead and conduct interviews for prospective new retail team rmembers, training, and onboarding.
• Manage budgets for each location, ensuring payroll, hourly rates, salaries, and profitability remain within acceptable ranges.
• Ensure operational efficiency for district.
• Communicate cross-functionally with support center partners, will serve as a liason between stores and offices in Los Angeles and China.
• Ensure all locations adhere to corporate and legal guidelines.
• Overcome operational challenges as they emerge.
• Monitor and manage team attendance and ensure accountability through coaching and counseling.
• Participate in ongoing leadership training that will fine-tune your management, accountability, operations and communications skills.
• Oversee ROBO Shop (vending machine) operations within assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.

What You Will Need

• Demonstrate a level of leadership that comes from a minimun 5-10 years of retail/boutiques sales experiences, proven multi-unit experience of at least 2-5 years in role
• Strong verbal and written communication skills that will inspire and motivate team members at all levels
• Critical thinker and problem-solving skills
• Ability to prioritize, and use time management skills to keep ahead of daily, weekly and monthly tasks
• Ability to work in a fast-paced, dynamic company

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

A stable specialty distribution company in Troy, MI is hiring a Warehouse Supervisor to lead day-to-day operations in a fast-paced environment.

This is a hands-on leadership role. You will supervise the team while working alongside them on the floor.

What You’ll Own

• Oversee shipping, receiving, inventory control, picking, and fulfillment
• Assign work and monitor productivity in real time
• Enforce safety standards and address issues immediately
• Operate forklifts and assist with loading/unloading
• Resolve workflow bottlenecks and maintain inventory accuracy
• Step in physically when needed to keep operations on schedule
• Collaborate with leadership on process improvements and layout efficiency

This is not an office-based role. You will be on the floor leading the team daily.

What We’re Looking For

• 5+ years of warehouse or distribution experience
• 2+ years of experience supervising and leading teams on the floor
• Forklift experience required
• Comfortable lifting up to 50 lbs
• Strong accountability and ability to hold team members to standards
• Basic computer skills for inventory and reporting

Compensation is $60,000–$65,000 depending on experience. Straight-time overtime is paid for additional hours worked. Benefits include medical, dental, vision after 90 days and 401(k) with company match after one year.

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Are you a current college student, recent graduate, or someone looking to jumpstart their career in an innovative and fast-paced industry? If so, the Staffing Specialist/ Driver Recruiter position could be just what you are looking for!

This position offers a $40,000 base salary plus the opportunity for bonuses such as our Recruiting Incentive program where you can earn $250 for each CDL Driver hire! (Average 2-3 hires per week)

Shifts: Full time (45 hours), Monday through Friday 8am-6pm or 9am-7pm

The Driver Recruiter is crucial to the organization, as they will be hiring essential employees that make the wheels turn on the supply chain! Some qualifications we are looking for in a candidate include:

• Self-motivation and a strong, assertive personality
• Detail oriented and organized
• Effective written and verbal communication skills
• Customer service or sales experience is ideal
• Ability to multi-task and problem solve
• High time management capabilities

In this position, the Driver Recruiter will be responsible for:

• Sourcing, screening, and hiring for positions including CDL A drivers, contractors, and owner operators
• Applicant screening, processing, and follow ups
• Tracking data and completing reports
• Ensuring applicants meet federal and local eligibility requirements

This position is fully onsite in Warren, MI

Benefits include: major medical, dental, vision, 401K, and paid time off!

Our employees have company pride and push themselves to succeed. We are looking for candidates that will serve as the future of the company. As a hard-working, motivated employee, there are opportunities for growth and advancement from within! We want to hear from you. Apply today!

Electrical Systems Engineer – High Voltage Vehicle Systems

Location: Troy, MI

Job Type: Full-Time

Hiring Partner: Raizan Solutions LLC (Authorized hiring partner – We do NOT charge candidates)

About the Client

Our client is an engineering and manufacturing company specializing in advanced battery systems, high-voltage power distribution, ruggedized energy systems, and custom electrification solutions. They support OEM, commercial vehicle, specialty, and defense customers with rapid prototyping and production-intent system development.

Raizan Solutions LLC is recruiting on behalf of this client. We act solely as the hiring partner and do not charge candidates any fees.

Position Summary

The Electrical Systems Engineer will lead and support the development of high-voltage battery systems, power distribution architectures, and vehicle-level electrical integration. This role spans system design, requirements, embedded controls coordination, safety analysis, and hands-on prototype validation.

You will collaborate closely with mechanical, controls, software, and manufacturing teams to deliver robust systems through the full development cycle—from concept to system launch.

Key Responsibilities

Electrical & System Design

• Design and document electrical architectures, schematics, wiring diagrams, and component selections for Li-ion battery systems, HV distribution, and vehicle integration.
• Develop and maintain system requirements, interface definitions, DFMEAs, PFMEAs, DVP&R, and system test plans.
• Apply strong engineering knowledge of HV components: contactors, switches, HVIL, insulation, isolation monitoring, safety interlocks, bus bars, sensors, and protective devices.
• Support PCB/hardware development efforts (Altium preferred; OrCAD or equivalent considered).

Controls & Software Integration

• Coordinate with controls and software teams on system behaviors, state machines, protection logic, and calibration.
• Support embedded controls development using MATLAB/Simulink/Stateflow, model-based design, and C-based integration review.
• Use CAN tools (Vector CANalyzer, CANape) to evaluate control systems, validate functionality, and troubleshoot issues.

Testing, Validation & Debug

• Develop validation test procedures for system-level and component-level verification.
• Perform hands-on prototype testing, fault evaluation, root-cause analysis, and troubleshooting of high- and low-voltage systems.
• Follow lab and vehicle test procedures to evaluate system performance, safety interactions, and functional behavior.

Program & Cross-Functional Coordination

• Work with internal team members and external suppliers to ensure successful design, build, and validation.
• Participate in recurring technical review meetings to identify risks, integration issues, and quality concerns.
• Assist in project planning—tracking timing, risks, status, and technical deliverables.

Documentation & Build Support

• Generate and coordinate build documentation, assembly instructions, inspection sheets, and test records.
• Support prototype build reviews, manufacturing handoff, and initial production readiness.

Qualifications

Education

• Bachelor’s degree in Electrical Engineering, Controls, Computer Engineering, or Mechatronics from an accredited institution.
• Equivalent experience will be considered.

Experience

• 5–15 years of experience in electrical or systems engineering for EV, hybrid, automotive, heavy vehicle, or defense systems.
• Proficiency in electrical system architecture, safety concepts, and requirements flow-down.
• Experience with:
• MATLAB/Simulink/Stateflow
• LabVIEW
• Vector CANalyzer / CANape / CAN tools
• SPICE / PSpice
• Controls platforms (MotoHawk, dSPACE, ETAS preferred)
• Hands-on experience with high-voltage battery systems, inverters, DC-DC converters, BMS, and vehicle electrical integration.
• Familiarity with EV industry standards, ISO 26262 concepts, and relevant military or commercial vehicle standards (preferred).
• Experience with PCB design tools (Altium) is a plus.

What You Bring

• Strong analytical and problem-solving skills.
• Ability to manage multiple technical tasks in a fast-paced, hands-on environment.
• Excellent communication, collaboration, and documentation capabilities.
• A proactive mindset with strong attention to detail.

Why Join This Opportunity

• Work on cutting-edge battery systems, high-voltage electrification, and ruggedized energy products.
• Be part of a small, agile engineering environment with meaningful technical ownership.
• Exposure to diverse projects and close collaboration with customers and leadership.
• Competitive compensation and opportunities for long-term growth.

Apply Today

If you’re ready to help drive the future of advanced electrified systems and thrive in a collaborative, hands-on engineering environment, Raizan Solutions LLC would be happy to connect.

Position Title: Sr. Project Estimator - Construction (Hybrid)

Location: Detroit, MI, USA, 48226

Duration: 12- months Contract on W2 (Possible extension)

Note*- What they are looking for:

• Electrical Engineer or Electrical Master Journeyman
• Strong construction/commercial project experience
• Experience estimating electrical systems, including:
• Underground and overhead systems
• Transformer and inverter installations
• Solar and renewable energy projects (preferred)
• A minimum of 5 years of direct estimating experience specifically aligned to the above areas.

Position Description:

• Assists the project management teams by developing, monitoring and updating estimates and/or an integrated project plan so that the project may be executed in the most efficient manner possible.
• Applies methods and techniques, standards, processes, procedures, guidelines and templates, to efficiently manage, develop, and control project estimates.
• Assignments are received in the form of results expected, within operating policies and procedures.
• Incumbent has the discretion to select from alternative approaches; decisions may involve changes to normal work processes.
• Span of control: 0; this is an individual contributor job.

Key Accountabilities and Responsibilities:

• Assist project management teams by developing, monitoring, and updating project estimates.
• Develop Rough Order of Magnitude (ROM) estimates, Budgetary estimates, Unit pricing, and Definitive (detailed) estimates.
• Assist project management team in reviewing, design documents or scope packages for completeness.
• Assist project management team in reviewing contractor and engineering estimates; validation of quantities and contractors/engineering estimates.
• Review and challenge the submitted contractor bids for scope accuracy and optimal pricing
• Review change orders for scope and cost accuracy.
• Develop estimate details by WBS to cost load project schedules
• Analyze costs; perform risk analysis, benchmarking, value engineering, constructability review, and claim analysis.
• Provides expertise and develops methods and techniques, standards, processes, procedures, guidelines, and templates, for project controls organization, to support efficient development, management, control, and integration of projects plans.
• Ensures that required project estimating and/or planning controls are appropriately implemented and maintained.
• Ability to work in a 'team' and/or 'matrixed' structure, supporting multiple clients.

Minimum Education & Experience Requirements:

• High School or GED, & 10+ years of job-relevant Electrical Journeyman estimating experience, or
• Associate degree in Electrical Engineering, or a related field and the knowledge / capabilities typically acquired through 8+ years of job-relevant experience in estimating electrical systems . or
• Bachelor’s degree in electrical engineering, or a related field and the knowledge / capabilities typically acquired through 6+ years of job-relevant experience in estimating electrical systems
• Intermediate to advanced level skills in using Microsoft Excel

Other Qualifications Preferred:

• 4+ years of understanding Electrical systems, reading plans, calculating labor/material costs and experienced in working on large construction projects,
• preferably renewables (Solar, Wind, etc.)
• Electrical Work (Substations, OH and UG cable work)
• Estimating all project costs (i.e., engineering, design, project management, construction, commissioning, etc.)
• Familiarity to intermediate level experience using On-screen take off, or any other estimating software.

Additional Information:

• Location Requirement: Hybrid - Must be able to come on-site periodically (Tu, We & Th) and reside at a commutable distance from the work location in Metro Detroit and two days remote.