Jobs in Nv

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• TAO Marketplace
• Employee Discounts
• Time off and much more!

Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.
• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
• Responsible for the scheduling of assigned departments.
• Participates in growth opportunities and team member development of all front-of-house team members.
• Regulates all POS functions requiring a manager’s approval.
• Assists with job performance reviews.
• Addresses and resolves guest and team member concerns.
• Responsible for reconciling end-of-shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised team members.
• Possesses in-depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised team members.
• Communicates clearly and concisely with heart-of-house team members during service.
• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
• Ensures the replacement or repair of all breakage and damage of equipment or furniture.
• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The position of Concierge is responsible for providing the highest level of service at all times. Guest interactions are via telephone and email communication. The Concierge will focus on building the guest relationship with complete itineraries encompassing as many Tao Group brands as possible.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Adhere to all job standards set in place and continuously receive higher than 90% on all shops
• Use proper verbiage, spelling, and grammar in every communication
• Build a rapport with guests with positive, informative interactions and by anticipating guest needs to keep them coming back to the venues
• Problem solve effectively while maintaining sincerity in difficult situations
• Be proactive and alert management immediately with any discrepancies or issues
• Respond to email inquiries from hotels within 30 minutes
• Forward inquiries or credit card authorizations to the correct department: Marketing, Security, Restaurant, Catering and Sales, Nightclub
• Email hourly reservation and guest list updates to venue managers and executives
• Follow all directions from the Executive Team
• Input events in Company systems when requested
• Knowledgeable of entire corporate office functions and departments
• Maintain knowledge of Tao venues and amenities to accurately answer any questions
• Use customer relationship management systems to accurately organize tasks, assign leads, and develop guest profiles by inputting notes for each guest on every interaction
• Accurately create reservations in Open Table and other Company systems with guest’s contact information, time, date, minimum, special request/allergies, and VIP notes
• Research guest history and proactively provide the venue with any background and pertinent profile information necessary to create a seamless experience for the guest
• Prioritize high volume of daily requests to ensure higher tier guests are taken care of first
• Ask detailed questions to minimize the volume of complaints by resolving issues independently
• Follow all existing standard operating procedures in place and adhere immediately to all new policies that are added to the department
• Utilize sales techniques to upsell guests to the company’s portfolio of nightclubs, restaurants, hotels, etc., and develop a custom itinerary for each guest
• Be a team player and work well with colleagues to assist with special projects and additional tasks
• Maintain privacy and confidentiality on any sensitive guest issues, departmental information, and guest information including contact and credit card numbers
• Develop and maintain relationships with specialty vendors to provide extended services to highest-tier clients
• Interact with hosts, managers, and shared services to oversee the company’s strategic plan and brand is being carried through consistently
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Preferred
• Minimum of one plus (1+) years of customer service and multi-line telephone experience preferred
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, bar, lounge, and/or restaurant
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Our client is seeking a strategic, hands-on General Manager to lead operations at the confidential client’s Rooftop Bar - a premier Las Vegas destination known for its lively atmosphere, curated experiences, and exceptional guest service.

The General Manager will oversee all aspects of day-to-day operations, including team leadership, labor management, inventory control, and venue programming. This is an exciting opportunity for an energetic, guest-focused leader with experience managing high-volume nightlife, hospitality, or entertainment-driven venues.

What You’ll Do

• Oversee all front- and back-of-house operations, including daily service and special events.
• Maintain operational excellence and ensure a clean, compliant, and safe rooftop environment.
• Lead, coach, and motivate staff to deliver standout guest experiences and uphold brand standards.
• Manage labor budgets, scheduling, and staffing levels to meet financial and service goals.
• Oversee inventory, ordering, and cost control across departments.
• Drive programming and activations that build engagement and increase visitation.
• Collaborate across departments to deliver seamless, integrated guest experiences.
• Ensure compliance with all gaming, health, and labor regulations.

Who You Are

• 5+ years of leadership experience in high-volume hospitality operations (nightlife, dining, or entertainment venues preferred).
• Strong operational background with expertise in labor management and cost control.
• Proven ability to manage large teams in fast-paced, dynamic environments.
• Skilled in event planning, programming, and guest engagement strategies.
• Flexible availability, including nights, weekends, and holidays.
• Must hold or be able to obtain Nevada TAM, Food Handler, and Gaming Cards.

Preferred

Experience in rooftop or casino environments; bilingual (English/Spanish); proficiency with scheduling and inventory management tools.

If you’re a results-driven leader who thrives in an energetic hospitality environment, we’d love to hear from you.

• Receive and prepare food orders for a specific type of cuisine (according to assigned restaurant) according to memorized standard recipes.
• Coordinate orders for pick-up.
• Maintain cleanliness of workstation and storage areas at all times.
• Control waste by monitoring proper rotation, storage, and quantity control.
• Maintain inventory of station and order stock to maintain pars.
• Consistently apply established safety and sanitation procedures.
  
  

• Must have a minimum of six (6) months of experience as a cook.
• Must be able to stand and/or walk for duration of shift.
• Must be able to lift, carry, and maneuver up to 75 pounds.
• Other physical requirements of the position include but are not necessarily limited to reaching, grasping, bending, kneeling, and twisting at the waist.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
  
  

• Greet and take food and beverage orders from guests.
• Prepare and serve food and beverages in accordance with established service standards.
• Operate cash register, complete cash and credit transactions, and maintain an accurate bank at all times.
• Maintain cleanliness of snack bar area.
• Operate all necessary snack bar equipment.
  
  

• Prior food handling experience preferred.
• Must have excellent customer skills.
• Must be able to stand and walk for extended periods of time for majority of shift.
• Must be able to lift and maneuver up to 40 pounds.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
  
  

• Ensure the security of guest rooms and their contents.
• Clean assigned number of guest rooms according to company and departmental standards including but not limited to:
  • Changing bed linens
  • Collecting used bath linens and replenishing with fresh linens
  • Dusting hard surfaces
  • Vacuuming carpeted areas
  • Cleaning bathroom sink, counters, tub and/or shower, toilet, etc.
  • Replenish room amenities such as tissues, soaps, etc.
• Stock supply cart with supplies necessary for cleaning guest rooms.
• Update room status and complete requisite departmental paperwork.
• Notify housekeeping office of any repairs needed in guest rooms.
• Handle guest requests quickly and efficiently.
• Other duties as assigned by management.
  

• High school diploma or equivalent preferred.
• Prior experience in a similar position preferred.
• Must be able to stand and walk for majority of shift.
• Must be able to push/pull/maneuver supply cart weighing approximately 200 pounds.
• Must be able to lift up to 30 pounds.
• Other physical requirements include but are not limited to kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
• Knowledgeable in the proper use of chemicals used in cleaning guest rooms beneficial.
  
  

As the Senior HR Generalist-Labor Relations, you will partner closely with operations and HR leaders to provide support for all HR-related disciplines, including labor relations, recruiting, training, and employee relations initiatives. You will represent HR with prompt and courteous service when interacting with employees and leaders on various employee services and employee relations needs. You will investigate employee concerns and recommend solutions that support a fair and consistent company culture in compliance and alignment with established labor relations agreements. Reports to Sr Manager HREmployee Relations-RHP Corporate.

• Serve as the primary HR contact for labor and union matters, including interpreting and administering collective bargaining agreements. Ensure policies and procedures comply with contractual requirements. Build and maintain productive relationships with union representatives and employees.
• Stay current on labor relations developments and arbitration decisions, researching relevant topics to support company objectives. Partner with HR and operational leaders to evaluate programs and policies based on trends and metrics.
• Support and guide leaders and employees on moderately complex employee relations issues, including coaching, counseling, discipline, workplace concerns, and separations. Partner with HR leaders in the resolution of complex employee relations issues.
• Conduct thorough, objective investigations. Ensure all documentation, records, and follow-up actions meet organizational, legal, and contractual requirements.
• Ensure HR policies, procedures, and programs align with contractual obligations and labor relations expectations. Participate in grievance and arbitration processes.
• Develop and maintain standard operating procedures, including processes related to attendance, scheduling, and shift bidding, in collaboration with leadership and key stakeholders.
• Administer HR programs and systems, including HRIS functions, reporting, payroll support, and confidential data management.
• Support talent acquisition activities. Collaborate with hiring managers in job posting, applicant tracking, and interviewing, in collaboration with corporate recruiting team.
• Lead employee engagement and feedback initiatives across venues and provide an active HR presence to support company culture and workforce needs.
• Lead exit interview process. Identify relevant trends and report to department leaders.
• Ensure compliance with federal, state, and local employment laws. Maintain required postings. Respond to inquiries from agencies such as EEOC, EDD, and OSHA.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required
• Degree in Human Resources or related field preferred

Experience

• 4+ years' experience in human resources with 2+ years in a unionized environment required
• Experience in employee, labor, and industrial relations, with management-level HR preferred
• Prior experience in operations preferred

Knowledge, Skills and Abilities

• Effective interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams to meet deadlines
• Strong analytical and problem-solving skills, and ability to balance priorities in a changing environment
• Adept at interviewing, conflict resolution, with sound judgment and excellent customer service
• Proven ability to establish trust and demonstrate integrity, professionalism, and confidentiality
• Familiarity with labor trends and job market
• Thorough knowledge of federal, state and company-level employment laws, policies, and procedures, including National Labor Relations Act, Equal Employment Opportunity, and other union-related laws
• Proficient in Microsoft Office. Ability to quickly learn various HRIS and talent management systems
• Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs and to travel to offsite locations as needed

Licenses / Certifications

• HRCI or SHRM Certification preferred
• Valid driver's license with satisfactory driving record required

Physical Requirements

Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

In-office position based in venue. Moderate background noise typical of a collaborative office setting. Occasionally within the entertainment and restaurant venues.

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Able to perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Other related projects and/or duties as assigned by management.
  
  

• Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
• Able to use the company’s software systems for hotel management, etc.
• Must have excellent customer service, communication, and interpersonal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
  
  

• Cook and/or prepare orders in a timely manner, according to memorized standard recipes.
• Maintain cleanliness of work station, counter and storage areas.
• Accept payments from guests utilizing a computerized cash register and maintain an accurate bank.
• Control waste by monitoring proper rotation, storage, and quantity control.
• Monitor inventory food and supplies.
• Observe safety and sanitation procedures.
  
  

• One (1) year in a similar position preferred.
• Must be able to stand and walk for duration of shift.
• Must be able to lift and maneuver up to 40 pounds.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications
  
  

The Director of Contact Center Operations & Intake is a strategic, results-driven leader responsible for optimizing the performance, technology, and people that power our intake and contact center organization. This individual will drive the vision and execution of a best-in-class operation focused on lead conversion, intake excellence, and customer experience.

We’re seeking a proven operator with deep expertise in legal intake management—ideally within a personal injury or high-volume legal services environment—who thrives on improving contact rates, conversion, and customer satisfaction through people, process, and technology innovation.

This role oversees both inbound and outbound call operations, including bilingual (English/Spanish) teams, and will ensure every interaction maximizes conversion potential. The ideal candidate combines operational excellence with hands-on experience in CRM and intake platforms such as Lead Docket, Salesforce, or comparable systems, and brings a data-driven mindset to performance management, technology adoption, and team leadership.

Key Responsibilities:

Strategic Leadership & Operations

• Define and execute a scalable contact center and intake strategy aligned with firm growth objectives, emphasizing lead conversion, customer satisfaction, and operational efficiency.
• Lead inbound and outbound operations across multiple channels (voice, chat, SMS, social, email, and ground engagement), maintaining excellence in performance, productivity, and conversion.
• Manage intake KPIs including missed calls, abandoned calls, contact rates, and conversion rates, ensuring accountability and continuous improvement.
• Partner closely with Marketing to ensure alignment on lead flow, lead quality, and campaign follow-up, providing insights and feedback to enhance overall funnel performance.
• Report intake and contact center performance to firm leadership, delivering trend analyses, insights, and data-driven recommendations to inform business decisions.

Technology & Process Innovation

• Champion adoption and optimization of modern contact center technologies, including AI-driven analytics, automation, and omnichannel CRM systems.
• Evaluate and enhance CRM and intake systems (e.g., Lead Docket, Salesforce) to streamline workflows, improve data capture, and increase conversion efficiency.
• Collaborate with IT and vendor partners to implement next-generation tools that elevate client experience and team productivity.

Team Leadership & Culture

• Lead, coach, and inspire a bilingual (English/Spanish) team of managers and associates, fostering a culture of accountability, empowerment, and continuous improvement.
• Oversee resource planning, recruiting, onboarding, training, and retention to build a sustainable, high-performing team.
• Create an environment that celebrates excellence, encourages feedback, and drives measurable results.

Customer Experience & Revenue Growth

• Design and implement strategies that enhance the intake experience and improve conversion from inquiry to retained client.
• Leverage analytics to identify performance gaps and opportunities across the intake funnel, implementing solutions that increase efficiency and conversion.
• Align closely with Marketing and Sales to translate lead intelligence into improved contact strategies and customer outcomes.

Governance & Compliance

• Ensure all intake and contact center activities comply with legal, ethical, and internal firm standards.
• Maintain rigorous reporting, quality monitoring, and compliance frameworks to ensure accountability and transparency.

Qualifications:

Education & Experience

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of contact center leadership experience, with 5+ years in legal intake or lead conversion environments strongly preferred.
• Proven success in managing inbound and outbound sales or intake operations with measurable improvement in conversion and performance.
• Experience leading bilingual or multilingual teams preferred.
• Track record of collaboration with Marketing and cross-functional teams to optimize lead management and campaign performance.
• Hands-on expertise with CRM and intake platforms (Lead Docket, Salesforce, or similar).

Skills & Competencies

• Strategic and analytical mindset with proven ability to translate data into actionable insights.
• Deep understanding of intake performance metrics and how to drive improvement across KPIs.
• Strong leadership, coaching, and communication skills.
• Experience managing technology integrations, automation initiatives, and process improvement programs.
• Proficiency in workforce management, analytics, and reporting platforms.

Why This Role Matters

This is a transformative leadership opportunity at the intersection of intake excellence, technology, and business growth. The Director of Contact Center Operations & Technology will shape the firm’s first impression with every prospective client—elevating performance, conversion, and client experience while fostering a culture of innovation and accountability.