Jobs in Northlake Illinois
791 positions found — Page 28
Our client is a globally recognized luxury fashion house specializing in high-end women's apparel. Their collections are celebrated for their timeless elegance and have been worn by celebrities and people like yourself worldwide.
They are looking for a customer service specialist to be the primary point of contact for their customers across multiple digital platforms. The ideal candidate combines problem-solving ability with professional, empathetic communication, thriving in a fast-paced environment where customer satisfaction is paramount. This team incorporates innovative technology as well so being tech-savvy is a must!
Key Responsibilities
- Serve as the main point of contact for customers via email, phone, live chat, and social media.
- Handle escalated concerns with empathy, urgency, and professionalism to ensure loyalty.
- Manage inquiries related to orders, payments, shipping, returns, and exchanges.
- Operate across Shopify, Gorgias, and Mirakl to resolve issues and process transactions.
- Oversee end-to-end order processes, including refunds, exchanges, and third-party communication.
- Collaborate with fulfillment and warehouse teams to resolve discrepancies or inventory issues.
- Document and track customer feedback, providing insights for continuous improvement.
- Troubleshoot technical issues and support compliance with marketplace requirements.
- Contribute to ecommerce projects and initiatives as the brand continues to grow.
Skills & Competencies
- Strong working knowledge of Shopify, Gorgias, and Mirakl (or similar platforms).
- Excellent written and verbal communication, with a calm, empathetic approach.
- Proven problem-solving and decision-making skills under pressure.
- Adaptability to thrive in a fast-moving, multitasking environment.
- Strong collaborator across ecommerce, fulfillment, and operations.
- Bilingual or multilingual abilities are a plus but not required!
Education & Experience
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of customer service experience in ecommerce or retail.
- Experience managing escalated customer cases.
- Passion or background in fashion, apparel, or retail is highly valued.
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Financial aid for those who qualify
Flexible payment options
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Low cost job training - healthcare, tech, business, and more
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Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
Low cost job training - healthcare, tech, business, and more
Make more money in just a few months
Financial aid for those who qualify
Flexible payment options
Find top-rated training programs near you with Dreambound
The #1 platform to find career training
Fully online and evening classes available
An international automation machine manufacturing company located in Elk Grove Village, IL area is currently seeking a Bilingual (Japanese/ English) Sales Account Manager. This position is responsible for maintain good relationships with the key accounts and deliver customer oriented technical support and prompt solutions. This is a full-time position with a comprehensive benefits package.
Bilingual (Japanese/ English) Sales Account Manager Responsibilities:
- Build relations with clients and develop new business opportunities
- Follow up with customers via email, phone, and in person
- Travel to customer locations to deliver customer-oriented support and prompt solutions
- Analyze and understand customer trends to develop business opportunities
- Monitor client’s budget and negotiate new terms as needed
- Provide sales quotations and respond to requests for proposals
- Prepare and analyze revenue forecasts
- Coordinate internal resources to resolve quality related issues
- Other duties as assigned
Bilingual (Japanese/ English) Sales Account Manager Requirements:
- Bachelor’s degree in Supply Chain, International Business, Economics, or relevant fields are preferred
- Advance conversational level of Japanese language level is required.
- Experience account management and / or new business development
- Excellent communication skills in written and verbal English
- Proficiency in Microsoft Office applications
- Organizational and time management ability
- Ability to visit client’s sites to 40% of the time (mostly local, and occasionally in the Midwest areas)
- Must have excellent presentation, communication, computer and time management skills
- While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
We prioritize direct applicants; third-party resumes may not be reviewed.
