Jobs in North Concord, NC

Principal Delivery Manager

Location: Charlotte, NC

Role Overview

As a Principal Delivery Manager, you embody the organization’s culture and values, setting high standards and leading digital teams to deliver exceptional work. You will play a pivotal role in driving the strategic direction and successful implementation of complex technology solutions, serving as a trusted expert who leads high‑impact projects and collaborates across disciplines. This senior‑level position is responsible for overseeing the delivery of high‑quality solutions, bridging the gap between business objectives and technical leadership throughout the project lifecycle. You will focus on aligning business goals, user needs, and strategic solution delivery to help elevate both the company and its clients.

The Work

Delivery efforts focus on technical solutions tailored to meet the unique scaling needs of clients. This includes:

Platform Configuration: Configuring and implementing solutions on platforms like Salesforce to ensure business needs are met.

Custom Embedded Solutions: Developing within enterprise platforms such as Salesforce and others, leveraging tools like Apex and Lightning Web Components to create scalable solutions. Custom Point Solutions: Building software solutions tied to specific business needs, deployed either as part of a suite or as standalone tools.

Integration Solutions: Configuring and developing system integrations that ensure optimal data integrity across platforms.

Responsibilities

• Lead and refine Agile processes and ceremonies to ensure incremental, high‑quality delivery and continuous improvement

• Analyze complex requirements and translate them into scalable, innovative delivery approaches

• Lead and manage end‑to‑end delivery of complex consulting projects, ensuring timelines, budgets, and client expectations are met

• Manage multidisciplinary teams while fostering a culture of continuous learning and excellence

• Serve as the senior point of contact for clients, building trusted relationships and owning account strategy

• Provide technical leadership and governance, including code reviews and defining standards and best practices

• Maintain project plans, schedules, and budgets while proactively identifying risks and removing obstacles

• Collaborate with sales and leadership to identify new business opportunities and contribute to proposals

• Ensure compliance with internal policies and quality standards while validating that solutions meet all functional and business requirements

Qualifications

• 10+ years of experience in technology consulting with a strong record of project delivery and team leadership

• 3+ years managing and leading teams with direct accountability for outcomes and client satisfaction

• Deep understanding of enterprise technology ecosystems and the ability to define solutions that meet business needs

• Exceptional verbal and written communication skills, with the ability to present technical concepts to executive stakeholders

• Experience with platforms such as Salesforce (Sales, Service, Experience Cloud), HubSpot, CPQ, Zendesk, and integration tools

• Extensive experience working in and leading teams within an Agile environment

• Strong analytical and problem‑solving skills with the ability to design efficient solutions for complex challenges

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field

• Salesforce certifications such as CTA, Administrator, or Developer are highly desirable