Jobs in Norfolk Downs Massachusetts

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Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.

ESSENTIAL JOB FUNCTIONS:

• Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.
• Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.
• Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.
• State of NH billing and compliance components will be a key part of this role.
• State billing and compliance support: State of NH invoicing and testing coordination, as well as ME state testing.
• Dispatch and scheduling support: Assist with daily dispatching, off-route activity, vacation coverage, and general schedule coordination. Participate in daily morning huddles to review sick units, labor availability, and scheduling adjustments.
• Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.
• Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.
• Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.
• Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary.
• Assists with processing certificates of insurance for service jobs.
• Maintains PCard for use by branch.
• Supports sales efforts as needed.
• Performs other duties as assigned.
• Maintains Board Inventory and conducts annual inventory
• Maintains safety SIR and uploads documents to SafeTKE
• AP- hand code invoices without PO-daily report-Expected receipts report
• Office Supplies/Forms
• UPS-shipping and statements
• Spreadsheet for cancellations to Branch Manager
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or GED
• One year certificate from college or technical school preferred
• Three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge

Salary range is $55,000 - $70,000 paid hourly and the role offers an annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX!

The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot.

Key Responsibilities:

- Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences.

- Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles.

- Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences.

- Analyze call data and customer feedback to identify opportunities for improving system understanding, response accuracy, and conversational fluidity.

- Create guidelines, prompts, and tone of voice standards to ensure consistency across all customer interactions.

- Conduct usability testing, tune bot responses, and iterate designs based on real world performance.

- Ensure all conversation designs adhere to compliance, privacy, and accessibility standards.

Required Skills & Qualifications:

- Experience designing conversational experiences for IVR, voice bots, or virtual assistants.

- Hands on experience with AWS Connect, Contact Flow design, and related AWS services.

- Strong understanding of natural language patterns, conversational UX, and voice interaction best practices.

- Ability to translate complex business processes into clear, simple, intuitive customer dialogues.

- Excellent written communication, analytical thinking, and problem solving skills.

- Experience collaborating with cross functional teams in a fast paced environment.

Preferred Qualifications:

- Experience with Amazon Lex, Bedrock, Nova Sonic, or other conversational AI frameworks

- Experience implementing voice biometrics, fraud detection, or advanced authentication

- Knowledge of call analytics, voice transcription, and conversation intelligence platforms

- Experience in financial services or regulated environments

• - Strong background in customer journey design and service design

Summary

The Senior Manager of Production Planning & Project Management leads production scheduling and project execution across a multi-site, ISO 9001 manufacturing environment. This role ensures alignment between customer demand, operational capacity, and quality standards while driving on-time delivery and continuous improvement.

Job Description

• Lead and develop the Project Management team to ensure successful project execution
• Oversee project timelines, risks, and performance using KPIs and reporting tools
• Act as the primary link between customers, sales, and internal operations
• Direct the creation and management of Master Production Schedules (MPS)
• Align production plans with demand forecasts, capacity, and material availability
• Partner with Engineering, Supply Chain, Quality, and Manufacturing teams
• Ensure compliance with ISO 9001 standards and support audits
• Drive continuous improvement initiatives across planning and project execution

Requirements

• Bachelor’s degree required
• 10+ years of production planning experience in manufacturing
• 5+ years of leadership experience
• Strong ISO 9001 experience
• Proven ability to build and manage a Master Production Schedule from scratch
• ERP/MRP system experience (NetSuite preferred)
• Manufacturing background required (not solely pharma or medical device)

Job Disclaimer:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records.

#GRP2

Randstad, in partnership with our client, is looking for a Manufacturing Support Associate I to join a supportive, high-energy team in Norwood, MA.

In this role, you aren’t just a number; you are the backbone of the production floor. This specific position is designed as a vital support function rather than a core production role. By handling essential auxiliary tasks, you allow the specialized experts to focus on critical production work, making you a key player in the success of life-saving mRNA medicines.

Position Highlights

• Pay Rate: $32.00/hr + 5% differential for weekend shifts
• Schedule: 12-hour shifts from 6:00 AM to 6:00 PM.
• Target Start Date: March 9th.
• Hiring Timeline: Interviews are happening this week and next week—apply today!
• Location: Fully site-based in Norwood, MA.

The Role: How You’ll Make a Difference

Unlike a traditional operator role, your focus will be on ancillary and support activities that keep the facility running like clockwork. Your work ensures a clean, safe, and efficient environment for groundbreaking science to happen.

Your key responsibilities include:

• Operational Support: Handling essential wipe-downs and auxiliary tasks to prepare the production space.
• Maintaining Standards: Following gowning procedures and ensuring the general operating area remains pristine.
• Safety & Compliance: Adhering to safety guidelines and environmental regulations for waste handling.
• Documentation: Keeping clear and accurate records of equipment and process data.
• Team Collaboration: Working closely with a cohesive team to ensure all bioprocessing equipment is ready for use.

What You’ll Need to Join Us

• Education: A Bachelor's or Associate's degree is required.
• Experience: 0–3 years of experience; if you have worked in a GMP environment before, that’s a plus!
• Attributes: You have a keen eye for detail, a great attitude, and the ability to work 12-hour shifts.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Event Coordination

• Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client's feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

• Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Must have excellent people skills.
• Must have experience working with children and children's events.
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Must have organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at ?and? .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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Job description:

We are looking for a detail-oriented Legal Assistant to join a boutique firm specializing in Wills, Trusts, Estates, and Probate.

This position requires on-site work in WALPOLE, Massachusetts, due to the hands-on nature of the practice, including document management and client interactions.

Job Responsibilities:

• Prepare and assemble estate planning documents with precision and attention to detail.
• Facilitate Will signings, ensuring all legal requirements are met, including the presence of witnesses and a Notary.
• Scan, organize, and securely store executed documents immediately after signing.
• Handle physical mail distribution, including post office errands and coordinating client document drop-offs and pickups.
• Provide administrative support for estate planning and probate matters.
• Communicate effectively with clients to address inquiries and coordinate necessary documentation.
• Maintain a high level of confidentiality and professionalism in handling sensitive legal materials.
• Ability to work on-site and handle physical document management tasks.
• Exceptional organizational skills and attention to detail.
• Proficiency in handling secure storage systems for legal materials.
• Excellent verbal and written communication skills.
• Familiarity with legal signing requirements, including Notary and witness protocols.
• Demonstrated ability to maintain confidentiality and professionalism in a legal setting.
• Answer telephone calls, transfer calls to the appropriate staff and take messages when necessary
• Prepare, maintain and confirm daily work calendars, and schedule meetings
• Assist with travel arrangements, internal correspondence, reimbursements for attorneys and paralegals
• Read, sort and ensure incoming mail is timely delivered; ensure outgoing mail is processed
• Process bills; proofs billing sheets.

The Director of Facilities and Grounds will provide strategic leadership and operational oversight for all Facilities, Vehicle Maintenance, and Land Operations at Juneberry Ridge. This role ensures our 750 plus acre regenerative farm, hospitality spaces, and infrastructure operate safely, efficiently, and sustainably while supporting the long-term growth of the organization.

This leader oversees two core teams, Facilities and Vehicle Maintenance and the Land Team, ensuring alignment in daily execution, asset stewardship, and long-range planning. The Director serves as a key member of the manager team, driving operational excellence, environmental stewardship, and cross departmental collaboration.

The ideal candidate is a hands-on, strategic leader with deep experience in facilities systems, land management, and team development who thrives in a dynamic, mission-driven environment.

Essential Duties and Responsibilities:

Leadership & Oversight

· Provide direct supervision and strategic guidance to the Facilities & Maintenance Lead and Land Team Supervisor.

· Develop departmental goals, staffing plans, and project schedules aligned with Juneberry Ridge's strategic vision.

· Champion a safety-first culture, ensuring compliance with OSHA standards and internal policies across all departments.

· Conduct regular team meetings, performance evaluations, and professional development planning.

· Promote environmental stewardship and operational excellence across all functions.

Operational Management

· Oversee preventative and reactive maintenance for facilities, vehicles, and equipment.

· Manage and optimize maintenance tracking and work order systems to ensure efficient scheduling, reporting, and follow-through.

· Direct land operations including landscaping, irrigation, erosion control, grading, timber management, and habitat stewardship.

· Collaborate cross-functionally (Hospitality, Farm, Events) to prioritize projects without disrupting guest experience.

· Develop and oversee farm-wide safety programs, emergency response plans, and equipment training.

· Establish and monitor key operational metrics including maintenance completion rates, equipment uptime, and resource utilization.

Financial & Resource Management

· Develop and manage departmental budgets, including materials and capital improvement planning.

· Approve and track purchase orders, invoices, and vendor payments.

· Manage contracts, service agreements, and vendor partnerships.

· Oversee asset inventory and lifecycle management for vehicles, equipment, and facilities.

Sustainability & Continuous Improvement

· Champion regenerative and sustainable practices in land care, waste management, water conservation, and energy efficiency.

· Identify and implement innovative solutions, including technology integration, fabrication opportunities, and strategic partnerships.

· Lead project planning, implementation, and long-term oversight.

Cross-Functional Collaboration

· Partner with executive leadership to plan and execute capital projects, renovations, and infrastructure upgrades.

· Support events, hospitality, and agricultural operations with logistical and technical expertise.

· Serve as point of escalation during emergencies, providing clear leadership and communication.

A Typical Day:

· Engaging across teams to identify challenges, design solutions, and actively lead implementation.

· Designing and building innovative systems and infrastructure to support a rapidly growing and evolving organization.

· Working directly toward improving ecological health indicators to restore and regenerate our 750 acres for people, animals, and the land.

Qualifications and Education Requirements:

· Associate or bachelor's degree preferred in Environmental Science, Plant Science, Ecology, Business Management, Operations, Engineering, Construction, or related field, not required.

· 7+ years of progressive experience in facilities, land management, or operations, with at least 5 years in a leadership role.

· Strong knowledge of facilities systems (HVAC, electrical, plumbing, mechanical)

· Strong knowledge of grounds/landscape maintenance and ecological land management practices.

· Proven experience managing teams across multiple disciplines (maintenance, landscaping, or equipment operations).

· Experience managing farm or workplace safety programs and ensuring regulatory compliance.

· Excellent leadership, communication, and organizational skills.

· Proficiency with Microsoft Office Suite and maintenance tracking systems.

· Ability to lift up to 50 lbs and work outdoors in variable weather conditions.

· Integrity, professionalism, and alignment with Juneberry Ridge's Mission, Vision, and Values.

DETAILS & BENEFITS

· Full-time, 45 hours per week, full benefits.

· Fully paid (no-premium) healthcare (individuals and families).

· Fully paid life insurance.

· Fully paid vision (individuals only).

· 18 PTO days + 8 recognized holidays.

Core Values at Juneberry Ridge:

· Be Joyful

· Integrity

· Pioneering

· Accountability in All We Do

· Learn, Educate, and Share

· Willful and Enthusiastic Stewardship

· Teamwork