Jobs in Middleburg Heights

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Wage: Between $95-$180 an hour

 Licensed Clinical Psychologists — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It’s all on one free-to-use platform, no commitment required.

About you

●      You’re a fully-licensed Clinical Psychologist at a Master’s level or above with PSY, PSYP, or PsyD licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.

●      You’re ready to launch a private practice, or grow your existing business by taking insurance.

About Headway

Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who’d otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we’ve helped over 50,000 providers grow their practices, reaching countless people in need.

How Headway supports providers 

-       Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.

-       Built-in compliance: Stay compliant from day one with audit support and ongoing resources.

-       Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.

-       Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.

-       Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.

-       Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.

-       Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.

How Headway supports your clients

●      Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.

●      Instant verification: Clients can easily check their insurance status and get the care they need without disruption.

Please note: At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. 

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Staples is business to business. You’re what binds us together.

Business Developer, SLED:

Hunts within defined territory to pursue two main responsibilities: penetration of existing accounts by winning net new sites. Responsible for ramping and onboarding accounts to further expand our customer base. It is a high velocity sales position that leverages a prioritized action list to drive engagement activities and then manages their opportunities through the sales funnel. Requires strong collaboration with Account Management to build strategies for site acquisition; new site targets will be passed by Sales Ops and occasionally selected in partnership with Account Management. Expected to travel to meet clients face to face & effectively use remote methods (phone/internet) to maintain and grow sales relationships within owned geographies.

Work Location: This is a remote position with a regional focus. This position supports customers in Ohio.   While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.

What you’ll be doing:

• Consistently meets activity goals and daily metrics with a hunter mindset/approach - outbound dials, sell time, live contacts, and created opportunities
• Effectively partner with Account Management to determine site hunting strategy within existing accounts
• Effectively partner with GPO FSDs to understand contractual complexity and refine net new logo strategy within the Complex segment
• Travel to meet clients face to face & walk the halls of new sites to maintain and grow sales relationships across the account hierarchy
• Develop expertise on contract & coop availability within designated geographies
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience
• Manage sales funnel to close opportunities
• Effective Selling Skills: Utilizing professional selling skills, discover prospects incremental and programmatic needs, effectively communicates Staples value propositions, capabilities, products, and assortments including all categories. Capable of overcoming objections and closing the sale
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC)
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Experience in Education, State & Local beneficial but not required
• Brings in over $750K / year in revenue
• Create sticky accounts which will continue to purchase from Staples
• Executing strategies defined by Senior Leadership Team
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

What you bring to the table:

• Strong drive and a desire to win
• Strong aversion to complacency
• Proven ability to view rejection as a learning opportunity and double down on next best actions
• Experience and proven track record of business development
• Strong ability to develop and deliver presentations virtually and in person
• Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
• Ability to work with product category sales team members
• Strong business, financial, operations and technology acumen
• Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples value proposition
• Ability to function independently with minimal daily supervision
• Ability and motivation to find, develop, and close sales
• Demonstrated work ethic, self-disciplined
• Ability to succeed in a competitive selling or goal-oriented environment
• Ability to be coached and to incorporate feedback
• Professional appearance and demeanor
• Strong organization and time management skills

Qualifications:

What’s needed- Basic Qualifications:

• 1-3 years of successful sales experience or success as a Staples B2B Sales Associate
• 1-3 years of experience in PowerPoint, Excel, and Outlook

What’s needed- Preferred Qualifications:

• Bachelor’s Degree
• Knowledge of Customer Relationship Management tool (CRM)

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
• Salary range from 51k - 70K plus incentive opportunity

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Overview

Milano Menswear is seeking motivated Retail Sales Associates to join our Cleveland store. This role is ideal for individuals who enjoy working with customers, are motivated by performance-based earnings, and want the opportunity to grow into leadership positions within the company.

Sales Associates are responsible for delivering an exceptional customer experience while assisting customers with suits, formalwear, and accessories. Team members who demonstrate strong sales performance, reliability, and leadership potential may be considered for advancement into management roles as the company continues to grow.

To be successful in this role you will:

• Inspire confidence and trust with every customer interaction
• Contribute to a team environment focused on strong sales performance
• Create an engaging and welcoming store environment
• Deliver a high level of customer service and product knowledge
• Support operational excellence within the store

Responsibilities

• Provide exceptional customer service and assist customers with product selection
• Help customers select suits, shirts, shoes, and accessories based on their needs
• Build strong customer relationships and encourage repeat business
• Meet or exceed individual sales goals and store performance targets
• Maintain knowledge of products, promotions, and store policies
• Process transactions using the store POS system
• Maintain store organization, cleanliness, and visual presentation
• Assist with merchandising and inventory organization
• Support store leadership with daily operational tasks

Customer Experience

• Deliver a professional and welcoming experience for every customer
• Assist customers in selecting appropriate garments and accessories
• Ensure proper fit, product knowledge, and attention to detail in every sale
• Help resolve customer concerns and maintain strong customer relationships
• Support store merchandising standards and promotional displays

Growth & Leadership Opportunity

Milano Menswear believes in developing leaders from within. Many members of our leadership team began their careers in sales roles.

High-performing Sales Associates may have opportunities to advance into leadership positions including:

• Assistant Manager in Training
• Assistant Store Manager
• Store Manager

Compensation

• Base Pay: $15.00 per hour
• Commission: Sales-based commission opportunities

Most Sales Associates earn $19–$25 per hour in total compensation when commissions are included, depending on individual sales performance.

Milano Menswear rewards employees who actively contribute to store sales and customer satisfaction.

Qualifications

• Retail or sales experience preferred but not required
• Strong communication and interpersonal skills
• Self-motivated and results-oriented
• Positive attitude and strong work ethic
• Ability to work in a fast-paced retail environment
• Professional appearance and customer-focused mindset
• Weekend availability required

Schedule

• Store hours: 11:00 AM – 7:00 PM
• Sunday hours: 1:00 PM – 6:00 PM
• Weekend availability required

Physical Requirements

• Ability to stand and walk for extended periods throughout the work shift
• Frequent bending, reaching, and lifting merchandise
• Ability to lift and move items weighing up to 50 pounds

About Milano Menswear

Milano Menswear is a family-owned retailer specializing in men’s suits, formalwear, and accessories. With multiple locations across several states, Milano Menswear has built a reputation for exceptional customer service and strong relationships within the communities we serve.

We are committed to developing talented individuals who want to build a long-term career in retail leadership.

Equal Opportunity Employer

Milano Menswear is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The primary responsibility of a Family Farm and Home Store Manager - Unassigned is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. They must have strong leadership skills with the ability to motivate and supervise team members. The Store Manager - Unassigned will learn merchandising, shrink control and operational aspects of the store. A successful Store Manager - Unassigned will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. A Store Manager - Unassigned is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals.

Store Manager - Unassigned will be responsible for learning how to properly operate a store within 6 months to 12 months. They must then be willing and able to relocate.

Essential Duties and Responsibilities, Include but are not limited to:

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with an intense focus on superior customer service.
• Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
• Maintains professionalism and positive store morale.
• Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
• Completes store operational requirements by scheduling and assigning team members; following up on work results.
• Provides feedback to the office, i.e., buyers, district managers and all other company officials.
• Full profit and loss accountability for individual store locations.
• Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Establishes relationships and supports local community groups consistent with company values.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• All other duties as assigned by supervisor or company official.

Manager Trainee Requirements:

A successful Store Manager - Unassigned must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Store Manager - Unassigned need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Store Manager - Unassigned needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Store Manager - Unassigned must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.

At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

Blue Rose Group, Inc. is a thriving company dedicated to expanding knowledge in sales and marketing while helping businesses establish their presence as trusted household names. Our focus lies in building genuine connections and fostering growth through personalized interactions. The Blue Rose Group is committed to delivering measurable results and cultivating strong relationships. Join a team where excellence and innovation are prioritized, and success is driven by a handshake and a smile.

This is a full-time, on-site role for a Sales Account Manager, based in Cleveland, OH. The Sales Account Manager will be responsible for building and maintaining relationships with clients, driving customer satisfaction, and managing multiple accounts. Responsibilities include identifying opportunities for lead generation, fostering clear and professional communication with clients, and ensuring excellent customer service. Day-to-day tasks will involve reaching sales targets, conducting meetings, and representing the company with professionalism and enthusiasm.

• Proven skills in Customer Satisfaction and Customer Service to ensure the highest level of client engagement
• Experience in Account Management, managing client relationships to drive success
• Ability to identify opportunities and execute strategies for effective Lead Generation
• Strong Communication skills to engage with clients and team members effectively
• A proactive and goal-oriented approach, with the ability to work in a fast-paced, on-site environment
• Prior experience in sales and marketing roles is preferred
• Bachelor's degree in Business, Marketing, or a related field is a plus

Calling All B2B SALES Entrepreneurs!

Talus is an end-to-end payments solution provider on a mission to change the payments economy! Our solutions approach centers around our company values:

• Forge Trust
• Customer First
• Innovate to Win
• Succeed Together
• Foster Simplicity
• Embrace Inclusion

Be an entrepreneur:

As a Solution Consultant at Talus, you get to set appointments and interact with businesses of all sizes, across all industries and offer them something that will save them money and make their business more efficient. You will also have the opportunity to sell outside your market. In your role, you will be developing and selling new business through business walks, networking, and referral programs.

• Why merchants choose Talus video: culture video: does a great Solution Consultant do?

  
  

  We’re looking for energetic, tech-savvy, results-driven sellers for a field-based Solution Consultant position on the short-sales-cycle merchant services sales team. You will be able to offer a super customizable and dependable point of sale system designed to drive business efficiency, take more kinds of payments, help protect business and customer payment transactions, and grow business with our suite of value-added products.

  
  

  What You Will Do

  • Generate your own leads in this business-to-business environment (B2B), which may be complemented by referrals obtained from working relationships you build and develop.
  • Retain clients by building relationships and growing portfolios through relationship management and cross consulting.
  • Represent the values of embodying the highest ethical standards and treating others with dignity, respect, and genuine concern.
  • Able to commit fully to our 4-week training program without interruption.

  
  

  
  

  What You Will Need To Have:

  
  

  • Prior experience in a quota driven self-sourcing sales environment for small to medium size clients.
  • Experience with cold-calling in person and self-sourcing leads.
  • Experience developing a plan to effectively build your pipeline and generate top line revenue growth.
  • Entrepreneurial mind set and Self-Starter is a must.

  
  

  How our outside Solution Consultant (B2B Sales) are compensated: NO Cap on Earning potential.

  
  

  • Guarantee base pay
  • Monthly commission income - High residual split
  • Bi-weekly new account signing bonuses
  • Mileage Reimbursement

  
  

  What we provide our outside Solution Consultant (B2B Sales):

  
  

  • 401k with Company Match
  • 25x residual vesting buyback
  • Complete Benefits Package
  • Paid Training (field, virtual and classroom)
  • Monthly Performance Incentives
  • Company issued Tools
  • Trips/Recognition Programs

  
  

  Are you an entrepreneur? Your next step starts now. Apply now and let’s connect.

  
  

  Check out this video for the Insider scoop about this opportunity: Requirements:

  
  

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.

  
  

  Mental Requirements:

  
  

  The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. Talus Payments is an EO Employer – Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

Clinical Sales Representative

Location: Cleveland, Ohio

About the Opportunity

We are working with a high-growth medical device company focused on delivering clinically meaningful solutions that improve patient outcomes and advance standards of care. This organization is known for strong leadership, rigorous training, and a performance-driven culture that develops future commercial leaders.

This role is an excellent opportunity for an early-career medical device sales professional to gain hands-on clinical exposure, develop strong physician relationships, and build a foundation for long-term career growth in the industry.

Position Overview

The Clinical Sales Representative is responsible for supporting clinical and commercial activities within a defined geographic region. This role blends sales execution, clinical support, and customer education, working closely with physicians, clinical staff, and internal leadership to drive adoption and utilization of company solutions.

This position requires comfort in clinical environments, strong communication skills, and the ability to operate independently while contributing to a collaborative team culture.

Key Responsibilities

• Build and maintain strong professional relationships with physicians, clinicians, and key stakeholders within assigned accounts
• Support product utilization through in-service training, clinical education, and case coverage as required
• Develop a working understanding of clinical workflows and hospital or procedural environments
• Assist with territory planning, account prioritization, and execution of growth initiatives
• Participate in educational programs, workshops, and customer meetings to increase product awareness
• Collaborate cross-functionally with sales leadership, marketing, and clinical teams
• Maintain accurate activity reporting and communicate regularly on market feedback and opportunities
• Represent the company with professionalism, integrity, and adherence to all compliance and ethical standards

Qualifications & Experience

• 0–3 years of medical device sales experience or relevant clinical/sales experience in a healthcare setting
• Bachelor’s degree required (Business, Science, Healthcare, or related field preferred)
• Ability to function effectively in operating rooms, procedure suites, or other clinical environments
• Strong interpersonal skills with the ability to communicate clearly and confidently with clinical professionals
• Self-motivated, coachable, and eager to learn in a fast-paced, performance-driven environment
• Organized, disciplined, and capable of managing a dynamic schedule
• Demonstrated work ethic, resilience, and desire to grow within a medical device organization

What Success Looks Like

• Trusted presence with clinical customers
• Consistent execution of sales and support activities
• Strong product knowledge and clinical confidence
• Positive collaboration with internal stakeholders
• Continuous development toward greater responsibility and scope

Pride Health is hiring a Specimen Technician to support our client’s medical facility based in Cleveland OH 44103. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Job Title: Specimen Technician

Location: Cleveland OH 44103

Duration: 3 Months+

Schedule: 9am-530pm First shift/ EST

Pay Range: $17 per hour

*Pay rate is strictly based on years of experience and educational qualifications.

Diploma and Color blind testing required

Job Summary:

Perform various routine laboratory functions with precision and accuracy to assist the laboratory professional staff and facilitate production.

Job Requirements:

Sort and receive specimens in the department.

Perform routine instrument maintenance on some equipment.

Perform laboratory tasks, including centrifuging specimens, printing extra labels, recording data (e.g., temperature charts), and managing specimen storage and retrieval.

Prepare reagents and/or media for the department.

Prepare specimens at workstations for testing, including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, and slide preparation.

Perform QA/QC duties as assigned.

Resolve pending lists and locate missing samples.

Decontaminate work areas.

Perform weekly radioactive wipe tests.

Maintain department records and files.

Change gas cylinders as needed.

Follow all PPE requirements and safety regulations.

Use the laboratory computer system and operate PCs.

Dispose of biohazardous material.

Complete training and competency checklists as appropriate.

This is not an exhaustive list of all duties and responsibilities but rather a general description of the work performed in this position.

Education:

High school diploma or equivalent. Medical assistant training is helpful. Math and science courses are preferred.

Special Requirements:

Ability to establish work priorities and handle several tasks efficiently for maximum workstation productivity.

Ability to retain information once learned.

Must interact with coworkers, internal, and external customers with courtesy and respect.

Additional Job Details:

Must be computer literate and have a medical background. Must be able to walk or stand for extended periods. Instrument troubleshooting experience is helpful.

#INDPHCAlliedHV

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

Purpose:

The Supervisor, Care Navigators (CNs) is a registered nurse responsible for leading, developing, and overseeing a team of telehealth nursing professionals who provide education, adherence support, and patient navigation for patients with rare and complex diseases. This role ensures exceptional service delivery, patient experience, clinical quality, and program compliance while supporting continuous improvement across operational workflows.

The Supervisor provides day-to-day coaching, performance oversight, training reinforcement, and escalation support, ensuring all CN activities align with program business rules, regulatory standards, and nursing best practices. This leader collaborates closely with internal teams, healthcare professionals, infusion sites of care, specialty pharmacies, payers, and manufacturer partners to optimize patient experience, streamline processes, improve adherence, and drive program success.

Team Leadership & Development

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Supervise, mentor, and develop a team of Nurse Care Navigators, providing regular coaching, performance feedback, and professional development opportunities.

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Ensure consistent delivery of clinically accurate, empathetic, and patient-centered telehealth support.

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Conduct regular quality monitoring of clinical interactions, patient assessments, documentation, adherence coaching, and use of motivational interviewing.

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Lead team huddles, clinical refreshers, and ongoing training to reinforce disease state expertise, product knowledge, and program requirements, approved updates, and revisions.

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Support team members in managing complex patient cases, therapy onboarding challenges, and escalated clinical or psychosocial concerns.

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Foster a collaborative, accountable, and patient-first culture aligned with nursing standards, service excellence, and core values.

Operational Oversight & Program Management

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Ensure the CN team executes all program deliverables, business rules, KPIs, and regulatory requirements.

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Monitor daily staffing, call volumes, case distribution, and workload balancing to maintain high efficiency and service levels.

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Oversee CN documentation accuracy, timeliness, and compliance with HIPAA, quality standards, and reporting requirements.

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Track team performance trends (e.g., adherence calls, follow-up completion, education completions, quality scores) and implement improvement plans as needed.

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Assist in creating or updating program SOPs, training materials, job aids, and process documentation to support consistent, high-quality execution.

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Collaborate with internal/external leadership to streamline workflows and enhance clinical operational efficiency and the patient journey.

Clinical Excellence, Telehealth Support & Safety Management

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Maintain clinical knowledge of disease states, therapies, dosing administration, side-effect management, and monitoring requirements, as required by the program business rules.

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Support team in applying motivational interviewing, behavioral coaching, and adherence reinforcement strategies.

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Provide expert guidance on evaluating patient needs, clinical risks, and adherence barriers.

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Works collaboratively with infusion healthcare facilities and providers to integrate Care Navigator services for successful patient care coordination and follow up per HUB protocols.

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Ensure proper escalation and reporting of adverse events, product complaints, and safety concerns according to program policy.

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Support CNs in coordinating lab monitoring, specialty distribution, infusion logistics, and other aspects of the patient journey.

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Function as a subject matter expert (SME) for internal stakeholders and manufacturer partners.

Stakeholder Collaboration

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Act as a liaison between CN teams and cross-functional partners, including HCP offices, specialty pharmacies, infusion centers, payers, and manufacturer clients.

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Address escalated patient, provider, or client concerns with professionalism, clinical expertise, and urgency.

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Contribute to client meetings, cross-functional discussions, business reviews, and launch readiness activities.

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Support system enhancements, process rollouts, and change-management initiatives.

Continuous Improvement & Quality Assurance

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Analyze team performance trends, patient feedback, and workflow bottlenecks to identify improvement opportunities.

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Lead initiatives to enhance patient adherence, onboarding efficiency, satisfaction, and clinical support effectiveness.

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Implement performance improvement / corrective action plans to address quality gaps, compliance issues, or training needs.

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Support audit readiness and participate in internal/external audits to ensure adherence to all operational, clinical, and regulatory standards.

Required Qualifications

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Active, unrestricted RN license; Bachelor of Science in Nursing required.

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3–5+ years of clinical nursing experience, including at least 2 years in a leadership, mentorship, quality oversight, or team-lead capacity.

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Experience in telehealth, specialty pharmacy, case management, and/or adherence support, or patient-services/HUB operations.

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Strong verbal and written communication skills with the ability to guide both clinical staff and external stakeholders.

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Proven ability to inspire, coach, develop, and lead high performing clinical team members while maintaining accountability.

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Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort navigating multiple systems simultaneously.

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Strong prioritization, critical thinking, and time-management skills in a fast-paced, evolving healthcare environment.

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Demonstrated commitment to documentation accuracy, regulatory compliance, and patient privacy standards.

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Working knowledge of third-party reimbursement, foundation support pathways, copay/affordability programs, and specialty drug access challenges.

Preferred Qualifications

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Supervisory, team-lead, or quality-review experience within a HUB, patient-services, or specialty-therapy support program.

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Experience developing training content, coaching on motivational interviewing, or facilitating clinical skill-building training sessions.

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Advanced presentation and communication skills for client facing quality business reviews and leadership interactions.

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Clinical experience in infusion and/or rheumatology a plus.