Jobs in Livonia
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As a Team leader in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC).
The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the agents, their peers, and Percepta/Ford Management team.
The Team Leader addresses questions regarding company policies, case handling, key performance indicators, and general inquiries.
Additionally, the Team Leader is responsible for timely response and resolution of customer escalations.
During a Typical Day, You'll •Responsible for the operational success of the team and for driving the culture of Ford Customer Care.
•Coach for professional development to drive performance and customer satisfaction.
•Serve as a role model for excellent customer handling as prescribed by the Ford Concern Resolution process.
•Promote a culture of Ford loyalty.
•Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.
•Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction.
•Utilize all available resources (QA Evaluations, Call Handling Performance Reports, Attendance and Schedule Adherence Reports, Summary Reports, Agent Trace Reports, AWA Spending Reports, etc).
•Drive concern resolution in the team's customer handling process.
•Ensure quality contact between the agent, dealer, field, and customer.
•Deliver resolution on any Percepta or Ford management priority requests.
•Deliver timely resolution on customer escalations.
•Ensure that all follow-ups are kept as promised.
•Maintain open communication with Percepta and Ford management.
•Identify gaps in the Concern Resolution process and escalate to your Program Manager.
•Responsible for the processing of customer satisfaction tools (award up to $2,000/$6,000 on Goodwill Assistance, administer ESP, Service Component Plans, X-Plans) •Build partnerships with Work Force Management, Operations, Training, QA, and Ford to ensure that standards are met.
•Participate in bi-weekly calibration sessions with Quality Assurance to ensure compliance with client standards.
•Compare customer satisfaction survey results to transaction handling to identify opportunities for improvement.
•Responsible for agent performance management.
•Lead and participate in team meetings.
•Communicate new processes and policy changes quickly and efficiently in a fast-paced environment.
•Promotes and fosters a continuous improvement culture within the organization.
Work Environment and Personnel Development •Lead by example to create a positive work environment that drives team performance.
•Promote agent development through the delivery of frequent and timely coaching sessions to support process adherence and quality-driven customer interaction.
This is accomplished via coach backs of quality evaluations, live call monitoring, and side-by-side observance of call handling.
•Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.
•Complete annual performance evaluations and monthly scorecards.
•Administer disciplinary actions if necessary.
•Recognize and reward excellent team performance.
•Build morale within the team to support agent retention.
•Resolve conflicts with sensitivity, tact, and fairness.
•Plan and implement strategic learning objectives for self-development.
Miscellaneous •Work on activities and/or projects as requested by the Manager.
•Support agent interview selection process.
•Conduct/participate in focus groups and agent/company feedback sessions.
What You Bring to the Role Education •High School Diploma or GED required.
•Some secondary education or equivalent experience preferred.
Experience •1
- 3 years Team Leadership or supervisory experience •3
- 5 years of customer service experience, preferably in a contact center operations environment •Experience in coaching others and improving performance.
Skills •Meet all requirements of a CCR and/ or CCS.
•Leadership Skills: o Team Building o Good judgment in problem resolution o Ability to create a supportive and conducive adult learning environment.
o Ability to drive employee satisfaction.
o Demonstrate professionalism.
•Basic knowledge of Microsoft Word, Excel, and E-mail •Coaching Certification •Operational Readiness •QA Certification-Track 2 •Ability to interpret performance reports to identify trends etc.
•WPA Overview •Review of Training Processes •Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace •Strong organizational, time management, planning, and problem-solving skills •Strong multi-tasking skills •Strong written and oral communication skills •Strong customer service, interpersonal, and relationship-building skills •Strong Team building skills, to work well within a close team environment
- self-sufficient, resourceful, and works well with minimal supervision.
•Ability to create a supportive and conducive professional learning environment.
•Ability to work with various organizational levels to support the development and delivery of new resource material.
•Possess a high degree of professionalism.
•Experience with Siebel or Customer Contact Software is an asset.
Other •Must be able to interact with all internal and external departments and contacts.
•Must represent Percepta professionally with all clients and external organizations and contacts.
What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one .
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
Responsibilities: · Handle customer inquiries and complaints · Provide information about the products and services · Troubleshoot and resolve product issues and concerns · Document and update customer records based on interactions · Develop and maintain a knowledge base of the evolving products and services Qualifications: · Previous experience in customer service, sales, or other related fields · Ability to build rapport with clients · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills Work from home! Awesome CEO, opportunity for advancement and great income earning potential!
Remote working/work at home options are available for this role.
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
- Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
- Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
- Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
- Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
- Quick and easy start:Sign up in minutes and get on the road fast.**
- Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
- 18+ years old*** (21+ to deliver alcohol)
- Any car, scooter, or bicycle (in select cities)
- Driver's license number
- Social security number (only in the US)
- Consistent access to a smartphone
How to Sign Up
- Click “Sign UpApply Now” and complete the sign up process
- Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Remote working/work at home options are available for this role.
- 8 am - 5 pm, Monday - Friday
- 1:3 call
- 45 min for new, 30 for FU
- Open to any/all procedures
- Hospital privileges required
- We negotiate better pay and deposit it weekly
- We arrange complimentary housing and travel and comprehensive malpractice coverage
- We simplify the credentialing and privileging process
- Access to online portal for assignment details and time entry
- Your specialized recruiter takes care of every detail
CompHealth started in 1979 with the idea of connecting top healthcare providers to the communities who need them and has since become the industry leader in healthcare staffing. Connecting with each person?s unique story in order to find them the right job for their lifestyle is what makes us different. And with 1,000 employees in offices across the nation, we have the team in place to ensure that every provider and facility staff recruiter receives the excellent customer service we?ve offered for nearly forty years. Learn more at so we can find the job that?s just right for you.
- 3 days a month -- Tuesday, Wednesday, Thursday
- 3 - 5 EMGs per day
- EMG and general neurology consults required
- Paid malpractice insurance; pre-paid travel and housing expenses
- Assignment details and time entry in online portal
- Competitive compensation
- 24-hour access to your Weatherby Healthcare consultant
- Charter member of NALTO
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Since 1995, Weatherby Healthcare has established itself as an expert in locum tenens staffing for physicians, physician assistants, and nurse practitioners. The company employs nearly 600 employees committed to filling locum tenens assignments in large-scale healthcare networks, hospitals, and clinics nationwide. Learn more at
J.B. Hunt is Now Hiring Regional CDL-A Company Drivers in Van Buren, OHGet Home Weekly with J.B. Hunt!
Top Pay & Benefits:
- Earnings range from $76,000 - $95,000 annually
- Mileage pay ranges from $0.47 - $0.80 per mile
- Stop pay ranges from $20.00 - $65.00 per stop
- Detention pay ranges from $15.00 - $25.00 per hour
- Consistent weekly home time
- Paid online orientations
- Paid time off
Qualifications:
- CDL Class A License
- At least 3 months of driving experience, but more might be required depending on the job
- At least 21 years of age
If You're Interested in a Driving Career with J.B. Hunt, Request Info!
Regional truck drivers enjoy the balance of life on the road and having consistent home time. With weekly or bi-weekly time off, regional opportunities offer a combination of driving duties and time to spend with family and on activities outside of the cab. Regional truck driving jobs are available nationwide within our Dedicated Contract Services and Intermodal fleets.
Additional Benefits:
- 401(k) with company match
- Eligible for medical, dental, and vision coverage after just 30 days
- Access to life insurance options
- Short and long-term disability
- Access to mental health and disability benefits
- Six paid holidays
- Paid parental leave
- And so much more!
In addition to all these benefits, J.B. Hunt company drivers enjoy a culture of safety that is dedicated to recognizing and rewarding safe drivers.
If You're Interested in a Driving Career with J.B. Hunt, Request Info!
J.B. Hunt accepts pre-qualification forms on an ongoing basis. EOE including disability/veterans. Program details apply. In addition to the number of activities completed, factors which may affect annualized earnings include training completed, paid breaks, endorsements, tenure, equipment type and number of days worked each week. Some positions may be eligible for safety bonuses and incentives based on profitability or performance, as applicable.
J.B. Hunt offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six days with holiday pay.
Conditional job offer is subject to results of criminal background check. Qualified candidates with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, the Prince George's County, MD, Fair Criminal Record Screening Standards, and all other applicable federal, state, and county regulations and ordinances. Specific job duties may vary and are subject to change. Duties may include, and are not limited to, the following: frequent contact with customer employees, contact with the motoring public at fuel stations and rest stops and entering private consumer dwellings to make deliveries.
Job Title: CAE Durability Engineer – Technical Specialist
Location: Detroit, Michigan, USA
Position Overview
We are seeking a highly experienced CAE Durability Engineer – Technical Specialist to lead the structural durability and fatigue validation of critical vehicle systems. This role is responsible for driving virtual sign-off processes, advanced simulation analysis, and correlation between simulation models and physical testing to ensure the durability and reliability of vehicle structures, particularly for electric vehicle architectures.
The ideal candidate will serve as a subject matter expert (SME) in structural durability, guiding engineering teams through simulation-based design validation while collaborating cross-functionally with design, manufacturing, and testing teams.
Job Duties for Durability CAE Tech Specialist
Core Responsibilities
- Virtual Sign-off & Validation: Lead the structural durability and fatigue sign-off for critical systems like body structures, frames, and electric vehicle (EV) battery trays before physical prototype builds.
- Advanced Simulation Leadership: Oversee complex, full-vehicle explicit and implicit dynamic simulations (e.g., ground strikes, curb strikes, and cyclic loading) to assess structural resilience.
- Model Correlation: Drive the alignment between virtual simulation models and physical test results from proving grounds or lab rigs to ensure predictive accuracy.
- Root Cause Analysis: Use physics-based principles and simulation data to diagnose and resolve durability failures from early development through production.
- Technical Mentorship: Act as a "subject matter expert" (SME), coaching junior engineers and developing new CAE methodologies.
- Cross-functional Collaboration: Engage with design, manufacturing, and "Road Load" teams to develop design load targets and ensure lessons learned are integrated into future vehicle architectures.
Key Technical Skills & Qualifications
- Simulation Software Expertise: Mastery of CAE tools such as Abaqus, Nastran and fatigue solvers like nCode DesignLife or FEMFAT.
- Material Science Knowledge: Deep understanding of fatigue life prediction, plasticity, ductile failure, and metal joining methods (e.g., welding in HSLA steels or cast materials).
- Data Processing: Proficiency in pre-processors ANSA or HyperMesh and Post-processors HyperView or Meta/Post. Familiarity in scripting languages like Python or MATLAB for automation would be a plus.
- Communication & Presentation: Excellent communication skills, both written and verbal, with a proven ability to translate complex data into clear technical and executive presentations for leadership decision-making
- Experience: Requires 10+ years of experience in structural components and CAE correlation for specialist roles.
Special Considerations:
- AI & Machine Learning:
- Proficiency in applying Reduced Order Modeling (ROM) and Neural Networks to accelerate traditional CAE simulations.
- Experience using AI-driven design tools (e.g., Altair PhysicsAI or Ansys SimAI) to predict stress and strain fields without full solver runs.
- Knowledge of Generative Design algorithms to optimize topology for durability and mass reduction.
We're not just developing, building and managing apartment communities, we're developing, building and managing exciting careers...and creating a new generation of leaders!
Pay Range: $16.29-$17.98 an hour plus a quarterly bonus!
Job Description
Village Green has an immediate Housekeeper position available!
Responsibilities include but are not limited to -
- Provide excellent customer service
- Cleaning and maintaining all public areas, including club house and amenities areas
- Vacant apartment cleaning
- Light grounds keeping including trash and snow removal and grounds maintenance
The successful Housekeeper will be friendly and attentive to detail. Previous cleaning or housekeeping experience is necessary as are exceptional customer service skills. Hotel/Motel or Resort cleaning experience is preferred!
Additional Information
Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.
As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.
We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.
Forbes Hospitality is looking for an Event Manager to add to their current team. We are seeking candidates with 3+ years experience as an Event and/or Catering Captain or Supervisor, or 1+ years as a Banquet Manager. Prior wedding events experience is a plus.
Comprehensive benefits to include: medical, dental, vision, 401k with company match, paid time off, free parking, etc.
Description:
- Managing the Operational team to orchestrate a successful event from beginning to end
- Working with a team of Event Managers & Service Captains
- Schedule: Days, Nights & Weekends, required.
- Off Days: 2-3 days a week depending on the schedule of events
Responsibilities:
- Manage the Operation of Events
- Coordinate Room Sets, Break Downs, and Closing Procedures
- Manage all Front of House Staff: Bartenders, Servers, Door Hosts
- On Site Contact for all event clients and Vendors
- Follow the Contract and Banquet Event Order
- Coordinate Event Logistics with Kitchen, Sales Team, AV/Tech Team
- Manage the timeline and flow of the event
- Enforce all company policies and procedures
- Additional responsibilities among all Event Managers: linen, inventory, reporting condition of buildings/equipment
- Responsible for employee hiring, training, scheduling, performance reviews, etc.
- Anticipate guests’ needs and respond to complaints in a timely manner
Skills:
- Excellent written and verbal communication skills
- Positive attitude
- Ability to work as part of a team
- Ability to work under pressure and multi-task
- Friendly demeanor with a passion for customer service
- Strong leadership skills - leading by example
- Proactively prepare for events in advance
Pay Frequency:
- Bi weekly
Work Remotely
- No