Jobs in Kailua Hawaii

The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

* Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures

* Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

* Provide the customer with an invoice and a full explanation of their charges

* Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

* Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

* Check fuel level and mileage and clearly explain final charges to the customer

* Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

* Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

* Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

* To carry out any other duties requested by the managers/Team Leaders.

* Keep work area organized and free of clutter

Basic Qualifications:

* Passion for customer service and attention to detail - Goes the extra mile

* A minimum of one year of sales or customer experience in a high volume or service-oriented environment

* Proven strong sales and closing skills and the ability to friendly, engaging manner

* Basic computer proficiency

Must be able to:

* Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

* Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills

* Demonstrate professionalism and interpersonal skills

* Proven experience of working well within a team.

* 100% customer focus, with proven experience within a customer facing environment

* Work flexible shifts including weekends and holidays; and work overtime as required

* Work outdoors during all weather conditions

* Stand for long periods of time

* Lift up to 45 pounds

What You'll Get:

* Hourly Rate is $17.25 + Commission.

* Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)

* Benefits: Further program information can be found . To include, but not limited to:

* Weekly Pay

* Holiday Pay

* Career growth opportunities

* Paid Training to expand your skills and knowledge

* Comprehensive Medical, Dental, & Vision benefit options after 30 days

* Up to 40% off the base rate of any standard Hertz Rental

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• You will pass on instructions to members of the work group.
  
• You will check and report work progress of the group.
  
• You will perform work site inspections.
  
• You will receive job or work assignments from welding supervisor.
  
• You will check and report work progress of the group including written documentation and shift assist requests.
  

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• Must be a US Citizen.
  
• Must be determined suitable for federal employment.
  
• Must participate in the direct deposit pay program.
  
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit
  
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  
• Males born after 12-31-59 must be registered for Selective Service.
  
• This may be a bargaining unit position.
  
• You may be required to successfully complete a pre-appointment physical examination.
  
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  
• This is a Drug Testing position. Successful completion of a pre-employment drug test (including marijuana) is required.
  
• A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You may be subject to random drug testing.
  
• You may be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift.
  
• Work may be performed in areas where potentially harmful physical and chemical agents are present (e.g. fumes, dust, heat, ionizing and non-ionizing radiation and chemicals). You may be required to participate in medical surveillance programs.
  
• This position may require exposure to high noise levels.
  
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
  
• This position may be subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.