Jobs in Hillside New Jersey
846 positions found — Page 47
Life and Health insurance representative
Location: Newark, NJ
Duration : 6+ month
Role Summary:
The role of the Benefit Educator is essential to our business's success. As the representative of The Cigna Group, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Cigna Group apart from our competitors. In this customer-facing position, you will educate customers about The Cigna Group’s products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. This is an “as‑needed,” variable‑hour role; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).
Key Responsibilities:
- Lead and deliver virtual, onsite, or prerecorded presentations in group setting as assigned to existing and prospective Cigna customers
- Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions
- Maintain current knowledge in all Cigna products, programs, solutions, and initiatives
- Follow established guidelines and procedures of customer events as assigned
- Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
- Coordinate, track, and update event meetings, including attendance, and top insights via data entry system ( ) by assigned deadlines
Qualifications :
- High School Diploma or GED required.
- Current and active Health & Life License
- Must be available during peak season (August-December)
- Have experience explaining and presenting employer-sponsored benefits and health insurance
- Excellent communication and presentation skills
- Proficiency in Microsoft Programs (PowerPoint, Word), CRM system ( ), and virtual learning platforms (WebEx, MS Teams, & Allego)
- Ability to travel to local/remote trainings/meetings as assigned- 75-100%
- This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
- Ability to utilize and maintain a personal, company approved device (smartphone, tablet, etc. with compatible operating system), keep required software and system access up to date and adapt to evolving technology tools and systems.
At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.
When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.
We are seeking a stellar Account Executive to develop our relationships within the legal community. This position will grow our product sales (advertising, websites, and other products) markets and be a major contributor to building our business. Our role will positively impact those seeking a challenging yet rewarding career in sales.
What You’ll Do In This Role:
Our team members will acquire new accounts through high-volume outbound cold-calling, networking and marketing opportunities with attorneys and legal firms. Present and educate Martindale-Avvo advertising solutions and other products to potential clients. Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment. Consistently perform to the highest level by meeting and exceeding new business and revenue goals. Ability to adapt and change within a fluid business environment. Meet and exceed revenue goals.
What to Bring:
• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!
• Strong organizational, attention to detail and time management skills are a MUST!
• Leadership experience is highly valued and highly appreciated.
• Experience communicating with prospects or customers is highly valued.
• Experience in a short sale cycle, retail or hospitality management is a plus.
• Salesforce or Customer Relationship Management software experience is a plus.
• Ability to provide professional written and verbal communication.
• Working knowledge of Google Suite and other technical suites is a plus.
Benefits To Help You Balance Your Life:
We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.
- Paid vacation and paid holidays.
- Medical, dental, and vision benefits.
- 401(k) plan with a company match.
- Accessible and transparent leadership team.
- Employee recognition program.
- Casual dress attire.
We look forward to receiving your application!
This is a base + commission role with a base of $50k.
Martindale-Avvo is an Internet Brands company.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
Who is HealthTrackRx?
HealthTrackRx is the nation's leading PCR-based infectious disease laboratory! By delivering next morning results to healthcare providers nationwide, HealthTrackRx is the premier option for patients and healthcare professionals and in an exciting phase of growth!
About the Role:
• The Territory Service Specialist onboards newly generated accounts in a predetermined
geographic territory. Primary focus being outpatient clinics who see a high volume of
infections. Key responsibilities include educating, servicing, and training existing customers on
company offerings. Identifies new business opportunities by developing existing relationships
and cold calling prospective accounts. Assists the Territory Sales Director in assigned territory
as needed.
Essential Responsibilities/Duties:
- Travels throughout assigned territory under direction of the VP of Sales to call on current customers and to solicit new and profitable business
- Responsible for assisting in growth of new and current business
- Schedule and execute in-service training at customer sites
- Train clinic staff in proper processing of requisitions and sample collection procedure
- Ensure all customers are adequately always stocked with appropriate supplies
- Plan and execute visits to existing accounts in the territory on a regular basis
- Identify, communicate, and help resolve any service issues, billing issues or customer complaints
- Schedule and/or arrange UPS/FedEx/Courier pick-ups from offices
- Depending on location travel required up to 50%
Role Highlights:
- Earnings Year 1 with only Existing Business Annualized and Base (not including New Business Growth or Car/Cell Allowances): ~$81.6k
- Earnings Year 1 All-In On Target (Not Including Car Allowance): ~$97.6k
- Base plus Uncapped Commission with Existing Business coming through territory
- This role is a GREAT opportunity to break into the medical sales industry!
Qualifications:
Education –
- Bachelor’s degree in business or relevant field of study; or an equivalent level of education and experience
Competencies/Skills –
- Able to independently research, organize, multitask, and prioritize work
- Exceptional verbal/ written communication skills
Experience –
- ~1+ years documented successful sales numbers, B2B, or medical sales
- Prior sales or customer service functions
If interested in the position, feel free to email your resume directly to (Please specify what location/territory you're applying for) and I'll be sure to follow up as soon as possible!
Martindale-Avvo is seeking a driven, self-starting Account Manager who is creative, competitive, and confident. Our Account Managers are responsible for growing and retaining our existing customer base. This role will be assigned an existing book of business with the expectation that their account list and revenue will quickly grow. The primary goal of this position is to increase revenue growth and reduce account churn through strategic consultative selling.
Responsibilities:
- Identify and target revenue growth opportunities for upselling additional Martindale-Avvo products and services in an assigned book of business.
- Upsell and renew existing customers to meet or exceed monthly upsell and churn goals.
- Onboard and manage new customer accounts as assigned.
- Negotiate and close upsell and renewal contracts.
- Handle and save customer cancellation inquiries.
- Establish and maintain high-level customer relationships.
- Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics and reports.
- Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction.
- Single point of contact as an expert regarding the firm's current marketing program, their results and new opportunities to capitalize on their current plan.
- Maintain high activity levels by meeting or exceeding established performance metrics.
- Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections.
- Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program.
- Demonstrate the highest level of professionalism.
- Utilize and adopt all required processes, tools and systems including .
- Provide accurate sales forecasts and develop continual business growth.
- Comply with company and sales policies and procedures in an ethical manner.
Qualifications:
- BA/BS or equivalent.
- 2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions. - Experience in digital marketing is a plus.
- Excellent oral and written communication skills, presentation skills and phone presence.
- Strong probing, negotiation and closing skills. Phone sales is a plus.
- Tech savvy with working knowledge of software and internet applications, including and Google Workspace.
- Track record of building customer loyalty and customer relations.
- Extraordinary work ethic with exceptional organizational and time-management skills.
- Positive attitude with a passionate desire to win and succeed. Entrepreneurial mindset.
This is a base + uncapped commission role with a base that starts at $50,000.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit Brands and its wholly-owned affiliates are an equal-opportunity employer.
We’re Hiring: Dental Office Managers (Office Manager / Practice Manager) — Multiple Locations | New Jersey
Nuva Smile is growing, and we’re looking for strong, people-first Dental Office Managers to lead our teams across multiple locations in New Jersey in the North Region.
If you love operations, accountability, and building a high-performing culture — we want to meet you.
What you’ll lead:
Daily front office + clinical operations
Schedule optimization, production + collections focus
Team training, accountability, and patient experience
KPI ownership (confirmations, no-show reduction, conversion, collections)
Strong systems + process execution
What we’re looking for:
- 2+ years experience as a Dental Office Manager (or strong AOM ready to step up)
- Confident leadership + communication
- Comfortable managing schedules, metrics, and team performance
- Denticon experience a plus (not required)
- Spanish-speaking a plus (not required)
Why Nuva Smile:
- Growth opportunities across a multi-location group
- Supportive leadership + clear systems
- Competitive pay + performance incentives
- Full-time hours available
New Jersey Family Planning League (NJFPL)
The New Jersey Family Planning League (NJFPL or the League) is a 501(c) (3) organization which provides funding, resources and support to a network of reproductive health providers in the state of New Jersey, ensuring that all residents have access to high-quality sexual and reproductive healthcare services regardless of their identity, income, or insurance status.
NJFPL serves as a cornerstone of New Jersey’s public health infrastructure, sustaining and strengthening a diverse network of 22 healthcare providers who operate 71 sites across all 21 counties of the state. In 2025, our network provided essential care to 139,157 family planning patients and 29,805 abortion patients. We ensure the delivery of high-quality services by empowering our agencies with critical funding, specialized training, technical assistance, policy and regulatory analysis, and strategic planning guidance.
NJFPL Board Directors serve a two-year term, providing critical leadership through governance, resource development, and financial oversight of the organization. At NJFPL, we rely on the active participation of every Director to drive our mission forward. The expectations for this commitment are outlined below:
Responsibilities of the Board
As the highest leadership body of NJFPL, the Board is responsible for:
Mission stewardship, including periodic review of the organization’s mission to
ensure:
o Its relevance to community needs
o Programming, budgets and partnerships align
o Formal changes are approved
- Financial oversight to make sure that resources are being used effectively to further the mission, including approval of the annual operating budget, monitoring organizational spending, tax compliance, understanding of assets and liabilities, setting policies to prevent fraud or mismanagement, and ensuring the organization’s long-term sustainability
- Hiring, evaluation and support of the President and CEO
- Performance oversight of programs and services to ensure goals are being met and producing results
- Contributing to the development of the organization’s strategic plan and
- organizational structure
- Advocacy for family planning and abortion services in the State of New Jersey
- Fostering the implementation of the necessary political strategy and advocacy needed to support evolving and changing political landscapes.
- Facilitate fundraising opportunities and resources
- Enhancing the organization’s public image and participating in public affairs activities – which consists of advocating on behalf of NJFPL whether through letters, telephone calls, or meetings.
- Assessing its own performance as the governing body of the organization.
- Ensuring legal and ethical integrity.
Responsibilities of Individual Board Members
Each individual Board member is expected to:
- Know NJFPL’s mission, Board of Director Bylaws, programs, and needs as well as
- understand its collective purpose.
- Provide New Jersey Service Area Representation, as outlined in the Bylaws, for the purpose of garnering statewide representation on the Board in North, Central, and South Jersey.
- Prepare for, attend, and conscientiously participate in Board meetings.
- Participate fully in one or more Committees or taskforces.
- Contribute financially to the organization in an amount that is most meaningful to them (there is no maximum or minimum) and/or secure donations from their personal or professional networks
- Faithfully read and understand the organization’s financial statements and Board materials in advance of meetings.
- Serve as active advocates and ambassadors for the organization.
- Actively seek out connections on behalf of NJFPL within your centers of influence and promote NJFPL within your religious, political and business communities.
- Help identify personal connections that can benefit the organization’s fundraising and reputation, standing, and influence public policy.
- Engage in learning opportunities to better understand the community we serve.
- Respect the perspectives of all who bring their voices and lived experiences.
Other Responsibilities of Board Members
- Uphold the legal duties and laws regarding nonprofit governance.
- Follow the organization’s Bylaws, policies, and Board resolutions.
- Sign an annual conflict-of-interest disclosure and update it during the year, if necessary, as well as disclose potential conflicts before meetings and actual conflicts during meetings.
- Maintain confidentiality about all internal matters of the organization.
Special Note
NJFPL is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We aim to build a diverse team that represents New
Jersey’s citizens and the reproductive justice community. We encourage candidates from
all backgrounds to apply. DO NOT APPLY VIA LINKEDIN. Follow the SurveyMonkey link below to be considered.
Required Qualifications & Experience
- Strong personal commitment to equitable access to the full range of reproductive health services
- Bachelor’s degree, equivalent professional and life experience in local leadership, peer health or community organizing, and/or deep personal understanding of the challenges and barriers faced by the communities we serve, particularly regarding reproductive health, maternal care or socioeconomic stability
- Exceptional leadership and strategic thinking skills, and ability to consider direct service implications of the strategic plans and operations of a network intermediary like NJFPL
- Outstanding communication abilities
- Willingness to learn and grow within the organization
- Master’s degree in public health, social work, or human services welcomed, but not required
- Prior experience with New Jersey public health, Medicaid systems, family planning and abortion care funding streams welcomed, but not required
Important Application Update: To ensure every candidate is evaluated fairly and consistently, we only review applications submitted through our official SurveyMonkey link. If you applied via LinkedIn, please head over to the link in the post to complete your submission!
How to apply
Please fill out the application, which includes an upload of your cover letter and resume, via this SurveyMonkey link: Headley 973-622-2425
Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) opportunities if you have current or prior law enforcement experience, including military police or local/state law enforcement.
IMPORTANT NOTICE: Duty assignments may include the Southwest Border. U.S. Border Patrol determines assignments based on operational needs, which may not align with your preferences. Relocation may be required.
EARN UP TO $30,000 IN RECRUITMENT INCENTIVES: Newly appointed Border Patrol Agents will receive a $20,000 incentive $10,000 after completing academy training and $10,000 after fulfilling a 3-year agreement. An extra $10,000 is available for prioritized locations (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, Hebbronville, TX; Lordsburg, NM; or Ajo, AZ).
The U.S. Border Patrol (USBP) offers a career with camaraderie, pride, purpose, and the mission of protecting America.
If youre looking for an exciting, well-compensated federal law enforcement career, apply now. U.S. Customs and Border Protection is hiring full-time Law Enforcement Officer (LEO) positions.
Salary and Benefits
Base Salary: GL-9/GS-11: $63,148 $120,145 per year
Locality Pay: Varies by duty location
Overtime: Up to 25% additional pay
This is a career ladder position progressing from GL-9 to GS-11 to GS-12. You may be promoted after 52 weeks at each level without reapplying.
Benefits include health insurance, paid leave, and the Thrift Savings Plan (similar to a traditional or Roth 401(k)).
Duties and Responsibilities
As a BPA, you help protect the U.S. by securing borders, stopping illegal activity, and supporting economic stability.
Typical assignments include:
- Questioning individuals and inspecting documents and property
- Apprehending undocumented individuals or smugglers using covert surveillance and infrared scopes
- Tracking and interpreting signs of illegal entry
- Performing farm, traffic, building, city, and transport checks
- Patrolling using vehicles, horses, boats, ATVs, snowmobiles, or motorcycles
Qualifications
GL-9: One year of specialized experience at the next lower level, including:
- Searching detained persons, vehicles, and surroundings
- Apprehending or restraining suspects in violation of law
- Using firearms, writing reports, serving warrants, and gathering case evidence
GS-11: One year of specialized experience at the next lower grade, including:
- Using intelligence to monitor criminal threats and operations
- Leading fraud or contraband investigations
- Apprehending violators using surveillance and detection tech
There is no education substitution for GL-9 or GS-11 positions.
Other Requirements
- Citizenship: Must be a U.S. Citizen
- Residency: Must have lived primarily in the U.S. for 3 of the last 5 years
- Age: Must be referred before turning 40 (exceptions for federal or veteran law enforcement)
- Veterans: May qualify under Veterans Recruitment Appointment (VRA)
Formal Training: After hiring, agents attend the U.S. Border Patrol Academy in Artesia, NM for 6 months of instruction in immigration law, firearms, defensive tactics, Spanish, and more.
How to Apply
Click the Apply button on this page. You will be redirected to the CBP Talent Network. Select "Border Patrol Agent" and complete the pre-screening questions.
You will receive a link to the BPA Job Opening Announcements on USAJOBS. Follow all instructions and submit all required materials (resume, transcripts, etc.). Youll be evaluated based on your application and the BPA Entrance Exam.
If you have questions, contact a recruiter: /s/usbp
NOTE: Subscribers to the CBP Talent Network will receive monthly updates on webinars, expos, and job opportunities.
RequiredPreferredJob Industries- Government & Military
- Average $91000 annually
- Local, home daily
You will drive:
- Late model, Penske Truck Leasing trucks
- Best-in-class specs designed for comfort
- Equipped with inward and outward facing in-cab cameras helping to ensure safety for all
What you will do:
- Delivering products to store stores
- Average 1 to 4 stops per route
- Maintain professional and courteous demeanor when interacting with customers
- Home daily
Schedule:
- 5-day work week with possibly 6th day
- Afternoon and Evening dispatch available
Comprehensive benefits package includes:
- Paid vacation and holidays day one
- Generous retirement benefits
- Excellent health care coverage-medical, dental, and vision
- Short and long-term disability; life and AD&D insurance
- Company-provided uniforms
- Employee discount benefit program
- Driver referral bonus program up to $5000 per referral
- Safety incentive program
- Premier Driver Recognition Program
Our excellent benefits plan keeps associates and their families happy, healthy and secure.
Why Penske?
Ready to put your truck-driving career in high gear? Make the shift and fuel your career as a CDL Class A Truck Driver for Penske. When you join Penske, you join a team of professional truck drivers committed to delivering products safely and on time. And we're proud to haul freight for some of the world's leading brands. (Yes, we're more than just the yellow trucks.)
But it's more than that. It's about incredible customer service and building relationships with your accounts. When you drive for Penske, you're representing Penske, but you're also representing your clients. In fact, you'll probably be driving their branded trucks and wearing their uniform.
You'll be on the move with Penske and so will your career. We have tons of training opportunities for you. And with locations across the nation, you can also move to a new city.
Best of all, you'll be with a stable, nationwide company that is known for having the best equipment, great management, clear communication and a fantastic safety record. We pay every Friday, and for most of our driving positions, you're home daily. Yes, daily. Are you ready to take it to the next level? Come drive for Penske.
Qualifications:
- Valid Class A CDL required. Applicants must be domiciled in the U.S. and licensed in their state of residence
- Currently hold, or ability to obtain, a non-excepted interstate DOT medical card required
- 1 year of documented tractor-trailer experience in the last 3 years required, or 2 years of documented tractor-trailer experience in the last 5 years
- 3 years DMV/MVR record with two or fewer moving violations or accidents
- Follow all federal and/or state laws, regulations, and/or agency rules, standards and guidelines
- Regular, predictable, full attendance is an essential function of the job
- In order to be compliant with federal law (49 C.F.R. 391.11(b)(2)), this role requires English language proficiency.
- Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required
- This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate must be able to see and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
- The associate must be able to legally operate a motor vehicle and safely and frequently enter/exit the vehicle as well as the rear cargo area.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Assistant Operations Manager
Job Description:
This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Responsibilities:
- Assist operations manager with a team of 16 employees across two shifts.
- Ensure employees adhere to their schedules and perform their duties effectively.
- Serve as the primary point of contact for clients, addressing any concerns or issues promptly.
- Monitor and evaluate employee performance, providing feedback and coaching as needed.
- Conduct regular team meetings to communicate company policies, updates, and goals.
- Assist in training new hires and ensure they understand their roles and responsibilities.
- Handle scheduling, attendance tracking, and shift adjustments as necessary.
- Ensure compliance with airport regulations and safety protocols.
- Maintain records of employee performance, incidents, and other relevant information.
- Collaborate with management to develop and implement operational improvements.
- Must be able to pass PANYNJ badging requirements.
Qualifications:
- Must have similar experience managing multiple employees.
- Associate or bachelor's in business administration degree is preferred
- Ability to work contingent on schedule & operational needs.
- Ability to read, write, speak fluently, and understand the English language.
- Must be fluent in written, verbal, and communication skills.
- Must be fluent in Excel, Microsoft, outlook, etc.
Skills in:
Organizing and leading a Team
Collaboration and consensus building
Analyzing problems and formulating sound conclusions
Handling difficult situations with tact and diplomacy
Organization and strategic development
Written and verbal communication
Benefits:
401(k) matching
Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).
The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.
Additional position details:
- Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
- Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
- Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
- Identifies operational issues and suggests potential solutions to direct report.
- Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
- Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
- Ensures agents understand and comply with all call center objectives, performance standards, and policies.
- Prepares reports and analyzes data to assist in determining call center goals.
- Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
- Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
- Issues written and oral instructions.
- Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
- Ongoing analysis of procedures and calls to improve call handling and efficiencies.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Conducts/attends various meetings and communicates information directly to team members.
- Reviews timecards, attendance and schedules in accordance with attendance standards
- Ensures that all company practices and policies are adhered to.
- Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.
Essential Qualifications
- Accountability
- Adaptability-Flexibility
- Communication
- Customer Focus
- Listening Skills
- Creativity/Innovation
- Problem Solving-Analysis
- Vision & Values
- Collaborative Process-Teamwork
- Dependability
- Knowledge, Skills & Abilities
Technical and Functional
- Ability to provide excellent customer experience, internally and externally
- Ability to handle multiple priorities and exceptional organizational skills
- Excellent verbal and written communication skills
- Must be detail oriented
- Ability to work successfully and collaboratively in a team environment
- Excellent leadership, facilitation and decision-making skills
- Strong problem-solving and analytical skills
- Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit and perform extensive close keyboard and PC work.
- Ability to walk, talk or hear.
- Occasionally required to stand and reach with hands and arms.
Working Environment
- Ability to meet deadlines and attendance standards.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility
Required Educational Level
- Bachelor’s Degree or equivalent work experience
Job Type:
Full-time
Benefits:
- 401(k) with match
- Dental insurance
- Health insurance
- Company Paid Life insurance
- Paid time off
- Vision insurance
- STD/LTD
- Critical Illness
Work Location: Must be able to reliably commute to the office M-F.