Jobs in Gotha Florida

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

Do you enjoy sharing your knowledge and helping others succeed? Join Apprentus as a teacher and share your knowledge with eager learners! We’re seeking passionate individuals to provide personalized lessons, either online or in person.

We connect learners of all ages with skilled educators for personalized lessons, both online and in-person. Whether it's academic subjects, languages, creative arts, or hobbies like sports and music, Apprentus provides a platform to help students achieve their goals and explore their passions.

Why Join Apprentus?

• Share your expertise in a subject you love.
• Flexible Teaching: Adapt lessons to individual student needs and preferences.
• Professional Growth: Build your experience, expand your network, and inspire learners.

Benefits of Joining Apprentus:

• Set your own schedule and work hours.
• Choose your hourly teaching rate.
• Offer lessons online or face-to-face.
• Convenient payment options directly to your bank account.

What We’re Looking For:

• Individuals with a strong academic background, teaching experience, or specialized skills.
• Reliable, organized, and effective communicators.
• Passionate individuals who genuinely enjoy teaching and find fulfillment in helping others learn.

Whether you’re an experienced tutor or simply have the academic knowledge and enthusiasm to teach, we welcome your unique expertise and skills. If you have the knowledge, enthusiasm, and dedication to make a difference in students’ lives, we’d love to welcome you to the Apprentus community.

Do you love sharing your knowledge and helping others succeed? Join Apprentus as a tutor and empower students to reach their full potential!

We connect learners of all ages with skilled educators for personalized online and in-person lessons. Whether you specialize in academic subjects, languages, creative arts, music, sports, or other unique skills, Apprentus provides the perfect platform to share your expertise and inspire students.

Why Teach with Apprentus?

• Teach What You Love – Share your expertise in a subject you’re passionate about.
• Flexible & Independent – Set your own schedule and adapt lessons to each student’s needs.
• Professional Growth – Gain valuable teaching experience, expand your network, and make a real impact.

Your Benefits as an Apprentus Tutor

•  Control Your Schedule – Teach when and where it suits you.
•  Set Your Own Hourly Rate – Decide how much you earn.
•  Online or In-Person – Offer lessons from anywhere or meet students locally.
•  Hassle-Free Payments – Receive secure payments directly to your bank account.

Who We’re Looking For

• Knowledgeable & Skilled Individuals – Whether you're an experienced tutor, a subject expert, or have a specialized skill, we welcome your talent.
• Reliable & Professional Communicators – Organized, clear, and engaging educators.
• Passionate About Teaching – You enjoy helping others learn and take pride in their progress.

If you have the expertise, enthusiasm, and dedication to make a difference in students’ lives, join the Apprentus community today!

Your initial post of duty will be determined at the time of the final job offer and will be based on the operational needs of the U.S. Secret Service.

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility.

At their core, those who join the Secret Service are courageous, intelligent, strong and determined. A diverse team capable of balancing our investigative mission and fulfilling our protective legacy. Proven to be worthy of trust and confidence. Be tomorrow's Secret Service.

During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.S. and abroad. Duties include:

• Providing protection for various protectees.
• Conducting criminal investigations pertaining to financial obligations of the United States.
• Planning and implementing security designs for National Special Security Events.

This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.S. Secret Service. We invite you to become part of our elite team. Explore a career that will take you to new heights while you serve your country with honor, distinction and pride.

Requirements

• U.S. citizenship is required
• Possess a current valid driver's license
• Carry and use a firearm. Maintaining firearm proficiency is mandatory.
• Must be at least 21 years old at the time of application and under 40 at referral. Exceptions may apply for those with current or prior service in federal law enforcement positions covered by special retirement provisions. The Secret Service has determined that age is essential to the performance of this position.
• You must obtain a Top Secret Clearance and retain it during your career.
• Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
• Hearing loss, as measured by an audiometer, must not exceed 25 decibels (A.S.A. or equivalent I.S.O.) in either ear in the 500,1000 and 2000Hz ranges.
• Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
• Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
• Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
• Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)

College of Graduate Studies:

The University of Central Florida College of Graduate Studies oversees, supports, and advocates for over 10,000 students across 200+ master's, doctoral, specialist, and certificate programs. Within the College of Graduate Studies, the Department of Graduate Student Services supports all graduate students from enrollment to graduation by managing academic records, tracking degree progress, and processing milestones.

The Opportunity:

Under the direction of the Manager of Graduate Student Services, the Academic Evaluator II reviews eForms, evaluates graduate transfer credit, and updates the Graduate Plan of Study (GPS/degree audit). The position explains and clarifies academic policies and procedures related to transfer credit for students, faculty, and program staff. The Evaluator also assists with commencement preparation and attendance, certifies all graduate and certificate degrees, and provides high-quality customer service to graduate students, faculty, and program personnel.

Responsibilities:

• 
  

• Review, evaluate, and process graduate-level transfer credit requests. Resolve GPS (degree audit) related issues regarding graduate transfer credit.

  
  

• Evaluate and process Programs of Study/eForms. Ensure GPS (degree audit) course substitutions/course moves comply with the Catalog Year/Requirement Term, as well as with graduate policy.

  
  

• Process late Intent to Graduate (ITG) requests and communicate with college contacts at each phase of the graduation certification process. Attend and support each commencement ceremony. Conduct the final certification process each semester and award degrees once all requirements are met.

  
  

• Provide quality customer service to graduate students via phone, email, or in person. Communicate with graduate department faculty and staff as well as other university offices to resolve student issues regarding student services, academic progress, and graduation. Refer students to others for appropriate assistance.

  
  

• Perform testing and validation of Student Services PeopleSoft modifications, documenting results and providing feedback to the CGS ERP Specialist to support accuracy, reliability, and system improvements.

  
  

• Perform other duties as assigned.

  
  

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 
  

• Bachelor's degree.

  
  

• Experience working in higher education, especially with graduate students or academic records.

  
  

• Record management experience reviewing student records, transfer credits, or degree audits.

  
  

• PeopleSoft experience, particularly in Student Records or Academic Advising.

  
  

• Familiarity with degree audit systems.

  
  

• Attention to detail and ability to interpret academic policies and catalog requirements.

  
  

• Strong communication and customer service skills when working with students, faculty, and staff.

  
  

• Ability to work independently, manage multiple deadlines, and support the graduation and commencement processes.

  
  

• Experience handling confidential student information.

  
  

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• 
  

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  
  

• Paid time off, including annual and sick time off and paid holidays

  
  

• Retirement savings options

  
  

• Employee discounts, including tickets to many Orlando attractions

  
  

• Education assistance

  
  

• And more...For more benefits information, view the UCF Employee Benefits Guide.

  
  

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .

Center for Autism and Related Disabilities:

The Center for Autism and Related Disabilities (CARD) is the largest of the seven regional autism programs in Florida. Funded through an annual legislative allocation, the center serves over 25,000 residents of central Florida on the autism spectrum across their lifespan through consultative individual and family support, training and technical assistance, and public awareness, with a mission of optimizing the potential of people with autism and related disabilities.

CARD is a clinical service center within the College of Health Professions and Sciences.

The Opportunity:

The Program Manager II at the Center for Autism and Related Disabilities (CARD) is a leadership role responsible for the design, delivery, and evaluation of high-quality programs for individuals with autism and their families. Working closely with the Center Director and clinical team, you will bridge the gap between clinical expertise and community impact, managing a diverse portfolio of activities across seven counties. You will serve as a key liaison to community partners, non-profits, and stakeholders to create an autism-friendly landscape through strategic planning and excellence in execution.

Responsibilities:

Program Development & Management:

• 
  

• Develop and manage consistent community engagement initiatives, including programs, stand-alone activities, and events.

  
  

• Collaborate with ASD Specialists to ensure all programs are evidence-based, effective, and utilize clinical expertise to support client development.

  
  

• Manage project timelines, venue selection, registration processes, and curriculum sourcing.

  
  

• Operate programs within defined budgets, adhere to university policies, and support fundraising efforts as required.

  
  

Implementation & Quality Control:

• 
  

• Recruit, supervise, and coach program facilitators and operational staff.

  
  

• Provide on-site logistical support at large events and programs throughout the community.

  
  

• Coordinate with appropriate internal offices for event approvals and processing.

  
  

Evaluation & Data Analytics:

• 
  

• Implement feedback systems to monitor satisfaction and efficacy; identify obstacles and propose strategic adjustments.

  
  

• Analyze program data to assess the achievement of deliverables and grant outcomes.

  
  

• Prepare formal reports and presentations for the Center Director, Board, and external stakeholders to inform future decision-making.

  
  

Communication & Community Engagement:

• 
  

• Represent CARD to the general public, local agencies, and potential funding sources.

  
  

• Support social media campaigns and write promotional materials (flyers, registration listings, etc.) in coordination with communications personnel.

  
  

• Act as the primary contact for the CARD Constituency Board and the Providing Autism Links and Support (PALS) board.

  
  

• Interface directly with families and participants, communicating specific needs back to clinical staff.

  
  

Strategic Collaboration:

• 
  

• Meet regularly with leadership to align program execution with the Center's long-term goals.

  
  

• Develop new internal and external partnerships, including grants and collaborations with other university units to enhance client services.

  
  

• Work with ASD Specialists to guide participants toward the best-fit resources when specific program opportunities are unavailable.

  
  

Minimum Qualifications:

Bachelor's degree or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

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• Degree in Education, Hospitality, or Nonprofit Management.

  
  

• Proven track record in high-impact community outreach, and/or previous experience in fundraising or donor relations.

  
  

• Demonstrated success in planning and executing signature programs and community events, underpinned by strong analytic thinking.

  
  

• Skilled in managing complex relationships with internal and external stakeholders and delivering professional presentations that drive community support.

  
  

The most successful candidates may possess the following qualities:

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• Exceptional organizational skills with the ability to pivot priorities in a fast-paced environment to meet strict grant deadlines and project milestones.

  
  

• Ability to work with a high degree of independence while maintaining a collaborative spirit within a multidisciplinary team.

  
  

• A record of project management that demonstrates creativity, efficiency, and proactive problem-solving with meticulous attention to detail.

  
  

• Strong command of Microsoft Office (Excel, Word, PowerPoint, Teams), Adobe Creative Suite, and event registration platforms.

  
  

• Experience generating data-driven reports and high-quality presentations; familiarity with databases (e.g., FileMaker) and graphic design software is a plus.

  
  

• Superior written and verbal communication skills, including the ability to draft marketing materials and formal grant-related documentation.

  
  

Special Instructions to the Applicants:

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• This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

  
  

• This position requires a Level 2 Background Check through the Florida Department of Law Enforcement (FDLE) Clearinghouse prior to employment. For more information, please visit the FDLE Clearinghouse: .

  
  

• Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business. Frequent travel with personal vehicle in the Central Florida area (Volusia, Brevard, Orange, Osceola, Lake, Seminole and Sumter counties), with mileage and toll reimbursement at state rate.

  
  

• The anticipated salary range for this position is $64,518 - $80,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

  
  

• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

  
  

• Flexibility to work some evenings and weekends as needed to support events and programs (Willingness and availability to work a varied schedule when needed).

  
  

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

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• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  
  

• Paid time off, including annual and sick time off and paid holidays

  
  

• Retirement savings options

  
  

• Employee discounts, including tickets to many Orlando attractions

  
  

• Education assistance

  
  

• And more...For more benefits information, view the UCF Employee Benefits Guide.

  
  

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .