Jobs in Gillem Enclave

We are looking to add on mid to senior level Superintendents

Hiring for: Superintendents (mid-senior level)

• Locations: Metro Atlanta area is majority of the work
• Travel: if open to travel, there are also projects in the Carolinas, FL, and VA.
• Markets: Industrial, Commercial, Spec -tilt-wall experience is a huge plus!

• Salaries: 115-140k depending on experience, if traveling there is per diem on top of that

Happy to provide more insight into the company and added benefits. If this is something that interests you, lets connect!

Now hiring for a Customer Support Operations Coordinator in Atlanta!

This is a temporary to permanent hire position working a hybrid schedule.

About the Role

We are seeking a highly organized and detail‐oriented Support Operations Coordinator to join our team. In this role, you will oversee the full lifecycle of support tickets within the call center, ensuring timely responses, proper escalations, and high‐quality resolutions. You will help maintain the health of the ticket queue, support agents with process clarity, and continuously improve documentation, scripts, and workflows to enhance efficiency and customer experience.

Key Responsibilities:

Ticket & Queue Management

• Monitor inbound support tickets to ensure timely assignment, updates, and resolution within SLA.
• Identify stalled, aging, or misrouted tickets and take corrective action.
• Route escalations to the appropriate internal teams (Tier 2, Tier 3, Support).
• Track daily ticket volume, backlog, and closure rates.

Quality & Process Improvement

• Review recurring issues and recommend updates to troubleshooting scripts and runbooks.
• Partner with the team to refine workflows that reduce handle time and improve first‐contact resolution.
• Identify documentation gaps and create or update knowledge base content.
• Analyze ticket trends to recommend training topics or process enhancements.

Support Operations Coordination

• Serve as the point of contact for ticketing system best practices and improvements.
• Ensure agents follow documentation standards and resolution procedures.
• Collaborate with cross‐functional teams to resolve systemic issues impacting support.

Reporting & Metrics

• Generate daily and weekly reports on ticket status, SLA performance, backlog, and escalations.
• Highlight risks, bottlenecks, and operational issues to leadership.
• Track improvements in script and runbook effectiveness over time.

As a RemX Customer Support Operations Coordinator We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!

Required Skills & Experience:

• 2-4 years of experience in a call center, technical support, or service operations environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong analytical mindset with the ability to identify process inefficiencies.
• Clear written and verbal communication skills; technical writing experience is a plus.
• Experience creating or maintaining support documentation is preferred.

Find A Job That Works for You!

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That's why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

Ninyo & Moore, a SOCOTEC Company, is seeking an experienced Principal Geotechnical Engineer to lead a new division in Atlanta, Georgia as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success.

• :Oversee division operations, budgets, and workload planning
• .Serve as Principal-in-Charge on major projects, providing technical oversight and quality review
• .Mentor and guide project managers and technical staff
• .Manage client relationships, contracts, and project deliverables
• .Track KPIs, financial performance, and implement corrective actions as needed
• .Support business development and strategic growth initiatives

.
Qualification

• s:B.S. or M.S. in Civil or Geotechnical Engineerin
• g.10+ years of experience managing engineering projects and team
• s.Licensed Professional Engineer (PE) require
• d.Strong leadership, communication, and organizational skill
• s.Proficiency in geotechnical design softwar
• e.Ability to visit field sites as needed; valid driver's license require

Denali Health is a premier clinical research network dedicated to advancing medical science through high-quality clinical trials. Our Atlanta site is a hub of innovation, conducting studies that bring new therapies to patients who need them most.

We believe in investing in potential. We recognize that Certified Nursing Assistants (CNAs), Medical Assistants (MAs), and Foreign Medical Graduates (FMGs) possess the critical medical knowledge and patient care skills necessary to excel in research. At Denali, we provide the training and mentorship to turn your clinical background into a thriving career in the pharmaceutical and research industry.

Are you a medical professional looking for more than just a job? Do you want to move away from standard bedside care and into the cutting-edge world of drug development?

As a Research Assistant (RA), you will work side-by-side with our Clinical Research Coordinators (CRCs) and Investigators. You will be the \"hands and eyes\" of our studies, managing patient visits, processing lab samples, and ensuring data accuracy. This role is designed as a career accelerator—our goal is to train you to eventually become a Clinical Research Coordinator.

• Patient Care & Procedures: Perform clinical tasks such as phlebotomy (blood draws), obtaining vital signs, ECGs, and height/weight measurements for study participants.
• Data Integrity: Assist in collecting and entering source data into Electronic Data Capture (EDC) systems with high accuracy.
• Lab Management: Process biological specimens (centrifuging, pipetting, freezing) and prepare them for shipment according to IATA guidelines.
• Subject Recruitment: Assist with pre-screening potential patients over the phone and reviewing medical history to see if they qualify for studies.
• Administrative Support: Maintain study binders, organize supply inventories, and assist with scheduling patient visits.

We are specifically seeking individuals with a strong medical foundation who are eager to learn the regulations of research (GCP/FDA).

Required Qualifications:

• Background: Must fall into one of the following categories:
• Certified Nursing Assistant (CNA) with phlebotomy skills.
• Certified Medical Assistant (CMA/RMA).
• Foreign Medical Graduate (FMG) looking to gain US clinical experience.
• Clinical Skills: Proficiency in phlebotomy (blood draws) and taking vitals is highly preferred.
• Tech Savvy: Comfortable using computers, navigating electronic medical records (EMR), and learning new software quickly.
• Soft Skills: Excellent bedside manner, empathy for patients, and a \"no task is too small\" attitude.

Preferred (But Not Required - We Will Train!):

• Previous experience in a clinical research setting.
• IATA certification (shipping dangerous goods).
• GCP (Good Clinical Practice) certification.

• Mentorship: You will be paired with experienced CRCs who will teach you the \"Denali Way\" of research.
• Career Pathway: We have a clear promotion track
• Diverse Environment: We value the deep medical knowledge FMGs bring and the practical, hands-on efficiency of MAs and CNAs.
• Standard Hours: Enjoy a more predictable schedule compared to hospital shifts or emergency care.

Please submit your email us at a brief statement explaining why you want to transition into Clinical Research. If you are an FMG, please highlight your medical background in your summary.

Senior Java Engineer - (Full-Time)

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just "get an assignment," they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent, important products to market with high-velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers, including, but not limited to:

• Goldman Sachs
• Fidelity
• Morgan Stanley
• Mastercard

From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

We are looking for a Senior Java Engineer:

As a Senior Java Engineer, you will work with lead-level and fellow senior-level engineers to architect and implement solutions that enable customers to get the most out of what the client can offer. In this role, you will develop performant and robust Java applications while supplying the continued evaluation and advancement of web technologies in the organization.

At InRhythm, you will:

• Work on a high-velocity scrum team
• Work with clients to come up with solutions to real-world problems
• Architect and implement scalable end-to-end Web applications
• Help team lead facilitate development processes
• Provide estimates and milestones for features/stories
• Work with your mentor to learn and grow and mentor less experienced engineers
• Contribute to the growth of InRhythm via interviewing and architecting

What you bring to the table:

• 5+ years of Java development within an enterprise-level domain
• Java 8 (11 preferred) features like lambda expressions, Stream API, CompletableFuture, etc.
• Skilled with low-latency, high volume application development
• Team will need expertise in CI/CD, and shift left testing
• Nice to have Golang and/or Rust
• Experienced with asynchronous programming, multithreading, implementing APIs, and Microservices, including Spring Boot
• Proficiency with SQL
• Experience with data sourcing, data modeling and data enrichment
• Experience with Systems Design & CI/CD pipelines
• Cloud computing, preferably AWS
• Solid verbal and written communication and consultant/client-facing skills are a must. As a true consultant, you are a self-starter who takes initiative.
• Solid experience with at least two (preferably more) of the following:
• Kafka (Core Concepts, Replication & Reliability, Kafka Internals, Infrastructure & Control, Data Retention and Durability)
• MongoDB
• Sonar
• Jenkins
• Oracle DB, Sybase IQ, DB2
• Drools or any rules engine experience
• CMS tools like Adobe AEM
• Search tools like Algolia, ElasticSearch or Solr
• Spark

Core Technical Skills (Must Have)

• Java (5+ years enterprise experience) – Strong expertise in Java 8/11 features (Streams, Lambda, CompletableFuture, Multithreading)
• Spring Framework / Spring Boot – Microservices, REST APIs, dependency injection
• Git – Version control and collaborative development workflows
• Kibana – Log monitoring, observability, troubleshooting production systems
• Bash – Shell scripting, automation, deployment support

What makes you stand out from the pack:

• Payments or Asset/Wealth Management experience
• Mature server development and knowledge of frameworks, preferably Spring
• Enterprise experience working and building enterprise products, long term tenure at enterprise-level organizations, experience working with a remote team, and being an avid practitioner in their craft
• You have pushed code into production and have deployed multiple products to market, but are missing the visibility of a small team within a large enterprise technology environment.
• You enjoy coaching junior engineers, but want to remain hands-on with code.
• Open to work hybrid - 3 days per week from office

Why Be an InRhythmer?

People at InRhythm are entrepreneurs and innovators at heart and problem solvers who find new ways to overcome challenges. InRhythm continues to evolve and grow – and is now prepared to accelerate "scale" with the addition of this role to our community.

We've been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If you're looking forward to working with awesome colleagues in a high- growth environment and tight-knit community, we're looking forward to hearing from you.

At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits:

• Comprehensive and customizable Medical, Dental, and Vision Plans
• 401(k) Matching
• Paid Parental Leave
• Scalable PTO
• Reimbursements for personalized birthday experiences
• Social and Flexible Work Environment
• Weekly Happy Hours and Cultural Events to get to know your team
• Media Streaming, Book, and Fitness Allowances

Location: This person must be based in North, GA or the metro Atlanta area.

About Us:

SOLMAX is a leading provider of innovative geosynthetic solutions in the geotextile and geomembrane industry. Our products play a crucial role in various applications, including civil engineering, environmental protection, and construction projects. We are dedicated to delivering high-quality materials to our customers while maintaining a strong focus on sustainability and innovation.

Position Overview:

As an Indirect Category Manager in the Geotextile and Geomembrane Industry at SOLMAX, you will have a vital role in overseeing the procurement and management of all indirect materials and services that support our operations. We are searching for an initiative-taking and experienced professional who can leverage their expertise in category management, negotiation, and knowledge of the geosynthetics market to optimize indirect spend categories and contribute to our ongoing success.

Key Responsibilities:

• Category Management: Assis in designing, developing and implementation of comprehensive category strategies for all indirect spend categories, ensuring alignment with the company's objectives and targets.
• Supplier Management: Identify, evaluate, and manage supplier relationships across various indirect categories, focusing on cost efficiency, quality improvement, and innovation.
• Negotiation: Utilize strong negotiation skills to secure favorable terms, pricing, and contracts with indirect category suppliers while maintaining quality standards.
• Contract Management: Strong contract management expertise, with firsthand experience in redlining, editing, and negotiating terms and conditions to protect the business and ensure favorable outcomes.
• KPI's: Establish reporting mechanisms to track and realize savings.
• Cost Optimization: Implement cost reduction initiatives and process improvements to enhance cost competitiveness across indirect categories.
• Market Analysis: Continuously monitor industry trends, market conditions, and competitive landscape related to indirect categories to make informed decisions.
• Risk Management: Proactively identify and mitigate supply chain risks associated with indirect materials and services to ensure operational continuity.
• Quality Assurance: Collaborate with relevant teams to maintain and improve the quality and efficiency of services and materials within the indirect categories.
• Compliance: Ensure adherence to all relevant regulatory and compliance requirements for indirect procurement.

Qualifications:

• A bachelor's degree in Supply Chain, Finance or relevant field

Experience:

• A minimum of 5+ years of indirect category management experience, preferably in the manufacturing industry.
• Exceptionally strong negotiation skills and a proven record of successfully negotiating favorable agreements in indirect categories.
• Excellent analytical and critical thinking skills.
• Proficiency in supply chain management software, Spend Analytics, Excel, Tableau, Power BI and Microsoft Office Suite.
• Effective communication and people skills. Proven history of leading cross functional teams
• Ability to work effectively both independently and as part of a team.
• A commitment to upholding ethical and professional standards.
• Experience in ERP platforms: Dynamics365, SAP, AS400 is a plus.

Indirect Categories Managed (Candidate NEEDS to have experience with the following):

• Maintenance, Repair, and Operations (MRO)
• Utilities
• Temporary Labor
• Capital Expenditures
• Leasing Agreements

HVAC Technician

$80,000 – $120,000 + 10% Guaranteed Bonus

*Technical & Career Progression

* Manufacturing Training

* Overtime (Door to Door Pay)

* Health/Vision/Dental

* 401k

Our client is one of the premier global Critical Power manufacturers to source exceptional Field Engineers with a focus on Liquid cooling technology.

This is an exciting opportunity to gain factory training, career progression and a healthy work/life balance at one of the world's largest and well-known companies.

The ideal candidate will have a strong background in liquid cooling / HVAC systems, including installation, servicing, start-ups, and commissioning. This role is crucial in supporting expansion efforts and enhancing service offerings to an ever-growing customer base.

Key Responsibilities

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers' sites within their respective regional coverage areas.
• Render technical on-site and phone assistance to customers
• Perform general and preventive maintenance on Uninterruptable Power Supply systems
• Respond to emergency calls at customer's request
• Strive to provide all customers with a first time fix' for their equipment
• Provide accurate and timely communication to internal and external customers
• Keep current on Safety Field Change Notices and Service Tips
• Provide accurate and timely reporting of expense reports, Field Service Reports, etc.

Background Requirements

• Experience as a field HVAC Technician, Cooling Engineer or Liquid Cooling Engineer
• Worked within a critical environment (Ideally data centers)
• 3+ years' experience in this field and ability to troubleshoot down to component level on equipment such as CDU's, Hydraulics, Pumps, mechanical equipment
• Skilled Mechanical Engineer / Technician
• Previous military experience and training plus

Role: Cyber Security Architect – Linux, Ansible & Terraform

Location: Silver Spring, MD , DC, Techwood, ATL – Onsite

Job Responsibilities / Typical Day in the Role

• Implement design reviews to evaluate security controls

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively (SAAS, on premise or in Cloud)

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Have a team player mentality; strive to contribute to team cohesion however can work independently if the need arises

• Plan, design, engineer and implement security-related technologies

• Understanding technical security issues, their implications within WBD business units and able to effectively communicate them to management and other business leaders.

• Configure, troubleshoot, and maintain security infrastructure – including software and hardware in cloud environments, as well as on-premises.

• Conduct security audits and assessments to regularly determine the effectiveness of security platforms and identify areas of improvement.

• Host and operating systems hardening, auditing, monitoring and logging with appropriate security controls and best practices while meeting security best practices and business goals

• Research and explore emerging security technologies and determine their appropriate use within the company.

• Prepare, document, and create standard operating procedures and protocols.

• Crosstrain and mentor other team members as needed

Must Have Skills / Requirements

1) Implementing advanced cyber security technology in a complex environment

a. 5+ years of experience; Hands-on experience in security engineering, hands-on experience in building, designing, and maintaining enterprise security tools.

2) Scripting experience (using Python, Go, or other equivalent languages)

a. 5+ years of experience.

3) Hands-on Experience with automation technologies

a. 3+ Years of experience; Terraform, Ansible, CloudFormation, etc.

4) Linux Experience.

a. 5+ years of experience; Ability to construct and maintain complex network infrastructures.

Technology requirements:

• Engineer and administer security platforms including SIEM/SOAR systems, endpoint detection and response, vulnerability management, anomaly detection, and cloud analysis.

• Experience in managing the Brinqa vulnerability management platform and experience with Groovy programming language

• Must have 5+ years of scripting experience (using Python or other equivalent languages)

• Hands-on Experience in public cloud infrastructures like AWS (Amazon Web Services)

Nice to Have Skills / Preferred Requirements

1) Security and Cloud certifications are a plus. (CISSP, Splunk Admin, AWS Solution architect).

2) Media/entertainment or distributed global network experience.

Soft Skills

1) Hands-on technical experience with networking and computing system architectures, specifically, the security aspects thereof.

2) Thorough understanding of information security principles, techniques, principles, policy frameworks, and best practices

3) Hands-on technical experience with compliance and regulatory frameworks and how they affect architecture designs and review

Job Title – Lead Data Engineer

Please note this role is not able to offer visa transfer or sponsorship now or in the future

About the role

As a Lead Data Engineer, you will make an impact by designing, building, and operating scalable, cloud‐native data platforms supporting batch and streaming use cases, with strong focus on governance, performance, and reliability. You will be a valued member of the Data Engineering team and work collaboratively with cross‐functional engineering, cloud, and architecture stakeholders.

In this role, you will:

• Design, build, and operate scalable cloud‐native data platforms supporting batch and streaming workloads with strong governance, performance, and reliability.
• Develop and operate data systems on AWS, Azure, and GCP, designing cloud‐native, scalable, and cost‐efficient data solutions.
• Build modern data architectures including data lakes, data lakehouses, and data hubs, with strong understanding of ingestion patterns, data governance, data modeling, observability, and platform best practices.
• Develop data ingestion and collection pipelines using Kafka and AWS Glue; work with modern storage formats such as Apache Iceberg and Parquet.
• Design and develop real‐time streaming pipelines using Kafka, Flink, or similar streaming frameworks, with understanding of event‐driven architectures and low‐latency data processing.
• Perform data transformation and modeling using SQL‐based frameworks and orchestration tools such as dbt, AWS Glue, and Airflow, including Slowly Changing Dimensions (SCD) and schema evolution.
• Use Apache Spark extensively for large‐scale data transformations across batch and streaming workloads.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 4 days a week in a client or Cognizant office in Atlanta, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Hands‐on experience developing and operating data systems on AWS, Azure, and GCP.
• Proven ability to design cloud‐native, scalable, and cost‐efficient data solutions.
• Experience building data lakes, data lakehouses, and data hubs with strong understanding of ingestion patterns, governance, modeling, observability, and platform best practices.
• Expertise in data ingestion and collection using Kafka and AWS Glue, with experience in Apache Iceberg and Parquet.
• Strong experience designing and developing real‐time streaming pipelines using Kafka, Flink, or similar streaming frameworks.
• Deep expertise in data transformation and modeling using SQL‐based frameworks and orchestration tools including dbt, AWS Glue, and Airflow, with knowledge of SCD and schema evolution.
• Extensive experience using Apache Spark for large‐scale batch and streaming data transformations.

These will help you stand out

• Experience with event‐driven architectures and low‐latency data processing.
• Strong understanding of schema evolution, SCD modeling, and modern data modeling concepts.
• Experience with Apache Iceberg, Parquet, and modern ingestion/storage patterns.
• Strong knowledge of observability, governance, and platform best practices.
• Ability to partner effectively with cloud, architecture, and engineering teams.

Salary and Other Compensation:

Applications will be accepted until March 17, 2025.

The annual salary for this position is between $81,000 - $135,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‐term/Short‐term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

This role is primarily onsite.

The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering technical projects on time, within scope, and within budget. This role serves as the bridge between internal technical teams and client stakeholders to ensure clear communication, strong execution, and high customer satisfaction.

The TPM will manage multiple concurrent projects such as infrastructure upgrades, Microsoft 365 migrations, security initiatives, onboarding/offboarding, network changes, and other managed service deliverables.

In addition to project delivery, the TPM will support pre-sales efforts for new clients and help identify adjacent service opportunities during project execution. This includes participating in discovery calls, assisting with scoping and Statements of Work (SOWs), and partnering with sales and technical leadership to ensure smooth handoffs from sales to delivery. The TPM plays a key role in driving consistent project execution while supporting client growth through proactive planning and solution alignment.

Technical Project Manager Key Responsibilities

Project Planning & Delivery

• Lead end-to-end delivery of technical projects from kickoff through closeout
• Define project scope, timeline, milestones, risks, and dependencies
• Develop and maintain project plans, schedules, and status reporting
• Ensure tasks are assigned, tracked, and completed by technical resources
• Coordinate project execution across engineering, service desk, and vendors

Client Communication & Stakeholder Management: Serve as the primary point of contact for project communication

• Run client kickoff meetings, recurring project check-ins, and closeout meetings
• Provide clear updates on progress, risks, changes, and next steps
• Set expectations and proactively manage scope changes
• Maintain a professional, confident, and customer-first presence

Technical Coordination

• Translate business needs into technical requirements and workstreams
• Partner with engineers to validate design, approach, and implementation steps
• Coordinate change windows, downtime, and user communications
• Ensure documentation is captured for support handoff and operational readiness

Risk, Issue, and Change Management

• Identify and escalate risks early
• Track issues to resolution and ensure accountability across teams
• Manage project changes through clear documentation and approval
• Ensure lessons learned are captured and applied to future work

Operational Excellence

• Maintain accurate project notes, documentation, and artifacts
• Track project financials (time, materials, vendor costs) where applicable
• Support internal process improvement, templates, and repeatable playbooks
• Align delivery to company standards and client SLAs

Required Qualifications

• 3+ years of project management experience in IT, MSP, or technical services
• Strong working knowledge of Microsoft 365, networking, and endpoint management
• Proven ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to lead meetings, drive accountability, and manage client expectations

Technical Project Manager Preferred Qualifications

• MSP experience strongly preferred
• Experience with tools such as ConnectWise Manage, Autotask, Jira, , Asana, or Smartsheet
• Familiarity with Microsoft Intune, Entra ID, Defender, and modern security concepts
• Experience coordinating vendors (ISP, copier/printer, cabling, security systems, etc.)
• PMP, CAPM, ITIL, or similar certifications a plus

Core Competencies

• Execution and follow-through
• Client-first mindset
• Clear communication and professionalism
• Ability to simplify complex technical topics
• Strong prioritization and time management
• Calm under pressure; solution-oriented
• Team coordination and accountability

Success Measures (KPIs)

• Projects delivered on time and within scope
• Client satisfaction and clear communication
• Reduced escalations due to proactive planning
• Accurate documentation and smooth handoffs to Tech 1 and Escalation team
• Improved consistency and predictability in delivery