Information Technology Jobs in Geronimo Texas Remote
129 positions found
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.
This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Creates conditions for success removes obstacles, leads and champions change.
Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handles escalations and makes appropriate decisions based on the policy.
Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.
Hires, develops, and coaches claims employees for results delivery.
Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement
What you have:
Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2+ years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
4+ years Property Claims experience (preferably dwelling and content)
Experience handling water loss claims
Property Claims leadership experience
Experience leading a team of 6 or more
Experience leading within a call center environment
Demonstrated ability to perform critical review of property estimates
Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority
Demonstrated proficiency with the Xactimate estimating platform
Completed Bachelor’s or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)
Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes
Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent
US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $103,450 - $186,210.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.
This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
Identifies, confirms, and makes coverage decisions on soft tissue claims.
Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
Provides advice and sets expectations into next steps to members.
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
Supports workload surges and/or Catastrophe Operations as needed.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
What sets you apart:
2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
1 year auto physical damage or total loss experience.
Ongoing Professional Development with a focus on Insurance.
Bachelors’ Degree or higher.
US military experience through military service or a military spouse/domestic partner.
Compensation Range: The salary range for this position is: $57,970 - $103,870.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
***Multiple Openings***
As a dedicated Quality Property Reinspector, you will ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims community and Third-Party vendors. Drives USAA’s financial strength by measuring and reporting estimate accuracy for Property Claims and Third-Party vendors.
This is a field-based role that will require you to reside and work within one of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX. Candidates who are willing and able to work in the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX are encouraged to apply. Relocation assistance is not available for this position.
What you’ll do:
- Measures property estimates accuracy and efficiency through conducting thorough, timely re-inspections/audits of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors).
- Reports reinspection/audit findings on estimate accuracy and compliance by method of inspection (Staff, PDRP, Independents and Third-Party vendors) for corporate score cards.
- Assesses the health of property estimating through participation in ad-hoc and market audits, working closely with Claims stakeholders to identify areas for improvement.
- Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
- Creates awareness and drives understanding of Property adjusting and estimating procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
- Serves as a Property Adjusting SME on property estimating through post audit calibration meetings, ride-a-longs with other Property employees inspecting property, training materials, Property Director teleconferences and Property Champion teleconferences.
- Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
- Provides support for the presentation, discussion, and auditing of diagnostic estimates within key regional markets, contributing to the assessment of estimate quality. During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days during the catastrophe event or post event. Requires working time requirement of 7 consecutive days, 7:00AM 7:00PM, member time.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you’ll have:
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property field adjusting experience.
- Experience writing estimates in Xactimate and XactAnalysis.
- Knowledge and experience of property claims contracts.
- Knowledge of property construction and structural repair techniques.
- Working knowledge of Microsoft Office applications (Outlook, Word, Excel).
What sets you apart:
- Previous experience managing TPA estimating, QA, Audits.
- Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights.
- 4+ recent years writing Dwelling estimates in Xactimate and XactAnalysis.
- 4+ recent years of working property claims contract knowledge.
- Experience working with both internal and external partners/suppliers.
- Willingness to travel at least one week per month.
- Currently reside or work within any of the following regions: San Antonio, TX, Austin, TX, Dallas/Ft Worth, TX, or Houston, TX.
Physical Demand Requirements:
- Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
- Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
- Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
- Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
?The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation range: $77,120-$147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
Negotiates liability for comparative negligence (claimant or adverse carrier).
Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies intermediate knowledge of Auto Physical Damage to adjust claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of customer service experience.
Progressive experience handling low complexity auto non injury liability claims.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
Successful completion of a job-related assessment may be required.
What sets you apart:
- One or more years of auto liability claims experience managing claims from initial contact through resolution
- Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
- At least two years of customer service experience, demonstrating strong communication and problem-solving skills
- Proven experience with comparative negligence and shared liability determinations
- Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
- Proficiency with Guidewire or similar claims management systems
- Bachelor’s degree or industry designation (e.g., AIC, CPCU)
- Military experience through service or as a military spouse
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios. This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.
What you'll do:
- Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management.
- Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations.
- Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product.
- Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
- Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
- Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders.
- Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership.
- Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.
- Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends.
- Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries.
- Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
- Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas.
- Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management.
What sets you apart:
- Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions
- Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements.
- Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios
- Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy
- Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants
- Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis
- US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $143,320 - $265,950.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE.
Job Summary Builds relationships with Financial Advisors and internal partners.
Develops the skills necessary to successfully underwrite Life, Disability, and/or Long-term Care insurance policies in an inclusive and fast-paced environment ensuring all quality, service and production goals are met.
Primary Duties & Responsibilities Field & Client Experience.​Responsible for credible and effective relations and communication with field and customer to include responding to case appeals/inquiries and assists with placing business.Provides guidance and assistance to the Northwestern Mutual Financial Network and Financial Representatives regarding case underwriting and risk appraisal.Responsible for prescreen inquiries.
Underwriting Responsible for the analysis and appraisal of a broad range of insurance applications; approves, classifies, or declines applications for various ages and policy amounts with occasional guidance, as needed.​Uses advanced UW knowledge and expertise to provide the appropriate level of underwriting skill and mentoring to UWs​.Uses advanced skills to review applications and adheres to underwriting standards.​Solves complex problems and escalations.Advanced level of experience with NM product types and changesModels change agility while maintaining mortality and morbidity expectations.Demonstrates continuous learning through the early adoption of new ways of underwriting.Proficient with Reinsurance programs and able to determine where to best place a case.Underwrites applications, maintaining industry-leading mortality and morbidity giving the best possible offer that can be made.Provides active case and requirement management and provides customized service with guidance.Demonstrates advanced ability to communicate & negotiate with Field Partners to explain modified or declined decisions & assist in policy placement.Provides advanced financial, medical, and lay underwriting assessments and offers innovative solutions to keep Northwestern Mutual as the choice of our customers.Actively utilizes the most effective means to obtain the necessary information, including Internet searches, direct contact with the insured, and communication with third party advisors (Accountants, Attorneys, etc.)Collaborates with medical directors and technical staff.Responsible for adherence to procedures and regulatory processes​.Understands and meets all quality, service, and production goals​.Partners with Underwriting Support for case management.Cross-Functional leadership.Subject matter expert in product process w/collaboration w/functional partners and participates in projects and department initiatives.Collaborates and designs P3 curriculum with L&D/Tech Team​.
Qualifications A bachelor's degree preferred or demonstrated consistent success in prior Underwriting role as evidence by satisfactory case management and quality review.Minimum of 5 years of underwriting experience.Analytical skills with an established record to make independent decisions on complex cases and apply sound judgment in the application of rules.Excellent written and oral communication skills with the ability to handle confidential information, exercise tact, diplomacy, and resourcefulness.Proficient in computer skills and using various software packages.Ability to work accurately while maintaining speed and flexibility in a team and independent production environment.A high degree of organization and the ability to establish priorities and meet deadlines.Demonstrated strong leadership skills and a high degree of self-motivation and initiative to lead projects or committees.Displays agility to manage multiple tasks​ and adapt in a changing work environment.
#LI-Remote or LI-Hybrid Compensation Range: Pay Range
- Start: $76,650.00 Pay Range
- End: $142,350.00 Geographic Specific Pay Structure: Structure 110: $84,350.00 USD
- $156,650.00 USD Structure 115: $88,130.00 USD
- $163,670.00 USD We believe in fairness and transparency.
It’s why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.
We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Change Adaptability (NM)
- Advanced, Information Optimization (NM)
- Advanced, Customer Support (NM)
- Advanced, Underwriting Ecosystem (NM)
- Advanced, Customer Centricity (NM)
- Intermediate, Insurance Acumen (NM)
- Advanced, Technology Adaptation (NM)
- Advanced (Inactive), Information Gathering (NM)
- Advanced, Attention to Detail (NM)
- Advanced, Training, Educating & Awareness (NM)
- Intermediate, Adaptive Communication (NM)
- Advanced, Consulting (NM)
- Advanced, Data Application (NM)
- Advanced, Decision Making (NM)
- Advanced, Negotiation & Managing Objection (NM)
- Advanced, Mortality, Morbidity, & Risk Analysis (NM)
- Advanced, Learning Agility (NM)
- Advanced (Inactive), Underwriting Practices (NM)
- Advanced, Reasoning (NM)
- Advanced FIND YOUR FUTURE We’re excited about the potential people bring to Northwestern Mutual.
You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
Flexible work schedulesConcierge serviceComprehensive benefitsEmployee resource groupsPandoLogic.
Keywords: Underwriting Consultant, Location: Franklin, WI
- 53132
Remote working/work at home options are available for this role.
**This position is open to remote anywhere in the US, however, must be able to work Central Time Zone hours
** What You'll Do Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit.
May work on cases exceeding this limit with prior approval and second signatures.
Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentation.
With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type.
Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process.
Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Research and evaluate solutions to situations that arise and resolve concerns on an “as-needed†basis which oftentimes includes deviating from procedures.
Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate.
Maintain production and claims quality standards.
Embrace new technology and serve as an advocate by educating beneficiaries and field representatives.
Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively.
Work effectively with unstructured teams, situations, or environment.
Participate in team meetings, projects and committee work as appropriate, including development of process improvements.
Assist with special projects and initiatives, as needed to support the business.
What You Will Bring to the Role Bachelor’s degree or equivalent combination of education and work experience.
Previous experience with life insurance desirable.
Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously.
Exhibits empathy and strong client focus and customer service skills.
Able to analyze complex information and asks thoughtful questions to understand the situation.
Demonstrated ability to work with a high degree of accuracy in handling detailed technical work.
High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals.
Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others’ views.
Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines.
Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries.
Skills You Have Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.
Attention to Detail: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations.
Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
Change Adaptability: Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation.
Claims Acumen: Applies the knowledge of claims philosophy, contracts, and policies and procedures for filing claims, assessing claims for accuracy and completeness, verifying eligibility, and adjudicating claims based on established criteria to handle complex, contestable, sensitive, and large benefit amount claims.
Evaluates medical, financial, and occupational information and reviews to determine if insured meets contractual provisions while taking the state regulations or other relevant contractual information into consideration to make informed decisions.
Analyzes insurance claims to determine the validity/risk of the claim, and the extent of coverage.
Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.
Decision Making: Makes timely, data-driven decisions by understanding the probability of success, identifying risks, gathering business requirements, and developing value statements.
Insurance Acumen: Applies knowledge of insurance concepts, policies, regulations, and industry practices to solution challenges.
Understands insurance principles, such as underwriting, claims philosophy, and risk.
#LI
- Remote This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted
- FINRA Compensation Range: Pay Range
- Start: $49,560.00 Pay Range
- End: $92,040.00 Geographic Specific Pay Structure: Structure 110: $54,530.00 USD
- $101,270.00 USD Structure 115: $56,980.00 USD
- $105,820.00 USD We believe in fairness and transparency.
It’s why we share the salary range for most of our roles.
However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.
The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce.
We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills Information Gathering (NM)
- Intermediate, Problem Management (NM)
- Intermediate, Prioritization (NM)
- Intermediate, Statutes & Regulation (NM)
- Beginner, Insurance Contract Management (NM)
- Intermediate, Empathetic Communication (NM)
- Intermediate, Insurance Acumen (NM)
- Beginner, Annuity Acumen (NM)
- Beginner, Customer Centricity (NM)
- Intermediate, Analytical Thinking (NM)
- Intermediate, Learning Agility (NM)
- Intermediate (Inactive), Adaptive Communication (NM)
- Intermediate, Decision Making (NM)
- Intermediate, Attention to Detail (NM)
- Intermediate, Claims Acumen (NM)
- Intermediate, Change Adaptability (NM)
- Intermediate, Data Application (NM)
- Intermediate FIND YOUR FUTURE We’re excited about the potential people bring to Northwestern Mutual.
You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
Flexible work schedulesConcierge serviceComprehensive benefitsEmployee resource groupsPandoLogic.
Keywords: Insurance Examiner, Location: Franklin, WI
- 53132
Remote working/work at home options are available for this role.
- Fully Remote 3 Months Contract Equipment will be provided to candidates
- local candidates only.
Work hours: 8 – 4:30 PM PST Responsibilities: Assist in the administration of HR systems and programs.
Recommend strategies for implementing new systems.
Provide input into development and modification of HR department workflows and systems.
Support end users throughout the enterprise for HR systems including HRIS, LMS, ATS, Time & Attendance, and Document Management.
Maintain daily operations and monitor all HR systems to ensure processes are functioning properly and timely.
Collaborate with HR Systems team, IT, and Campus HRIT to support and leverage HR system solutions.
Design and deliver reporting solutions, including system interfaces, ad hoc reporting, scheduled reports, and dashboards.
Work closely with end users and SMEs to ensure data integrity and optimization within the LMS.
Manage projects, system integrations, and upgrades.
Assist with running reports, creating/maintaining spreadsheets to measure department metrics, and creating PowerPoint presentations for training.
Requirements: Bachelor’s Degree in Human Resources Management, Business Administration, or related field.
5 years experience in Human Resources, HRIS, or an equivalent field can substitute for the Bachelor’s degree.
Required Skills: Proficient in MS Office, Outlook, HRMS, and LMS Systems.
Highly proficient verbal and written communication skills.
Capable of communicating with all levels.
Critical thinking, analytical, and creative skills.
Preferred Skills: Experience with Workday, Health Stream, Cornerstone, Kronos, or Document Management Systems.
Experience in a hospital setting.
HR Certification preferred.
Remote working/work at home options are available for this role.
Job Summary
Under limited supervision, uses specialized knowledge and skills obtained through education and experience to prepare financials and financial analysis reports to analyze the financial costs of risk and uncertainty .Evaluation, originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to specific assignments. Uses mathematics, statistics, and financial theory to assess the risk. Regular contact with senior management and other internal customers is required to identify, research, and provide recommendations to minimize the cost of risk.
Essential Duties and Responsibilities
• Perform valuation services for pension and post-retirement medical plans
• Prepare plan design alternatives for pension and post-retirement medical plans
• Prepare and present key findings to clients
• Perform project tasks independently
• Participate in the development of deliverable content that meets the needs of the client
• Anticipate client needs and formulate solutions to client issues
• Prepare deliverables with accuracy and quality
• Provide coaching and mentoring to junior staff
• Manage own personal and professional development; seek opportunities for professional growth and expansion of consulting skills and experiences
Knowledge of
• Advanced statistics and modeling software
• identifying and validating pension plan data
• Experience performing benefit calculations
Skill in
• Identifying patterns and trends in complex sets of data to determine the factors that have an effect on certain types of events.
• Ability to use and develop spreadsheets, databases, and statistical analysis tools
Ability to
• Explain complex technical matters to those without an actuarial background.
• Communicate clearly through the reports and memos that describe their work and recommendations.
• Proficient use and development of spreadsheets, databases, and statistical analysis tools.
Education/Previous Experience
• Minimum 5 years of experience in relevant field, single employer and multiemployer pension plan actuary experience preferred
• Bachelor’s degree in Mathematics, Economics, Statistics or other business related field
Licenses/Certifications
• FSA, ASA, and/or EA actuarial designation
• Member of the American Academy of Actuaries preferred
Remote working/work at home options are available for this role.
Lead Cloud Infrastructure Architect (Hybrid Cloud / Data Centre)
Culver City, CA (Hybrid)
$140,000 – $170,000 + Benefits
Industry: Media / Enterprise Technology
Full-time W2 | 10+ years Cloud & Infrastructure Architecture Experience
This is a high-impact infrastructure leadership role sitting at the heart of a major enterprise transformation.
You’ll take ownership of a large-scale hybrid estate spanning cloud and on-prem environments driving strategy, modernisation, and operational excellence across mission-critical systems.
This is not a support role.
This is ownership, influence, and decision-making at scale.
What You’ll Be Doing
- Define and execute cloud & infrastructure strategy across AWS / Azure / GCP
- Own hybrid architecture (cloud + data centre) at enterprise scale
- Lead large-scale migrations, modernisation & automation initiatives
- Act as the technical authority (SME) across infrastructure
- Drive high availability, resilience & disaster recovery strategy
- Oversee data centre operations, performance & optimisation
- Influence senior stakeholders and business-critical decisions
What We’re Looking For
- 10+ years in cloud / infrastructure architecture or leadership roles
- Deep expertise across:
- Cloud (AWS, Azure or GCP)
- Data centre technologies (compute, storage, networking, virtualization)
- Proven experience in hybrid cloud environments
- Strong background in cloud migration & infrastructure transformation
- Experience leading teams or acting as a technical authority
- Solid understanding of:
- Security & compliance
- High availability / disaster recovery
- Enterprise-scale infrastructure
Nice to Have
- Infrastructure as Code (Terraform, CloudFormation, Ansible)
- Scripting (Python, PowerShell, Bash)
- DevOps / automation exposure
- Experience with large-scale transformation programmes
Why This Role
- Own and shape enterprise-wide infrastructure strategy
- Work across cloud, data centre, and hybrid environments
- High visibility with senior stakeholders
- Drive real transformation, not just BAU
- Be the go-to expert in a complex, large-scale environment
If you’re currently operating as a Cloud / Infrastructure Architect or Lead, and want a role where you can actually influence strategy and drive change at scale, this is it.
Remote working/work at home options are available for this role.