Jobs in Framingham Middlesex County Ma Online

Locations: Atlanta | Boston

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

We are seeking a strong candidate with experience in Change Management and Communications to support product portfolios focused on delivering our digital workforce experience to employees. This role will contribute to the development and execution of change strategies to promote employee adoption and satisfaction of our digital products, drawing on behavioural science principles where appropriate to shape employee decision-making and adoption behaviours. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.

You are good at 

• Executing enterprise-level change strategies  
• Supporting the integration of behavioral science into change management strategies– applying principles such as nudging, habit formation, and choice architecture  
• Adopting the end users’ perspective and bringing that lens to product teams and how we deliver change 
• Engaging with end users to understand pain points and use cases 
• Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture 
• Defining, measuring, assessing and improving KPIs associated with employee journey campaigns 
• Translating change and communication strategies into clear, engaging content for employees 
• Key change management behaviours including: 
• Stakeholder assessments and engagement plans to address and mitigate risks. 
• Change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.   
• Developing and delivering tactical and strategic communication plans  
• Developing training & enablement approaches 
• Acting as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps 
• Engaging with product portfolios and squads to understand product roadmaps. 
• Managing multiple stakeholders with competing priorities 

What You'll Bring

• 5-7 years of experience in consulting and/or project management-based change management a significant plus 
• Strong influencing, networking and relationship building skills with sr stakeholders 
• Change or product marketing management certification  
• Exposure to behavioural science or related disciplines, with interest in developing expertise further 
• Complex problem structuring and solving experience 
• Experience operating in an Agile operating model preferred 
• Excellent written and verbal communication skills 
• Accuracy and strong attention to detail 
• University degree with demonstrated high academic achievement preferred 

Who You'll Work With

• Product Portfolio Leads 
• Product Owners 
• Product GTM, Change and Enablement CoE members 
• BCG consulting teams  
• BCG functional leadership 

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $101,000.00 -$123,000.00.

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:
• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

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Additional information

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• Interprets, reviews and evaluates medication orders for optimal dose, dosage form, frequency, concentration, duration, drug-drug interactions, drug-disease state interaction, drug allergy interaction, and potential cross allergenicity, taking into account the patient's special or age related needs, to ensure optimal drug therapy, high quality patient care and timely dispensing of accurate and appropriate medications.
• Dispenses medications by reviewing patient specific bulk medications and pyxis fills and refills for accuracy of the right medication, dose, dose form, strength, size, quantity to ensure accurate, timely and safe pharmaceutical care.
• Participates in process improvement teams within the department and organization to build strong relationships with staff members, demonstrates GFH core values and enhances financial viability.

• Bachelor of Science Degree in Pharmacy or Doctorate of Pharmacy from a pharmacy program accredited by the Accreditation Council for Pharmacy Education (ACPE)
• Hospital Pharmacy experience preferred.

• Current, active license to practice pharmacy New York State; or eligible to reciprocate licensure from another state
• Pharmacy Registration in New York State

• The pharmacist needed to following:
• Communication and language skills to read analyze and interpret medication orders and information, the ability to respond appropriately to emergent situation, staff, physicians, and patient inquiries or complaints and the ability to effectively communicate important information to
• management peers and other health professionals.
• Ability to perform complex Pharmaceutical calculations and an understanding of statistical concepts such as frequency, distribution, standard deviation and variances.
• The pharmacist needs the ability to solve clinical problems related to pharmaceutical care and drug therapy.
• Knowledge of current pharmacy principles and practices
• Knowledge of computer order entry
• Knowledge of federal and state laws governing pharmacy practices
• Knowledge of regulatory requirements and standards
• Ability to work independently within established policies and procedures
• Ability to accomplish established program goals and objectives
• Ability to exercise judgment, tact, and diplomacy

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

1. Handle high amounts of incoming calls
2. Produce sales leads
3. Identify and evaluate customers' needs to deliver satisfaction
4. Build sustainable relationships of trust through open and interactive discussion
5. Provide accurate, valid and comprehensive information by using the right methods/tools
6. Reach personal/customer service team sales targets and call handling quotas
7. Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Go the extra mile to engage customers

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree

Are you passionate about delivering exceptional service and making a meaningful impact every day? MEM Insurance is looking for a Customer Care Advocate I to join our customer-focused, mission-driven team. In this role, you will be the voice of empathy, clarity, and support for our policyholders and producershelping them navigate their workers compensation needs with confidence and care.

As a Customer Care Advocate I, you will use your service mindset, growing insurance knowledge, and commitment to excellence to create positive experiences in every interaction. You'll play a key role in ensuring policy administration is accurate, compliant, and efficient while contributing to a collaborative culture centered on problem-solving, teamwork, and continuous improvement.

At MEM, we believe in caring for our customersand equally for our employees. We create an environment where people feel supported, trusted, and encouraged to grow. Our hybrid-friendly, remote-first approach gives you the flexibility to do your best work while contributing meaningfully to our mission.

• Deliver outstanding customer experiences by responding promptly, accurately, and professionally across all communication channelsstriving for single-contact resolution whenever possible.
• Leverage tools, systems, and resources effectively to provide caring, well-informed service to customers, producers, and internal partners.
• Perform compliant policy administration, including processing policy changes, updating contact information, and setting up payment plans in accordance with state statutes and regulatory requirements.
• Build collaborative relationships across teamsfollowing through on commitments, sharing knowledge, and contributing to a consistent, high-quality service experience.
• Maintain timely workflow management, ensuring Level I tasks are processed within established service level expectations and keeping teammates and leaders informed of progress.
• Exercise judgment and escalate when needed, involving leadership appropriately to help resolve complex or sensitive inquiries.
• Promote and practice responsible use of company resources, aligning actions with company policies and efficiency goals.
• Share insights for continuous improvement, identifying opportunities that improve processes, service experiences, and value for customers and partners.
• Engage in ongoing learning, including training on workers compensation insurance, company systems, and industry best practices.
• Work effectively in a remote-first, hybrid environment, meeting availability expectations and demonstrating reliable, professional communication.
• Perform other duties as assigned.

• Education: Bachelor's degree preferred (or a combination of education and relevant experience).

• Certifications: Registered Workers Compensation Specialist (RWCS) designation required within 12 months (provided by MEM).

• Licenses: Valid driver's license required.

• Experience: 13 years in a customer service role; insurance experience preferred.

At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other's growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

• Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia.

• Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability.

• Wellness and Recognition Program: Employer-paid incentives for employees and spouses.

• Flexible Spending Account and Dependent Care options

• Health Savings Account: Generous employer contribution.

• Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.

• Employee Assistance Programs

• 401k Retirement Plan: Employer match and profit sharing.

• Adoption Assistance and Tuition Assistance

Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, customer service rep, or even a driver!

• Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule that fits your life.
• No Experience? No Problem! Comprehensive training is provided to set you up for success.
• Variety of Opportunities: Choose from a range of career fields and find the perfect fit for your talents.

• Participate in research studies that contribute to meaningful outcomes.
• Enjoy the freedom of remote work while building your career.

This role is your chance to turn your skills into income while working in an environment that's convenient and accommodating. Don't wait take the first step toward a rewarding work-from-home career today!

Apply now and start building the flexible, fulfilling future you deserve.

• Computer with internet access
• Quiet work space away from distractions
• Must be able and comfortable to working in an environment without immediate supervision
• Ability to read, understand, and follow oral and written instructions.
• Data entry or administrative assistant experience is not needed but can be a bonus
• We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn

To get started, these are the essential elements you'll need!

• LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone.
• Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute.

• Work when you want
• Earn cash working part time or full time.
• Learn new skills that you can take anywhere.
• No degree required
• Supplement your existing job. No need to quit your current job, unless you really hate it.
• Excellent job for Stay at home moms, retired folks, disabled people and anyone looking to learn how to make income online.

Are you organized, detail oriented, and ready to play a key role in the success of a dynamic property management company? Join Associa as an Administrative Assistant and contribute to the efficient operations of our growing portfolio. We are seeking a dedicated individual to provide essential administrative support to our property management team.

This is a full-time position that would be working regular business hours, reporting to the local branch office in St. Petersburg, FL (not remote).

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Our Administrative Assistants are the heart of our property management operations, making a significant impact through:

• Provide crucial administrative support to the property management team, ensuring smooth day-to-day operations.
• Act as a central point of contact for internal and external communications, handling inquiries and coordinating information flow.
• Maintain accurate records, prepare reports, and assist with documentation to support effective property management.
• Manage calendars, schedule appointments, and coordinate meetings to optimize the team's productivity.
• Build positive relationships with clients, tenants, and vendors, demonstrating a commitment to excellent customer service.