Jobs in Fletcher, NC

Ready for a role that supports your unique calling in patient care and fits your life? At Mission Hospital, you'll find clear pathways to advance backed by our unmatched nationwide transfer policy that lets you grow your career when the time is right for you. With mentorship opportunities, clinical education courses, professional certification support, and educational assistance, you will have all the resources you need to build the career of a lifetime.

You contribute to our success let us contribute to yours! Whether you choose to focus on bedside care, a leadership or C-suite role, shape business and operational outcomes, or work to deliver clinical excellence behind the scenes in data science, case management or transfer centers. Unlock your potential at Mission Hospital!

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• (RN) Registered Nurse
• Bachelors Degree

• Required Experience: 5 years Cardiovascular Intensive Care or Cardiology related experience

• Preferred Experience: Background in cardio-vascular surgery, and critical care nursing care

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Mission Hospital , a member of Mission Health, an operating division of HCA Healthcare, located in Asheville, North Carolina, serves as the regional tertiary and quaternary care center in Western North Carolina and the adjoining region. Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children's hospital in Western North Carolina. Mission Hospital is also a Magnet designated hospital for nursing excellence.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Join a family that cares about every stage in your career! We are interviewing candidates for our RN Program Coordinator ECMO opening. Apply today and a member of our Talent Acquisition team will reach out.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PilotCBP Air Interdiction Agent

NEW RECRUITMENT AND RETENTION INCENTIVES!

Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.

If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demandAPPLY TODAY!

DONT FORGET TO CHECK OUT THE INCENTIVES SEE SALARY SECTION BELOW!

Duty Locations

Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:

Southeast Region:Homestead, FL and CAMB:Aguadilla, PR

Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX

NASOC UAS locations:Sierra Vista, AZ; San Angelo, TX

Duties and Responsibilities

As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:

• Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
• Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
• Collecting, refining, and analyzing strategic and tactical intelligence.
• Supporting search and rescue and humanitarian efforts.

Salary and Benefits

Begin your career as an Air Interdiction Agent (AIA) and make up to $85,270 to - $110,846 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below).

Recruitment Incentive:New hires may be eligible to receive a one-time Recruitment Incentive payout of $10,000 after completing Federal Law Enforcement Training Academy (FLETC) (1 year service agreement will need to be completed) (Recruitment Incentive is only available to new Federal employees as described in 5 CFR 575.102. Eligibility will be determined by Human Resources.)

Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.

This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).

• GS-11, 1st year annual pay - $106,588
• GS-12, 2nd year annual pay - $127,754
• GS-13, 3rd year annual pay - $151,918

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).

• GS-11, 1st year annual pay - $115,115
• GS-12, 2nd year annual pay - $137,974
• GS-13, 3rd year annual pay - $164,071

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).

• GS-11, 1st year annual pay - $127,906
• GS-12, 2nd year annual pay - $153,305
• GS-13, 3rd year annual pay - $182,302

Retention Incentive: Retention Incentive is contingent on eligibility. Eligibility will be determined by Human Resources.

• RI: Retention Incentive (25% for UAS Sites, Sierra Vista, AZ, Grand Forks, ND, San Angelo, TX)

• RI: Retention Incentive (25% for Key West, FL)

RI: Retention Incentive (25% for Caribbean Air and Marine Branch (CAMB) and subordinate locations)

Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Qualifications

Experience:You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:

• Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
• Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
• Developing strategies and coordinating aircraft and ground assets.
• Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
• Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.

Hiring Minimums:

Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:

• Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
• Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
• Helicopter Rated: Rotorcraft Helicopter with instrument rating.
• Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).

Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.

250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.

FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.

Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 4, 2026)

UAS Flight Hours:Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the ""Total flight time"" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the ""day before an individual's 37th birthday"" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.

NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.

Age Waiver: Creditable law enforcement officer service -Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decisionIsabellav.Dept of State,the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.

Training:This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Travel Required: You may be expected to travel for this position based on operational needs.

How to Apply

There Are Three Ways to Apply to Become an Air Interdiction Agent:

• Fill out theAir Interdiction Agent applicant checklistand email it to a recruiter at along with a copy of your resume; OR

• Apply onUSAJOBS;OR

• Apply onAirline Apps.

Stay Updated Opt into CBPs talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. Youll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

• Government & Military

Title: Head of Brokerage Operations

Location: On-site or Hybrid (Asheville, NC)

Reports to: CEO

Type: Full-Time, Salaried

Compensation: $105,000 - $130,000 base + performance bonus

This is an immediate hire. We are actively interviewing and will move quickly for the right candidate.

About Serve Freight

Serve Freight is a growing freight brokerage specializing in high-stakes, time-sensitive, and complex shipments. We are building a multi-division logistics platform, with a freight brokerage that runs like a machine. We need someone who can help operate the machine, own its performance, and ensure every team member knows exactly how to run their part of it.

The Role

As the Head of Brokerage Operations, you will play a central role in scaling Serve Freight's operational infrastructure and execution quality. You will work directly alongside the CEO and leadership team to build, document, and run the systems that power every function in the company.

Your primary job is building the internal engine that makes everything work seamlessly: SOPs, process flow maps, training programs, operational playbooks, KPI ownership, and accountability systems across sales, carrier sales, and operations support teams.

This role is for an operator who doesn’t just build the engine but can squeeze every ounce of horsepower out of it for consistent results. You are comfortable recording a Loom walkthrough for track and trace, designing a process flow map in Miro, pulling a report on speed-to-quote, and coaching a team member on performance standards all in the same afternoon.

Role and Responsibilities

• Own and continuously improve the end-to-end operational workflow, from quoting through delivery, identifying bottlenecks, eliminating inefficiencies, and driving measurable outcomes across the brokerage.
• Design, document, and implement SOPs, process flow maps, and operational playbooks that create consistency, reduce errors, and enable the team to scale without sacrificing quality.
• Build and maintain training and development materials for all sales and operations staff, ensuring every team member has clear guidance, knows the standard, and can execute independently.
• Interface with and provide hands-on operational leadership to the sales, carrier sales and operations support team, setting expectations, running quality control, and driving continuous improvement.
• Own internal KPIs and outcomes, proactively surfacing issues and executing fixes before they become customer and/or carrier facing problems.
• Leverage and optimize tools and systems, to include but not limited to Turvo, Hubspot, Miro, Notion, Loom and Highway, to improve process efficiency, data accuracy, and team workflows.
• Collaborate directly with the CEO and leadership team on strategic planning and the operational foundation for Serve Freight's next phase of growth.
• Support the buildout of a scalable freight brokerage, including contributing to hiring decisions, onboarding frameworks, and performance standards as the company grows.

What You Will Do

First 30 Days

• Shadow every role (AM, AE, carrier sales, track/trace, admin). Document strengths, gaps, and bottlenecks for each function.
• Identify the top 10 processes needing SOPs first, ranked by both revenue impact and employee experience impact.
• Monitor baseline operational KPIs such as time-to-quote, quote-to-book, on-time-delivery and gross margin.
• Begin building relationships with the sales, carrier sales and operations support teams. Understand current workflows, communication rhythms, and quality gaps.
• Be active in the weekly operating cadence, contributing operational insights and surfacing improvement opportunities.
• Begin building interview rubrics, scoring criteria, and onboarding frameworks for upcoming hires.
• Pull initial snapshots of operational performance: volume by account, margin by lane, team productivity, and carrier performance to support leadership decision-making.

Days 31-90

• Build and publish the first ~10 SOPs with Loom walkthroughs. Begin building the training library for all sales, carrier sales, and operations support staff.
• Complete an end-to-end company-wide process flow map focusing on speed to cash. Identify every handoff, bottleneck, and failure point.
• Run the first monthly performance reviews using real data and the KPI framework.
• Design and document a structured onboarding program for all future operations and carrier sales hires.
• Define minimum activity requirements, performance tiers, and escalation protocols for the operations team and carrier sales.
• Build a live performance dashboard so the team and leadership have real-time visibility into operational KPIs.
• Deliver a clean operations report for leadership: volume trends, margin by customer, team productivity metrics, and bottleneck status. Reporting and operational analysis owned by you.
• Audit the current Turvo TMS setup: identify configuration gaps, unused features, and integration opportunities that support the SOP and automation rollout.
• Transition into direct operational leadership of the overseas team, with clear expectations, regular check-ins, and quality control cadence in place.

Days 91-180

• All core SOPs complete (~20+). Loom library and training materials built. Process flow maps finalized and published.
• Deploy 2-3 automations that eliminate manual work and reduce error rates.
• Launch incentive programs tied to operational KPIs.
• CEO removed from weekly operational meetings. Cadence runs independently under your leadership.
• Operations reporting runs on a recurring cadence. Leadership has a standing data package for strategic planning.
• Begin scoping operational playbooks for future division expansions.
• Training and development materials are complete, maintained, and actively used by all operations and carrier sales staff.
• Operations support teams operating under your direct leadership with documented workflows, performance standards, and escalation protocols.

What You Bring

Required

• 3-7 years in the freight brokerage or logistics industry. You have seen inside a brokerage and understand the full workflow from quote to delivery.
• Strong process documentation skills. You have built SOPs, training programs, process flow maps, or operational playbooks before, not just followed them.
• Comfortable pulling data and building reports. You do not need to be a strategist, but you need to be fluent in operational, carrier, and revenue metrics and able to surface what matters.
• Experience with TMS platforms (Turvo preferred) and CRM tools (HubSpot preferred).
• Proficiency with DAT, Highway, and standard freight coverage and compliance tools.
• Proficiency with Notion, Loom, Miro, Google Workspace, and basic spreadsheet modeling.
• Self-directed. You create your own task list, identify what needs fixing, and go fix it without waiting for direction.
• Comfortable with accountability. You will coach, confront, and hold people across the organization to the standards you help build.
• Experience building or leading training and onboarding programs.

Preferred

• Experience building operational dashboards or recurring performance reports.
• Background in process automation (Zapier, Make, or TMS-native tools).
• Experience in a high-growth or founder-led environment, wearing multiple hats.
• Exposure to project logistics, over-dimensional/overweight freight, or specialized/high-stakes shipments.
• Familiarity with carrier vetting and sourcing workflows, and compliance documentation (insurance, authority, safety scores).
• Experience managing or providing operational leadership to remote teams.

The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking.

Responsibilities

• Maintain, implement, and troubleshoot networks
• Design and support our network systems and infrastructure
• Configure and operate routers and switches
• Monitor network performance and make recommendations based on performance analysis

Qualifications

• Bachelor's Degree in Computer Science or related area
• 2 - 4 years' of experience with network administration in a Linux or Windows environment
• Knowledge of IP networking fundamentals

This is an amazing opportunity to live and work in the beautiful Blue Ridge Mountains! If you have previous experience directing/leading staff in a non-profit organization, general big-picture financial knowledge, and understanding of GL, this could be your opportunity to help a thriving congregation continue its exciting growth trajectory. You will work in an engaging and extremely inclusive community with very supportive clergy and lay leadership.

Ideal Candidate

The ideal candidate must have the ability to take ownership and be a self-directed self-starter, be a strategic thinker, and have the ability to work independently while also collaborating as part of a team. With responsibility for all program areas, the Director will execute all areas of need for the organization including management in the following areas:

• Fiscal
• Operational
• Program Development
• Community Relations
• Board Relations

Experience with Quick Books and Shul Cloud desirable. Must have the ability to work a flexible schedule including some evenings and weekends. Supervision for a staff of three.

Application Process

For a full job description and more information about this incredible opportunity please reach out via email with your resume ASAP!

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

• 
  
• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

• 
  
• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business
  
• Training locations may vary based on trainer availability.
  

Looking for RN jobs that fit your life? If you're tired of having no control over your schedule or just want to earn more money, PRN shifts could be what you're looking for! ShiftKey enables independent Registered Nurses like you to bid on per diem RN shifts posted by a vast network of Healthcare Facilities—all based on criteria you select. Choose the facilities you want, on days you want, and bid the rate you want.

• Better work/life balance - Don't want to work nights? Need Mondays off? Only want to work once in a while? No problem. Use ShiftKey to work as little or as much as you like.
• Extra income - Use ShiftKey to pick up shifts whenever you need a little extra money, even if you have another job. Get paid the next day with a PayCard or go with weekly direct deposit.
• Pick the right environment for you - PRN shifts are a great way to experience a variety of facilities.

ShiftKey partners with Stride Health to allow healthcare professionals who use the ShiftKey App to access Stride's portable benefits platform for affordable healthcare options such as:

• Health
• Dental
• Vision
• Life Insurance

Role Requirements:

• A high school diploma or GED.
• A valid registered nurse license in the state of North Carolina.

About the Role:

You know better than anyone that RNs are essential members of a facility's medical team. Your role is to keep patients in the know and on the road to recovery. Here are a few things you might do:

• Perform and interpret diagnostic tests.
• Prepare patients for treatments.
• Administer medications.
• Maintain and document medical records.
• Counsel patients and their families on how to manage medical issues.

Here's what ShiftKey users have to say about us:

"This was one of the best choices I've made as a nurse. I love the freedom I have now!!" - LVN, Dallas, TX

"Amazing! You make your own schedule. You get daily pay or weekly. And they always respond when you need them." - CNA, Springfield, TN

"I've been using ShiftKey for years. It's a very good way to work. The people and facilities are respectful and helpful." - CNA, Kansas City, MO

Client

Our client is a mission-driven senior living organization dedicated to creating vibrant communities where residents and team members thrive. With multiple communities across North Carolina, they are committed to compassionate care, operational excellence, and fostering meaningful workplace connections.

Summary

The Human Resources Business Partner (HRBP) serves as the onsite HR leader for a senior living community in Arden, NC. This role acts as the primary link between corporate HR and local leadership, ensuring HR strategies and daily practices align with operational goals and resident care priorities. The HRBP is a hands-on partner supporting employee relations, compliance, performance management, engagement, and workforce initiatives. Working closely with the Executive Director, this individual plays a key role in shaping culture, strengthening retention, and guiding leaders through people-related matters. This is a fully onsite, exempt position reporting to community leadership with partnership from corporate HR.

Location

Fully onsite in Arden, NC

Responsibilities

Community-Based HR Leadership

• Serve as the primary HR resource onsite, promoting a positive, inclusive, and accountable workplace culture.
• Partner with community leadership to align people strategies with operational and resident care objectives.
• Support organizational changes by communicating updates and coaching leaders through transitions.
• Participate in leadership meetings and contribute to broader site initiatives, including occasional Manager-on-Duty coverage.

Employee Relations & Compliance

• Advise managers and team members on workplace concerns, policy interpretation, and best practices.
• Conduct investigations and support corrective action processes in collaboration with corporate HR.
• Ensure adherence to federal and state employment regulations and maintain readiness for audits or surveys.
• Manage sensitive matters with professionalism, discretion, and sound judgment.

Onboarding, Engagement & Retention

• Lead new hire onboarding and orientation to ensure a smooth and engaging start.
• Partner with recruiting and hiring managers to facilitate an efficient, positive candidate experience.
• Support engagement initiatives and monitor retention trends, recommending improvements as needed.

Performance & Development

• Coach leaders on goal setting, feedback conversations, and performance management practices.
• Support succession planning, workforce planning, and development initiatives.
• Assist in analyzing employee feedback and identifying opportunities for organizational improvement.

HR Operations & Reporting

• Maintain accurate employee records and ensure HR systems and documentation are current.
• Track and report on key metrics including turnover, staffing levels, and compliance requirements.
• Oversee workers’ compensation processes and safety initiatives in partnership with corporate HR.

Skills

• Strong understanding of employment laws, HR best practices, and workplace compliance standards.
• Confident communicator with the ability to build trust across all levels of an organization.
• Ability to work independently while collaborating within a matrixed reporting structure.
• Proficiency with HR systems and Microsoft Office tools.
• High level of integrity, attention to detail, and sound judgment when handling confidential matters.

Requirements

• Bachelor’s degree in Human Resources, Business, or related field, or equivalent professional experience.
• 3–5 years of progressive experience in Human Resources.
• Experience in senior living, healthcare, or long-term care settings strongly preferred.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.

Role Summary:

Serves as the primary point of contact for Sleep appointment scheduling for new and existing patients. Coordinators may schedule for practices, hospital, and ancillary services across the health system. Coordinators may relay patient concerns, medication refill requests, create and send messages to clinical staff, provider or office staff per protocol via Power Chart Ambulatory accurately and timely to the practice. Coordinators may also assist patients by giving basic information about the practice or by following up on a referral. Coordinators consistently deliver high quality customer service to the patients, community, businesses, and practices we serve. Coordinators must be able to listen to complex situations to prioritize the needs of the patient and research the request to the fullest to ensure accuracy and best patient care. Coordinators are to remain calm in stressful situations. Coordinators must be thorough when entering patient demographics, verifying insurance information, reviewing HIPAA information, previous appointment history, scheduling an appointment, or when sending a message in Power Chart Ambulatory. Coordinates with internal teams regarding insurance authorizations. Processes medical record requests and maintains accurate documentation.

Essential Accountabilities:

1. Must support practice and/or hospital by coordinating appointment scheduling and relaying messages by utilizing the department software.

Performance Criteria:

• 1. Meets department requirements by demonstrating proficiency in using Cerner Scheduling, Excel, Power Chart, Power Chart Ambulatory, RevCycle and other systems as necessary to guarantee best patient care.
• 2. Ensures accuracy by following established guidelines for scheduling appointments.
• 3. Ensures appropriate, detailed and accurate information is entered in the patient chart when sending message through Power Chart Ambulatory.
• 4. Collaborates with clinical team leaders to explore scheduling options to ensure the patient’s and physician’s needs are met and the correct time slots and staff are reserved.
• 5. Manages cancels, reschedules and associated communication with patients, staff and providers.
• 6. Works to fill open slots and same day slots in accordance with guidelines.
• 7. Ensures compliance with regulatory agency standards.
• 8. Coordinates and schedules multidisciplinary patient appointments for patients having consults, sleep studies, follow ups, daytime studies and/or home sleep testing.
• 9. Uses ICD-10 and CPT codes to ensure medical necessity of procedure

2. Supports department customer service model by meeting established levels of service with effective communication.

Performance Criteria:

1. Exhibits behavior that meets or exceeds customer service expectations.

2. Ensures customer satisfaction by answering incoming calls.

3. Patient feedback survey responses are within department guidelines.

4. Greets patients in a professional manner, both in person and over the phone - Always displaying appropriate courtesy and etiquette

5. Uses appropriate tone when communicating and identifies themselves over the phone.

6. Handles difficult patients and de-escalates and/or escalates to leadership as appropriate.

7. Demonstrates effective and active listening skills to determine need of patient.

8. Demonstrates effective and clear verbal and written communication skills to effectively give best patient care.

3. Supports maintenance and accuracy of medical records and medical record requests.

Performance Criteria:

1. Processes medical record requests and associated release of information forms.

2. Understands and adheres to standards and regulations pertaining to releasing medical records.

3. Documents work and communication completed regarding medical record requests.

4. Checks patients in and out.

Performance Criteria:

1. Ensures all patient paperwork is completed and in the chart.

2. Confirms accurate demographics.

3. Registers patients and completes associated consents.

4. Ensures patient understanding of consents, patient’s rights and responsibilities and patient privacy.

5. Attains most recent insurance information and updates EMR as necessary.

6. Prepares charts for providers ensuring patient paperwork, outside medical records, previous notes and PAP downloads are up to date and available.

7. Schedules requested appointments per provider’s order.

5. Works with authorization team to ensure sleep studies are authorized.

Performance Criteria:

1. Communicates efficiently and professionally with the authorization team regarding upcoming sleep studies.

2. Provides requested information to authorization team as needed.

3. Schedules and reschedules according to authorization guidelines.

4. Communicates with patients regarding authorization updates or changes.

5. Ensures correct insurance information is provided to attain authorization.

6. Supports departmental operations by completing other duties as assigned or requested.

MERIT Standards of Performance

A. Workplace Expectations

1. Professional Appearance: Our appearance represents company. Therefore, our grooming and dress will reflect our respect for our customers. While on duty, we will first consider our customers’ expectations in how we present ourselves. Our manner and expression will convey our concern for and willingness to serve our customers.

2. Safety Awareness: Safety must be the responsibility of all client employees to ensure an accident-free environment. Accidents are the result of actions and attitudes that you can help to change.

3. Corporate Compliance: Integrity is doing the right thing by being honest in our dealings with one another, our patients and our business contacts. Integrity is doing the right thing by maintaining the security and confidentiality of patient information.

B. Behavioral Standards

1. Etiquette in the Workplace: Workplace etiquette can create a favorable impression on our patients, visitors, and co-workers. Good manners contribute to patient satisfaction.