Jobs in East Walpole, MA

Our financial services client is looking for a Conversation Designer to join their team! This is a 40 hr/week, hybrid role. Candidates can be located in Westwood, MA, Charlotte, NC, Johnston, RI, Iselin NJ, or Plano, TX!

The Conversation Designer will be responsible for creating, refining, and optimizing natural, human like voice interactions within our AWS Connect IVR system. This role will focus on designing intuitive conversational flows that enhance the customer experience and improve the effectiveness of our Voice Bot.

Key Responsibilities:

- Design conversational workflows and dialogue scripts for AWS Connect based IVR experiences.

- Develop voice interaction models that align with business goals, customer needs, and best in class conversational design principles.

- Collaborate closely with product, engineering, and operations teams to ensure smooth implementation of designed experiences.

- Analyze call data and customer feedback to identify opportunities for improving system understanding, response accuracy, and conversational fluidity.

- Create guidelines, prompts, and tone of voice standards to ensure consistency across all customer interactions.

- Conduct usability testing, tune bot responses, and iterate designs based on real world performance.

- Ensure all conversation designs adhere to compliance, privacy, and accessibility standards.

Required Skills & Qualifications:

- Experience designing conversational experiences for IVR, voice bots, or virtual assistants.

- Hands on experience with AWS Connect, Contact Flow design, and related AWS services.

- Strong understanding of natural language patterns, conversational UX, and voice interaction best practices.

- Ability to translate complex business processes into clear, simple, intuitive customer dialogues.

- Excellent written communication, analytical thinking, and problem solving skills.

- Experience collaborating with cross functional teams in a fast paced environment.

Preferred Qualifications:

- Experience with Amazon Lex, Bedrock, Nova Sonic, or other conversational AI frameworks

- Experience implementing voice biometrics, fraud detection, or advanced authentication

- Knowledge of call analytics, voice transcription, and conversation intelligence platforms

- Experience in financial services or regulated environments

• - Strong background in customer journey design and service design

Summary

The Senior Manager of Production Planning & Project Management leads production scheduling and project execution across a multi-site, ISO 9001 manufacturing environment. This role ensures alignment between customer demand, operational capacity, and quality standards while driving on-time delivery and continuous improvement.

Job Description

• Lead and develop the Project Management team to ensure successful project execution
• Oversee project timelines, risks, and performance using KPIs and reporting tools
• Act as the primary link between customers, sales, and internal operations
• Direct the creation and management of Master Production Schedules (MPS)
• Align production plans with demand forecasts, capacity, and material availability
• Partner with Engineering, Supply Chain, Quality, and Manufacturing teams
• Ensure compliance with ISO 9001 standards and support audits
• Drive continuous improvement initiatives across planning and project execution

Requirements

• Bachelor’s degree required
• 10+ years of production planning experience in manufacturing
• 5+ years of leadership experience
• Strong ISO 9001 experience
• Proven ability to build and manage a Master Production Schedule from scratch
• ERP/MRP system experience (NetSuite preferred)
• Manufacturing background required (not solely pharma or medical device)

Job Disclaimer:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records.

#GRP2

Company Description

Sales, Marketing & Service (SMS) is a leading stocking manufacturers' representative serving the Plumbing, Hydronic & HVAC market across New England. SMS partners with best-in-class OEMs to drive market growth through technical expertise, trusted relationships, and exceptional service.

Role Description

This is a full-time, on-site General Manager role based in Stoughton, MA (just outside Boston). The General Manager will lead daily operations and performance of SMS's facility, blending leadership and operational excellence with customer-facing engagement. This role is accountable for profitability, team development, OEM and distributor relationships, and consistent execution of SMS's growth strategy.

Responsibilities include leading and developing inside sales, customer service, warehouse/logistics, and support staff; overseeing HR administration and employee relations; managing order flow, inventory, and logistics; supporting distributor and OEM relationships; monitoring P&L performance, budgeting, and KPIs; and overseeing facilities, fleet, and systems. The General Manager provides hands-on backup across functions during absences or peak periods.

This position reports directly to the President and serves as a key operational leader within the business.

Qualifications

• 5+ years of sales, operations, or office management experience
• 3–7+ years of experience in HVAC, hydronics, or mechanical distribution / manufacturers' rep environment strongly preferred
• Experience working with distributor customers (not direct-to-contractor models) strongly preferred
• Proven people leader with the ability to coach, motivate, and hold teams accountable
• Strong commercial acumen with experience managing revenue, margin, and expenses
• Working knowledge of QuickBooks or similar accounting/order processing systems preferred
• Comfortable using CRM, ERP, and inventory/order management systems
• Excellent communication, negotiation, and problem-solving skills
• Bachelor's degree in Business, Management, or related field preferred (or equivalent experience)

Randstad, in partnership with our client, is looking for a Manufacturing Support Associate I to join a supportive, high-energy team in Norwood, MA.

In this role, you aren’t just a number; you are the backbone of the production floor. This specific position is designed as a vital support function rather than a core production role. By handling essential auxiliary tasks, you allow the specialized experts to focus on critical production work, making you a key player in the success of life-saving mRNA medicines.

Position Highlights

• Pay Rate: $32.00/hr + 5% differential for weekend shifts
• Schedule: 12-hour shifts from 6:00 AM to 6:00 PM.
• Target Start Date: March 9th.
• Hiring Timeline: Interviews are happening this week and next week—apply today!
• Location: Fully site-based in Norwood, MA.

The Role: How You’ll Make a Difference

Unlike a traditional operator role, your focus will be on ancillary and support activities that keep the facility running like clockwork. Your work ensures a clean, safe, and efficient environment for groundbreaking science to happen.

Your key responsibilities include:

• Operational Support: Handling essential wipe-downs and auxiliary tasks to prepare the production space.
• Maintaining Standards: Following gowning procedures and ensuring the general operating area remains pristine.
• Safety & Compliance: Adhering to safety guidelines and environmental regulations for waste handling.
• Documentation: Keeping clear and accurate records of equipment and process data.
• Team Collaboration: Working closely with a cohesive team to ensure all bioprocessing equipment is ready for use.

What You’ll Need to Join Us

• Education: A Bachelor's or Associate's degree is required.
• Experience: 0–3 years of experience; if you have worked in a GMP environment before, that’s a plus!
• Attributes: You have a keen eye for detail, a great attitude, and the ability to work 12-hour shifts.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Center Administrator is responsible for the day-to-day operational oversight of an assigned American Family Care Urgent Care center. This role ensures optimal utilization of resources and the efficient, high-quality delivery of clinical and administrative services. The Practice Manager directly supervises all non-provider staff within the center and serves as a key liaison between center operations, regional leadership, and support center departments. This position plays a critical role in fostering a culture of accountability, service excellence, and operational performance. The Practice Manager reports directly to the Regional Manager of Operations.

Exhibits a positive, energetic, and contagious work ethic that fosters a motivating team environment. Communicates clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences. Demonstrates strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments. Thrives in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability. Maintains a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success. Upholds the highest standards of business ethics and compliance, consistently modeling integrity and accountability.

Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. Maintains perseverance to drive and sustain the changes that occur at American Family Care, while being resilient and flexible, and inspiring and motivating the team. Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. Partners with Physicians and APP's to assist with day-to-day operational needs Creates a work environment in which people can perform to the best of their abilities.

Minimum of three (3+) years of management experience within a healthcare setting required; Urgent Care or Immediate Care experience strongly preferred.

Clinical background or certification as a Medical Assistant is preferred.

Demonstrated proficiency in payroll and staff scheduling, with the ability to manage multiple priorities in a fast-paced environment while maintaining a positive and solution-oriented attitude.

Proven leadership skills with the ability to effectively supervise, coach, and develop team members across all levels.

Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Familiarity with Electronic Medical Record (EMR) systems; experience with Experity is highly desirable.

Highly organized and detail-oriented, with excellent multitasking and time management capabilities.

Working knowledge of HIPAA, OSHA, and applicable federal and state healthcare regulations and compliance standards

Foster a culture of engagement, accountability, and continuous improvement among center staff to promote operational efficiency and high-quality patient care. Build and sustain a high-performing, motivated team through effective leadership, mentorship, and development initiatives. Lead the recruitment and hiring of center-level team membersincluding Medical Assistants, Medical Receptionists, and X-Ray Technologistsensuring alignment with established staffing models. Ensure compliance with all clinical protocols, company policies, and training requirements through consistent oversight and evaluation. Drive performance management processes, including coaching, corrective actions, and terminations, to uphold performance standards and organizational values. Provide direct operational leadership and day-to-day support to center teams, reinforcing alignment with organizational goals. Step in to cover floor shifts as needed to maintain seamless clinic operations and patient service. Collaborate on staffing coordination and oversee the creation and maintenance of monthly schedules to ensure appropriate coverage. Support company-wide quality assurance initiatives by assisting with planning, implementation, and monitoring of quality control programs. Maintain adequate inventory levels by managing weekly supply ordering for medical and administrative needs. Own and drive key performance indicators (KPIs), continuously striving for operational excellence and measurable results. Oversee financial performance of the center, including budget management and control of operating expenses reflected on the P&L.

This is a center-based position requiring prolonged periods of computer use and desk work. Physical demands include occasional bending, stooping, and light lifting. Travel to other clinic locations within the assigned market may be required. When onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions.

Processes member orders and collects payment while providing a high level of member service.

Performs cleanup, department setup and closing tasks as necessary.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

****Job Description
**: As a Material Handler at DHL, you will be responsible for moving and handling materials and products within the warehouse.

This includes loading and unloading materials from delivery vehicles, operating forklifts and other machinery, and ensuring that all materials are stored correctly and efficiently.

You will be responsible for tracking inventory, keeping accurate records, and ensuring that materials are readily available for shipping and production processes.

The role requires a strong understanding of warehouse operations, attention to detail, and the ability to work independently or as part of a team.

Job description:

We are looking for a detail-oriented Legal Assistant to join a boutique firm specializing in Wills, Trusts, Estates, and Probate.

This position requires on-site work in WALPOLE, Massachusetts, due to the hands-on nature of the practice, including document management and client interactions.

Job Responsibilities:

• Prepare and assemble estate planning documents with precision and attention to detail.
• Facilitate Will signings, ensuring all legal requirements are met, including the presence of witnesses and a Notary.
• Scan, organize, and securely store executed documents immediately after signing.
• Handle physical mail distribution, including post office errands and coordinating client document drop-offs and pickups.
• Provide administrative support for estate planning and probate matters.
• Communicate effectively with clients to address inquiries and coordinate necessary documentation.
• Maintain a high level of confidentiality and professionalism in handling sensitive legal materials.
• Ability to work on-site and handle physical document management tasks.
• Exceptional organizational skills and attention to detail.
• Proficiency in handling secure storage systems for legal materials.
• Excellent verbal and written communication skills.
• Familiarity with legal signing requirements, including Notary and witness protocols.
• Demonstrated ability to maintain confidentiality and professionalism in a legal setting.
• Answer telephone calls, transfer calls to the appropriate staff and take messages when necessary
• Prepare, maintain and confirm daily work calendars, and schedule meetings
• Assist with travel arrangements, internal correspondence, reimbursements for attorneys and paralegals
• Read, sort and ensure incoming mail is timely delivered; ensure outgoing mail is processed
• Process bills; proofs billing sheets.