Jobs in Delaware

JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Job Description

Primary job responsibilities include:

• Provide day-to-day supervision for Community Response Branch Staff
• Provide Peer supervision and Case Manager clinical supervision for assigned staff.
• Assist in the establishment of process and procedures with Director
• Develop and foster ongoing relationships with local partners and neighborhood resources (known as the “partner rolodex”)
• Implement Deployment Orders and Plans for other “deployable assets” in coordination with other staff
• Assisting in data analysis and decision making for Branch activities as needed
• Investigate planning/deployment concerns and recommend solutions to the Director for Community Response Branch and operations
• Engage local partners and resources (“rolodex”) prior to and during deployments to their areas, and debriefing with partners after deployments
• Other duties as assigned to assist operations and overdose response efforts Special

Minimum qualifications

• CADC

Primary job responsibilities include:

• Provide day-to-day supervision for Branch Staff
• Provide Peer supervision and Case Manager clinical supervision for assigned staff.
• Assist in the establishment of process and procedures with Director
• Develop and foster ongoing relationships with local partners and neighborhood resources (known as the “partner rolodex”)
• Implement Deployment Orders and Plans and other “deployable assets” in coordination with other staff
• Assisting in data analysis and decision making for Branch activities as needed
• Investigate planning/deployment concerns and recommend solutions to the Director for Community Response Branch and operations
• Engage local partners and resources prior to and during deployments to their areas, and debriefing with partners after deployments
• Other duties as assigned to assist ORC operations and overdose response efforts Special

Minimum qualifications

• CADC or achievable in 6 months

Hi

Our client is looking for a Senior Product Designer with a Contract project in Wilmington, Delaware below is the detailed requirement.

Job positing Title : Senior Product Designer

Location: Wilmington, Delaware

Type: Contract

Job description:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Finance, Data Engineering or a related field.

• 7 years of professional experience in UX/UI or Product Design

• A strong portfolio demonstrating complex problem-solving, user-centered design processes, and polished visual execution. (Case studies are a must).

• Mastery of Figma (including advanced components, auto-layout, and prototyping). Experience with Adobe Creative Suite, Miro, or Jira is a plus.

• A deep understanding of HTML/CSS capabilities and mobile OS guidelines (Material Design/Human Interface Guidelines). You don't need to code, but you must speak the language of developers.

• Exceptional ability to articulate design decisions to non-design stakeholders and "sell" the value of design.

Responsibilities

• End-to-End Ownership: Lead the full design lifecycle, from initial discovery and user research to high-fidelity wireframing, prototyping, and developer handoff.
• Strategic Thinking: Align design goals with business KPIs. You should be comfortable discussing conversion rates, retention, and ROI alongside typography and spacing.
• User Advocacy: Plan and conduct user research and usability testing to validate hypotheses. Translate raw data into actionable design improvements.
• Design Systems: Contribute to and maintain a scalable design system to ensure visual and functional consistency across all platforms (Web, iOS, Android).
• Cross-Functional Collaboration: Partner closely with Engineering to ensure technical feasibility and with Product Management to define the roadmap.
• Mentorship: Act as a design leader within the organization, providing constructive feedback and helping to elevate the design culture.

Position: Specialty Software Engineer 3 - Contingent
Location: Wilmington, Delaware
Duration: Contract
Job ID: 175202

Job Overview:

In this contingent resource assignment, you will consult on or participate in moderately complex initiatives and deliverables within Specialty Software Engineering. You will contribute to large-scale planning related to Specialty Software Engineering deliverables, review and analyze moderately complex challenges requiring an in-depth evaluation of variable factors, and collaborate with client personnel to meet deliverables while adhering to policies, procedures, and compliance requirements.

Responsibilities:

• Consult on and participate in initiatives within Specialty Software Engineering.
• Contribute to large-scale planning and deliverables.
• Analyze and resolve moderately complex engineering challenges.
• Collaborate with client personnel to meet deliverables.
• Leverage understanding of policies, procedures, and compliance requirements.
• Support existing SmallTalk applications and modernize legacy systems to Java.
• Work on a scrum team completing assigned stories in 2-week sprints.
  

• 4 years of Specialty Software Engineering experience or equivalent demonstrated through work, consulting, training, military experience, or education.
• 5+ years of SmallTalk development experience.
• Ability to package and deploy applications built with SmallTalk in non-production environments.
• Exposure to Microsoft SQL Server as a database is preferred.
• Clear understanding of Object-Oriented Programming (OOP) techniques and design principles.
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical skills.
• Detail-oriented and able to multi-task effectively.
• Demonstrated ability to learn the business quickly.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $62 - $67

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

Job Title: Regional Sales Manager

Company: The Weiner Group Inc.

Industry: Life Insurance

About Us:

The Weiner Group Inc. is a leading provider of simplified issue life insurance products with living benefits. We are committed to helping individuals and families secure their financial future with innovative and accessible insurance solutions. Our team thrives on a culture of excellence, integrity, and professional growth.

Position Overview:

We are seeking a dynamic and results-driven Sales Manager to recruit, lead, and develop a high-performing sales team. This role is designed for a strategic leader with a passion for coaching and driving sales success. The ideal candidate will have a strong background in life insurance sales, leadership experience, and a commitment to fostering a winning culture.

Key Responsibilities:

• Recruit & Develop Talent: Identify, attract, and mentor top sales professionals to build a powerhouse team.
• Drive Sales Performance: Implement strategies to exceed sales targets and maximize revenue growth.
• Training & Coaching: Provide ongoing training, motivation, and support to ensure agents excel in their roles.
• Market Expansion: Develop and execute plans to grow market share and increase brand presence.
• Monitor & Optimize Sales Processes: Analyze sales metrics, provide insights, and continuously improve sales strategies.
• Compensation & Incentives: Earn competitive overrides, bonuses, and commissions based on team performance and personal sales.

Qualifications:

• Proven experience in life insurance sales, with a track record of success in leadership or management roles.
• Strong ability to recruit, train, and develop a winning sales team.
• Excellent communication, leadership, and motivational skills.
• Goal-oriented with a passion for achieving and exceeding sales targets.
• Ability to adapt to a fast-paced, performance-driven environment.

What We Offer:

• Competitive compensation package with overrides, bonuses, sales commissions and potential for shares in equity.
• Opportunities for career growth and advancement.
• Comprehensive training and support to ensure success.
• A dynamic and energetic work environment with a strong team culture.

If you're ready to take your sales leadership career to the next level and be part of a company that values growth and success, we want to hear from you! Apply today and join The Weiner Group Inc. in making a difference in people's lives through life insurance solutions.

This is a 1099 independent contractor role and all compensation is commission based plus incentives with no caps.

Our client, a specialty dental practice in Wilmington, DE, is looking for an organized, personable, and customer-focused Dental Patient Coordinator to join their team. This is a full-time, temp-to-hire role offering competitive compensation based on experience.

Schedule: Monday-Friday, no weekends

Responsibilities

• Welcome patients and complete check-in procedures with a positive, professional attitude
• Answer incoming calls, assist with questions, and manage the appointment schedule
• Verify insurance coverage and secure any required authorizations
• Process payments, including co-pays and outstanding balances
• Maintain accurate and confidential patient information in accordance with HIPAA guidelines
• Keep the daily schedule running smoothly by managing patient flow
• Collaborate with clinical staff to support efficient office operations
• Communicate with patients regarding follow-up care, reminders, and scheduling needs
• Ensure the front desk and waiting area remain clean, organized, and presentable

Skills

• High school diploma or equivalent
• At least 5 years of front desk or customer service experience (dental or medical setting preferred)
• Knowledge of dental terminology, procedures, or insurance is a plus
• Experience with dental office software (such as Dentrix, Eaglesoft, or Open Dental) preferred
• Strong communication skills and the ability to multitask in a fast-paced environment
• Professional presentation and excellent attention to detail
• Bilingual in English and Spanish is a plus, but not required

If you are interested in signing up with J & J Staffing Resources today, please copy and paste the link below into your web browser to get started.

Job title: Sr Mainframe Developer

Client address: 880 Powder Mill Rd, Wilmington, DE, 19803

Job Description:

• Develops and implements solutions that address complex business challenges, enhancing the ability to make data-driven decisions and improving operational efficiency.
• Prepares architecture and design documents for complex Banking applications keeping in mind design constraints that translate to coding.
• Develops secure and high-quality code that runs in sync with other highly efficient sub systems.
• Think out-of-the-box proactively and be creative by challenging conventional approaches and contribute towards operational efficiency.
• Troubleshoots problems, works with Product Teams and other stake holders to understand complex Requirements and be able to break them down to design/development

Job Requirements:

• Candidate should have expertise in MQ, CICS, IMS, COBOL, JCL, VSAM & DB2. · Expertise in CICS Programming including knowledge of CICS Screen Programming is Mandatory.
• Experience/Knowledge in building and maintaining new Test regions is preferred.
• Experience coding in MQ Series & IMS DB is Mandatory.
• Experience in Banking Compliance and Regulatory Platform is preferred.
• Must have hands-on coding development experience. Experience with version control.
• Ability to communicate effectively with team members and clients and excellent problem-solving skill

Years of experience required: 10-14

Senior Business Analyst Life & Annuities

Onsite in WDM office 4 days a week

Contract

Overview:

We are seeking an experienced Senior Business Systems Analyst (AI Enablement) to support ***’s AI transformation initiatives. This role will partner with ***’s BSA team, IT leadership, and PMO to understand current SDLC processes, identify pain points, gaps, and inconsistencies across teams, and translate findings into a more streamlined, AI-enabled operating model.

The BSA will assess our current requirements elicitation process and help define how an AI-infused approach can significantly improve the thoroughness, completeness, and quality of user requirements specifically for consumption by an AI coding agent. This includes identifying cross-system dependencies, non-functional requirements, and user personas from initial requirement elicitation through Jira story creation. This role will help transform our BSA capabilities by leveraging custom-built AI solutions to accelerate cycle time, improve consistency, and reduce downstream rework.

This role will also define measurable success criteria and develop metrics to evaluate process improvements and AI impact across the SDLC: gathering requirements across several other SDLC-related AI initiatives and provide light project management support across multiple AI workstreams.

Key Responsibilities

Assess current BA workflows, documentation standards, and impact analysis processes from user requirement elicitation through Jira story creation, identifying gaps, redundancies, inconsistencies and improvements across teams.

Identify friction points and define AI-enabled use cases with measurable business outcomes.

Drive feedback loops for AI proofs of concept (POCs) delivered to teams by gathering structured user input, measuring adoption and effectiveness, and incorporating insights into iterative improvements.

Develop clear, actionable requirements including user stories, acceptance criteria, non-functional requirements, personas, and upstream/downstream system impacts.

Determine and help establish processes or patterns to ensure user requirements align with current system capabilities. Proactively identify cross-system dependencies, technical constraints, gaps, and system limitations in collaboration with engineering teams to ensure requirements are technically feasible and implementation-ready.

Support backlog grooming, sprint planning, demos, and pilot validation sessions.

Track progress across multiple AI initiatives, manage dependencies and risks, and maintain clear stakeholder communication.

Develop and maintain lightweight project plans, timelines, and status reporting to ensure AI initiatives remain aligned with business priorities and strategic objectives.

Required Qualifications

5+ years of Business Analysis or Business Systems Analysis experience in technology or software environments.

Strong requirements elicitation, documentation, and facilitation skills.

Experience working in Agile environments with cross-functional teams.

Practical familiarity with AI tools (e.g., Claude Code CLI, ChatGPT, Copilot) and understanding of AI concepts (LLMs, prompt engineering, AI governance, and AI risk considerations).

Strong systems thinking, structured communication, and stakeholder management skills.

Preferred Experience

Experience implementing AI or automation solutions within enterprise environments.

Familiarity with AWS AI services (e.g., AWS Bedrock) or other enterprise AI platforms.

Familiarity with Jira, Confluence, GitHub, or similar SDLC ecosystems.

Experience supporting PMO processes or managing multiple concurrent initiatives along with a functional understanding of Agile practices.

Financial services or insurance industry experience.

Success Measures

Successful delivery of an AI-enabled solution for ***’s BSA team.

Improved BA workflow efficiency, quality, and consistency.

High-quality, implementation-ready requirements that reduce downstream rework and delivery thrash.

Effective coordination, transparency, and measurable progress across AI initiatives.

Purpose of the Position

Maintains the integrity of production and costing transactions. Analyzes costing and inventory variances to management for review.

Essential Position Responsibilities - This is a Salary Exempt position.

Maintains production units and raw materials usage in the system. Collects, reviews, and verifies shop floor documents. Calculates production units and raw material usage, enters into the ERP system. Collaborates with production staff to resolve discrepancies. Communicates issues to accounting or operations management as appropriate.

Reconciles manufacturing variances and/or inventory reports and transactions. Generates manufacturing variance, finished goods and material inventory reports and tracks difference between actual and projected. Ensures compliance to established cycle count procedures. Collaborates with production or warehouse staff to resolve discrepancies. Elevates unresolved issues to manager for further direction or support. Ensures timely submission, accuracy, and validity of cost variances. Verifies balances reconciles to the general ledger at month-end and may maintain balance sheet accounts, including posting journal entries and preparing account reconciliations. Prepares weekly and monthly variance and inventory analysis and distributes to management. Responds to queries from upper plant management.

Provides additional accounting support. Prepares multiple reports and analyses. Assists plant management team in understanding costs variances and other operating measures. Prepares supporting documentation for audits and assists auditors as needed. Maintains spreadsheets and other records to support budgeting process. Frequently supports special projects for accounting and other departments.

Participates as a member of the Team. Participates in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems - including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print. Presents information to small or large groups. The employee is frequently required to talk and hear. Communicates with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. Requires ability to quickly and repeatedly bend, stretch, twist or reach out to file documents into (or pull from) cabinets. The employee must occasionally lift and/or move up to 10lbs.

Personal Protective Equipment (PPE): As required by visiting facility.

Travel: May at times need to travel to and from multiple facilities or work-sites, possibly requiring overnight stays.

Technical Experience: 0-3 years’ accounting experience. Preference for experience with an Enterprise Resource Planning system. Working knowledge of Microsoft Office suite, especially Excel.

Industry Experience: Strong preference for manufacturing experience, with preference for food processing.

Minimum Education: Bachelor's degree in Accounting, Finance, or Business.

Preferred Education: N/A

We value military experience and welcome veterans to join our team.