Jobs in Daly City

Saelo is a Korean-inspired, design-forward preventative skin clinic building toward multi-location growth in San Francisco. We are hiring a hands-on Clinic Operations Manager to stabilize and scale the behind-the-scenes systems that protect revenue, provider schedules, inventory, compliance, and client experience — so founders and clinicians can focus on care and growth.

You will own both day-to-day execution across all Saelo locations and the systems that support them — from managing pallet deliveries and inventory drop-offs to building scalable workflows and operational infrastructure across the business.

We are looking for strong judgment, operational precision, and someone who can reduce founder dependency over time.

What You’ll Own

• Protect provider calendars and manage client escalations
• Own inventory across clinics and storage (no stockouts, no chaos)
• Execute pallet deliveries, restocks, and supply transfers
• Ensure daily clinic readiness and operational stability
• Troubleshoot IT and clinic tech (Boulevard, iPads, WiFi, POS)
• Coordinate vendors, repairs, and facility needs
• Build scalable SOPs, onboarding documentation, and internal systems
• Support hiring logistics and training coordination
• Systematize virtual assistant usage and implement automation to reduce manual work
• Support new location launches and cross-location operational consistency

Requirements

• 3+ years in operations, clinic, hospitality, or startup environments
• Strong spreadsheet skills and systems thinking
• High judgment and calm problem-solving
• Comfortable lifting 25–30 lb boxes
• Ability to travel between SF locations
• Excited to grow into a larger operations leadership role

Growth & Opportunity

This role is designed to grow. As Saelo expands across San Francisco, you will help launch new locations, build scalable systems from the ground up, and influence operational strategy across the business. We are a growing brand with new partnerships, events, and collaborations planned as we scale, and this role will be closely involved in operationalizing those initiatives.

If you’re genuinely interested in Korean beauty, preventative skincare, and the mechanics behind how a modern clinic runs — and you enjoy both structured systems and the real-world nuances of building something from the ground up — this role will feel dynamic, high-impact, and long-term.

Ready to help train the robots of tomorrow? We'd love to connect with you! We prioritize candidates who submit their application via this link:

Physical Intelligence

Physical Intelligence is building the future where AI-powered robots seamlessly integrate into our daily lives. Imagine a robot that can fold your laundry, prepare meals, and organize your space. Picture robots in warehouses that can handle any package, or manufacturing robots that can adapt to new products without reprogramming. We're making this vision reality by developing general-purpose AI that can control robots to perform any physical task.

Our team of engineers, scientists, and roboticists is creating foundation models—the same breakthrough technology behind ChatGPT—but for the physical world. Just as language models learned to understand and generate text from massive datasets, our robots learn to interact with the physical world through high-quality demonstration data.

The Role: Powering the AI Revolution

Data collection is the fuel that drives our mission. Every robot movement, every successful task completion, every demonstration you provide teaches our AI systems how to interact with the physical world. As a Robot Operator, you're not just controlling robots—you're literally training the AI that will power the next generation of intelligent machines.

You'll be at the forefront of robotics AI, working hands-on with cutting-edge robotic systems to generate the high-quality training data our models need. Your precise demonstrations teach our AI everything from delicate manipulation tasks to complex multi-step processes. This is your chance to directly contribute to technology that will transform how robots help humans in homes, workplaces, and beyond.

What You'll Do

Primary Responsibilities

• Teleoperate robotic arms through a variety of tasks using our intuitive control systems
• Either lead robot movements with your arms (the robot mirrors your actions) or guide robots using specialized controllers
• Complete diverse tasks ranging from household activities like folding laundry to complex assembly work
• Maintain high standards for data quality and consistency across all demonstrations
• Meet established metrics for data collection volume and quality during your shift

Important Note: This is a metrics-based role where you'll be expected to meet specific data collection goals throughout your shift. The work involves repetitive task execution, and the quality of data collection is extremely important to our AI training success. Training can watch some examples of this here: Tasks You'll Train Robots On

• Picking up grocery items and placing them in shipping bags
• Sorting cups, plates, and utensils into bins
• Opening and closing jars of various sizes
• Folding different types of clothing and fabrics
• Installing light bulbs and other simple assembly tasks
• Multi-step electronics assembly processes

Additional Duties

• Review and annotate videos of robot task performances using computer interfaces
• Provide detailed feedback on robot performance and data quality
• Assist with equipment setup and basic office tasks as needed
• Participate in process improvements to enhance data collection efficiency

Physical Requirements

• Ability to stand at a workstation for 8-hour shifts
• Full use of both arms and hands for robot control
• Good hand-eye coordination and manual dexterity
• Attention to detail for quality control

Work Environment & Schedule

Shift Options (8 hours with 30-minute lunch + two paid breaks):

• Morning: 7:00 AM - 3:30 PM PT
• Evening: 3:30 PM - 12:00 AM PT
• Overnight: 12:00 AM - 7:00 AM PT

Shift patterns: Wed-Sun, Sat-Tue

Commitment: Minimum 4 days per week, with preference for 5-day availability

Compensation: $25/hour + benefits package

What We're Looking For

Ideal Background

• Experience with hands-on technical work, lab environments, or precision tasks
• Interest in AI, robotics, and cutting-edge technology
• Strong attention to detail and quality focus

Key Qualities

• Meticulous attention to detail—data quality is crucial for AI training
• Good manual dexterity and hand-eye coordination
• Enjoys repetitive, precision-focused work
• Thrives in fast-paced, metrics-driven environments
• Excited about contributing to breakthrough AI research
• Collaborative mindset and strong work ethic

Nice to Have

• Experience with robotics systems or automation
• Background in manufacturing, assembly, or laboratory work
• Familiarity with AI/ML concepts
• Gaming or simulation experience with controllers

Why This Role Matters

You'll be part of the team building the foundation for general-purpose robotics AI. Every demonstration you provide directly impacts our ability to create robots that can help with household chores, assist in workplaces, and improve quality of life. This is a rare opportunity to work at the cutting edge of AI and robotics while developing valuable technical skills in a rapidly growing field.

We are seeking a seasoned Technical Project Manager with 7+ years of experience leading complex, cross-functional IT initiatives within infrastructure and cybersecurity domains. This role will drive large-scale programs across enterprise infrastructure, cloud transformation, network modernization, identity & access management (IAM), and security operations.

The ideal candidate combines strong technical acumen with disciplined program governance, enabling the successful delivery of secure, scalable, and resilient enterprise solutions.

You will partner with Engineering, Security, IT Operations, Architecture, and Business stakeholders to lead end-to-end execution — from strategy and design through deployment and operational handoff — ensuring alignment to security standards, compliance requirements, and enterprise architecture principles.

Key Responsibilities

• Lead enterprise-scale infrastructure and cybersecurity programs across multiple geographies
• Drive end-to-end project lifecycle: intake, chartering, design reviews, risk assessment, implementation, and post-go-live stabilization
• Partner with Security (IAM, SOC, GRC), Cloud, Network, and Infrastructure teams to deliver secure and compliant solutions

Establish governance frameworks including:

• Project charters
• Risk registers
• RAID logs
• Milestone tracking
• Executive dashboards
• Manage cross-functional dependencies across IT, Security, Engineering, Legal, Compliance, and Business units
• Ensure alignment with enterprise security controls, regulatory requirements (e.g., SOX, GDPR, data protection policies), and audit readiness
• Drive SLA and KPI definition, tracking, and reporting
• Proactively identify risks and implement mitigation strategies to prevent security, operational, or compliance gaps
• Lead escalation management and executive-level communication
• Facilitate war rooms, incident coordination, and remediation tracking when required
• Ensure operational readiness including documentation, training, and transition to support teams

Required Qualifications

• 7+ years of experience managing IT infrastructure and/or cybersecurity programs
• Strong knowledge of enterprise infrastructure environments and cybersecurity including Cloud platforms (AWS/Azure/GCP), Network architecture (SD-WAN, firewalls, VPNs, segmentation), Identity & Access Management (Okta, SailPoint, AD), Cloud security posture improvements
• Strong understanding of SDLC and secure development practices
• Proven ability to manage large cross-functional teams across regions
• Experience defining and tracking KPIs, SLAs, and executive reporting metrics
• Strong risk management and issue resolution capabilities
• Ability to translate technical complexity into clear executive-level updates
• Experience with JIRA, Confluence, Smartsheet, ServiceNow, and Microsoft Suite
• Excellent written and verbal communication skills

The Strategic Sourcing and Procurement function supports the responsible and efficient scaling of advanced technology and research initiatives by ensuring strong commercial discipline, supplier governance, and operational rigor. Within this group, the Human Data and Research Services category enables business-critical workflows that rely on specialized external partners.

This role sits within the Human Data and Research sourcing pillar and works closely with cross-functional stakeholders across research, operations, finance, legal, privacy, and security to ensure suppliers are onboarded, managed, and scaled efficiently.

About The Role

We are seeking a Human Data and Research Services Strategic Sourcing Manager with a strong operational and analytical orientation to support day-to-day sourcing execution and category operations.

This position is intentionally execution-focused and designed to complement senior sourcing leaders overseeing complex, high-impact engagements. You will manage early- to mid-stage supplier relationships, own sourcing workflows end-to-end, and ensure clean, consistent execution across procurement systems and stakeholder touchpoints.

In this role, you will act as a force multiplier—helping engagements move quickly, ensuring data accuracy, surfacing risks early, and enabling scale through effective use of processes and tools.

Key Responsibilities

Sourcing & Deal Execution

• Own and execute end-to-end sourcing activities for human data and research services suppliers
• Support supplier onboarding, renewals, amendments, and scoped expansions in partnership with senior sourcing leadership
• Draft, review, and operationalize statements of work, pricing structures, and commercial terms in coordination with legal and finance partners
• Ensure supplier engagements align with category strategy, commercial guidelines, and internal policies

Operational Excellence

• Serve as a primary operator across procurement, intake, and contract management tools
• Manage intake requests, approvals, contract routing, and documentation with a high degree of accuracy and consistency
• Track deal status, approvals, spend thresholds, and execution risks across an active supplier portfolio
• Maintain clean records and reporting to support audits, leadership updates, and financial forecasting

Analytics & Insights

• Analyze supplier spend, usage patterns, deal velocity, and operational friction points
• Develop clear summaries and insights to support prioritization and decision-making by senior stakeholders
• Identify opportunities to standardize, streamline, or improve sourcing and contracting workflows

Cross-Functional Collaboration

• Partner closely with research, operations, finance, legal, privacy, and security teams to unblock and accelerate supplier engagements
• Act as a trusted point of contact for internal stakeholders navigating procurement and contracting processes
• Communicate clearly and concisely through written updates and real-time collaboration tools to keep workstreams aligned

Required Skills

• 6+ years of experience in strategic sourcing, procurement, operations, or vendor management
• Proven ability to manage multiple concurrent supplier engagements with strong attention to detail
• High operational fluency with procurement intake, contract lifecycle management, and collaboration tools
• Strong analytical skills, including comfort working with spend data, contract terms, and operational metrics
• Ability to execute independently while partnering effectively with senior stakeholders
• Excellent written and verbal communication skills

Pay Rate

• $55-$75/hour DOE

About the Company

Our client's mission is to foster innovative research and collaboration in the fields of biomedical science.

About the Role

The role involves providing dedicated administrative support to two senior scientists, ensuring smooth operations and effective communication within the team.

Schedule: Monday-Friday Onsite in Downtown San Francisco8:30AM-5:30PM 1 hour lunch

Responsibilities

• Provide dedicated administrative support to 2 senior scientists (Principal Investigator & Senior Investigator)
• Heavy calendaring, scheduling, and meeting coordination
• PowerPoint presentation support
• General administrative and organizational support
• Partner closely with remote manager; must work autonomously
• Provide proactive support and gentle “push” when needed

Qualifications

• Strong, experienced administrative professional (not entry-level)
• Autonomous and able to operate independently
• Excellent customer service personality and strong interpersonal skills
• Highly organized with strong Word skills, basic Excel, and PowerPoint
• Experience supporting executives or senior leaders (healthcare, research, nonprofit, or corporate environments preferred)
• Interest in scientific research
• Experience from institutions such as UC Berkeley, Stanford, Sutter Health, or CPMC is a plus

Required Skills

• Strong administrative skills
• Excellent organizational abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interpersonal and customer service skills

Preferred Skills

• Experience in healthcare, research, nonprofit, or corporate environments
• Interest in scientific research
• Experience from prestigious institutions

Automation CSV Engineer (Biotech/Pharma)

Location – California Bay Area

Please note: We are only considering W2 candidates at this time. Applications from third-party vendors or C2C arrangements will not be considered.

ADVENT Engineering is an engineering and consulting firm providing expertise to the pharmaceutical and biotechnology industries. Headquartered near San Francisco, California, and with operations in the Eastern and Western US, Canada and Singapore, our company is involved in almost every facet of global pharmaceutical and biotechnology facility design and process engineering and quality system projects.

ADVENT's services include process engineering, automation engineering, project engineering, facility/system design, start up and commissioning, validation and compliance consulting for distinguished and successful biotechnology and pharmaceutical manufacturing companies.

The successful candidate will work with a group of engineers involved in the design, automation, commissioning and start-up of various processes, systems and facilities. A combination of strong technical aptitude, automation engineering skills and technical writing are the desired skill set.

This is an outstanding opportunity to join our growing team!

Position Overview

We are seeking an experienced Sr. Automation CSV Engineer to support a complex automation system migration project at a large, regulated biotechnology/pharmaceutical manufacturing site in the California Bay area. The ideal candidate will bring deep, hands-on expertise in PCS and MES system migration, validation, and implementation, with a strong preference for experience in Rockwell and PharmaSuite environments.

This role requires a senior-level engineer capable of independently executing and leading CSV and automation activities while collaborating closely with cross-functional teams.

Key Responsibilities

• Lead and execute CSV and automation activities for PCS/MES system migration projects
• Support implementation, migration, commissioning, and validation of:
• PCS systems (Rockwell, Honeywell)
• MES systems (PharmaSuite, POMSnet)
• SCADA and PLC platforms
• Author, review, approve, and execute CSV lifecycle documentation, including:
• Validation Plans
• Risk Assessments
• Test Protocols (IQ/OQ/PQ)
• Traceability Matrices
• Validation Summary Reports
• Ensure compliance with SDLC, 21 CFR Part 11, Annex 11, Data Integrity, and GAMP 5
• Manage and document software changes throughout the SDLC per site procedures
• Support programming, configuration, commissioning, and validation of Rockwell and PharmaSuite platforms
• Collaborate with automation, IT, QA, and manufacturing teams
• Support troubleshooting, root cause analysis, and deviation investigations as needed
• Communicate effectively with stakeholders at all levels

Required Qualifications

• 8+ years of experience in CSV and Automation within a regulated biotech/pharma environment
• Hands-on experience with implementation, migration, and validation of:
• PCS (Rockwell and/or Honeywell)
• MES (PharmaSuite, POMSnet)
• SCADA/PLC systems
• Strong, hands-on expertise with Rockwell and PharmaSuite (required)
• In-depth knowledge of:
• SDLC
• 21 CFR Part 11 / Annex 11
• Data Integrity
• Computerized System Validation (CSV)
• Ability to work independently and collaboratively in team environments
• Excellent verbal and written communication skills

Preferred Qualifications

• Familiarity with S88 Batch Standard
• Experience with Rockwell software object development
• MES recipe authoring and testing experience
• Experience with Kneat

Additional Information

• This position requires 100% onsite support in California
• Long-term project opportunity in a regulated manufacturing environment

About Us

BAGGU is a design focused bag company based in San Francisco, California. We are a small but hard-working team of people dedicated to making bags that feel good to use.

For more information on our company visit us at or follow us on social media @baggu.

Please note that is used for Customer Experience inquiries - please do not use this channel for Application inquiries.

About the Role

BAGGU is looking for a strategic Social Media Manager to lead our digital presence in a way that serves our evolving marketing, brand, and business goals. The ideal candidate knows how to build and engage an active community while driving measurable results. We're seeking someone with proven experience working with high-visibility brands, cultivating passionate online communities, and translating insights into action.

Location and Working Hours

• Open to San Francisco Bay Area based candidates
• Hybrid - 2 days in office, 3 days remote
• Working hours are 10am - 6pm PT, with some weekend availability and travel required

Responsibilities

• Lead social media strategy across all platforms to drive traffic and conversions to our website through engaging content and storytelling
• Develop and execute comprehensive social content strategy that aligns with marketing initiatives while maintaining consistent brand presence across platforms
• Create detailed content calendars (short and long term); partner with Creative team to produce and optimize platform-specific assets that resonate with target audiences
• Monitor and analyze social media metrics, customer behavior trends, and campaign performance to optimize strategy and ROI
• Manage community engagement by monitoring customer sentiment and overseeing responses to comments, DMs, and public forums.
• Proactively identify and capitalize on emerging opportunities, including new platforms, features, and moments to maximize brand visibility and engagement
• Oversee product seeding initiatives by identifying and managing relationships with key influencers and brand partners
• Oversee curation and integration of user-generated content across marketing materials such as website, email, and product pages

Requirements

• Minimum 4 years of experience in social media management, preferably in fashion e-commerce
• Demonstrated success managing social media presence for a high-visibility brand with 500K+ engaged followers across platforms and engaging with online communities
• Strong analytical skills; expert in tracking and reporting on performance, and translating data into strategic direction
• Proven track record of growing social media engagement and driving conversions through organic and paid social initiatives
• Excellent written and verbal communication skills with ability to adapt concepts across different platforms
• Experience developing creative briefs and providing strategic direction to creative teams
• Proficiency in social media management tools and analytics platforms
• Demonstrated knowledge of current social media trends, best practices, and platform-specific content strategies
• Experience in influencer relationship management and product seeding campaigns
• Strong project management skills with ability to coordinate multiple initiatives simultaneously

Nice to Haves

• Track record of working on long lead timelines and is familiar with fashion/DTC release schedule
• Understanding of e-commerce customer journey and conversion optimization
• Experience working with external brand partners

Benefits

• Time Off: 16 days PTO + 11 company holidays
• WFH Stipend
• Health Insurance (with optional Dental and Vision)
• Optional: FSA/HSA and commuter benefits
• 401k: Eligible after 1 year
• Other Perks: Virtual Yoga Classes and BAGGU employee discount

Pay Transparency

• $100,000 Base salary
• Exempt (not eligible for overtime)

Job Description: Transit City Manager

Employment Type: Full-time

Work Type: Remote

Duration: 12 months (Annual Renewal)

Location: San Francisco

Role Objective:

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping Maintenance Expert will be responsible for improving & maintenance of city / country transit data and providing country specific expertise. The Maintenance Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth for the countries they would be responsible for maintenance.

Role & Responsibilities as a Maintenance Expert:

Communicating with City Experts & other stakeholder teams and achieving the project objectives.

Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.

Validate quality of new and updated data in the data management platform.

Make necessary edits for all transit data types.

Flag issues to Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.

Develop outages and alerts capabilities in their assigned city.

Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Experience / Skills:

6 months +

Graduate or equivalent experience

Good Communication skills in English - additional languages are preferred

Experience with Transit projects - GTFS knowledge preferred

Proficiency in GIS mapping tools and knowledge of the country's transit/traffic network.

Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country

Comfortable with a rapidly changing environment

Strong problem-solving skills and excellent attention to detail

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

Senior Environmental Project Manager - CEQA

Location: San Francisco Bay Area (Hybrid)

Sequence has been exclusively retained to identify a Senior-level Environmental Project Manager for one of the nation’s most respected, long-standing, multi-discipline environmental and planning consultancies supporting public- and private-sector clients throughout California and beyond.

Our client is a well-established firm with decades of history, a collaborative culture, and a deep bench of technical specialists. They are seeking a seasoned CEQA professional who can own projects end-to-end, lead teams, and serve as a trusted advisor to clients and agencies.

This is a true senior-level role – not a paper-pushing position. You’ll be hands-on where it matters, but also entrusted with responsibility, judgment, and autonomy.

What This Role Looks Like

You’ll work within a cross-disciplinary team of planners, biologists, air/noise specialists, and designers on a diverse portfolio of projects across California. The work spans CEQA/NEPA documentation and compliance, public infrastructure, utilities, parks and open space, residential and institutional development, and long-range planning efforts. Including working on efforts related to General Plans, Specific Plans and Park Master Plans.

This role blends technical excellence with project leadership:

• Leading and managing CEQA/NEPA documents from scoping through certification
• Independently drafting clear, defensible environmental analysis
• Managing scopes, schedules, budgets, and subconsultants
• Serving as a primary client contact and representing clients at meetings and hearings
• Coordinating with agencies and regulatory bodies
• Helping set the tone for quality, responsiveness, and accountability on projects

While some travel and occasional evening meetings are part of the work, the firm is intentional about sustainable workloads and flexibility, offering a hybrid schedule that supports both collaboration and balance.

Who Were Looking For

• Bachelor’s degree in environmental studies, planning, or a related field (Master’s a plus)
• Strong working knowledge of CEQA and NEPA
• Familiarity with California environmental laws and agencies (e.g., CEQA, NEPA, ESA/CESA, Clean Water Act; BAAQMD, CDFW, RWQCB, USACE, etc.)
• Prior experience managing public- and/or private-sector environmental projects
• Excellent technical writing and analytical skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Collaborative by nature, but confident working independently

Why This Opportunity Stands Out

• Stable, well-respected firm with a people-first culture
• Interesting, high-impact projects across California
• Hybrid work model with strong internal support
• Clear room for continued growth and leadership
• Competitive hourly compensation with overtime eligibility

This is an excellent opportunity to join an innovative and progressive organization. A place where a motivated self-starter interested in advancing their career would find a long-term home.

The position offers competitive compensation, bonuses, vehicle, and a very strong benefits package, including health/vision/dental insurance, holiday/vacation, performance bonuses, 401k with match, life insurance, disability insurance, wellness programs, etc. Progression and other profit opportunities would also be available.

The roles is ideally slated to be based in the Bay Area (East or South Bay) but could be flexibly structured throughout Northern California. It's structured with a Hybrid work schedule, home based with occasional travel to client locations. The organization would be open to helping assist with relocating of a capable professional into the area from another region of California (essentially anything of reason can be structured for the right individual).

Apply here, through our corporate website at: , or submit to:

Sequence Staffing

2008 Opportunity Drive, Suite 140

Roseville, CA 95678

Phone: 916-782-6900

Email:

“Sequence: Where a handshake still means everything.”