Jobs in Daly City, CA

About Us

BAGGU is a design focused bag company based in San Francisco, California. We are a small but hard-working team of people dedicated to making bags that feel good to use.

For more information on our company visit us at or follow us on social media @baggu.

Please note that is used for Customer Experience inquiries - please do not use this channel for Application inquiries.

About the Role

BAGGU is looking for a strategic Social Media Manager to lead our digital presence in a way that serves our evolving marketing, brand, and business goals. The ideal candidate knows how to build and engage an active community while driving measurable results. We're seeking someone with proven experience working with high-visibility brands, cultivating passionate online communities, and translating insights into action.

Location and Working Hours

• Open to San Francisco Bay Area based candidates
• Hybrid - 2 days in office, 3 days remote
• Working hours are 10am - 6pm PT, with some weekend availability and travel required

Responsibilities

• Lead social media strategy across all platforms to drive traffic and conversions to our website through engaging content and storytelling
• Develop and execute comprehensive social content strategy that aligns with marketing initiatives while maintaining consistent brand presence across platforms
• Create detailed content calendars (short and long term); partner with Creative team to produce and optimize platform-specific assets that resonate with target audiences
• Monitor and analyze social media metrics, customer behavior trends, and campaign performance to optimize strategy and ROI
• Manage community engagement by monitoring customer sentiment and overseeing responses to comments, DMs, and public forums.
• Proactively identify and capitalize on emerging opportunities, including new platforms, features, and moments to maximize brand visibility and engagement
• Oversee product seeding initiatives by identifying and managing relationships with key influencers and brand partners
• Oversee curation and integration of user-generated content across marketing materials such as website, email, and product pages

Requirements

• Minimum 4 years of experience in social media management, preferably in fashion e-commerce
• Demonstrated success managing social media presence for a high-visibility brand with 500K+ engaged followers across platforms and engaging with online communities
• Strong analytical skills; expert in tracking and reporting on performance, and translating data into strategic direction
• Proven track record of growing social media engagement and driving conversions through organic and paid social initiatives
• Excellent written and verbal communication skills with ability to adapt concepts across different platforms
• Experience developing creative briefs and providing strategic direction to creative teams
• Proficiency in social media management tools and analytics platforms
• Demonstrated knowledge of current social media trends, best practices, and platform-specific content strategies
• Experience in influencer relationship management and product seeding campaigns
• Strong project management skills with ability to coordinate multiple initiatives simultaneously

Nice to Haves

• Track record of working on long lead timelines and is familiar with fashion/DTC release schedule
• Understanding of e-commerce customer journey and conversion optimization
• Experience working with external brand partners

Benefits

• Time Off: 16 days PTO + 11 company holidays
• WFH Stipend
• Health Insurance (with optional Dental and Vision)
• Optional: FSA/HSA and commuter benefits
• 401k: Eligible after 1 year
• Other Perks: Virtual Yoga Classes and BAGGU employee discount

Pay Transparency

• $100,000 Base salary
• Exempt (not eligible for overtime)

Job Description: Transit City Manager

Employment Type: Full-time

Work Type: Remote

Duration: 12 months (Annual Renewal)

Location: San Francisco

Role Objective:

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping Maintenance Expert will be responsible for improving & maintenance of city / country transit data and providing country specific expertise. The Maintenance Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth for the countries they would be responsible for maintenance.

Role & Responsibilities as a Maintenance Expert:

Communicating with City Experts & other stakeholder teams and achieving the project objectives.

Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.

Validate quality of new and updated data in the data management platform.

Make necessary edits for all transit data types.

Flag issues to Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.

Develop outages and alerts capabilities in their assigned city.

Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Experience / Skills:

6 months +

Graduate or equivalent experience

Good Communication skills in English - additional languages are preferred

Experience with Transit projects - GTFS knowledge preferred

Proficiency in GIS mapping tools and knowledge of the country's transit/traffic network.

Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country

Comfortable with a rapidly changing environment

Strong problem-solving skills and excellent attention to detail

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

Senior Environmental Project Manager - CEQA

Location: San Francisco Bay Area (Hybrid)

Sequence has been exclusively retained to identify a Senior-level Environmental Project Manager for one of the nation’s most respected, long-standing, multi-discipline environmental and planning consultancies supporting public- and private-sector clients throughout California and beyond.

Our client is a well-established firm with decades of history, a collaborative culture, and a deep bench of technical specialists. They are seeking a seasoned CEQA professional who can own projects end-to-end, lead teams, and serve as a trusted advisor to clients and agencies.

This is a true senior-level role – not a paper-pushing position. You’ll be hands-on where it matters, but also entrusted with responsibility, judgment, and autonomy.

What This Role Looks Like

You’ll work within a cross-disciplinary team of planners, biologists, air/noise specialists, and designers on a diverse portfolio of projects across California. The work spans CEQA/NEPA documentation and compliance, public infrastructure, utilities, parks and open space, residential and institutional development, and long-range planning efforts. Including working on efforts related to General Plans, Specific Plans and Park Master Plans.

This role blends technical excellence with project leadership:

• Leading and managing CEQA/NEPA documents from scoping through certification
• Independently drafting clear, defensible environmental analysis
• Managing scopes, schedules, budgets, and subconsultants
• Serving as a primary client contact and representing clients at meetings and hearings
• Coordinating with agencies and regulatory bodies
• Helping set the tone for quality, responsiveness, and accountability on projects

While some travel and occasional evening meetings are part of the work, the firm is intentional about sustainable workloads and flexibility, offering a hybrid schedule that supports both collaboration and balance.

Who Were Looking For

• Bachelor’s degree in environmental studies, planning, or a related field (Master’s a plus)
• Strong working knowledge of CEQA and NEPA
• Familiarity with California environmental laws and agencies (e.g., CEQA, NEPA, ESA/CESA, Clean Water Act; BAAQMD, CDFW, RWQCB, USACE, etc.)
• Prior experience managing public- and/or private-sector environmental projects
• Excellent technical writing and analytical skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Collaborative by nature, but confident working independently

Why This Opportunity Stands Out

• Stable, well-respected firm with a people-first culture
• Interesting, high-impact projects across California
• Hybrid work model with strong internal support
• Clear room for continued growth and leadership
• Competitive hourly compensation with overtime eligibility

This is an excellent opportunity to join an innovative and progressive organization. A place where a motivated self-starter interested in advancing their career would find a long-term home.

The position offers competitive compensation, bonuses, vehicle, and a very strong benefits package, including health/vision/dental insurance, holiday/vacation, performance bonuses, 401k with match, life insurance, disability insurance, wellness programs, etc. Progression and other profit opportunities would also be available.

The roles is ideally slated to be based in the Bay Area (East or South Bay) but could be flexibly structured throughout Northern California. It's structured with a Hybrid work schedule, home based with occasional travel to client locations. The organization would be open to helping assist with relocating of a capable professional into the area from another region of California (essentially anything of reason can be structured for the right individual).

Apply here, through our corporate website at: , or submit to:

Sequence Staffing

2008 Opportunity Drive, Suite 140

Roseville, CA 95678

Phone: 916-782-6900

Email:

“Sequence: Where a handshake still means everything.”

PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY. An Alameda County Job Application is required to be considered for ALL County recruitments.

Compliance and Privacy Officer

Alameda County Health, Behavioral Health Department is recruiting for its next:

Compliance and Privacy Officer

$140,088.00-$170,289.60 Annually

Placement within this range is dependent upon qualifications.

Plus, an excellent benefits package!

This is a provisional recruitment.

*For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

This position requires CA residency.

Please do not hesitate to contact Tyler ( ), if you have any questions regarding the position or recruitment process.

About Us

As part of Alameda County Health, the Behavioral Health Department supports people with Medi-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the State’s resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patients’ rights, and psychiatric and integrated health care providers.

POSITION

Under general direction, the designated program Compliance and Privacy Officer (CPO) plans, organizes, directs, monitors, and promotes an effective compliance and privacy program. This position ensures that departmental compliance programs are consistent with Alameda County Health (ACH) Standards of Conduct and core values, policies and procedures, and promote adherence to applicable federal and state laws to advance the prevention of healthcare fraud, waste, and abuse, while providing quality care and services to those served by ACH; oversee all ongoing activities related to the development, implementation, maintenance, and adherence to ACH’s policies and procedures covering the privacy of and access to protected health information (PHI) in compliance with applicable state and federal laws; and performs other related work as required.

DISTINGUISHING FEATURES

This classification is in ACH and reports to the Chief Compliance and Privacy Officer and is responsible for the broad coordination of the Department’s comprehensive healthcare compliance and privacy assurance program. The incumbent is responsible for coordinating and performing activities related to education, training, auditing, and investigations to ensure employee awareness and compliance with the program and may serve as project manager overseeing the development, implementation, and maintenance of related programs. This classification is distinguished from the Quality Assurance Administrator classification which has primary responsibility for day-to-day operational issues focused on the appropriate and effective delivery of services to clients whereby this classification is focused on broader departmental-wide compliance activities.

EXAMPLE OF DUTIES

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Implements and oversees the compliance and privacy program at departmental level to ensure the program meets the state/federal requirements and is aligned with the Alameda County Health Office of Compliance Services (OCS)
2. Acts as a consultative resource for the entity leadership and associates on compliance and privacy matters. Provides overall leadership on issues concerning compliance and privacy, including developing and implementing controls designed to ensure compliance with applicable laws, rules and regulations, accurate coding and billing, contract agreements and detect and deter fraud, waste, and abuse.
3. Identifies compliance vulnerabilities and risks, ensures that responses to reported concerns, alleged violations of the law, and/or conflict of interest, privacy, are reported in a timely appropriate, and consistent.
4. Ensures the implementation and maintenance of an effective healthcare compliance and privacy program for the entity which will include conducting relevant risk assessments and developing risk-based compliance work plans.
5. Maximize current strengths of the healthcare compliance and privacy program, identify and remedy gaps, proactively assess and address emerging compliance risks.
6. .Leads and participates in Compliance Team Projects and initiatives when requested (e.g., exclusion monitoring, triennial audits, etc.)
7. Oversees the implementation of corrective actions and monitoring in response to identified issues, audits, and annual work plan items.
8. Independently investigates or supervises the investigation of compliance or privacy concerns raised through the Agency Helpline or other reporting mechanisms.
9. Ensures distribution, implementation, and education regarding compliance policies and procedures, fraud waste and abuse, conflict of interest, code of conduct, billing and documentation, HIPAA privacy, and security awareness training.
10. Participates in the development and implementation of annual work plan, enterprise risk assessment, and management and aligns entity risk assessment with the Agency risk management plans.
11. Chairs or co-chairs the entity compliance and privacy committees and reports to the entity and Agency level leadership on compliance matters and progress on a regularly established frequency.
12. Maintains knowledge of rules and regulations (healthcare compliance, HIPAA, HITECH, state privacy laws, etc.) that impact specific service areas and the organization and acts as a subject matter expert to support and provide guidance to workforce members.
13. Develops and maintains collaborative relationships with leaders and stakeholders across the organization.
14. Identifies opportunities and supports efforts to build a culture of compliance.
15. Performs other duties as assigned.

Compliance and Privacy Officer

QUALIFICATIONS

EDUCATION:

Possession of a bachelor's degree in public health, health care administration, social work, business administration, public administration, nursing, or a related field.

AND

EXPERIENCE:

The equivalent of four (4) years of responsible, professional-level healthcare compliance and recent experience in one or more of the following areas in a healthcare delivery setting consisting of community health clinics, hospitals, skilled nursing facilities, physician practices, health insurance plans, or other healthcare settings with a focus on regulatory compliance, quality assurance, health care law and/or administration, risk management and/or regulatory investigations.

CERTIFICATE:

Possession of a Healthcare Compliance Certificate issued by the Healthcare Compliance Association’s Certification Board.

HOW TO APPLY

Please email your County of Alameda Job Application, resume and cover letter to:

Tyler ( )

The application template is available online on Alameda County’s Online Employment Center @

USERS can click on “Fill out an application” to fill out an application template. Once the application is completed, candidates can click on the “Review” tab to “Print My Application” or “SAVE as PDF”. AN ALAMEDA COUNTY JOB APPLICATION MUST BE SUBMITTED TO TO BE CONSIDERED FOR THE POSITION.

Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

BENEFITS

In addition to a competitive salary, employees also enjoy an attractive benefits package with the following elements:

For your Health & Well-Being

• Medical and Dental HMO & PPO Plans
• Vision or Vision Reimbursement
• Basic and Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short and Long -Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)
• Annual Cost of Living Adjustments as determined by bargaining units
• May be eligible for Public Service Loan Forgiveness
• May be eligible for up to $3,300 in annual County allowance

For your Work/Life Balance

• 12 paid holidays
• 4 Floating holidays and 7 Management Paid Leave days
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Employee Wellness Program
• Employee Discount Program
• Child Care Resources

*Benefit rates are dependent upon the management employee's represented or unrepresented classification.

Code Red is Partnered with a fast-growing startup. They are a software company in the healthtech space. Series D round of funding, located in San Francisco, New York City, + Seattle.

What you’ll do:

• Product Security Engineering and Software Security Engineering work, Bug Bounty, Vulnerability Management, and core ProdSec/AppSec management work.
• Will be taking over a small security team and growing it.
• Work with Product and Engineering teams to push out products.
• Collaborate with engineering, mitigate security risks, and support shipping quickly.
• Support threat modeling, shifting left, building tooling, and automating processes.
• Review code designs and pull requests, SSDLC, not a generalist/SecOps role.

Does this sound like you?

• 8+ years' exp. working on Application or Product Security Engineering teams.
• True Leadership experience, a small team is fine, but needs to have true management experience, able to influence and build a team + Engineering.
• Proven track record of starting and scaling a successful Product Security program.
• Excited about integrating security into product delivery without slowing things down.
• Passion for security and technology, bonus points for SWE background.

[leveling Engineering Manager or Sr. Engineering Manager, up to $350K base salary + equity]

*Direct-Hire/Permanent - must be located in San Francisco, New York City, or Seattle*

Cannot wait to hear more about this position?

Click apply below or reach out to Erin Barry ( ) today, and they will share more information and details about the role.

Code Red Partners are extremely committed to working with equal opportunity employers helping build a diverse and inclusive workforce within Cyber Security. We put the people we work with at the heart of everything we do and dedicate all we do to playing a part in developing an industry that represents a variety of backgrounds, perspectives, and skills.

Presales Solution Architect – US

Series AI Start-up - AI/ML

Location: San Francisco Bay Area (Hybrid)

Salary: Market-leading salary package + stock + benefits

The Role

As a Presales Solution Architect, you’ll operate at the intersection of enterprise AI — helping organizations unlock predictive intelligence from the structured data that powers their business. You’ll work hand-in-hand with Enterprise Account Executives and technical stakeholders to identify architectural challenges, design scalable AI solutions, and guide customers through high-impact technical evaluations that directly drive revenue.

This role is perfect for someone energized by solving complex technical problems, engaging deeply with customers, and clearly articulating how advanced AI capabilities translate into measurable business outcomes. If you thrive in fast-growth environments and want to help enterprises operationalize next-generation AI at scale, you’ll excel here.

What You’ll Do & Achieve

• Drive technical discovery sessions to identify high-impact, high-value use cases where enterprise AI delivers measurable ROI.
• Collaborate with Sales to create compelling demos, run competitive benchmarks, and prototype solutions on customer datasets to accelerate deals.
• Own the technical vision for assigned customers, cultivating deep relationships with senior stakeholders and shaping long-term adoption strategies.
• Lead end-to-end solution delivery, coordinating cross-functional teams — including engineers, IT, governance, and business stakeholders — to remove blockers and ensure alignment.
• Architect scalable, production-ready solutions and integration patterns that perform reliably in complex enterprise environments, from on-prem systems to cloud VPCs and legacy infrastructure.
• Capture patterns and insights from deployments to generate high-impact engineering feedback, informing product and model development.
• Develop repeatable deployment strategies, reference architectures, and best-practice playbooks to accelerate the impact of the broader Solutions Architect team.
• Travel up to 50% of the time to engage directly with customers and deliver hands-on solution experiences.

Who You Are

• 7+ years in customer-facing technical roles (e.g., Solutions Architect, Sales Engineer, ML Engineer, Data Scientist) with proven success delivering complex AI or ML solutions.
• Track record leading enterprise-scale technical implementations, spanning modern Generative AI or traditional machine learning systems, across cloud and on-prem environments.
• Experienced navigating multi-stakeholder enterprise environments, balancing competing priorities, and driving deployments to completion.
• Exceptional communicator, capable of translating complex technical concepts for both technical and executive audiences.
• Hands-on technical expertise in data manipulation, rapid prototyping, and analysis using tools such as Python, Pandas, and SQL.
• Collaborative, cross-functional mindset — skilled at balancing trade-offs and working effectively across teams to achieve outcomes.
• Self-starter with the ability to own initiatives end-to-end, quickly fill knowledge gaps, and deliver results.

Follow Scout Global for more roles like this

Our Procurement team is scaling rapidly, and we’re looking for a Contractor: Procurement Operations Manager to build and standardize the enablement foundation that powers consistent, seamless experience for requesters and internal stakeholders. This role will own Procurement’s knowledge ecosystem—SOPs, templates, tools guidance, playbooks, and communications—so teams can execute faster, with clarity, and with the right controls.

In addition to content ownership, you will document current-state processes, identify where users experience the most friction, and translate those insights into clear enablement guidance and prioritized roadmaps (in partnership with process owners). You’ll partner across P2P, Source-to-Contract, T&E, and Contingent Labor to make Procurement easier to navigate, reduce rework, support compliance, and tell the story of Procurement’s impact and wins through crisp internal storytelling and data-informed narratives.

This is a high-impact opportunity to shape how Procurement is experienced across the organization—making processes clearer, faster, and more scalable while maintaining the right governance and controls. You’ll reduce friction for employees by creating the content and knowledge foundation people use, and you’ll help teams move faster by documenting processes, surfacing the biggest friction points, and turning them into prioritized enablement roadmaps. If you love building structure from ambiguity, telling crisp operational stories, and creating systems that scale, this role is for you.

Responsibilities

• Own and standardize Procurement enablement materials across the lifecycle (SOPs, templates, playbooks, tools guidance, FAQs, training materials).
• Establish and maintain a single source of truth for Procurement knowledge (information architecture, version control, governance, review cadence, approvals, and archival).
• Document end-to-end processes across P2P, S2C, T&E, and contingent labor by partnering with SMEs to capture current state, decision points, and handoffs.
• Identify top friction areas through stakeholder interviews, data intake, and cycle-time/rework signals; synthesize themes into clear problem statements and enablement implications.
• Translate friction into action by turning process insights into:
• Clear user guidance (decision trees, checklists, FAQs, what to expect” walkthroughs)
• Standardized templates and “golden” SOPs
• Prioritized enablement + documentation roadmaps aligned to business needs and compliance requirements (partnering with process owners for execution)
• Standardize SOPs, templates, and communications to reduce cycle time, minimize rework, and support compliance requirements.
• Develop internal communications that proactively notify stakeholders of process changes, enhancements, new tools/features, and key reminders (launch notes, release comms, “what changed” summaries).
• Create clear, user-friendly guidance for end users and internal teams (how-to guides, quick-starts, role-based documentation, training modules).
• Translate policy into practical guidance that aligns with cross-functional requirements (Security, Legal, Finance, Accounting, Tax, IT, HR) while remaining simple and usable.
• Use data for storytelling—turn metrics and insights into compelling narratives that highlight Procurement wins, improvements, and the evolving end-user experience.
• Own enablement content for key workflows (intake, approvals, contracting, supplier onboarding, invoicing, T&E) content and knowledge management ownership; not operational execution.
• Partner with SMEs and operators to capture tribal knowledge and convert it into durable, scalable documentation and training.
• Continuously improve the enablement experience through feedback loops, stakeholder interviews, content performance/usage analytics, and periodic content audits.

Required Skills

• 5+ years (or equivalent) in knowledge management, enablement, program/content management, operations, or process documentation in a fast-paced environment.
• Proven ability to create and maintain SOPs, templates, playbooks, and training content that are clear, scalable, and adopted.
• Familiarity with Procurement domains: P2P, S2C, contracting, supplier onboarding, T&E, contingent labor (VNDLY).
• Experience with tools like Zip, Oracle, Ironclad, VNDLY, Navan (or comparable systems).
• Strong writing and editing skills; ability to simplify complex processes into crisp, user-friendly guidance.
• Experience building internal communications (change announcements, rollout comms, training notices) with action-oriented messaging.
• Ability to map/document processes and synthesize ambiguity into clean, structured artifacts (process maps, decision trees, swim lanes).
• Strong systems thinking and process orientation—ability to standardize, define ownership, and implement governance for content lifecycle management.
• Comfort using data and stakeholder feedback to identify friction, prioritize improvements, and craft narrative updates.
• Excellent cross-functional collaboration skills and high attention to detail.

Pay Range

• $65-$80/hour

Amagi is an Emmy-winning, AI-enabled cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.

Our Impact

Trusted by 23 of the world's top 50 listed media companies, Amagi delivers:

• 7,000+ channels across 300+ content distributors
• 500,000+ hours of content processed
• 26 billion+ monetized ad impressions

We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Headquartered in Bengaluru with 1,000+ team members across the Americas, EMEA, and APAC, we're redefining how media is created, distributed, and monetized, intelligently and at global scale.

Our identity and mission: Amagi, meaning "freedom", is building the world's leading media technology business grounded in purpose and integrity. We balance individual autonomy with collective mission, guided by the Amagi Way. We're creating a workplace where innovation thrives through the harmonious blend of freedom and shared purpose.

Job Profile

Amagi is seeking an exceptional Chief of Staff to serve as a strategic partner and force multiplier to our President of Global Business. This is a high-impact role for someone who thrives at the intersection of strategy and execution in a hyper-growth environment.

The Opportunity

You'll operate at the center of Amagi's global revenue engine: partnering with the President and senior leadership to drive operational excellence, cross-functional alignment, and flawless execution of strategic priorities across revenue, product, engineering delivery, and customer-facing functions spanning the Americas, EMEA, and APAC.

This isn't a traditional staff role. You'll translate ambitious strategy into measurable outcomes by leading mission-critical initiatives, removing organizational friction, and establishing operating rhythms that scale with our growth. You'll be the connective tissue between vision and reality - ensuring the right conversations happen, decisions get made, and execution follows through.

What Success Looks Like

You'll know you're succeeding when:

• Strategic initiatives move from concept to completion with speed and precision across delivery, product, and revenue teams
• Cross-functional collaboration between sales, marketing, CS, product, and delivery becomes smoother and more effective
• The leadership team gains leverage through improved operating cadence and communication
• Critical business metrics accelerate as organizational effectiveness improves
• Product-market alignment strengthens and go-to-market execution sharpens

Who Thrives in This Role

You bring strategic thinking, operational rigor, and hands-on execution experience from a fast-scaling global SaaS or technology environment. You understand the interplay between product development, go-to-market functions, and delivery excellence. You're energized by complexity, comfortable with ambiguity, and skilled at building structure without bureaucracy across diverse functional areas.

Key Responsibilities

Strategic Planning & Execution

• Partner with the President to define, prioritize, and execute strategic initiatives across the business.
• Serve as thought partner on critical business strategy decisions: market expansion, M&A, pricing, product-market fit, competitive positioning
• Drive alignment between regional and functional leaders on annual and quarterly business priorities.
• Translate high-level strategy into clear operating plans, milestones, and measurable outcomes.
• Prepare executive-level materials including business reviews, board presentations, and strategic updates.

Business Operations & Performance Management

• Establish and manage operating cadences including business reviews, KPI dashboards, and leadership forums.
• Own the cadence, agendas, pre-reads, decisions, and follow-through for all leadership forums
• Partner with Finance, RevOps, and Analytics teams to monitor performance, identify gaps, and recommend corrective actions.
• Support planning processes such as annual operating plans, headcount planning, and investment prioritization.
• Drive clarity and accountability across initiatives through structured project management and follow-through.

Cross-Functional Alignment

• Serve as a connective tissue across Sales, Marketing, Partnerships, Customer Success, Product, and Operations.
• Drive strategic programs that don't have a natural owner (e.g., GTM-Product alignment, Delivery transformation, go-to-market for new product line)
• Ensure effective communication and execution across global regions (Americas, EMEA, APAC).
• Partner with functional leaders to remove roadblocks and improve speed of decision-making.
• Manage special projects (eg. due diligence for M&A, post-merger integration, organizational redesign)

Organizational Effectiveness

• Partner with People/HR teams to support leadership development, succession planning, and organizational design.
• Support hiring of senior leaders (participate in interviews, conduct back-channeling, facilitate onboarding)
• Help scale leadership operating models and management rhythms as the company grows globally.
• Foster a culture of accountability, continuous improvement, and high performance.
• Coach and influence senior leaders through data-driven insights and structured problem-solving.

Executive Partnership

• Act as a trusted thought partner to the President on business strategy, organizational design, and execution.
• Support preparation for key internal and external meetings, including executive leadership and board interactions.
• Represent the President in select cross-functional forums and initiatives as needed.
• Anticipate business challenges and proactively surface insights and recommendations.

Skills and Expertise Required

Required

• 10+ years of experience in high-growth technology companies, with progressive responsibility across multiple functions
• Strategy consulting or investment banking pedigree OR GM/operator experience leading P&L or major business unit
• MBA from top-tier program strongly preferred (not required for exceptional operators)
• Multi-functional fluency: Deep understanding of at least 2 of: Revenue/GTM, Product Management, Engineering/Delivery, Business Operations
• Financial acumen: Can build P&L models, analyze unit economics, assess business cases, and speak CFO's language
• Strategic thinking: Track record of shaping business strategy and driving strategic initiatives
• Executive communication: Exceptional written and verbal skills; can craft board memos, strategic narratives, and executive briefings
• Cross-functional leadership: Demonstrated ability to drive results through influence across senior stakeholders
• Organizational savvy: High EQ, political intelligence, ability to navigate complex stakeholder environments
• Bias for action: Comfortable with ambiguity, able to drive decisions and move quickly

Preferred

• Prior Chief of Staff experience to C-suite executive in $100M+ revenue company
• P&L ownership: Prior GM, VP, or business unit leader role with budget responsibility
• International experience: Lived/worked in India or other emerging markets
• M&A experience: Led due diligence, integration, or corporate development
• Board exposure: Prepared board materials or presented to boards
• Technical background: Prior engineering, PM, or technical role (not required but valued)

Base Salary Range: $180,000 – $240,000 USD (annual), plus performance pay incentive. In accordance with local pay transparency laws, this reflects the expected base pay range for this role in the United States. Actual compensation within the range will be determined based on job-related factors such as skills, experience, training, and location.

Total Rewards & Benefits

• Competitive Total Compensation, including base salary, incentive compensation, and equity package.
• Comprehensive Health Coverage including medical, dental, and vision plans
• Retirement Savings Program with a 401(k) employer match of up to 3%
• Paid Time Off (PTO) including four (4) weeks of vacation plus twelve (12) paid company holidays
• Paid Parental Leave for both primary and secondary caregivers
• Flexible Benefits & Protection Programs, including Flexible Spending Accounts (FSA), life insurance, Accidental Death & Dismemberment (AD&D), and short- and long-term disability coverage
• Employee Wellbeing Support, including access to an Employee Assistance Program (EAP)

Amagi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amagi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Position Description:

This position provides evaluation, communication, coordination, recognition, and enforcement in the areas of safety, health, environment, and asset protection on a district level. This position works with Stores, and Corporate management to control inventory shrink, reduce damages, improve gross margin, minimize accident frequency rates on General Liability, Property, and Workers Compensation claims, improve execution of standard operating procedures (SOP), and ensure a safe environment for our customers and employees. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing Closed Circuit Television (CCTV) necessary for same, and writing reports on information received. Physical travel to assigned and unassigned sites required on a daily bases for scheduled site visits, incident response and to maintain program standards for asset protection and safety programs.

Assesses procedures throughout assigned territory to ensure the protection of all Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, including Team Members, customers, participants, inventory, cash, and equipment. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing CCTV necessary for same, and writing reports on information received.

Essential Duties and Responsibilities:

• Executes, with excellence, the business plan and associated Asset Protection and Safety programs that will deliver desired shrink, safety, and profit results with the highest service standards.
• Responds to incidents at assigned sites and non-assigned sights as required ensuring asset protection and safety coverage are maintained and financial goals are achieved.
• Reviews asset protection, safety, and company audits by reviewing digital, hard copy, and CCTV, and provides all data/reports to appropriate manager.
• Conducts asset protection, safety, and organizational audits on-site and remote (CCTV), ensuring company policy expectations are achieved. Ensures compliance programs are in place and effective for equipment, training, government agency compliance, asset protection, and safety programs.
• Develops great teams and partnerships by fostering good working relationships with corporate workgroups and local law enforcement so that observations and recommendations can be made to improve inventory shrinkage and store operations.
• Partners with Store leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to.
• Works with internal customers and Company leadership to develop loss reduction strategies. Conducts on-going risk assessments and outlines corrective measures.
• Responsible for embracing the Company’s commitment to customers, customer service, and safety through maintaining and enforcing a safe and secure environment.
• Partners with store leadership and management within an assigned territory to manage and control the asset protection and safety operations ensuring company standards and expectations are achieved.
• Minimizes operational shrinkage by assessing exception-based reports and acting on them accordingly.
• Conducts monthly and weekly inventory controls, audits of paperwork, and monthly retail units, ensuring accuracy and implementing shrinkage and safety controls.
• Holds and maintains a valid, state-issued drivers’ license.
• Must have the ability to operate and drive a motor vehicle safely. Possesses reliable transportation and, when necessary, the ability to rent a third-party vehicle or drive a company vehicle, traveling to multiple company sites and business-related sites on a regular basis, investigating incidents, completing audits, and supporting all operations.
• The ability to travel with little to no notice, both short and long distances.
• Reviews and analyzes activities and records to determine compliance with Goodwill GCNA policies and SOPs.
• Reviews Asset Protection, Risk/Safety, and Audit reports and develops recommendations to reduce inventory shrinkage.
• Initiates, conducts, and supports confidential internal/external investigations involving company assets and associates. Supports recovery and civil demands.
• Assists with incident investigations; prepares investigation reports including recommendations on corrective and preventive actions; and monitors implementation.
• Reviews CCTV using a mobile phone, IPAD, or like device, and computer monitor for incidents and activity, including but not limited to asset protection, safety, accounting, project delivery, integrity, productivity, etc.
• Utilizes approved technology and software systems to identify, investigate, build and maintain investigations to company standards, retaining all required records.
• Conducts physical live observations and apprehensions.
• Supports company Asset Protection program by assisting with the repair, installation and programming of CCTV systems, key control and other physical security elements protecting life and company assets.
• Presents Asset Protection cases to law enforcement/courts. Testifies in court representing the company with integrity and professionalism.
• Ensures store compliance with all laws and workplace standards.
• Acts as a liaison between the Stores and Corporate on all Asset Protection matters to accomplish Goodwill GCNA shrink goals.
• Participates as a member of the District Management team in the planning, formulating, and implementation of the District missions and goals.
• Advises the District team on matters related to Asset Protection & Safety.
• Detects and resolves situations involving associate theft, abuse, or unsafe acts involving company assets, policies, or procedures.
• Ensures that all physical security measures are in place and operational (i.e., alarms, CCTV, etc.).
• Coordinates implementation of emergency response plans and acts as Emergency Coordinator for the District.
• Reviews/Reports on inventory movement and damages. Supports inventory activities by providing direction and acting as a liaison between the Stores and Corporate.
• Conducts Safety and Incident Reviews.
• Conducts and drives Safety awareness and training programs.
• Reviews and manages Safety processes and rates.
• Reviews incoming communications, alerts, audits, etc., for Asset Protection and Safety, checking for issues and addressing them appropriately to achieve risk or liability reduction goals for all company divisions.
• Attends meetings and scheduling obligations monthly, weekly, and daily or as required by situational needs at organizational sites with the ability to adjust schedules with little to no notice to meet needs or emergency situations.
• Maintains, delivers and trains all company safety programs to reduce customer, Team Member and property damage claims. Ensures company safety standards, programs and training are in place and executed with consistency to all areas of the company.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associates or Bachelor’s Degree preferred
• At least 3 years’ experience in multi-site retail security/loss prevention, including use of the Wicklander Zulawski (WZ) interview training program, Basic OSHA Safety regulations, as well as LPC and CFE certifications preferred
• Microsoft office skills including Word, Excel and Outlook
• Experienced in CCTV usage
• Ability to speak and read English proficiently
• Bilingual skills helpful, but not required
• Ability to prioritize duties every day, managing multiple investigations/audits, and discerning the information given for appropriate next steps
• Ability to make appropriate decisions in stressful situations
• Ability to use strategic thought process to minimize exposure to emerging threats and trends
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss
• Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
• Ability to influence activities and results of those who are not direct reports
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position