Jobs in Dallas

About American Meat Companies:

American Meat Companies was founded by Ron and Mariellen Day in a small meat locker in Anaheim, California. From our very modest beginnings in 1975, American Meat Companies has grown to become one of the largest meat purveyors in Southern California and has expanded to a brand new state-of-the-art facility in Dallas, Texas.We produce a full line of steaks, hamburger patties, pork chops, and poultry items, and we make them to your specifications.

We know meat. And it’s all we do. We are passionate about quality and we are extremely proud of the reputation we have earned over the past 46 years.

2nd Shift Industrial Maintenance Tech Job Summary:

Under the supervision of the Facilities & Maintenance Manager, you will be responsible for setting up, installing, repairing, and maintaining production/manufacturing equipment and machinery for a new start-up facility. Inspects equipment for proper functioning and performs preventative maintenance duties per manufacturer's specifications. Diagnosis equipment malfunctions and makes repairs or adjustments as needed. Responsible for assuring all work performed meets Product Safety and Quality, Employee Safety, and Legality of Policies and Procedures.

Essential Duties and Responsibilities:

1. Follow specifications of blueprints, manuals, and schematic drawings; install, maintain and repair

equipment, machinery, physical structures, and plumbing/electrical systems.

2. Inspect, measure, and test equipment while in operation visually (using electrical and electronic equipment) and auditory (listening for unusual sounds from machines or equipment) to detect malfunction, wear, misalignment, or other problems. Inspect used parts to determine changes in dimensional requirements.

3. Discuss/diagnose machine problems with the Maintenance Supervisor, Production Supervisor, Production Superintendent, Plant Manager, or other maintenance workers. Inform appropriate management personnel of equipment and parts needs.

4. Dismantle defective machines and equipment and install new or repaired parts. Reassemble and test machines.

5. Clean and lubricate shaft, bearings, gears, and other parts of machinery.

6. Install and repair electrical apparatus, such as transformers, wiring, and electrical and electronic components of machinery and equipment.

7. Layout, assemble, install and maintain pipe systems and related hydraulic and pneumatic equipment. Repair and replace gauges, valves, pressure regulators, and related equipment.

8. Install, program, and repair automated machinery and equipment, such as robots or programmable controllers.

9. Set up and operate machine tools, such as lathe, grinder, drill, and milling machine, to repair or fabricate machine parts.

Other Duties and Responsibilities:

1. Repair and maintain the physical structure of the establishment and perform preventative maintenance functions.

2. Assist production personnel in change-over and set-up procedures.

3. Attend safety classes/seminars as periodically scheduled.

Decision Making & Problem Solving: Responsible for troubleshooting, diagnosing, and repairing production equipment, including but not limited to industrial blenders, industrial mixers, automated packaging equipment, robotic equipment, pumps, valves, and pressure vessels.

Good Manufacturing Practices: Interprets GMP and HACCP regulations into Company and product-specific practices.

Production Support: Accountable for the efficient installation, maintenance, and repair of Electrical Controls and Mechanical machinery. Equipment includes but is not limited to Hydraulics Combo Dumpers, Meat Blenders, Grinders, Freezers, Scales, Labelers, Case Sealer, Baggers, Seasoning equipment, etc.

Project Management: Engages in cross-functional activities and collaborates across boundaries to ensure successful project implementation. Gathers information to interpret needs, assess requirements, and take the initiative to identify sound solutions through the application of expertise and knowledge. Must have a very strong customer service orientation with a high sense of urgency.

Quality System Compliance: Ensures the requirements of the Quality System, the Quality System Regulation (USDA, FDA), and other relevant standards are fulfilled.

Safety: Enforces Company safety policies and procedures. Responsible for the safe operation and performance of Maintenance and Facility.

Technical Documentation/Communication/Processes: Knowledge of preventive maintenance procedures / Total Productive Maintenance. Prior experience in Computerized Maintenance Management Systems.

Training & Development: Complete training and documentation thereof, in line with Company policies and procedures.

Other Compliance: Works to ensure compliance with all applicable laws and regulations issued by OSHA, EPA, Labor & Employment Law, and other federal, state, and local regulations, including Lock-out/Tag-out, confined spaces, and personal protection regulations.

Job Requirements (Education, Work Experience, Certifications, Skills)

Education: High school or equivalent (Required), Technical Degree (Preferred), technical training, or equivalent years' experience acceptable in place of formal education. Must be computer literate with proficiency in using CMMS systems.

Work Experience: Minimum five (5) years of industrial maintenance experience in manufacturing (Food Preferred); strong in precision maintenance, electro-mechanical troubleshooting, and other industrial skills to include pneumatic and hydraulic system knowledge with; experience with mechanical systems (e.g., gear boxes, chains, sprockets, motors, seals, bearings), product manuals (e.g., reading and applying knowledge to make repairs), troubleshooting mechanical breakdowns (pinpointing and fixing breakdowns), and reading mechanical drawings (e.g., hydraulics, pneumatics); Experience with electrical systems to include low voltage control circuits, motor circuit controls, VFD s, PLC troubleshooting knowledge (Rockwell PLC/HMI knowledge), and electrical safety systems required.

Certifications: OSHA 40 (Preferred)

Skills:

Ability to communicate effectively with a variety of individuals.

Ability to work in a fast-paced environment.

Ability to reason, negotiate, instruct, persuade, or speak with others.

Ability to pay close attention to detail.

Strong interpersonal skills and judgment in communicating with staff.

Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.

Excellent written and oral communication skills.

Proven ability to juggle multiple tasks simultaneously.

Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.

Ability to solve complex problems.

Fully competent to a high degree in mechanical knowledge.

Ability to troubleshoot electrical controls.

Ability to follow verbal and written instructions, as well as interpret pencil sketches and diagrams.

Ability to read ladder logic and use it to troubleshoot systems.

Other Duties and Responsibilities:

May be required to work overtime, evenings, or weekends to complete work. May be required to work flexible shifts, including on-call.

Other duties and tasks as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 2nd Shift
• Holidays
• Possible Overtime
• Weekends as needed

Work Location: In person

Frontline Source Group has partnered with a client in the transportation industry that is seeking an experienced Senior Procurement Specialist to lead complex sourcing initiatives and procurement operations. This role is ideal for a procurement professional with experience managing federally funded projects, vendor negotiations, and large-scale competitive solicitations.

The Senior Procurement Specialist will oversee the full procurement lifecycle, including sourcing strategy, solicitation development, contract administration, supplier performance management, and regulatory compliance.

Key Responsibilities

• Lead procurement strategies for complex, high-value acquisitions including goods, services, and construction-related projects.
• Manage the full lifecycle of competitive solicitations including RFPs, RFQs, and RFBs.
• Partner with internal stakeholders to define project scope, specifications, and procurement plans.
• Develop scopes of work, bid specifications, evaluation criteria, and solicitation documents.
• Coordinate proposal evaluations and facilitate evaluation committees.
• Conduct market research, cost analysis, and pricing reviews to ensure best-value procurement outcomes.
• Lead vendor negotiations related to pricing, service levels, and contract terms.
• Draft and administer contracts, amendments, and change orders.
• Monitor supplier performance, delivery timelines, and compliance with contractual obligations.
• Ensure procurement activities comply with federal procurement regulations and requirements related to federally funded programs.
• Maintain procurement documentation and ensure audit-ready records.
• Support internal and external audits related to procurement activities.
• Utilize ERP or procurement systems such as Oracle, SAP, Lawson, or similar platforms to manage purchasing activities.
• Prepare procurement reports, spend analysis, and supplier performance metrics for leadership.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Public Administration, or related field (or equivalent experience).
• 10+ years of progressive procurement or strategic sourcing experience.
• Experience managing complex sourcing initiatives, vendor negotiations, and contract administration.
• Background in transportation, transit, government, or highly regulated industries.
• Experience with federal procurement regulations and federally funded contracts.
• Strong knowledge of strategic sourcing, supplier management, and cost analysis.
• Experience with FTA-funded procurements or public transit agencies preferred.
• Professional certifications such as CPIM, CSCP, CPPB, CPPO, or CPSM are a plus.
• Experience using ERP/MRP systems (Oracle, SAP, Lawson, or similar).

What Our Client Offers

• Competitive salary + cost-of-living bonus
• Paid time off and company holidays
• Comprehensive healthcare plans
• 401(k) retirement plan

About Us:

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

As the Data Analyst, Strategic Insights & Visualization you will play a dual role within our data organization: you will be the primary storyteller for our business performance, but you will also be a hands-on technical practitioner responsible for the integrity of our reporting suite. You won’t just build dashboards; you will define the metrics that drive our strategy. Whether it’s untangling a complex business logic request, auditing data quality in our Power BI apps, or partnering with business leaders to prioritize their roadmaps, you will lead with data. If you are a proactive problem-solver who loves to turn raw numbers into actionable business narratives, this is the role for you.

Responsibilities

Technical Execution

• Reporting & Visualization: Act as the primary resource for building and maintaining Power BI reports and dashboards. Personally manage the end-to-end deployment of Power BI Apps, ensuring high performance and intuitive user experiences.
• Metric Logic: Write and optimize the SQL and DAX required for complex business logic. Work with the data engineering team to pull the necessary data across source systems. Take ownership of metric definitions to ensure consistency across all departments, from ERP inventory tracking to Ecommerce sales performance.
• Support & Triage: Manage the support queue for reporting incidents. Investigate data discrepancies, perform root cause analysis on quality issues, and ensure that our "source of truth" remains accurate and trusted by the organization.

Leadership & Operations

• Data Governance: Lead the development and maintenance of the enterprise data dictionary and business glossary. Ensure that all technical terms are translated into clear business language for non-technical stakeholders.
• Quality Control: Define and implement data quality rules and readiness scoring. Monitor data freshness and completeness, proactively alerting the engineering team when pipelines impact reporting SLAs.
• Security & Access: Help define access control and data security within the reporting environment, ensuring that users have the appropriate permissions and that sensitive data is protected according to company standards.

Stakeholder Collaboration

• Business Liaison: Act as the primary bridge between the data team and business leaders. Translate vague requests ("we need better inventory insights") into clear technical requirements and prioritized project milestones.
• Domain Prioritization: Participate in quarterly planning to sequence requests for Ecommerce, ERP, and Operations. Collaborate with the AI/ML team to prioritize use cases and define KPIs for advanced analytics initiatives.
• Self-Service Enablement: Conduct work sessions with business users to promote BI tool adoption and empower departments to perform their own ad-hoc analysis.

Experience, Skills, & Ability Requirements

• Bachelor’s degree in Business Analytics, Statistics, Information Systems, or equivalent professional experience
• 3+ years of hands-on experience in a Data Analyst or Business Intelligence role, preferably supporting Ecommerce or Retail operations.
• Proven track record of translating complex business requirements into robust, automated analytic reports and dashboards.
• Strong SQL skills and the ability to write complex queries to extract and transform data
• Proven proficiency in Power BI and DAX; experience managing Power BI service, workspaces, and app deployments.
• Strong understanding of data modeling concepts, specifically Star Schema and dimensional design.
• Experience with Microsoft Fabric or the Azure data stack.
• Proactive attitude toward data quality and a "details-matter" mindset when auditing reports.
• Excellent communication skills with the ability to explain complex data trends to executive stakeholders.
• Familiarity with Tableau.
• Microsoft Certified: Power BI Data Analyst Associate (PL-300).
• Experience modeling datasets (such as inventory, sales, or web performance) to identify trends, correlations, and performance gaps.
• Knowledge of basic Python for advanced forecasting or data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Customer Success Specialist

AED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 43 lives have now been saved by the AEDs we manage. Founded in 2019, we are on a mission to save thousands of lives while building a durable, high-growth business. We are nearly doubling in size every year and are adding to our Customer Success Team to support that growth.

WHO YOU ARE

You are smart, motivated, detail oriented, and strong in customer communication. You take pride in doing things the right way and keeping data clean and accurate. You are quick on your feet, organized, and capable of juggling multiple priorities without dropping details.

You want your work to be meaningful. You are energized by supporting customers, solving problems, and improving processes. You are excited to be part of a fast-growing company and contribute beyond just your job description.

You want to work from an office and be part of a high-performing, in-person team. (We have a new office in the Design District.)

THE ROLE

The Customer Success Specialist will be our 24th full-time employee and the 5th member of our rapidly growing Customer Success Team. You will take ownership of customers after the sales process, ensuring smooth onboarding, accurate data management, proactive communication, and ongoing AED compliance.

This role is operational, customer-facing, and process-driven. It requires strong judgment, follow-through, and attention to detail.

RESPONSIBILITIES

Manage Accounts

• Review exception reports to ensure AEDs are compliant and ready for use
• Set up accounts and AEDs accurately in internal systems
• Follow the playbook while identifying opportunities to improve processes and technology

Modify Customer Agreements

• Manage updates and changes to service agreements
• Maintain accurate customer and AED data in Salesforce and QuickBooks
• Escalate issues appropriately and ensure follow-through

Serve Customers

• Build relationships with customers and understand their operational needs
• Proactively address questions and concerns to enhance satisfaction and retention
• Prep equipment for customers

Team & Special Projects

• Support the Customer Success Manager and CEO on process improvements
• Assist with special projects as the company grows
• Provide extra bandwidth to teammates when needed

QUALIFICATIONS

• Bachelor’s degree from a reputable university
• 2+ years of experience in a customer-facing, operations, or administrative role
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfort with Microsoft Office and web-based software (Salesforce experience a plus)
• Good judgment and follow-through
• Ambition, enthusiasm, and genuine excitement about our mission

PACKAGE

• Competitive base salary
• Bonus
• Full benefits (medical, dental, vision)
• 401(k) with company matching
• Stock options
• Onsite role in the Design District

This is a high-responsibility role inside a fast-growing company with real impact. The work directly supports life-saving equipment placed in businesses across the country.

Program / Delivery Manager – Property Engagement Platform (PEP)

Location: Addison, TX (Hybrid- 3 days on-site)

Duration: 12 Month Contract (High likelihood of extension)

Rate: $65-85/hr (Final compensation will be based on experience and skills)

Overview

Our client, a global hospitality leader, is seeking a Program / Delivery Manager to support the continued rollout and enhancement of their Property Engagement Platform (PEP) — a cloud-based property management system used across thousands of hotel locations worldwide.

PEP powers the day-to-day operations of our clients’ properties, supporting workflows such as guest check-in, housekeeping operations, property services, billing, and operational reporting. The platform is currently deployed across thousands of hotels globally, with ongoing development focused on supporting more complex international and luxury properties that require advanced features such as localization, regulatory compliance, and expanded operational functionality.

This role will support the delivery and coordination of development work between product teams and an external development vendor, ensuring features move smoothly from product concept through development, testing, and release.

This is a hands-on delivery role focused on managing the flow of work, coordinating cross-team dependencies, and providing clear reporting on program progress.

Responsibilities

• Manage the delivery lifecycle for new features and enhancements within the PEP platform.
• Coordinate development work between product teams, engineering teams, testing groups, and external development vendors.
• Track feature progress from initial product intake through development, sprint execution, and release.
• Manage Jira workflows, ensuring work items are properly tracked and moving through the development lifecycle.
• Build and maintain Jira dashboards to monitor program health, sprint progress, and delivery metrics.
• Analyze Jira data and delivery trends to identify risks, bottlenecks, or delays.
• Coordinate across multiple workstreams and ensure cross-team dependencies remain aligned.
• Facilitate sprint planning, backlog refinement, and release readiness activities.
• Identify risks, blockers, and issues across workstreams and drive resolution.
• Prepare executive-level reporting and status updates for program leadership.
• Support continuous improvement of delivery processes across the program.

Required Skills & Experience

• ~8+ years of experience in program management, delivery management, or technical program management within a software development environment.
• Strong experience managing Agile or iterative software delivery programs.
• Hands-on experience using Jira for delivery management, backlog tracking, and reporting.
• Experience building Jira dashboards and interpreting delivery metrics.
• Proven ability to coordinate across multiple teams and stakeholders in a matrixed environment.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Excellent communication skills, including the ability to present program updates to leadership.

Preferred Qualifications

• Experience working with vendor development teams or third-party engineering partners.
• Experience supporting enterprise SaaS platforms, operational systems, or large-scale technology implementations.
• Experience creating executive reporting, delivery dashboards, and program updates.
• Familiarity with large enterprise technology environments supporting global users.

Who We Are

InRhythm’s mission is to make a dent in the digital economy. We partner with Fortune 50 enterprises and high-growth startups to bring the next generation of digital products and platforms to market. Our teams work on mission-critical initiatives that change the way people live and work.

Our culture is built around thought leadership, entrepreneurial thinking, and a commitment to excellence. People who join InRhythm don’t just take a job — they join a community focused on building meaningful impact.

The Office of the Founder

The Office of the Founder exists to enable the strategic priorities, relationships, and long-term vision of InRhythm’s founder.

We are seeking a Personal & Executive Assistant to the Founder who will play a critical role in ensuring that the Founder’s time, energy, and attention are focused on the highest-impact activities for both the business and personal life.

This role sits at the intersection of executive operations, personal support, and strategic coordination and follow-up, ensuring that the Founder can operate at peak effectiveness while maintaining strong personal and family rhythms.

Core Responsibilities

Executive Operations & Strategic Support

Serve as a force multiplier for the Founder by managing priorities, protecting focus time, and ensuring strategic initiatives move forward.

Responsibilities include:

• Meticulously manage the Founder’s calendar, ensuring time is allocated to the highest-impact priorities
• Ensure the Founder’s schedule includes protected time for strategic thinking and planning
• Prepare materials and context ahead of meetings
• Ensure each meeting has:
• Clear purpose
• Defined outcomes
• Prepared agenda
• Follow-up actions
• Track key follow-ups and ensure progress across initiatives
• Coordinate internal meetings with executive leadership and operational teams
• Assist with capturing action items and ensuring execution across stakeholders

Time, Calendar & Meeting Management

Ensure the Founder’s time is spent on the most meaningful and impactful activities.

Responsibilities include:

• Manage all personal and professional calendar logistics
• Coordinate internal and external meetings
• Prioritize client-facing and strategic engagements
• Serve as a gatekeeper for incoming requests
• Coordinate weekly and daily schedule reviews with internal team members
• Maintain alignment between weekly strategic intent and daily activities

Daily rhythm may include:

Evening planning

• Review the next business day with key stakeholders
• Ensure meetings are aligned with strategic priorities

Weekly review

• Discuss weekly accomplishments
• Identify unfinished priorities
• Align on next week’s strategic intent

Personal Operations & Life Management

Provide personal administrative support to ensure the Founder’s personal logistics and lifestyle rhythms are running smoothly.

Responsibilities include:

• Coordinate travel logistics and detailed itineraries
• Coordinate moving and relocation strategies
• Manage personal appointments and commitments
• Coordinate travel and related logistics
• Assist with health, wellness, and personal routines
• Handle personal administrative tasks
• Manage expenses and reporting where appropriate

Household & Family Operations

Ensure the household environment operates smoothly and supports family stability.

Responsibilities include:

• Coordinate household vendors and service providers
• Coordinate family schedules and activities
• Assist with activities and travels for family

Relationship & Communication Support

Support the Founder in maintaining strong relationships with key clients, colleagues, and partners.

Responsibilities include:

• Coordinate follow-ups from client meetings
• Assist with scheduling client engagements
• Manage communication reminders and outreach
• Support coordination of events, dinners, or networking opportunities

Special Projects & Research

The EA may also support research and operational projects that help the Founder make informed decisions.

Examples include:

• Industry research
• Competitor analysis
• Preparing briefing documents
• Coordinating project timelines
• Tracking progress across strategic initiatives

At InRhythm, we firmly believe that our employees’ diverse backgrounds and experiences set us apart and drive our collective success. We are committed to being an equal opportunity workplace where anyone, regardless of race, religion, color, sex, age, national origin, physical disability, mental disability, military status, veteran status, marital status, registered domestic partner or civil union status, sexual orientation, gender, gender identity, medical condition, and/or any other status or condition protected by applicable law, can join our ranks and feel at home. We encourage you to apply to join our community of thought leaders and practitioners. Come and be celebrated and supported by the InRhythm team!

TYG are currently representing a cutting edge construction technology company who are looking to add a Senior Electrician to their new factory in Dallas!

As a brief overview of our client, they are developing technology that will significantly speed up the construction process mainly through 3D printing but other service lines are in development. They already have one successful facility in California and with large demand in Texas for their products in makes sense to open a new facility in Dallas.

For this role you will need to have at least 5 years experience working on complex electrical systems within a factory environment ideally one that is high paced and cutting edge.

For more information reach out today!

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

About Us:

Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we’re building an experience that’s simpler, more intuitive, and grounded in trust. We’re a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters.

The Role

Lead and scale Longbridge’s U.S. Customer Support function during a critical phase of

growth. As Customer Support Manager, you will oversee daily support operations, develop

high-performing team members, and build the scalable processes needed to support a

rapidly expanding brokerage platform.

This is a high-impact leadership role for an experienced professional (5+ years) with a

background in regulated financial services, fintech, or brokerage environments. You will

partner closely with Operations, Compliance, and Product teams to ensure our support

organization delivers exceptional customer experiences while maintaining regulatory rigor.

We’re looking for a hands-on leader who thrives in fast-paced environments and is excited to

build support infrastructure that scales

Key Responsibilities:

Team Leadership & Development

• Lead, manage, and develop a team of Customer Support Analysts.
• Conduct ticket quality reviews, performance coaching, and ongoing feedback sessions.
• Establish, monitor, and continuously improve SLA and response time standards.
• Support hiring, onboarding, and training of new support team members.
• Foster a culture of accountability, customer-first thinking, and operational excellence.

Customer Support Operations

• Oversee daily support operations across Zendesk (email, chat, phone).
• Monitor ticket queues to ensure timely and accurate resolution.
• Develop and maintain escalation procedures related to account opening, funding (ACH/wires), trade status inquiries, platform navigation, and regulatory/compliance matters.
• Ensure appropriate escalation of complex trading, compliance, or regulatory issues to internal partner teams.
• Drive adherence to quality standards and regulatory requirements.

Documentation, Metrics & Process Improvement

• Develop, document, and maintain support team SOPs and internal workflows.
• Track support KPIs and performance metrics; analyze trends and identify areas for improvement.
• Collaborate cross-functionally with Operations, Compliance, and Product to address root causes and improve the customer journey.
• Continuously enhance internal knowledge systems to support scale and efficiency.

Requirements:

• 5+ years of experience in financial services, fintech, brokerage operations, and/or customer support.
• Prior experience managing and developing a customer support team.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to operate within regulated environments.
• Proven ability to work cross-functionally with Operations, Compliance, and Product teams.
• Comfortable building and improving processes in a fast-paced, high-growth environment.

Nice to Have:

• Experience managing Zendesk or similar customer service ticketing platforms.
• Background in fintech or brokerage environments.
• Understanding of ACH, wires, trading fundamentals, and the brokerage account lifecycle.
• FINRA SIE and/or Series 7 licenses.

We are seeking hardworking and professional technical personnel to join our Operations Division in Melrose Park, IL!

The Field service Technician (After Sales) in Dallas is key to the technical support of our automated storage systems equipment at our customers’ sites in the USA and Canada. Technicians are responsible for performing accurate and timely electromechanical support, training, upgrades, and repair of equipment.

Responsibilities:

• Provide advanced electromechanical support in the after-sales phase for all automated warehouse installation projects throughout the U.S. and Canada.
• Analyze and diagnose faults (controls software, electrical, mechanical, etc.).
• Make necessary modifications to PLC’s and electronic equipment.
• Test and adjust the mechanical and electrical components as necessary.
• Communicate requests to Sales for spare parts orders.
• Create quality and status reports regarding service calls.
• Communicate any issues that arise on site to the After Sales Manager.
• Train customers on technical system routine maintenance operations.
• Provide on-demand corrective maintenance services to customers as needed.

Minimum Requirements:

• 3 years of automation after-sales electromechanical service or industrial maintenance experience.
• Ability to travel (USA and Canada), 90% of the time.
• Ability to read and interpret electrical schematics and mechanical drawings.
• Knowledge related to automation controls.
• Experience with PLC programming (Siemens and Allen Bradley).
• Basic knowledge in troubleshooting frequency inverters (SEW, Lenze, KEB).
• Basic knowledge in diagnosing and troubleshooting industrial communication network connections (Profibus, Profinet, etc.).
• Excellent communication and customer service skills and presence.
• Ability and willingness to work variable hours including weekend, night, and/or holiday work.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid driver’s license and good driving record.
• Spanish language fluency is a plus.
• Candidates must live in or being willing to move to Dallas.

We offer:

• Competitive compensation.
• The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement.
• 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
• Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
• Possibility for telework days, depending on position, with flexible make-up time for exempt employees.
• Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
• Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.