Jobs in Cupertino

About the Company

We are hiring a Data Privacy Manager to join the Security team and support the execution of a global privacy program. This is a hands-on, manager-level role focused on privacy operations, product privacy reviews, and cross-functional execution — not a policy-only or purely legal position. The role partners closely with Security, Product, Legal, and Go-To-Market teams to embed privacy-by-design into how products are built, launched, and operated.

About the Role

This role is focused on privacy operations, product privacy reviews, and cross-functional execution.

Responsibilities

• Privacy Operations
• Support and help run the DSAR program end-to-end, including intake, verification, fulfillment, timelines, and documentation
• Manage cookie consent and preference management across web and product surfaces
• Maintain records of processing activities (RoPA) and support data inventories
• Ensure privacy processes are documented, repeatable, and audit-ready

• Product & Engineering Privacy
• Partner with Product and Engineering to embed privacy-by-design into the SDLC
• Review data flows, architectures, and new features for privacy risk
• Support DPIAs and privacy risk assessments for new products, integrations, and AI features
• Help define data minimization, retention, and deletion requirements

• AI & Emerging Technology Privacy
• Support responsible data use across AI, ML, analytics, and automation
• Assist in defining guardrails for model training vs. inference data
• Partner with Security on AI governance and evolving regulatory expectations

• Privacy Tooling
• Operate and help optimize privacy tooling (DSAR platforms, consent/cookie tools, data mapping tools)
• Support integrations between privacy tools and internal systems
• Help scale privacy operations through automation and tooling improvements

• Cross-Functional & Customer Support
• Support customer privacy questionnaires and security reviews
• Partner with Sales and Customer Success on privacy commitments and responses
• Assist with audits, regulatory inquiries, and internal reviews

• Third-Party Privacy Risk
• Support privacy reviews of vendors and subprocessors
• Assist with vendor due diligence and subprocessor tracking
• Help maintain subprocessor disclosures as required

Qualifications

• 4–6 years of experience in data privacy, privacy operations, security, compliance, or a related field
• Working knowledge of GDPR, CCPA/CPRA, and global privacy principles
• Hands-on experience with DSARs and consent/cookie management
• Experience supporting DPIAs or product privacy reviews
• Ability to translate regulatory requirements into practical guidance
• Comfortable working cross-functionally with Security, Product, and Legal teams

Required Skills

• Experience in SaaS, AI, or data-intensive environments
• Familiarity with privacy tools such as OneTrust, TrustArc, BigID, or Transcend
• Privacy certifications (CIPP/E, CIPP/US, CIPM)
• Mandarin proficiency is a plus, particularly for collaboration with global or APAC-based teams
• Experience supporting enterprise customers or audits

Pay range and compensation package

Compensation ranges from $155,000 to $180,000, with total earnings based on an OTE (On-Target Earnings) basis. The amount will depend on relevant experience, demonstrated expertise, and overall fit for the role, aligning with market benchmarks and internal equity.

Equal Opportunity Statement

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Role Overview

We are seeking experienced QA Engineers to support testing and validation of consumer desktop platforms across internal and OEM configurations. The role focuses on Windows BSP testing, device validation, debugging, automation, and ensuring CI/CD release readiness.

Key Responsibilities

• Flash builds onto Yukon boards and OEM devices
• Configure UEFI, OS images, KDNET for debugging
• Enable crash dump collection and install SoC/GPU/platform drivers
• Develop and execute manual and automated tests (functional, stress, power, performance)
• Perform exploratory testing and identify corner-case scenarios
• Triage OEM/Internal bugs, collect logs/dumps, assist in debugging
• Prepare test reports and communicate execution status
• Collaborate with BSP, OEM QA, and automation teams
• Ensure CI/CD quality and OEM compliance readiness

Required Skills

• Strong experience in Windows BSP testing & platform setup
• Hands-on with UEFI flashing, KDNET, WinDbg
• Knowledge of power states, hibernate cycles, modern standby
• Experience with bug triage, log analysis, memory debugging
• OEM device/system validation experience
• CI/CD exposure for BSP builds and QA automation
• Familiarity with USB4, DP tunneling, certification tasks
• Experience with Intel & AMD platforms
• CUDA knowledge preferred

Operations Program Manager (Retail Operations)

Location: Cupertino, California (Hybrid – 3 days onsite: Tuesday, Wednesday, Thursday)

Duration: 6+ Months

We are looking for an experienced Program Manager to lead global SMB operational programs and improve how small and medium business customers are served across retail and online channels.

Key Responsibilities:

• Lead cross functional programs across Product, Engineering, Supply Chain, and Marketing

• Drive CRM strategy, roadmap priorities, and system adoption (Salesforce or similar)

• Analyze CRM and sales data to improve operations and customer experience

• Launch operational initiatives such as trade in programs and customer feedback programs

• Build scalable processes and support field teams across global regions

Requirements:

• 5+ years experience in Program Management, Strategic Operations, or Consulting

• Strong experience with cross functional program execution

• Experience with CRM platforms such as Salesforce

• Strong analytical and communication skills

• Experience in Sales Operations, B2B programs, or Retail Operations preferred

Position: macOS Developer
Location: Cupertino, California
Mode: Hybrid
Duration: Contract
Job ID: 170542

Job Overview:

• We’re looking for a creative and resourceful macOS developer with 3-5 years of experience to support the lead engineer on a large internal tools project. This person will assist in implementing new features, testing existing code, and fixing bugs.
• The project involves building internal extensions to a suite of established, consumer-facing macOS applications. These extensions are designed to streamline the content creation workflows of our creative design and production teams.
• The applications being extended have a mature and complex codebase, written predominantly in Objective-C (~90%). All new development is being done in Swift, with SwiftUI used for the user interface layer.
• Success in this role will require deep knowledge of macOS development and strong experience working across both Objective-C and Swift, including handling interoperability between the two. You should be comfortable navigating a large legacy codebase while contributing modern Swift code that integrates cleanly and safely.
• A significant portion of this role will focus on testing new and existing features, as well as performing quick-turnaround bug fixes as the need arises.
  

• Extensive macOS development experience with SwiftUI and AppKit
• Deep knowledge of Swift and Objective-C interoperability, with hands-on experience working across both languages
• Ability to extend and integrate with existing codebases while minimizing impact to legacy code
• Proven experience contributing to large-scale, complex projects
• Experience collaborating with creative and production teams, understanding their workflows and needs
• Expert-level proficiency with Keynote, Numbers, and Pages
• Exceptional debugging skills with a focus on writing clean, maintainable, and high- quality code
• Strong communication and organizational skills — clear, concise, and proactive
• Ability to work quickly and adapt to feedback from multiple stakeholders
• Experience working in fast-paced, time-sensitive production environments
• Self-motivated and capable of independently troubleshooting technical and process- related issues
  

• Detail-oriented, organized, and thoughtful in the treatment of bugs, issue tracking, and QA processes
• Ability to communicate technical concepts clearly and effectively to non-technical coworkers in language they can understand
• Strong listening skills with the ability to interpret requests from creative and production teams, asking thoughtful clarifying questions when needed
• Excellent problem-solving and analytical skills, with the ability to investigate, debug, and triage complex issues independently or collaboratively
• Comfortable working in a fast-paced, informal environment, with the flexibility to respond to shifting priorities quickly and efficiently
• Proven experience working on cross-functional projects, collaborating with diverse teams to achieve shared goals

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $50 - $60

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

Job Title: QA Engineer (Windows BSP / OEM Validation)

Location: Santa Clara, CA

Role Overview

We are seeking experienced QA Engineers to support testing and validation of consumer desktop platforms across internal and OEM configurations. The role focuses on Windows BSP testing, device validation, debugging, automation, and ensuring CI/CD release readiness.

Key Responsibilities

• Flash builds onto Yukon boards and OEM devices
• Configure UEFI, OS images, KDNET for debugging
• Enable crash dump collection and install SoC/GPU/platform drivers
• Develop and execute manual and automated tests (functional, stress, power, performance)
• Perform exploratory testing and identify corner-case scenarios
• Triage OEM/Internal bugs, collect logs/dumps, assist in debugging
• Prepare test reports and communicate execution status
• Collaborate with BSP, OEM QA, and automation teams
• Ensure CI/CD quality and OEM compliance readiness

Required Skills

• Strong experience in Windows BSP testing & platform setup
• Hands-on with UEFI flashing, KDNET, WinDbg
• Knowledge of power states, hibernate cycles, modern standby
• Experience with bug triage, log analysis, memory debugging
• OEM device/system validation experience
• CI/CD exposure for BSP builds and QA automation
• Familiarity with USB4, DP tunneling, certification tasks
• Experience with Intel & AMD platforms
• CUDA knowledge preferred

HCLTech is looking for a highly talented and self- motivated [AI Success Engineer] to join it in advancing the technological world through innovation and creativity.

Job Title: [AI Success Engineer]

Job ID: (70183)

Position Type: Full-time

Location: Dallas, New jersey, Santa Clara, Seattle

Background:

Role Title

AI Success Engineer – Enterprise Technical Success (OpenAI / ChatGPT / Agents / API)

Location: Dallas, Santa Clara, Seattle, New jersey, Houston

Role Summary

AI Success Engineers are the primary post-sale technical owners for customer outcomes. They operate as trusted technical advisors who ensure customers deploy, adopt, and scale OpenAI capabilities into real workflows with measurable business value.

This role blends technical depth, program leadership, customer advisory, and product influence—driving account health, adoption velocity, and production readiness across OpenAI’s platform suite.

Key Responsibilities

1. Post-Sale Technical Ownership & Account Health

• Own technical success for a portfolio of strategic enterprise customers

• Act as customer-facing technical lead across deployment, adoption, and value realization

• Define and drive customer adoption roadmaps with milestones and KPIs

• Maintain strong stakeholder relationships across executive and practitioner levels

2. Workflow Discovery & Use Case Strategy

• Embed with customer teams to map workflows, pain points, and success criteria

• Identify, validate, and prioritize high-impact use cases

• Guide use case sequencing from prototype → pilot → production → scale

3. Deployment Readiness & Technical Enablement

• Guide architecture configuration and platform setup (SSO/SCIM, RBAC, connectors, etc.)

• Advise on integration patterns (RAG, tool calling, agents, evaluations)

• Run technical enablement sessions spanning ChatGPT Enterprise, API, agents, Codex as applicable

4. Program Coordination & Cross-Functional Navigation

• Coordinate account workstreams across Architecture, Adoption, Engineering, and Delivery teams

• Surface technical blockers and field patterns; escalate strategically to internal experts

• Feed customer insights into roadmap and platform improvement loops

5. Value Measurement & Reporting

• Define baselines, KPI frameworks, and post-deployment reporting

• Track adoption depth, usage health, and business impact outcomes

• Support expansion by identifying new workflows and growth paths

What Success Looks Like (6–12 months)

• Multiple use cases are in production and actively used

• Adoption expands in breadth and depth across teams and workflows

• Customer demonstrates measurable impact and repeatable deployment patterns

• Technical risks are anticipated early and mitigated proactively

Required Skills & Qualifications

• 8+ years in technical customer-facing roles (solutions engineering, customer architecture, technical delivery leadership, applied AI deployment)

• Hands-on understanding of GenAI systems: APIs/SDKs, retrieval, evals, agentic patterns, tradeoffs

• Familiarity with enterprise security (SSO, encryption, compliance frameworks)

• Comfortable with Python/JavaScript and working with REST APIs, cloud platforms

Nice-to-Have

Strongly Preferred

• Direct experience with OpenAI products and enterprise adoption programs

• Experience operating multi-workstream programs in complex enterprise environments

• Strong product instincts: turning field signals into structured feedback

Pay and Benefits

Pay Range Minimum: $ 230000 per Year

Pay Range Maximum: $ 280000 Per Year

HCLTec is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Position: Program Manager II
Location: Santa Clara, California
Duration: Contract - 12 Months
Job ID: 171078

Job Overview:

We are seeking a highly skilled and experienced Program Manager II to join our team in Santa Clara, California. The ideal candidate will be responsible for overseeing and managing various projects, ensuring they are completed on time, within scope, and within budget. This role requires excellent organizational, communication, and leadership skills to coordinate cross-functional teams and deliver successful project outcomes.

Responsibilities:

• Plan, execute, and oversee projects to ensure they are completed in a timely manner and within budget.
• Coordinate with cross-functional teams to define project scope, goals, and deliverables.
• Monitor project progress and make adjustments as needed to meet deadlines and objectives.
• Communicate project updates to stakeholders and ensure alignment with organizational goals.
• Identify and mitigate potential risks to ensure project success.
• Provide leadership and direction to project team members.
• Ensure compliance with company policies and procedures throughout the project lifecycle.
  

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven experience as a Program Manager or in a similar role.
• Strong understanding of project management methodologies and tools.
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in project management software and tools.
• Strong problem-solving and decision-making abilities.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $70 - $75

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

This role reports to the Client Manager. The Recruitment Business Partner will effectively manage the recruitment process, attract and deliver top talent to the client while establishing and maintaining a tailored recruitment solution, and manage a high performing team utilizing a Managed Services model.

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let’s create your tomorrow

WHY JOIN HAYS?

Be part of the team

We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES

BE BOLD AND CURIOUS - CHAMPION THE CUSTOMER - OWN THE OUTCOMES

This role reports to the Client Manager. The Recruitment Business Partner will effectively manage the recruitment process, attract and deliver top talent to the client while establishing and maintaining a tailored recruitment solution, and manage a high performing team utilizing a Managed Services model.

Build lasting relationships:

• Develop relationships with key contacts and candidates/Hays employees
• Provide specialist advice, support and recommendations on specific market conditions
• Develop strategies to maximize networks and information resources
• Demonstrate personal brand, expertise and credibility to clients, candidates and colleagues and act as a trusted advisor

Develop and evolve your account / portfolio:

• Meet individual placement targets
• Contribute to team targets
• Identify and escalate areas for improvement in the service we provide

Deliver an efficient and compliant process:

• Facilitate end to end recruitment solutions from sourcing to placement and aftercare as per the Standard Operating Procedures (SOP) manual
• Demonstrate excellent partnering skills by questioning client to ascertain needs and presenting the most appropriate solution
• Recruitment of both active and passive candidates, to build current and future pipelines for open positions.
• Deliver an appropriate sourcing and attraction strategy for the client
• Liaise with line managers to obtain feedback at all stages in the recruitment lifecycle
• Manage client expectations in line with market conditions and the principles of Equal Employment Opportunities
• Provide assistance and support to hiring managers in relation to operationally filling roles.
• Provide reports/information that are meaningful and help tell a story and drive process improvement
• Offer management facilitation per SOP with client
• Partner with hiring managers to advise on recruitment best practice
• Build and develop strategic talent pools in line with client requirements
• Identify and utilize a broad range of candidate attraction strategies, including the recruitment technology system (OneTouch, 3SS or other), websites and networking groups to meet client requirements
• Identify suitable candidates to meet specific role requirements
• Ensure temp/contractor timesheets are submitted on time, where applicable.
• Escalate any candidate issues or disputes to the Client Team Leader/Client Manager
• Ensure all client and candidate information is updated on the recruitment technology system in a timely and accurate manner
• Provide recommendations to the Client Team Leader/Client Manager in relation to compliance improvements
• Ensure adherence to Hays' policies, procedures, recruitment methodology and service delivery standards
• Work continuously to uphold and improve the quality of service provided to both internal and external customers

Manage a team:

• Utilize the Managed Services model established with the client.
• Manage hiring, onboarding, offboarding, L&D, performance discussions,

Optimize Systems and Business Intelligence:

• Ensure data integrity is maintained in both Hays and client systems, updating and maintaining systems in real time and performing data cleansing activity on a regular basis to ensure the data and reports are accurate
• Document all business activity including client, candidate and job information accurately and in real time
• Demonstrate a commitment to maintaining data integrity
• Assist new employees in maximizing their use of relevant systems

What you will get:

• We offer base compensation of $80,000 plus annual bonus.
• Hybrid/flexible schedule.
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Our top producers have the opportunity to earn UNLIMITED PTO.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people into temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Job Role: Style Advisor

Reporting to: Store Manager

Location: ME+EM , 180 El Camino Real, Palo Alto, CA 94304

Contract type: Full Time / Permanent

About us:

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the role:

ME+EM are looking for Style Advisors to join our team in our new store opening in Stanford. Candidates must have the flexibility to work across 7 days a week, with 8 hours shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.

About you:

· Experience working in a fast paced, high volume environment

· Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

· Provide the best experience through speed and accuracy.

· Ensure you represent the brand at all times by following the company dress code.

· Continually improve product knowledge and research products online.

· Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.

· Promoting ‘one business’ mindset.

· Be confident in building organic and long-lasting relationships with customers.

· Carryout personal styling sessions with confidence.

· Confident with styling, outfit building and recommendations.

· Escalate customer complaints to the management team.

· Awareness of opening and closing duties and support when necessary.

· Be confident with till functions.

· Process transactions, refunds and telephone orders confidentially.

· Understanding the importance of data collection and ensuring GDPR is adhered to.

· High level of telephone etiquette.

· Maintaining store visual merchandising standards.

· Replenishing stock and keeping the shop floor clean and tidy.

· Assist with deliveries and stock recalls.

· Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits:

· Competitive salary and incentive schemes

· Competitive medical, dental and vision plan options.

· Generous paid time off policies: vacation, holiday, sick and volunteer days

· A day off to celebrate your birthday

· Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program

· Enhance parental leave package after 2 years of service

· A new uniform allowance for each new season

· Generous Employee and Friends & Family Discounts

· Refer a Friend Scheme

· Opportunity to build a career with a leading global fashion brand

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Company Description

Song Matcha is a modern tea atelier celebrating the craft of premium matcha and roasted green teas. We’re partnering with Summer Palace Tea House to create refined, matcha-forward pastries that highlight tea as an ingredient—not just a drink.

Role Description

This is a part-time position based in Saratoga, CA, with some flexibility for remote work when applicable. The Assistant Pastry Chef will support the culinary team in producing high-quality pastries and baked goods, with an emphasis on tea-inspired flavors. Responsibilities include prep, baking, basic cooking tasks, and maintaining consistency in recipes and execution. You’ll also help keep kitchen operations smooth while following all food safety and sanitation standards.

Qualifications

• Strong attention to detail and commitment to consistent, high-quality results
• Solid understanding of food safety and hygiene
• Experience with tea-inspired desserts is a plus
• Culinary training preferred, but not required
• Team-oriented, adaptable, and excited to collaborate in a creative kitchen