Jobs in Costa Mesa

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

The eCommerce Merchandiser for Quiksilver is responsible for creating a unique and engaging front-end experience for . This role will assist in leading, executing and communicating the overall strategic vision for the digital business within North America across Apparel, Accessories, and 3rd Party Vendors. You will partner with cross functional teams such as buying, planning, marketing and creative to ensure that the assortment and storytelling drive brand priorities and digital strategies to achieve overall financial goals. This role is ideal for a curious, detail oriented, collaborative team player with a proven track record of consistent follow through to drive and scale revenue.

How You’ll Contribute

- Manage the day-to-day business needs of the eCommerce Merchandising organization.

- Establish yourself as a key partner across Brand, Creative, Buying, Planning & Marketing.

- Support financial responsibility for and KPIs across CVR, AOV & UPT; provide business insights, takeaways & actions for weekly, monthly & seasonal reporting.

- Maintain strong product knowledge across assortment, trend, sales & opportunity.

- Develop a robust understanding of business needs across department, classification & core market.

- Own creative briefs across storytelling, content and promotional activations.

- Partner on in-season GTM activations/calendar and assist in product launch execution across product images, copy, categorization, technical features, pricing and additional product data.

- Assist in content planning and creation of builds in Shopify.

- Partner on the product lifecycle from launch, scale, markdown, clearance and promotions.

- Execute site merchandising across including rule set up, re-directs and optimization.

- Collaborate with Global Product, Marketplaces, Retail and Wholesale partners to support product insights, SMU opportunities and overall business needs for seasonal assortment.

- Contribute to innovative site enhancements and overall site experience; identify and execute opportunities to continuously improve on-site conversion rate.

What You Bring to the Team

- 2–3 years of merchandising experience.

- Background in eCommerce and direct-to-consumer business.

- Highly organized with the ability to manage multiple projects with ease.

- Excellent communicator with a strong analytical skillset.

- Ability to interpret business trends into action points resulting in revenue.

- Proactive team player who can step up to act as a cross functional department liaison.

- Knowledge of Shopify, Google Analytics, and other G Suite or Microsoft tools is a plus.

- Experience in apparel, fashion and/or action sports market and trends.

Why Join o5 group

- Health Benefits: Medical, Dental, and Vision coverage.

- 401(k) + company-paid life insurance.

- Paid Time Off (PTO) + company holidays.

- Commuter benefits.

- Hybrid/flexible schedule.

- Family-oriented culture.

- Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

Reporting to the SVP, ECOM, the Senior Director of eCommerce will be responsible for driving the overall eCommerce merchandising strategy, day-to-day site operations, and consumer experience strategy for the brand’s digital business. This role combines consumer-first thinking, innovative digital strategy, and data-driven decision making to deliver a seamless and immersive online experience that strengthens brand connection and accelerates eCommerce sales growth.

You will lead the development and execution of the eCommerce business strategy while overseeing site performance, channel development, and cross-functional initiatives that support both direct-to-consumer and marketplace growth. This role requires a strong influencer who is comfortable working cross-functionally and building alignment across marketing, merchandising, finance, and technology teams to drive results in a fast-moving digital environment.

How You’ll Contribute

• Lead the long-term vision of the eCommerce strategy and consumer experience, leveraging emerging digital shopping experiences, industry trends, and evolving consumer expectations.

• Develop and execute the overall eCommerce business strategy with full P&L responsibility for the eCommerce business unit.

• Collaborate with marketing teams to present brand and product storytelling online in a compelling way that integrates with broader brand channel messaging.

• Partner cross-functionally to integrate eCommerce into broader multi-channel strategies that increase brand awareness and product visibility.

• Oversee performance and retention marketing channels to drive new customer acquisition, engagement, and customer retention strategies across D2C and marketplace businesses.

• Develop strategies to deliver financial plans including sales, margin, contribution, and inventory turns while analyzing product and category performance to drive action plans.

• Partner with Finance, Marketing, and Planning teams to forecast weekly and monthly sales, margin performance, and financial rollups.

• Lead channel development strategies, prioritizing capabilities and influencing architecture and infrastructure needs to support long-term eCommerce growth.

• Stay current with emerging eCommerce technologies and digital trends to ensure the platform remains competitive and innovative.

• Provide strategic direction to product, UX, and development teams to balance operational feasibility with delivering an elevated customer experience.

What You Bring to the Team

• 12+ years of professional experience in eCommerce, digital commerce strategy, or site operations.

• Minimum 10 years of experience leading eCommerce teams.

• Proven success managing eCommerce merchandising, digital marketing channels, and site operations in a fast-paced environment.

• Strong experience with performance marketing, retention channels, and managing digital marketing budgets.

• Expertise developing performance metrics and analyzing data to drive business decisions.

• Experience with marketing mix modeling (MMM) and marketing return on investment (MROI) analysis.

• Strong strategic and tactical understanding of the eCommerce marketplace and digital consumer behavior.

• Exceptional communication and presentation skills with the ability to lead executive-level discussions.

• Strong collaboration, project management, and negotiation skills.

• Excellent analytical ability with the capability to translate data insights into actionable strategies.

• Experience working cross-functionally with Marketing, Merchandising, Design, Finance, and Supply Chain teams.

• Experience with Salesforce Commerce Cloud preferred.

• Bachelor’s degree in a relevant field or related discipline.

Why Join o5 group

• Health Benefits: Medical, Dental, and Vision coverage.

• 401(k) + company-paid life insurance.

• Paid Time Off (PTO) + company holidays.

• Commuter benefits.

• Hybrid/flexible schedule.

• Family-oriented culture.

• Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.

Company Background

With over 75 years of industry expertise, The Levy Group remains one of the largest apparel manufacturers in the United States. Our commitment to outstanding quality, value, and customer service has enabled us to continually grow and innovate in a highly challenging marketplace. Our network has grown to over 300 retail partners, five international offices, a portfolio of iconic brand partners, and four proprietary brands.

The Levy Group designs, manufactures, imports, markets, and distributes outerwear, swimwear, dresses, activewear, men’s tailored clothing, and sportswear. Headquartered in New York City, The Levy Group manages, elevates, and builds the long-term value of consumer brands by partnering with best-in-class manufacturers and retailers.

Responsibilities:

• Work closely with Design through all phases of line creation, execution and production
• Communicate with factories to source and develop new fabrics, trims, and garments
• Create and maintain development, and production Tech Packs
• Create and maintain sample development charts, track all development submissions and samples
• Organize and manage line-sheets for multiple costumers
• Create and maintain development T&A calendar, and help manage workflow, to ensure all deadlines are met
• Daily communication with factories to ensure accurate and on-time sample development, accurate and on-time production
• Review with design and approve or comment on items such as, strike offs, lab dips, fabric swatches, protos.
• Provide general administrative and organizational support to design team including filing, mailing
• Attend fit sessions and support Design and Technical at fittings, taking notes, following up on any issues after fits, i.e.: fabric, color, construction issues, etc.

Qualifications:

• 4+ years product development experience in the apparel industry.
• B.S. in Textiles, Fashion Merchandising, Design or equivalent
• Ability to communicate clearly using apparel terminology
• Knowledge of products, strong fashion, color and print sense
• Organized and detailed orientated
• Must be able to multi-task, prioritize work on a continual basis
• Flexible and able to accept and embrace changing priorities with positive attitude
• Excellent written and oral communications skills
• Ability to be productive independently and in team setting
• Efficient on Excel, Microsoft Office, PLM, PDM
• Knowledge of Photoshop, and Illustrator,
• Some Graphic design knowledge is a plus

The Opportunity 

Do you want to be a part of one of America’s first beach brands? Founded in 1961 by female founder Carrie Birdwell Mann, Birdwell Beach Britches maintains its rich tradition of handmade, exceptionally crafted, and highly functional apparel. Our signature board shorts, made of nearly indestructible SurfNyl™, provide an unprecedented level of comfort and durability. 

By bringing high-quality, functional products to the market, we empower consumers to buy better and reduce waste, improving our environmental footprint. Birdwell is committed to sustainability, innovative sourcing, and maximizing the use of materials throughout the product lifecycle. 

Your Role: Product Developer 

As Product Developer, you will play a critical role in translating design vision into premium, production-ready garments. You’ll work cross-functionally with Design, Production, and Sourcing, managing the development process from concept through final sample. This role demands exceptional efficiency, the ability to thrive under pressure, and a strong problem-solving mindset. You’ll ensure cost control and uncompromising quality while navigating challenges with resilience and creativity. 

Attention to fit, trim, fabric, and finishing is essential, as is maintaining clear communication with suppliers and vendors. You’ll own calendar tracking, sample management, and cost negotiations—bringing a disciplined, efficient, and solutions-oriented approach to each product cycle. 

Key Responsibilities 

Product Development Process 

• Manage all aspects of development from initial handoff through final SMS and pre-production approvals, ensuring timelines are met even in high-pressure situations. 
• Ensure all styles meet Birdwell’s premium standards for fit, fabric, trim, and construction, balancing speed and quality. 
• Maintain product integrity while solving for cost, feasibility, and production efficiency—proactively identifying and resolving obstacles. 
• Collaborate with Design to interpret seasonal concepts into tech-ready garments, adapting quickly to shifting priorities and challenges. 
• Ensure all products meet regulatory & brand compliance requirements. 

Technical & Quality Oversight 

• Own tech pack accuracy, spec creation, and fit comments; coordinate and attend fittings with a focus on rapid, effective problem resolution. 
• Manage sample tracking, review proto/SMS/TOP samples, and provide feedback on fit, quality, and make, demonstrating resilience and adaptability. 
• Ensure quality standards are clearly communicated to suppliers and reinforced through development, even under tight deadlines. 

Vendor Communication & Sourcing Support 

• Act as daily point of contact for development vendors and raw material suppliers, maintaining composure and clarity under stress. 
• Track fabric and trim sourcing; request submits and approvals based on calendar deadlines, prioritizing efficiency and accuracy. 
• Negotiate pricing and minimums with vendors to balance margin and quality expectations, using creative problem-solving to achieve optimal outcomes. 
• Build strong relationships with domestic manufacturing partners to support brand standards and resolve issues swiftly. 

Calendar & Budget Management 

• Own and maintain the development calendar; ensure timely approvals and handoffs to Production, even when facing competing demands. 
• Partner with the VP of Operations on margin planning, target pricing, and vendor capacity, using data-driven problem-solving to optimize results. 
• Maintain organized records of development status, sample flow, and cost changes for maximum efficiency. 

Qualifications 

• 5+ years of product development experience in premium men’s apparel, with a focus on woven shorts, woven pants, woven tops, sweaters, knits, and UV shirts. 
• Proven expertise in developing high-quality, heritage men’s apparel. 
• Experience with domestic apparel development, including sourcing and production with U.S.-based vendors and factories required. Experience working in the greater-Los Angeles area strongly preferred. 
• Strong technical knowledge of garment construction, fit, and grading for the above categories. 
• Familiarity with trims, finishing techniques, and materials used in high-quality, long-lasting men’s apparel. 
• Proficient in Adobe Illustrator, Excel, and PLM systems (or highly organized in manual tracking if no PLM is used). 
• Excellent supplier communication and negotiation skills, with a proven ability to resolve issues under pressure. 
• Strong sense of urgency, accountability, and time management, with demonstrated stress resistance. 
• Passion for product excellence, heritage craftsmanship, and creative problem-solving. 
• Must be available to travel to factories and vendors, both domestic and global. Must also be available to work on-site in San Clemente, CA. The day-to-day needs of the business will dictate the work location.  

Why Birdwell 

At Birdwell, quality isn’t a tagline—it’s our tradition. As Product Developer, you’ll help turn vision into reality, ensuring that every stitch, seam, and silhouette lives up to our promise of performance and longevity. Join us in creating products that are truly built for life, where your efficiency, resilience, and problem-solving skills will make a lasting impact. 

Job Title: Administrative Assistant/Sales Reporting Admin

Location: Irvine, CA

Duration: 3 months

Overview

You will be working as an assistant to a Senior Business Support Specialist in Irvine, CA. Responsibilities include, but not limited to, answering telephone, typing, compiling meeting materials, photocopying, faxing, filing, and maintaining/ordering supplies.

Skill Required

Initiative

Flexibility

Organizational and time management

Excellent interpersonal/customer service and communication

Teamwork and collaboration, as well as the ability to work independently

A passion for building relationships

Ability to work across all levels of the organization

Work effectively in a fast paced environment

Maintain confidentiality of information

Attention to detail

Demonstrated ability to continuously learn

Proficient with Microsoft applications, including Word, PowerPoint, and Excel

Experience

One to three years of business experience is preferred.

Job Description:

This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient lives through consistent and accurate delivery of high quality, relevant, and timely adverse event and product quality management by providing effective oversight of external providers of Pharmacovigilance services.

Major Responsibilities:

Core job requirements include:

* Conducting oversight of vendors who identify and collect adverse event information and complete intake of Pharmacovigilance safety reports in Safety System.

Conducting oversight of vendors who identify and collect product quality complaint information and complete intake of Product Quality reports in Product Quality System.

* Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event and product quality complaint information is performed in a compliant and timely manner to comply with global regulations.

* Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports and products complaints related to products.

* Conducting oversight of vendors to ensure company standards for quality, compliance and productivity are met. Remaining current on knowledge and skills required for supporting customers.

* Supporting vendor case quality and productivity metrics by exhibiting the core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One ; Decide Smart and Sure.

* Supporting and participating in audits and inspections as needed.

* Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal trainings as needed.

* Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.

* Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information.

* Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.

* Acting as an adverse event and product complaint intake subject matter expert.

* Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.

* Participating in projects/assignments in coordination with management.

* Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.

* Participating in projects/assignments in coordination with management.

* Other duties may be assigned based on the need or work requirements of the organization.

Experience/Skills:

Bachelor's degree with related health sciences background. Nursing or Pharmacy preferred

3-6 years clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred

Provides medical support with emphasis on the intake of medical product experiences and processing standard communication requests. Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. Works with Customer Service to provide standard information and product replacement as necessary. Provides assistance to the medical and lay community with standard information that is from the package insert or information from the standard letter database that deals with labeled and specific off-label information/indications.

Experience Level = 3-5 Years

Strategic Account Director

Irvine, CA (on-site/hybrid/remote)

Role Overview

As Strategic Account Director, you will lead RIS Rx’s largest and most complex client programs, driving enterprise-level partnerships and ensuring operational excellence. This role is built for a dynamic, analytically driven leader who thrives in managing highly complex products, where success is defined by data integrity, operational precision, and cross-functional execution.

Core Responsibilities

Enterprise Account Ownership

• Act as the primary enterprise account owner for RIS Rx’s manufacturer programs.
• Own the overall client relationship, including executive-level communication, escalation management, and long-term account health.
• Ensure alignment between client objectives and RIS Rx’s operational, analytic, and product capabilities.

Cross-Functional Leadership

• Serve as the executive relationship lead across Client Success, Implementations, Product, Analytics, and Operations teams.
• Drive structured execution across all workstreams, ensuring clarity of ownership, timelines, and deliverables.
• Partner closely with internal leadership to align account strategy, resourcing, and performance expectations.

Program Oversight & Quality Control

• Provide oversight to ensure high client satisfaction and sustained program performance, including accurate claims, enrollment, and financial reporting.
• Maintain rigorous quality control standards while ensuring operational readiness and scalability for large manufacturer programs.
• Review and challenge data outputs prior to client delivery, ensuring accuracy, defensibility, and narrative clarity.

Ideal Backgrounds

Healthcare Consulting

• Experience advising pharmaceutical manufacturers, payers, or providers on commercial, access, or affordability programs.
• Comfortable operating in ambiguous environments and translating complex findings into clear recommendations.

Enterprise SaaS Account Management

• Ownership of large, complex client relationships where success depends on analytics, process design, and cross-functional coordination rather than pure sales tactics.

Financial Services

• Experience supporting banks, payments, or benefit-administration tools requiring precise Excel-based modeling, reconciliation, and large-file validation.

Across all backgrounds, candidates must demonstrate the ability to interpret messy, real-world datasets and convert them into actionable operational decisions.

Required Skills & Qualifications

• 7+ years of experience in account management, consulting, or enterprise client success within healthcare, SaaS, or financial services.
• Proven experience functioning as the key client sponsor for operationally complex, data-intensive products.
• Advanced Excel expertise, including:
• Dynamic formulas
• Pivot tables
• XLOOKUP and complex data reconciliation
• Large-file validation and financial modeling
• Exceptional ability to translate complex datasets into clear operational narratives for both internal teams and external stakeholders.

Leadership Attributes

• Consulting-style mindset: structured, and comfortable challenging assumptions and data prior to external sharing.
• Enterprise-level communicator who builds trust through analytic rigor and operational credibility.
• High-EQ leader capable of operating as a junior executive sponsor for RIS Rx’s most important client relationships.

Preferred Qualifications

• MBA or degree in economics, analytics, finance, or a related field.

OUR COMPANY:

DISPLAYIT Inc. stands as an acclaimed designer and manufacturer, specializing in the creation of structured experiential environments. Established in 1998 in Irvine, California, currently expanding operation in Texas. DISPLAYIT is dedicated to designing, constructing, and installing innovative structural branded solutions that convey a cohesive brand message for our valued customers.

At the heart of our success is a team of highly talented individuals who collaborate creatively at the highest level, aiming to deliver the finest custom experiences. Our commitment is underscored by our relentless pursuit of creative solutions to exceed customer expectations. We exist not only to meet but to surpass the needs of our customers, and our unwavering focus is on operational efficiency.

Join us in our journey at our state-of-the-art facilities located in the vibrant city of Irvine, where innovation and excellence converge.

SUMMARY:

The additional Technical Draftsperson will play a key role in our engineering department, collaborating closely with the design, fabrication, and project management teams to translate conceptual design into well-coordinated, technically accurate construction documents. This role requires a firm grasp of fabrication methods, architectural detailing, industry standards, and a proactive approach to problem-solving. The selected candidate will contribute to projects across the entire design-to-fabrication spectrum, ensuring precision, efficiency, and adherence to project timelines. Under the direction of the Project Manager and Director of Design/Technology, the 3D Technical Designer/Drafter produces shop drawings for multiple elements or entire projects. The ideal candidate must possess excellent technical design skills and some leadership skills to develop and implement solutions and communicate them to stakeholders effectively.

DUTIES AND RESPONSIBILITIES:

• Develop detailed shop drawing packages and architectural drawings, including plans, elevations, sections, and details, to provide clients, project managers, and fabrication leads with an accurate representation of the design intent, scope of work, materials, and fabrication/assembly methods.
• Collaborate with the design team to ensure seamless integration of aesthetic and functional aspects into technical drawings. Proactively identify potential design and fabrication issues and propose solutions.
• Meet deadlines and achieve high-quality, on-budget outcomes by establishing and maintaining effective communication among the project team, fabricators, clients, vendors, contractors, and consultants.
• Conduct thorough reviews of technical documents to ensure accuracy, completeness, and compliance with industry standards and regulations.
• Implement best practices and standards to accelerate project timelines while maintaining quality.
• Ensure the design complies with company standards, client requirements, and other specifications (ADA, Building Codes, etc.)
• Prepare facility impact documentation to share with the architect, client, and general contractors, detailing the necessary infrastructure to integrate and install the exhibit.
• Identify opportunities for process optimization and efficiency improvements within the design and engineering workflow. Utilize relevant software tools and platforms to enhance the efficiency and accuracy of fabrication drawings.

QUALIFICATIONS:

• Associate or Bachelor’s Degree in Engineering, Architecture Industrial Design, Interior Design, or other related Design/Engineering specialization preferred.
• Minimum of 5-10 years of post-college experience as a drafter/detailer for one or more of the following fields: Cabinetry/Millwork, Furniture, Retail, Hospitality, Commercial Architecture, Museum, Trade Show Exhibits, Theater, and Amusement Park projects.
• Proficiency in 2D/3D Design in Rhino or a willingness to learn it within a few months of starting.
• Exceptional proficiency in at least one of the following programs: Rhino, AutoCAD, Fusion, Inventor, SolidWorks, SketchUp, Vectorworks, ArchiCAD, and Revit.
• Strong knowledge of materials/finishes, fabrication tools, and techniques to develop highly detailed 3D models, fabrication drawings, and assembly instructions supporting the design/manufacturing process.
• Strong analytical and problem-solving skills
• General knowledge of building design and documentation
• Fabrication experience is a plus.
• Ability to effectively communicate verbally and in writing, as well as interpret verbal and written instructions.
• Ability to manage multiple projects and drawings simultaneously with attention to detail.
• Ability to prioritize and meet deadlines with limited supervision.
• Experience designing or programming for CNC and Laser Cutting Machines preferred.
• Working knowledge of Microsoft Office Suite, PDF editors, and other support software.
• Bilingual in Spanish/English is a plus.

COMPETENCIES

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to talk or hear
• Occasionally required to lift/push/carry items that may exceed 35 pounds

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

• Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
• Support sales team with quotes, proposals, order processing, and contract management.
• Collaborate with marketing to follow up on campaign leads and promotional activities.
• Respond promptly to customer inquiries via phone, email, or online channels.
• Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
• Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
• Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
• Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
• Other ad-hoc tasks as assigned by management.

Qualifications

• Associate’s degree or higher preferred (Business, Communications, or related field).
• 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
• Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
• Team player with a proactive attitude and problem-solving mindset.
• Interest in automotive or aftermarket products is a plus.
• Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

• Competitive base salary plus commission and performance-based incentives
• Opportunity to grow into a senior success role within a fast-growing, innovative company
• Onsite fitness center
• Coffee, drinks and snacks