Jobs in Concord Nc Flexible

Sales Internship at GMS – Launch Your Career into B2B Sales

GMS is one of the nation’s leading PEOs, helping small businesses streamline payroll, benefits, workers’ comp, and HR. We’re offering a paid, high‑growth sales internship for those who want real B2B experience.

What You’ll Get

• Paid internship between $18-$20/hour + performance incentives
• Hands‑on sales experience (prospecting, outreach, shadowing client meetings)
• 1:1 mentorship from top Outside Sales Reps and Managers
• Structured training in negotiation, objection handling, and closing
• Fast‑track consideration for our full‑time Outside Sales Representative role

What You’ll Do

• Learn to prospect, qualify leads, and build a pipeline
• Regularly cold call and generate leads for new business
• Prepare presentation materials for Outside Sales Reps
• Shadow sales meetings with prospective business owners
• Research competitors and companies providing support for our CRM
• Participate in departmental training to learn all aspects of the GMS business

Who Thrives Here

Students working towards a bachelor’s degree generally in Sales, Business, or Entrepreneurship who are competitive, coachable, resilient, and excited by a career where effort = earning potential.

For over 30 years, GMS has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact. If you want real sales experience and a clear path to a high‑earning role after graduation, this is it.

Your career starts here. Learn more: Management Services is an Equal Opportunity Employer.

Technical Manufacturing Sales Representative

A leading provider of next‑generation industrial intelligence solutions is looking for a driven Technical Manufacturing Sales Representative to accelerate growth with manufacturers embracing digital transformation. This role is perfect for someone with a strong consultative sales background who enjoys engaging with technically sophisticated buyers and driving real outcomes through technology adoption.

You’ll focus on understanding customers’ operational pain points, positioning advanced AI‑enabled tools that deliver quality and efficiency gains, and closing revenue with strategic manufacturing accounts. If you enjoy collaborative selling, bringing clarity to complex problems, and influencing decision makers at all levels, this is an exciting opportunity for you.

Key Responsibilities

• Partner with manufacturing clients to understand strategic challenges and identify opportunities.
• Execute consultative sales engagements from initial outreach through negotiation and close.
• Present tailored solution demos that directly connect product benefits to client KPIs.
• Maintain strong sales discipline including pipeline management and forecast accuracy.
• Collaborate with internal teams to align approach and articulate market feedback.
• Travel as required to support customer meetings and industry events.

Preferred Qualifications

• 3+ years of sales success in technical or solution‑led roles, ideally with industrial clients.
• Ability to engage with technical stakeholders and translate product features into business value.
• Comfortable managing complex sales cycles independently.
• Track record of exceeding sales targets in consultative environments.

Bonus Experience

• Knowledge of manufacturing technologies such as AI, machine vision, SCADA, MES.
• Prior experience in software or SaaS sales.
• Technical background or experience selling without dedicated technical resources.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

COGENCY GLOBAL, INC.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Position Title: Entity Account Executive

Location: East Region (Charlotte, NC or Newark, DE)

Employment Type: Fulltime

Hours: 9:00 am to 5:00 pm

Overview

This is an exciting time to join Cogency Global. Come be a part of a highly established, revered, and profitable international service company.

As one of 16 Entity Account Executives in North America, you will join the East team and will report directly to our East Entity Regional Sales Director in Newark, DE. The Entity AE will initiate new client relationships, as well as maintain and expand existing client accounts in our East Region. To be successful, the Entity AE will develop a deep knowledge of our agency and compliance product lines, along with a general knowledge of our transactional product lines.

The Ideal Candidate Is...

Grateful & humble. You’re someone who practices gratitude and appreciates the opportunities you’ve been afforded while also instilling gratitude in others. You’re confident, but mindful of how to balance your confidence with humility.

Results-driven. You’re a self-motivated contributor who first and foremost is passionate about sales and achieving results. You expect yourself to hit – if not exceed – your goals and know how to make it happen in a team environment.

An industry insider. You have Corporate Services industry experience, and insight into the markets Cogency Global operates in including Legal, Entity, other professional

services, and nonprofits.

A charismatic communicator. You have superior written and verbal skills and enjoy communicating with both internal and external stakeholders. A significant part of this job includes interacting with customers, closing deals, and working with other leaders across the organization. Being friendly, likable, even keeled and outgoing is a critical component of success at Cogency Global.

Franchise minded. You always strive to improve, you energize those you surround, and draw people towards your path. You build bridges, take ownership of your business and WOW your customers every day.

What You’ll Do

• Establish, maintain, and expand new and existing entity clients within your assigned territory/sector
• Maximize revenue growth by achieving & exceeding sales quotas
• Generate and follow up on leads while continually researching and qualifying prospective customers and buyers (a true hunter mentality)
• Strategically schedule and execute meetings within your territory/sector
• Provide online and in-person product demonstrations
• Keep Salesforce up to date on a weekly basis with pipeline and activity data, and supply management with oral and written reports on activities and customers when requested
• Participate in trade shows, seminars and other sales and marketing led events
• Provide clear and effective written proposals for current and prospective customers
• Develop and coordinate budgetary needs with your Regional Sales Director as needed

What You’ll Need

• A Curious, Courageous and Coachable mindset.
• A proven track record of successfully meeting and exceeding sales objectives
• Ability to effectively prospect and qualify leads while performing needed assessments, engaging technical resources as required
• Utilize solution-selling and value-selling techniques to effectively guide the sales process to close
• Upsell and leverage business from new and established customer relationships
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Remain informed of service line, competition and industry trends that may impact client business activities
• A demonstrated ability to balance the identification and development of new client relationships with the nurturing and expansion of existing client relationships.
• Minimum 3 years of sales experience to Entities (SMB, Mid-Market and/or Enterprise)
• Prefer experience within the Legal Services industry (not required)
• Strong written, verbal and presentation skills with a consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, and self-motivated
• Strong computer skills, including proficiency with Microsoft Word, Excel, and PowerPoint, as well as Salesforce or a similar CRM

· Strong interpersonal skills: ability to rapidly develop and cultivate relationships with peers, partners, and key influencers. Be confident and assertive, but with a fun, friendly and collaborative approach.

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

What We Offer

· Educational assistance program for all of our eligible staff members

· An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

· A commitment to diversity & inclusion

· 401k up to 5% price match, Access to FSA,

· 75% covered Medical Insurance & 50% covered Dental & Vision Insurance

Job Type: Full-time

Schedule:

• Monday to Friday

Position: Account Executive & Account Manager

Location: Charlotte, NC

Pay: $60,000 to $80,000/year + Uncapped Commission

Type: Full-time

Schedule: Monday - Friday

LevelUp Talent is looking for a motivated Account Executive & Account Manager to join our team in a role that blends new business development with ongoing client relationship management. In this role, you will proactively prospect employers who need better recruitment advertising solutions while also managing and growing an existing book of business.

This is an ideal position for someone who thrives in the talent acquisition space, understands the challenges employers face in attracting candidates, and is excited to help clients improve hiring outcomes through strategic recruitment advertising.

What You’ll Do:

New Business Development (Outbound Prospecting)

• Identify and target companies across key industries that can benefit from improved recruitment marketing strategies.
• Build, qualify, and nurture a pipeline of prospects through research, outreach, and follow-up.
• Conduct discovery calls to uncover hiring needs, talent acquisition pain points, and advertising gaps.
• Present recruitment advertising solutions that drive applicant volume, quality, and cost efficiency.
• Support prospects through the sales cycle—from first outreach to signed agreement.

Account Management (Existing Book of Business)

• Serve as the primary point of contact for your assigned clients.
• Deeply understand each client’s hiring goals, job mix, and recruitment challenges.
• Provide performance reporting, insights, and data-driven recommendations.
• Identify upsell opportunities such as additional job categories, new locations, or expanded budgets.
• Ensure exceptional client satisfaction and strong renewal outcomes.

What You Bring

• 3+ years of experience in recruitment advertising, HR tech, staffing, talent acquisition, or B2B sales/account management.
• Experience with CRM and sales tools like Salesforce, Apollo, LinkedIn, ZoomInfo, and Microsoft Office.
• Comfortable with outbound outreach and managing multiple client accounts.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate hiring challenges into actionable advertising solutions.
• Highly organized, proactive, and skilled at prioritizing in a fast-paced environment.

Why You’ll Love Working Here:

• Opportunity to sell and support innovative recruitment advertising solutions.
• Direct impact on helping employers hire faster and more efficiently.
• Collaborative, supportive team culture.
• Clear path for growth in sales or account management.
• Competitive compensation, bonus/commission structure, and benefits.

Benefits:

• Competitive base salary with uncapped commission potential.
• 401(k) with 50% company match.
• Health, dental, and vision coverage.
• 80% of your leads are provided by our in-house marketing team.
• Full access to a robust sales tech stack and automation tools.
• Collaborative, high-performance remote culture.
• Training, mentorship, and career advancement opportunities.

LevelUp Talent is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position: SaaS Sales Executive

Location: Charlotte, NC

Pay: $75,000 to $85,000/year plus uncapped commission

Type: Full-time

Schedule: Monday - Friday

Onaroll is seeking an Account Executive to join a growing team! We’re looking for a motivated SaaS Sales Executive to join our team in a role that blends new business development with ongoing client relationship management. In this role, you will proactively prospect employers who need better recruitment advertising solutions while also managing and growing an existing book of business.

This is an ideal position for someone who thrives in the talent acquisition space, understands the challenges employers face in attracting candidates, and is excited to help clients improve hiring outcomes through strategic recruitment advertising!

Job Description:

• Identify and target companies across key industries that can benefit from improved recruitment marketing strategies.
• Build, qualify, and nurture a pipeline of prospects through research, outreach, and follow-up.
• Conduct discovery calls to uncover hiring needs, talent acquisition pain points, and advertising gaps.
• Present recruitment advertising solutions that drive applicant volume, quality, and cost efficiency.
• Support prospects through the sales cycle—from first outreach to signed agreement.

Position Requirements:

• 3+ years of experience in recruitment advertising, HR tech, staffing, talent acquisition, or B2B sales/account management.
• Previous SaaS experience.
• Comfortable with outbound outreach and managing multiple client accounts.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate hiring challenges into actionable advertising solutions.
• Highly organized, proactive, and skilled at prioritizing in a fast-paced environment.

Why You’ll Love Working Here!

• Opportunity to sell and support innovative recruitment advertising solutions.
• Collaborative, supportive team culture.
• Direct impact on helping employers hire faster and more efficiently.
• Clear path for growth in sales or account management.
• Competitive compensation, bonus/commission structure, and benefits.

Onaroll is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Must be located within one hour of Pottstown, PA.

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.

Supervisory Responsibilities:

No direct reports.

Essential Functions:

• Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
• Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
• Good organizational skills and attention to detail.
• Ability to work through member situations and provide effective and accurate resolutions.
• Good technical skills and ability to work with multiple systems.
• Ability to be available at 8:00am M-Sat.
• Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.

Education / Experience:

• High school diploma or equivalent.
• Two plus years of customer service experience, preferably within a financial institution.

Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

Open date: October 2, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Thursday, Oct 1, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to undergraduate, professional, and continuing education in Business and Management to teach one or more online courses each year.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental links below.

• 
  
• Accounting
  
• Artificial Intelligence (AI)
  
• Business Analysis
  
• Corporate Finance
  
• Economics
  
• Human Resources
  
• Leadership and Management
  
• Marketing
  
• Personal Financial Planning
  
• Project Management
  
• Other Business Course Subjects (please specify on your Instructor Information Form)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date or Start Anytime).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date or start anytime online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Online Business Programs: academic-areas/business/#!?tab=programs&availability=all

Online Business Courses: academic-areas/business/#!?tab=courses

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 3 or more years of professional industry work experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in course subject preferred.
  
• 4 or more years of professional industry work experience since degree.
  
• Teaching, training, mentoring, or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Knowledge of federal and California state laws and regulations as applicable to the course subject.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

The following professional industry credentials are preferred for the following programs:

• 
  
• 
  Accounting: Certified Public Accountant (CPA)
  
• 
  Accounting (Fraud and Forensic Accounting): Certified Fraud Examiner (CFE) credential with the Association of Certified Fraud Examiners.
  
• 
  Personal Financial Planning: Certified Financial Planner (CFP) with the Certified Financial Planner Board of Standards, Inc.
  
• 
  Project Management: Project Management Professional (PMP), Project Risk Management Professional (PMI-RMP), or Agile Certified Practitioner (PMI-ACP) with the Project Management Institute (PMI)
  

• Curriculum Vitae or Resume - Your most recently updated C.V. or Resume.

  
  

• Instructor Information Form - Download the Instructor Information Form PDF to your computer desktop and open it using the Adobe Acrobat application. It is not recommended to use an internet PDF viewer or Google Docs to complete this form. Complete, save, and upload the PDF form to your AP Recruit application.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Overview:

As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.

You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.

Responsibilities include but not limited to:

• Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.

• Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.

• Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.

• Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.

• Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.

• Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.

• Cross functional understanding of how their work integrates with other business workstreams and initiatives.

• Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.

• Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.

• Participates in governance meetings and communicates technical and business product status and progress with senior leaders.

• Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.

• Engages in product discovery efforts to identify strategic opportunities.

• Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.

• Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value

• Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.

• Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.

Qualifications:

• Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.

• Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

• Ability to influence teams to deliver great customer experience without direct authority.

• Working knowledge of Product Management practices.

• Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.

• Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.

• Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.

Preferred Qualifications:

• Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.

• Proven track record working in an agile environment while delivering results based on effective prioritization.

• Experience with stakeholder management and collaboration.

• Ability to quickly learn new domains and adapt to changing business needs.

• Knowledge of product and project and portfolio management best practices.

• Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.

• Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.

• Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.

• Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.