Jobs in Columbus Ohio Remote

Job title: Customer Support/Account Rep SR

Location: 4343 Easton Commons,Columbus,OH,43219

Duration: 6months

Pay rate: $19.17 /hour

Work Schedule Overview:

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Preference Criteria:

• We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities:

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

JOB SUMMARY

The Senior Project Manager is responsible for leading large-scale, mission-critical data center projects from preconstruction through commissioning and turnover. This role provides full lifecycle ownership of scope, schedule, cost, quality, safety, and risk management for complex fire protection systems within hyperscale and enterprise data center environments. The Senior Project Manager serves as the primary client interface, drives strategic execution plans, oversees multi-disciplinary coordination, and ensures compliance with NFPA standards, local codes, and owner specifications. This position provides leadership to projects while maintaining accountability for financial performance, operational excellence, and client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Accurately define project requirements.
• Create job schedules.
• Coordinate the delivery of tools and fabrication.
• Identify and manage the personnel assigned to each project and track their labor efficiency.
• Represent the company at job progress meetings.
• Initiate change orders as needed.
• Complete contract progress billings as required.
• Estimate remaining “cost-to-complete” for monthly WIP reporting.
• Manage the day-to-day operations of assigned projects to ensure they are completed on time and on budget.
• Serve as the main point of contact for clients on assigned projects.
• Work with clients to brainstorm creative solutions to problems to ensure their needs are met through our customized solutions.
• Monitor assigned projects following established guidelines to ensure they are completed as efficiently as possible.
• Communicate with team members regarding project needs.
• Ability to work in a fast-paced dynamic environment.
• Read and analyze job cost reports.
• Respond in a timely manner to inquiries from management.
• Assist with collections as required.
• Communicate daily with foremen.
• Consistently overlook the design progress.

SUPERVISORY RESPONSIBILITIES

Will provide direct supervision to the individuals assigned to the projects being managed.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED is required.
• 3+ years’ experience in the fire protection industry, working in sales, estimating, project management, and/or design.
• 3+ years of experience in project management with significant experience in data center or mission-critical environments.
• Demonstrated ability to lead in high-pressure, accelerated environments.
• Knowledge of NFPA and industry standards.
• A degree from an accredited college or university is a plus.
• Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications.
• Experience with Project Software, i.e. Procore, Clearstory, ACC.
• Knowledge of scheduling programs.
• Ability to think strategically, make sound decisions, and produce accurate and timely results.
• Building positive working relationships with multiple levels of employees and management.
• Demonstrating integrity and professionalism.
• Demonstrating commitment to company values.
• Excellent organizational skills are required.
• Ability to follow up on tasks and assignments in a timely manner.
• Excellent written and verbal communications skills.
• Ability to perform basic business mathematical functions.
• Ability to work with minimal supervision.
• Ability to work effectively in a team environment.
• Complying with all operating policies, procedures, executed Plans, and Programs.
• Ability to delegate when needed.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb, balance, stoop, kneel, crouch, pull/push, or crawl. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The strength rating for this position is classified as medium work which entails exerting 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. This position frequently requires protective equipment for eyes, feet, and head. Occasionally requiring protective equipment for arms, hearing, full body, leg, respirator, and skin. Operations of a computer, telephone, a hand calculator, and copiers/fax machine are required. Understanding advanced math (Calculus, Algebra, & Geometry), shop math, simple drawings, technical reports, technical instructions, financial reports, layout work, legal documents, simple memos, and business letters is required. Writing or presenting simple memos, summaries, business letters, and technical reports is required. While performing the duties of this job, the employee is regularly required to commute to customer and company locations by land and air.