Jobs in Childs Maryland

JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

ChristianaCare is seeking a detail‑oriented and patient‑focused Medication History Technician to join our team. In this critical role, you will collect and confirm precise home medication details shared by patients and their caregivers, helping ensure medication safety from the moment of admission. Your work will directly support pharmacists and physicians in delivering high‑quality, coordinated care.

This position is full time day/evening shift rotation. Every other weekend required; holidays as required.

Principal Duties and Responsibilities:

• Interview patients, caregivers, and other sources to acquire accurate and complete home medication histories.
• Ask clarifying questions regarding medication names, dosages, frequency, and last used to ensure accurate data collection.
• Enter collected information into the EMR following established procedures to produce admission medication reconciliation documentation.
• Generate medication history reports for pharmacist review and subsequent physician use.
• Collaborate closely with inpatient pharmacy staff and other care providers to support medication‑related needs.
• Navigate the ED tracking board to determine appropriate patient selection.
• Update or build medication records within the EMR with accuracy and attention to detail.
• Apply good clinical judgment when assessing medication lists; identify inconsistencies or concerns and communicate them to the pharmacist.
• Verify medication information using external sources when necessary (pharmacies, provider offices, etc.).
• Coordinate with charge nurses and patient nurses to determine optimal times for patient interviews.
• Demonstrate strong knowledge of both brand and generic medications, common dosages, dosage forms, and typical administration schedules.
• Communicate effectively with patients of all education levels in a fast‑paced Emergency Department setting.
• Assess the completeness of medication lists, including drug name, dose, frequency, indication, and time of last dose.
• Acquire accurate histories of PRN medications, including frequency and indications.
• Determine patient medication adherence prior to admission.
• Build rapport with patients and families to acquire reliable histories or identify alternative information sources when needed.
• Prompt patients for overlooked medications, including over-the-counter items such as herbals, vitamins, pain relievers, cold remedies, inhalers, patches, creams, eye drops, and more.
• Acquire and document medication allergy histories and associated reactions.
• Assist in orienting and training new pharmacy personnel.branded

Education and Experience Requirements:

• High School diploma or equivalent required; Associate or Bachelors degree preferred
• Previous hospital or retail pharmacy experience preferred
• Pharmacy Technician Certification Board certification (PTCB) required
• Applicants enrolled in, or graduate of a 4-year bachelor program in the following health science majors are encouraged to apply and will be required PTCB certification in 1 year of employment: Applied Molecular Biology and Biotechnology Biology, Chemistry, Exercise Science, Health Behavior Science, Human Physiology, Medical Diagnostics, Medical Diagnostics Pre-PA, Medical Laboratory Science, Nutrition, Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing, Occupational Therapy, Physical Therapy, Physician Assistant or Sports Health
• Computer experience preferred (e.g., window-based programs)

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Lead conducts residential and commercial remediation service visits, including water extraction as well as mildew and mold treatment. Equipment delivery, set up and pick up are responsibilities of the Lead. Lead oversees job monitoring, reviews updates provided by Water Remediation Technicians and ensures all jobs are completed in accordance with standards.

Necessary skills include ability to communicate effectively with clients and a valid driver's license. IICRC certification preferred. Knowledge in disaster restoration is preferred. Candidate must be available for emergency response shift rotations (after hours and weekends), as needed. Overtime pay and bonuses are available for these shifts. Candidate must complete a background check and drug test.

Job Type: Full-time

Pay: $14.00 - $24.00 per hour

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.