Jobs in Carson California

• Seeking an experienced Associate Principal to lead and design scalable technical architectures with expertise in Architecture Patterns SOA and Microservices
• Design and develop comprehensive architectural diagrams to guide system development and integration Apply advanced Architecture Patterns and Styles to create scalable reliable and maintainable solutions.
• Lead the design and implementation of SOA and Microservicesbased architectures to support business agility
• Collaborate with cross-functional teams to align technical architectures with business goals and requirements
• Evaluate emerging technologies and recommend architectural improvements to enhance system performance and scalability
• Ensure adherence to architectural standards and best practices across projects.
• Mentor and guide technical teams on architecture principles and design methodologies

Roles and Responsibilities

• Drive the architectural strategy and vision for complex enterprise solutions within the Technical Architecture family
• Develop and maintain architectural frameworks and governance to ensure consistency across projects
• Conduct architectural reviews and provide expert guidance to development teams
• Facilitate communication between stakeholders, including business development and operations teams. Identify risks and propose mitigation strategies related to architectural decisions
• Lead innovation initiatives by exploring new architectural styles and patterns
• Provide leadership in troubleshooting and resolving complex architectural issues
• Support the professional growth of team members through coaching and knowledge sharing

Mandatory Skills :

• Architecture Patterns and Styles
• Microservices Architecture
• Architectural diagrams
• SOA and Microservices-Based Architecture
• Software Engineering and Design Architecture
• CI/CD Architecture
• Service-Oriented Architecture
• Architectural Patterns

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our shipping department for a Warehouse Associate.

• Pay rate: $18/hr
• Location: onsite in Carson, CA

Job Summary: We are seeking a reliable and dedicated Warehouse Associate to join our Shipping Department team. As a Warehouse Associate, you will play a crucial role in ensuring the efficient and accurate processing of outgoing orders and shipments. Your attention to detail, strong organizational skills, and commitment to teamwork will contribute to the success of our shipping operations.

Key Responsibilities:

- Prepare and pack orders for shipment, ensuring accuracy and completeness of items.

- Utilize shipping software and equipment to generate shipping labels, packing slips, and other required documentation.

- Conduct quality checks on outgoing orders to ensure they meet company standards.

- Collaborate with other team members to prioritize orders and shipments based on deadlines and customer requirements.

- Operate forklifts and other warehouse equipment safely and efficiently.

- Maintain a clean and organized work area, following company guidelines for warehouse organization.

- Assist in receiving and inspecting incoming shipments when necessary.

- Communicate effectively with the team and supervisors, providing updates on order status and potential issues.

Qualifications:

- High school diploma or equivalent.

- Previous experience in a warehouse or shipping environment preferred, but not required.

- Forklift certification is a plus.

- Ability to lift and move packages (up to 50 pounds).

- Strong attention to detail and accuracy.

- Basic computer skills, including experience with shipping software.

- Excellent communication and teamwork skills.

- Willingness to learn and adapt to changing tasks and priorities.

- Ability to work in a fast-paced and physically demanding environment.

- Reliable and punctual with a strong work ethic.

We provide a comprehensive benefits package, including health insurance, a profit-sharing plan, paid time off, and more.

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

Akkodis is seeking an Industrial Engineer for a Contract job with a client in Carson, CA. Ideally looking for applicants who can provide Industrial Engineering support and coordination during the development of aircraft interior components and will be responsible for determining most cost-effective methods to create products. Focal for industrialization on each new program.

Rate Range: $32/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Qualifications:

Specialized knowledge

Collaboration – Establishes collaborative relationships to achieve objectives

Communication – Excellent interpersonal and communication (written and verbal) skills

Ability to work independently and follow through on assignments with limited direction; ability to work within and lead in a team oriented environment

Excellent attention to detail.

Project and general management experience

Experience in manufacturing line set-up

Self-motivated and multi-tasker; able to level load own workload.

Level 1 Qualifications:

Education: BS in Industrial, Aeronautical, Mechanical Engineering or Manufacturing Engineering.

Experience: 0-3 years.

Computer Skills: Proficient with Windows Operating System®, Office XP®, AutoCAD.

Other Skills: Experience with airworthiness regulations desired. Basic Knowledge of Primary processes like CNC machining, Layup and Crush Core. Ability to work well independently and cross-functionally.

Description: Entry-level position within job field.

Level 2 Qualifications:

Education: BS in Industrial, Aeronautical, Mechanical Engineering or Manufacturing Engineering

Experience: 4-5 years.

Computer Skills: Proficient with Windows Operating System®, Office XP®., AutoCAD. Knowledge of design software

Other Skills: Experience with airworthiness regulations & LEAN tools such as valve stream mapping (VSM) “5S”. Strong Knowledge of Primary processes like CNC machining, Layup and Crush Core.

Description: Intermediate-Mid Level position within job field.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 61 or

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Company Overview:

Jeans Innovation Center is a leading apparel and denim brand that is part of the Fast Retailing global family of companies. We believe people are the key to achieving our overall success. We are a company that is committed to developing and growing our talent to align with business growth and objectives.

Position Overview:

Jeans Innovation Center is seeking an Pattern Room Assistant. We are looking for an individual who will support our pattern makers with day to day duties, as well as creating 1st patterns and aid in assistance with our production team. This individual will need to have some experience with using Gerber systems, Adobe Illustrator, and Excel.

Responsibilities

• Create pattern card with all necessary information including final spec measurements and hand off to sample maker team.
• Along with delivering pattern card to sample maker, provide advice and or input on the right techniques to construct the garment.
• Receive completed sample from sample maker team and measure for accuracy.
• Organization patterns, and should adhere to ongoing timelines as needed
• Maintain a library of good basic patterns as a reference
• Review with team fit technician notes for any pattern adjustments needed to produce final spec measurements and development/production pattern to be handed off.
• Create development patterns and make changes and edits on the Gerber system. Will make production patterns as needed
• Translate the design sketch and or sample into a first pattern using Gerber software on PC.
• Work with design/pre production team on fit specifics
• Attend development/production fittings of samples with design and pre production team.
• Work with sample room on sewing construction based off patterns.

Education and Experience:

• Minimum 1 years’ of Pattern Making experience
• Must have a minimum 1 years of denim pattern making experience (import and domestic fabric)
• Knowledge of Gerber systems
• Candidate must have experience with PC systems such as Outlook email, MS Word, and basic MS Excel
• Associates Degree from college or university preferred
• Must be willing to test for 2 hour during interview

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel; is occasionally required to talk or hear; walk, stand or otherwise move self in a reasonable way position to perform the essential duty. The employee must occasionally lift, carry or otherwise move or position up to 10 pounds.

Work Environment:

The noise level in the work environment is usually moderate to loud. The employee comes in contact on occasion with a sharp object. The general working hours are between 8:30 am to 5:30pm and overtime may be required from time to time.

Jeans Innovation Center values the individual talent that comprises this company and is committed to equal opportunities for each employee's advancement. Our company believes in and supports policies and practices that prohibit discrimination against any person because of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation or any other characteristic protected by applicable law.

Everything we do at BBSI is in support of business owners. We facilitate conversations around a broad range of organizational areas that allow business owners to run their companies more effectively. With 69 branches across the country, our large footprint and decentralized structure allow us to offer our clients a high-touch, relationship-based experience. We stand shoulder-to-shoulder with them and enable them to view their businesses—and their roles as owners—differently. Every business owner is on a journey. BBSI is with them every step of the way.

The Business Partner role provides leadership to our business-owner clients and our internal team of experts. This person must demonstrate strong business acumen, and possess an entrepreneurial spirit with a genuine desire to proactively and consistently deliver results for our clients and internal teams.

The BBSI Business Partner is responsible for leading a multi-million dollar business unit that consults on a broad range of organizational development and operational issues. The primary objective of the Business Partner is to lead a team of subject matter experts in delivery of high-impact solutions that grow revenue and profits for small to mid-size clients as well as partner with client business owners to accelerate growth, reduce loss, and build better companies.

The Business Partner will collaborate with client companies to educate, advise, and influence them on matters involving, but not limited to, cultural development, change management, strategic planning, and growth strategy.

This position is a full time, exempt position that reports to the Area Manager and works in partnership with other positions within the business unit and branch.

Requirements

1. Ability to lead transformative projects with multiple clients across diverse industries

2. Define strategic vision and deliver solutions that competitively position companies for business challenges of both today and tomorrow

3. Prior P&L responsibility and accountability

4. Organization and team development

5. Ability to align culture, vision and strategy

6. Direct operations in organizational development experience

7. Consultative mindset with multiple clients/units experience

8. Proven track record in successfully leading high performance teams

9. Demonstrated proficiency in conducting root cause analysis and generating revenue

10. Ability to benchmark, analyze and deliver measurable results to the business owner

11. Ability to manage time and shifting priorities in a high volume, complex work environment

12. Ownership Mentality

13. Excellent communication skills with ability to write, develop and deliver successful presentations to all levels of an organization

14. Coaching, mentoring, and training experience required

15. Experienced networker - business development responsibility ideal

16. Bachelor’s degree required; advanced degree desired

17. At least 10 years of related business experience

18. Six Sigma (Black or Green Belt) or equivalent certification beneficial

19. Roughly 80% of time spent with clients at their location – primarily local

20. Extensive knowledge of MS Office

Salary and Other Compensation:

The starting salary range for this position is $120,000-130,000 annually. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications and other qualifications of the candidate.

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.

Paid Time Off: 40 hours of paid sick leave annually (additional sick/front loading/accrual, if any, based on state or regional requirements); vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.

Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.

If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at www. Please apply via this posting and not by contacting our local or corporate offices.

Click here to review the BBSI Privacy Policy: “California applicants: to see how we protect your data, visit our website at ”

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity for a Project Manager.

• Pay range is $110,000 to $150,000 annually (depending on experience/knowledge/skills)
• Location: onsite in Carson, CA

In this position, you would be a key part of the senior executive team, working with Sales, Operations, Engineering, Quality, Marketing and external Customers. We are seeking a highly motivated and proactive Project Manager to join our dynamic team. The ideal candidate will possess a strong “get things done” attitude, demonstrating the ability to drive projects to successful completion with minimal required supervision. This role demands excellent organizational skills, a keen eye for detail, and a commitment to delivering high-quality results on time and within budget.

Project Execution: Take full ownership of projects from initiation to completion, ensuring all deliverables meet quality standards and deadlines.

Independent Decision-Making: Exhibit strong decision-making capabilities to address challenges and obstacles promptly, maintaining project momentum without the need for constant oversight.

Proactive Problem-Solving: Anticipate potential issues and develop innovative solutions proactively, ensuring smooth project progression.

Team Collaboration: Foster a collaborative work environment, effectively coordinating with cross-functional teams to achieve project goals.

Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and milestones.

Resource Management: Efficiently allocating and managing resources, optimizing productivity and project outcomes.

Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance project management efficiency.

Qualifications:

• 4-5 years of proven experience as a Project Manager, preferably in the LED design and manufacturing industry overseeing key projects from start to finish, from initial research to execution.

• Strong organizational and time management skills, with a track record of managing multiple projects simultaneously.

• Manage the day-to-day activities of projects, communicate with project teams as necessary to ensure project deliverables are on schedule.

• Excellent communication and interpersonal skills, with the ability to lead and motivate teams.

• Providing status reports to all stakeholders including the COO.

• Managing project scope and escalating issues where necessary.

• A proactive mindset with a strong focus on problem-solving and achieving results.

• Ability to work independently and make sound decisions under pressure.

• Make recommendations to management about schedules, prioritization, and resource allocation with input from team members.

• Familiarity with project management software and tools.

Preferred Attributes:

• A natural self-starter who thrives in a fast-paced environment.

• Demonstrates a strong sense of ownership and accountability.

• Ability to adapt to changing priorities and requirements.

• Ability to handle a large variety of details and to work with all levels of organization.

• Proficiently utilize MS Word, Excel, PowerPoint, Outlook and SharePoint.

Nice-to-haves:

• Lighting or consumer electronics industry experience

• Bilingual (Chinese and English)

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

The pay range for this role is $150,000 - $200,000/yr USD.

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

Skechers Digital Team is seeking a Digital Data Architect reporting to the Director, Digital Architecture, Consumer Domain. This role is responsible for designing and governing Skechers’ Consumer Data 360 ecosystem, enabling identity resolution, high-quality data foundations, personalization, loyalty intelligence, and machine learning capabilities across digital and retail channels.

The ideal candidate will be a strong technical leader, have hands-on full-stack technical knowledge in enterprise technologies related to Skecher’s consumer domain, and have the ability to work in a fast-paced agile environment. You should have knowledge of consumer programs from an architecture/industry perspective, and you should have strong hands-on experience designing solutions on the Salesforce Core Platform (including configuration, integration, and data model best practices).

You will work cross-functionally with Digital Engineering, Data Engineering, Data Science, Loyalty, and Marketing teams to architect scalable, secure, and high-performance data platforms that support advanced personalization and recommender systems.

WHAT YOU’LL DO:

• Responsible for the full technical life cycle of consumer platform capabilities which includes:
• Capability roadmap and technical architecture in alignment to consumer experience
• Technical planning, design, and execution
• Operations, analytics/reporting, and adoption
• Define and evolve Skechers’ Consumer Data 360 architecture, including identity resolution (deterministic and probabilistic matching) and unified customer profiles.
• Architect scalable data models and pipelines across CDP, CRM, e-commerce, marketing automation, data lake, and warehouse platforms.
• Establish enterprise data quality frameworks including validation, deduplication, anomaly detection, and observability.
• Optimize SQL workloads and large-scale distributed queries through performance tuning, partitioning, indexing, and workload management strategies.
• Design and oversee ML pipelines supporting personalization, churn modeling, and recommender systems.
• Partner with Data Science teams to productionize models using distributed platforms such as Databricks (Spark, Delta Lake, MLflow preferred).
• Ensure secure data governance, access control (RBAC/ABAC), and compliance with GDPR, CCPA, and related privacy regulations.
• Provide architectural oversight ensuring performance, scalability, resilience, and maintainability.
• Collaborate with stakeholders to translate business objectives (LTV growth, personalization lift, engagement) into scalable data solutions.

REQUIREMENTS:

• Computer Science, Data Engineering, or related degree or equivalent experience.
• 12+ years experience architecting enterprise data platforms in cloud environments.
• 9+ years experience with data engineering with a focus on consumer data.
• 6+ years experience working with Salesforce platforms, including data models and enterprise integrations.
• Strong experience with Data 360 and identity resolution architectures.
• Proven expertise in SQL performance tuning and large-scale data modeling.
• Hands-on experience implementing ML pipelines and recommender systems in production environments.
• Experience with cloud technologies (AWS, GCP, or Azure).
• Experience with integration patterns (API, ETL, event streaming).
• Experience providing technical leadership and guidance across multiple projects and development teams.
• Experience translating business requirements into detailed technical specifications and working with development teams through implementation, including issue resolution and stakeholder communication.
• Strong project management skills including scope assessment, estimation, and clear technical communication with both business users and technical teams.
• Must hold at least one of the following Salesforce Certifications (Platform App Builder, Platform Developer 1, JavaScript Developer 1).
• Experience with Databricks or similar distributed data/ML platforms preferred.

ERP Manager (Microsoft Dynamics 365 Business Central)

Location: Torrance, CA (Hybrid work environment)

Employment Type: Full-time

Salary Range: $90,000 – $110,000 annually (commensurate with experience)

Work Authorization: Must be authorized to work in the U.S. without sponsorship.

Position Overview

We are seeking an experienced ERP Manager to lead ERP implementation initiatives while also supporting presales activities and business development efforts. This role combines project management, functional leadership, client-facing presales support, and strategic system planning. The ERP Manager will work closely with executive leadership, sales teams, offshore engineering teams, and clients to design ERP solutions that align with operational and financial objectives. This role also requires occasional travel to client sites to support implementation activities, user testing, and training.

Key Responsibilities

1. Project Leadership & Delivery

· Lead full-cycle ERP implementation projects from discovery to go-live and post-launch support

· Develop and manage project plans, budgets, and resource allocations

· Manage risks, scope, and client expectations

· Ensure on-time and on-budget project delivery

· Coordinate with offshore engineering teams to optimize task allocation and maintain development quality

2. Presales & Solution Consulting

· Participate in client discovery meetings and requirements workshops

· Provide solution design support during proposal development

· Prepare high-level solution architecture and implementation approaches

· Estimate project scope, timelines, and resource requirements

· Support RFP/RFI responses and client presentations

· Partner with Sales to help close ERP-related opportunities

3. Business & Functional Leadership

· Translate business requirements into functional ERP configurations

· Advise clients on best practices in Finance, Sales, Purchasing, and Inventory processes

· Identify opportunities for automation and operational efficiency

· Align ERP capabilities with financial reporting and management needs

4. Team & Executive review Management

· Supervise internal ERP consultants and coordinate with external vendors

· Work with global/HQ teams on cross-border ERP initiatives

· Collaborate with offshore engineers to ensure efficient delivery and consistent implementation quality

· Mentor junior consultants and build internal ERP capabilities

· Communicate effectively with executive leadership and department heads

5. Governance & Continuous Improvement

· Support user acceptance testing (UAT) and implementation readiness

· Provide client training and guidance to ensure successful system adoption

· Travel to client sites when needed to assist with testing, training, and implementation support

· Establish ERP governance and documentation standards

· Monitor system performance and recommend enhancements

· Drive adoption of Microsoft ecosystem tools (Power Platform, reporting tools, etc.)

Required Qualifications

· 5+ years of ERP implementation experience

· 2+ years of project leadership or PM experience

· Experience participating in presales or solution consulting activities

· Strong experience with Microsoft Dynamics 365 Business Central preferred

· Solid understanding of Finance, Accounting, Sales, Purchasing, and Inventory processes

· Experience preparing project estimates and implementation plans

· Experience collaborating with offshore or distributed engineering teams

· Willingness to travel to client sites for testing support and user training when needed

· Excellent client-facing communication skills

· Business-level Japanese proficiency (日常会話レベル以上)

· Must be authorized to work in the U.S. without sponsorship

· Must be available for hybrid work

Preferred Qualifications

· Experience in IT services or ERP consulting firms

· Experience supporting Japanese subsidiaries in the U.S.

· Familiarity with Microsoft Power Platform

· PMP certification or equivalent

· Experience in manufacturing or distribution environments

Number of Openings

Director of Human Resources

Our client is seeking a strategic and hands-on Director of Human Resources to lead and scale the HR function during an exciting period of growth. This role will partner closely with executive leadership to drive people strategy, strengthen company culture, and build programs that support employee engagement, development, and performance.

The Director of HR will oversee all aspects of human resources including talent acquisition, employee relations, performance management, compensation and benefits, compliance, and organizational development. The ideal candidate is both strategic and operational—someone who can design people programs while also rolling up their sleeves to execute.

Key Responsibilities

• Lead the overall HR strategy aligned with company goals and growth plans
• Partner with executive leadership on organizational design, workforce planning, and culture initiatives
• Oversee talent acquisition and help attract and retain top talent
• Manage employee relations, performance management, and leadership coaching
• Develop and implement compensation, benefits, and total rewards programs
• Ensure compliance with federal, state, and local employment regulations
• Lead HR operations including policies, procedures, and HR systems
• Build scalable HR processes and support a high-performance culture

Qualifications

• 8–12+ years of progressive HR experience, including leadership roles
• Strong experience partnering with senior leadership and executives
• Deep knowledge of HR best practices, employment law, and compliance
• Experience building and scaling HR programs in a growing organization
• Strong communication, leadership, and problem-solving skills
• Bachelor’s degree required; HR certifications (PHR, SPHR, SHRM-CP) a plus

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)