Information Technology Jobs in Brea, CA

• Provide daily oversight and support to QA personnel on the production floor.
• Collaborate with management to ensure appropriate staffing and scheduling.
• Monitor quality control processes and escalate issues as necessary.
• Conduct quality inspections of raw materials, in-process, and finished products.
• Perform pre-operational inspections, allergen controls, and GMP audits.
• Document and manage non-conforming product holds and investigations.
• Collect and log production and processing samples.
• Support the investigation and resolution of customer complaints.
• Deliver training on policies, procedures, and quality programs.
• Ensure compliance with all applicable food safety and quality regulations (e.g., GMP, HACCP, FDA, USDA).
• Promote a culture of safety, quality, and continuous improvement.
• Perform additional duties as assigned by quality leadership.

• Bachelor's degree in Food Science or a related field, or equivalent experience.
• Minimum 3 years of experience in a food manufacturing environment.
• At least 1 year of experience in a quality control leadership role.
• Strong working knowledge of food safety programs and regulatory requirements (FDA, USDA, HACCP, GMP, etc.).
• Familiarity with food labeling regulations and nutritional data systems (e.g., ESHA Genesis).
• Strong communication skills in English, both written and verbal.

As a Sous Chef, you will cook at the highest level as well as lead a culinary team for our Signature Restaurants. In this role, you continually exemplify leadership, development, support and motivation to direct reports; creating a vibrant, positive environment that encourages excellence. You will work well with our front-of-the-house partners to create a collaborative environment; inspiring creativity, teamwork, and ownership required to achieve excellent execution of fine dining for one of our Signature Restaurants. 

The Signature Restaurants currently include Napa Rose, Carthay Circle, Club 33 and 21 Royal.

• Expertise in all aspects of Culinary Arts, such as butchery, saucier, pastry and modern techniques

• Superior knowledge in different cuisine styles, such as French, Spanish, Italian, Mediterranean, American regional and Asian

• The ability to strategically and thoughtfully write and implement seasonally inspired menus 

• Build Teams through trust, collaboration, and education.  

• Effectively communicate the vision of Signature Restaurants

• Manage cost: Food cost, kitchen labor, etc

• Able to cultivate and foster strong relationships with fellow Artisans, Farmers, Fishmongers, Ranchers and Foragers

• 5 plus years of Culinary Management experience in a fine dining environment

• Strong written/communication skills

• Computer skills, especially with Excel

• Understanding of cost and ability to take ownership of restaurant operations

• Strong kitchen, organizational, and time management skills

• Ability to work a flexible schedule with variable shifts and days off in a rapidly changing environment

• Superior knowledge of quality ingredients and how to execute fine dining

• Understanding of Wine pairing and service trends

• Understanding of Nutrition and dietary preferences

• Understanding of guest service with possible experience as a bartender and/or server

• Higher level education 

• Associate's Degree in culinary arts or equivalent work experience

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at DXMedia

#LI-AH3

Job Title: Receptionist

Location: Anaheim, CA (Onsite)

Pay Rate: $22/hour

Contract Duration: Now through April

Overview:

LHH is seeking a professional, friendly, and highly organized Receptionist to support our client's front‑desk operations for our Anaheim office. This role is ideal for someone who excels in customer service, communicates clearly, and enjoys keeping an office running smoothly. The position is fully onsite and offers a consistent weekday schedule through April.

Responsibilities:

• Greet and assist visitors, clients, and staff in a polished and professional manner

• Answer and route incoming calls; manage voicemail and front‑desk communication

• Maintain office lobby, meeting spaces, and general common areas

• Handle mail distribution, package intake, and courier coordination

• Support basic administrative tasks, including scanning, filing, and data entry

• Assist with scheduling conference rooms and coordinating meeting logistics

• Provide general support to office staff and contribute to smooth daily operations

Qualifications:

• Previous reception or front‑desk experience preferred

• Strong customer service and communication skills

• Comfortable handling a high volume of calls and visitors

• Proficient with Microsoft Office and general office systems

• Professional demeanor, reliability, and a proactive approach

• Ability to work onsite Monday–Friday throughout the full contract term

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

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Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor's degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.

GIS Route Analyst

Position Summary

The GIS Route Analyst reports to the Logistics Manager and is responsible for designing, optimizing, and implementing routes across Athens Services' municipal service areas in the greater Los Angeles region. Using GIS platforms and route optimization software, this role transforms spatial and operational data into efficient route plans that reduce costs, improve service quality, and support contract compliance across multiple lines of business. The GIS Route Analyst works from a centralized office location with travel to division sites for field observations, data validation, and coordination with operations teams.

Essential Responsibilities

Route Design & Optimization

• Design, build, and optimize routes across all lines of business — residential collection, commercial front-load, roll-off, back yard service (BYS), and street sweeping — using RouteSmart, Descartes, or comparable route optimization software.
• Develop dynamic daily route plans for on-demand service lines including roll-off container delivery/pickup and bin/cart equipment replacement operations.
• Plan and optimize multi-vehicle coordinated routing for operations that require sequenced vehicle timing, including scout operations (staging equipment ahead of main collection vehicles) and Back Yard Service (BYS) operations (coordinating smaller service trucks with centralized mother truck staging locations to minimize downtime across the fleet).
• Perform spatial analysis including geocoding, network analysis, buffer analysis, and service area mapping to support route planning decisions.
• Create and maintain accurate digital route maps, service day assignments, route sequence plans, and disposal trip routing.
• Analyze route performance data (stops, lifts, tons, miles, disposal trips, shift times) to identify optimization opportunities including load consolidation and service day rebalancing.
• Implement route changes into the system of record (Soft-Pak) and driver-facing tablets (MobilePak), ensuring data accuracy and operational readiness.
• Support new contract implementations, service area expansions, barrel conversion deployments (e.g., 2-stream to 3-stream, SB 1383 compliance), and service day changes requiring municipal coordination and approval.

Data Analysis & Reporting

• Collect, interpret, and analyze logistics data including route efficiency metrics, asset utilization, and service performance indicators.
• Develop and maintain GIS databases, shapefiles, and geospatial datasets to support routing and operational analysis.
• Prepare reports and visual presentations on route performance, recommending process improvements to leadership and operations teams.
• Establish and monitor key performance indicators (KPIs) to measure routing accuracy and operational efficiency.

Cross-Functional Collaboration

• Partner with division operations teams to coordinate route implementations, communicate changes to drivers, and resolve service issues.
• Work with billing and revenue teams to ensure route data accuracy supports proper customer billing and account reconciliation.
• Coordinate with IT and software vendors on system integrations, data feeds, and technology enhancements.
• Track and manage project assignments, milestones, and deliverables using project management platforms ( or similar) to maintain visibility and accountability across concurrent initiatives.
• Conduct field observations at division sites to validate route designs, assess real-world conditions, and gather driver feedback.

Required Qualifications

• Experience: 2–5 years of experience in GIS analysis, route optimization, logistics planning, or a related analytical role.
• Education: Bachelor's degree in GIS, Geography, Urban Planning, Logistics, Supply Chain Management, or a related field.
• GIS Proficiency: Hands-on experience with ArcGIS, QGIS, or comparable GIS platforms including spatial analysis, geocoding, and map production.
• Route Optimization Software: Experience with route planning tools such as RouteSmart, Descartes, Roadnet, or similar platforms.
• Data Analysis: Strong proficiency in Excel for data analysis; experience with Tableau, Power BI, or similar visualization tools preferred.
• Communication: Ability to communicate technical findings and route recommendations to non-technical stakeholders including operations managers and drivers.
• Driver's License: Valid Class C Driver's License with acceptable driving record.

Preferred Qualifications

• Experience in waste management, solid waste collection, or environmental services industry.
• Familiarity with waste management ERP systems (Soft-Pak or similar).
• Experience with GPS/telematics platforms (Samsara, Verizon Connect, or similar) for building route baselines, monitoring post-optimization route adherence, and analyzing driver behavior patterns.
• Familiarity with on-vehicle camera systems (Samsara, 3rd Eye, Waste Vision, or similar) for reviewing stop-level service footage, verifying pickup locations, and conducting time studies on equipment service times.
• Knowledge of municipal contract requirements, service area management, and regulatory compliance (e.g., SB 1383).
• Experience with parcel-level data audits and account reconciliation to ensure routing accuracy and billing alignment.
• Database querying experience (SQL) for extracting and analyzing operational data.
• GISP certification or equivalent professional GIS credential.

Physical and Environmental Demands

• Frequent sitting and use of computer-based tools and GIS software for extended periods.
• Occasional standing, walking, and travel to division site locations for field observations and meetings.
• Occasional exposure to environmental factors such as noise, dust, or outdoor weather conditions during site visits.
• Capability to perform the physical requirements of the role with or without reasonable accommodations.

Benefits

• Comprehensive benefit package: Medical, Dental, Vision
• 401K with Profit Sharing and Company Match
• Employee Assistance Program
• Life Insurance
• Paid Vacation and Sick Time
• Recognition Programs
• Professional Development and Learning Opportunities

Job Description:

As an Enterprise Account Manager, you will be responsible for driving sales and revenue growth by acquiring and managing DSO client accounts ranging in size from 10 to 50 locations. You will play a pivotal role in building and maintaining relationships with clients, understanding their needs, and ensuring the successful delivery of products or services.

Responsibilities:

• Lead cultivation and management – Coordinate strategies with the Marketing department to create lead generation techniques and follow up processes to maximize conversion rates. Organization and proper data entry into CRM is required.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
• Continually improves and adjusts sales presentation pitch and material in cooperation with the Marketing department to ensure consistent and up-to-date information on products and offerings.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Sales funnel (pipeline) management
• Sales forecasting
• Strictly follow guidelines for sales channel
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• Bachelor's degree in business, Sales, Marketing, or a related field (or equivalent work experience).
• Minimum of 3 years in DSO Mid-Market Sales or a related role.
• Dental Industry experience is a plus.
• Strong negotiation and closing skills.
• Excellent communication and presentation abilities.
• Ability to understand and articulate complex solutions.
• Results-driven, with a focus on achieving and exceeding sales targets.
• Familiarity with CRM software and other sales tools.

“We create happiness.” That’s our motto at Disney Experiences. At Disney, you’ll help inspire magic by enabling our teams to push the limits of entertainment and create innovative built environments. You will collaborate to develop ideas/thoughts into physical reality! The Architecture & Facilities Engineering (A&FE) team is looking for a Staff Mechanical Engineer to support the development and sustainment of projects we support throughout the Disneyland Resort. Our department supports a wide range of project types including Attractions, Maintenance, Foods, Merchandise, and Entertainment. Projects range from minor renovations to new facilities. You will also support immediate response efforts with reactionary projects.

You will act as the Staff Mechanical Engineering Owner’s Representative with technical expertise for mechanical engineering issues, design management of in-house and outside resources, code compliance, Disney design standards, documentation, specifications, and life cycle cost analysis for best value. This role also involves close collaboration with other engineering disciplines and multiple Disney project teams including FAM, WDI, Entertainment, and Operations.

You will report to the Senior Manager for MEP Engineering with DLR Architecture & Facilities Engineering.

What You Will Do

• Act as Owner’s Representative on projects from concept through construction at the Disneyland Resort.  Project types will include shops, rides, hotels, shows, maintenance facilities, and nearly any built facility and area development found on our property.

• Manage the design and development of contract documents of projects with in-house and outside resources to meet project scopes, schedules and budgets.

• Develop concepts and Request for Proposals (RFP)s.

• Attend, participate, and problem solve during site visits from concept through construction.

• Review drawings and specifications and ensure that all projects are designed and executed to applicable codes and statutes

• Work with stakeholders to provide civil engineering resources to develop project scope including design, planning and code compliance for estimation and feasibility.

• Resolve design issues creatively and thoroughly coordinating design with other disciplines.

• Develop clear technical analyses and recommend frameworks to inform executive review and approval.

• Partner with internal teams to develop, maintain, communicate, and enforce Walt Disney Company design guidelines, standards, master specifications, and details.

• As the owner's representative, you'll review with a focus on constructability, efficiency, and long-term maintainability.

• Liaison with City officials and external agencies to ensure project scope and implementation is coordinated and compliant with external requirements.

• Research Record Drawings in Disneyland Archives.

• Perform field work to investigate and assess mechanical related infrastructure in the Resort.

• Independently review new and existing design drawings and calculations.

• Review shop drawing submittals and respond to vendor requests for information per Resort standards.

• Coordinate design activities and monitor field installations and demolition work that comply with specifications and code requirements.

• Perform reviews of existing infrastructure: propose upgrades and replacements, present findings and recommendations.

• Serve as Engineer of Record on assigned projects, including signing and sealing construction documents when required.

• Design with focus on constructability, efficiency, and long-term maintainability.

• Expedite the receipt of sample submittals required for final design approval.

• Participate in weekly design coordination meetings and prioritize items to minimize schedule impacts.

• Assist Project and Design Managers to resolve design compliance issues relating to Projects requirements. Validate that all Item Specifications are consistent with products installed before archiving manuals.

• Support Executive Design Reviews by contributing technical content, analysis, and coordination as requested by Project or Design Management.

What We Look For

• 10+ years of experience in mechanical engineering design, HVAC/DX/VRF/CHW applications, central plant development and operational guidance, hydraulics, hydronics, compressed air, overall kitchen designs and implementation.

• Ability to support project partners in procurement and construction.

• Experience with AutoCAD, Revit, ACC, and other engineering-based software.

• Working knowledge of both National and Local Standards and Codes.

Required Education and Licensure

• BS Mechanical Engineering or related field from an ABET accredited university.

• Current registration as a Professional Engineer in the State of California in good standing.

#DXMedia #DXFOS #LI-YW1

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at  hiring range for this position in Anaheim, CA is $126,800.00 to $154,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographical region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Title: Operations Manager - Process Automation

Reports to: VP, Operational Excellence

Location: Irvine, CA

About Our Organization

RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone.

Job Summary

We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal.

The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills.

Duties and Responsibilities

• Define KPIs and build dashboards to measure performance and support proactive decision-making.

• Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation.

• Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables.

• Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers.

• Implement processes and systems to reduce chaos and pull operations towards KPIs.

• Be a thought partner to our operations, product, and engineering leaders.

Qualifications

Education/Experience

• Bachelor’s degree, ideally in a quantitative field like engineering, science, or mathematics.

• 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management.

• Experience operating, building, or otherwise getting your hands dirty to solve the problem.

Skills

• Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems.

• Thorough and detail oriented.

• Action-oriented and not afraid of solving a problem you’ve never seen before. A self-starter and go-getter.

• Comfortable building models in Excel or writing scripts in Python. Bonus points if you’ve built solutions with GenAI tools.

• Excellent communication skills and an ability to tailor your message to the audience.

• Collaborative and teammate-lifting mindset.

My Client is Global Inventory management and logistical AI SaaS platform that is sold to the Pharma and CPG industries.

Due to rapid expansion they are looking for a Head of Client Success to help grow out a client success and customer retention team.

The role is a Player / Coach cross-functionally to ensure customers realize measurable business outcomes from their platform investment while expanding adoption over time.

Key Responsibilities

Revenue Retention - Leading, organizing and standardizing the renewals process across the Client Success team. Ensuring NRR (Net revenue retention increase) is the core of this role.

Expansion - Increasing Average Client Value per customer in your / Annual Recurring revenue of your teams portfolio. This is a Player / Coach role... you will be looking after enterprise clients

Customer Value & Engagement - Partnering with Sales / Marketing / Digital / Tech etc. to improve client satisfaction, product innovation and influencing marketing campaigns

CS Operations & Team Development - Directly manage 5–10 strategic and 10–20 hybrid accounts, growing out the CS Team and developing portfolio analytics, Value Realization Index (VRI), and LTV visibility

Qualifications

Experience

• 10+ years in Customer Success or enterprise account management EITHER within manufacturing/MES/Inventory Management platforms OR Working directly with Logistics / supply chain contacts on their software
• Experience managing complex enterprise accounts ($250k+ ARR)
• Experience scaling or optimizing a Customer Success function for a Tech / SaaS company

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered