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Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

This is a unique opportunity for an experienced organization leader that is an entrepreneurial, highly driven, demonstrated meteorology expert with a well-rounded skill set and breadth of operational and administrative experience, thick skin, highly confident, and self-motivated professional whose responsibilities extend beyond those of traditional meteorologists.

This job is in the United States, with strong focus on leadership and business-building in the Northeast US. A qualified candidate will reside in the United States (ideally in the Northeast US) and be intimately familiar with, operationally (and demonstrably) experienced with an extensive range weather conditions, including tropical cyclones, flood events, storm surge, hail, thunderstorms, downbursts, squall lines, blizzards, snow, ice, tornadoes, extreme temperatures, and alike, as well as a deep understanding of North America and global weather patterns and have a working familiarity with global geography, customs, and culture. This job will require frequent interaction and collaboration with experts in other professions.

The candidate must be a team leader and have a proven track record of performing high-quality work with little supervision, "taking the bull by the horns", effectively launching and growing business initiatives, leading team members, producing and maintaining accurate budgets, and be able to communicate confidently and effectively in critical situations.

Required Qualifications

• Bachelor's degree in Meteorology or Atmospheric Science (physics/calculus‐based program preferred). Advanced study in business (MBA, leadership, management certificate) is a strong plus.
• An active Certified Consulting Meteorologist (CCM) designation from the American Meteorological Society.
• 10+ years of operational meteorology with demonstrated growth in scope and leadership.
• 3+ years leading, managing, and mentoring team members.
• Significant operational experience in at least five (5) of the following domains:
• Tropical Cyclones (including accompanying severe weather, such as tornadoes and flooding/storm surge)
• Severe Thunderstorms (Hail/Wind/Tornadoes)
• Non-Convective Windstorms
• Mountain Meteorology
• Energy Meteorology (including Renewable Energy)
• Wildfire Weather
• Winter Weather (Snow/Ice)
• Heavy Rainfall and/or Flooding
• Marine Meteorology
• Aviation Meteorology
• Air Quality Meteorology
• Exceptional technical writing skills with a record of high‐quality scientific reports/publications
• Driver's License (only for positions that require travel)

Preferred Qualifications

• Residency in the Northeast United States

• Prior forensic meteorology experience, investigative research, and/or authored publications pertaining to weather events impacting to the insurance industry, such as severe convective storms, tropical cyclones, flooding/rainfall, or similar.

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $125,000 - $145,000 per year. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, the scope of the role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we're all about at and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email and include "Applicant Accommodation" within the subject line with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

Job Title: Teamcenter SME / Solution Architect

Role Overview

We are seeking a highly experienced Teamcenter Subject Matter Expert / Architect to lead the design, implementation, and optimization of Siemens Teamcenter PLM solutions within the Mining and Energy sectors. The ideal candidate will combine deep technical expertise with industry-specific knowledge to drive digital transformation, streamline engineering workflows, and ensure scalable, sustainable PLM architecture.

Key Responsibilities

• Lead end-to-end Teamcenter solution architecture design, deployment, and integration.
• Collaborate with stakeholders to define PLM strategy, roadmap, and governance frameworks.
• Customize Teamcenter modules to align with Mining/Energy industry requirements (asset lifecycle, compliance, safety, sustainability).
• Provide technical leadership during implementation, ensuring best practices in configuration, data migration, and system performance.
• Conduct workshops, training, and knowledge transfer for engineering and IT teams.
• Partner with cross-functional teams to integrate Teamcenter with ERP, CAD, and other enterprise systems.
• Stay updated on PLM trends, Siemens advancements, and industry regulations to advise on continuous improvement.

Required Skills & Experience

• 10+ years of experience in PLM solutions, with at least 5 years in Teamcenter architecture/SME roles.
• Proven track record in Mining, Energy, Oil & Gas, or Utilities sectors.
• Strong expertise in Teamcenter modules (Workflow, BOM, Change Management, Requirements, Manufacturing).
• Hands-on experience with CAD/CAE integrations (NX, CATIA, SolidWorks, etc.).
• Knowledge of ERP integration (SAP, Oracle) and enterprise IT landscapes.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to translate business needs into scalable technical solutions.

Preferred Qualifications

• Siemens Teamcenter certifications.
• Experience with cloud-based PLM deployments (AWS, Azure).
• Familiarity with digital twin, IoT, and Industry 4.0 applications in Mining/Energy.

Achieving our goals starts with supporting yours.

Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next.

Let's define tomorrow, together.

Description At United, we have some of the best aircraft in the world.

Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations.

If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities: Troubleshoot, repair and complete preventative maintenance on Ground Service Equipment (both motorized and non-motorized) Work will include diagnostic testing and repair of gas engines, transmissions, suspension and brake systems Troubleshooting and repair of diesel engines, heavy industrial equipment, including large aircraft air conditioners, air start and ground electrical power units Ground Service Equipment Technicians are represented by the International Brotherhood of Teamsters (IBT) Schedules are bid and awarded according to seniority Salary increases will be administered according to the current IBT/United contract New employees are required to join the union within ninety (90) days of employment There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge Qualifications What's needed to succeed (Minimum Qualifications): 24 months of experience with troubleshooting, repair, and maintenance of gas and diesel engines, electrical and hydraulic systems, and motorized equipment Must have a high school diploma, GED or equivalent Must possess a valid state issued driver's license Ability to work any shift assigned (nights, weekends, holidays, and overtime as needed) within 24/7 operation Ability to climb and work from ladders, and/or walk for extended periods Ability to work outdoors in all temperatures and weather conditions Ability to work in an environment with exposure to high noise levels Moderate lifting Computer experience for input and retrieval of data What will help you propel from the pack (Preferred Qualifications): Certificate of completion from an accredited automotive school Experience with motorized equipment supporting airport ground operations The starting rate for this role is $34.52.

United Airlines is an Equal Opportunity Employer.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.

We provide reasonable accommodations for applicants and employees with disabilities.

To request an accommodation, contact d24ad0b8-823f-4e68-a892-2986ccdf7392

Title

Sr. Principal Operations Research Analyst

Belong. Connect. Grow. with KBR!

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Key Responsibilities

KBR is seeking a Sr. Principal Operations Research Analyst to join a multi-disciplinary team consisting of operational military and intelligence subject matter experts (SMEs), operations research analysts, modelers, and software engineers who conduct modeling, simulation, and analysis (MS&A) of emerging concepts for the Defense Advanced Projects Research Agency (DARPA) using advanced MS&A techniques and tools. The selected candidate will:

• Lead or support the conduct of studies for senior-level military decision makers, technology developers, and acquisition professionals for use in CONOPS development, force structure design, resource allocation, and targeted technology insertion.
• Develop and execute an experiment design approach, identify key metrics for simulation output, analyze results, generate insights and information, and present findings to senior DoD leaders.
• Develop and/or refine an analytic pipeline; interact with third-party software developers to incorporate this analytic pipeline into the modeling & simulation (M&S) tool.
• Conduct pre- and post-simulation analyses as needed.
• Design, develop, implement, and maintain analytic dashboard prototypes for incorporation into the MS&A software suite.
• Be prepared to instantiate platform and system models, model behaviors, and model hierarchies in the designated M&S environment as required.
• Work independently with little direction or guidance except in the most complex of situations.

Work Environment

• Location: On-site
• Travel Requirements: Minimal 0-20%
• Working Hours: Standard

Qualifications

Required:

• Master's Degree in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 10 years of relevant experience
• Strong knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency in R, MATLAB, Python, JupyterLab and/or Jupyter Notebook
• Basic proficiency in a mission-level combat modeling & simulation framework such as AFSIM or NGTS

Desired

• PhD in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 15 years of relevant experience
• Deep knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency a mission-level combat modeling & simulation framework such as AFSIM or NGTS
• Certified Analytics Professional (CAP) or equivalent certification

Scheduled Weekly Hours

40hrs

Basic Compensation

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

R2120551

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits

About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.

In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.

About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.

Low cost job training - healthcare, tech, business, and more

Make more money in just a few months

Financial aid for those who qualify

Flexible payment options

Find top-rated training programs near you with Dreambound

The #1 platform to find career training

Fully online and evening classes available