Jobs in Blacklick

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Assist and support Department leadership in all administrative duties to allow the leadership to focus on customer service, management, and productivity issues.

Serve as the department point of contact

Create and submit AFEs and invoices for payment; create check requests and scan expense reports and other miscellaneous documents

Maintain a positive attitude in a highly intense environment

Distribute department directives

Work in a team setting to accomplish department goals

Enter and submit payroll advices

Compile weekly, monthly, and quarterly reports

Direct and/or assist customers, as needed

Other duties and projects, as assigned

Assist with travel arrangements, meeting itineraries, equipment setup, etc.

Education: High School Diploma / GED

Experience: 2 years experience in an office, clerical, or administrative position, and logistics experience, preferred

Experience working in, and a knowledge of the LTL industry, preferred

Computer Skills: Proficient in Microsoft Office Suite.

Knowledge of ABF Freight's intranet, reports portal, Winja, and various applications

Additional Requirements: Project management skills; excellent organizational skills

Strong analytical and interpersonal skills

Ability to handle duties in a confidential manner

Must have excellent verbal and written communications

Must display sense of urgency, ability to work under pressure, with attention to detail; able to prioritize and multi-task in a fast paced environment

Work Hours: Generally Monday through Friday, evening, and daytime shifts. Must be willing to work evenings and on an as-needed basis.

Travel Requirements: Minimal (0-25%)

Compensation: This is a hourly position paid weekly.

About Us: ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

Career Opportunity: Staff Attorney with The Ohio Justice & Policy Center in Columbus, Ohio

Are you passionate about expanding opportunity for people impacted by the criminal legal system? Do you believe access to record relief and clemency can transform lives, families, and communities? If so, we want you to join our team.

As a Staff Attorney, you will provide direct legal services to individuals with criminal records, with a primary focus on clemency advocacy through Ohio’s Expedited Pardon Project (EPP). This role centers on client‑focused representation, community engagement, and practical legal solutions that remove long‑standing barriers to employment, housing, and civic participation.

In addition, as the Staff Attorney you will:

• Lead clemency‑focused representation through Ohio’s Expedited Pardon Project, including evaluating clients, preparing pardon applications, and preparing clients for Parole Board review, as applicable.
• Provide direct legal services to people with criminal records, including record sealing, expungement, Certificates of Qualification for Employment (CQEs), and Certificates of Qualification for Housing (CQHs).
• Conduct client intake, case evaluation, and ongoing client support throughout representation.
• Participate in Second Chance Legal Clinics, community outreach, and public education related to record relief and clemency.
• Collaborate with OJPC legal staff on litigation and advocacy supporting broader organizational priorities, as needed.
• Assist with program data tracking, reporting, and related administrative support.

QUALIFICATIONS:

• Juris Doctor or advanced law degree.
• Admission to the Ohio Bar (or eligibility consistent with Ohio Supreme Court rules).
• Strong research, writing, analytic, and advocacy skills.
• Ability to work effectively with clients from diverse backgrounds.
• A demonstrated and abiding commitment to social justice and criminal legal system reform.
• Work related to record sealing, expungement, clemency, or parole advocacy.
• Experience working within or alongside the criminal legal system.
• Client‑centered, trauma‑informed legal representation.
• Public speaking or community education experience.

The Ohio Justice & Policy Center creates fair, intelligent, and redemptive criminal justice systems through zealous, client‑centered advocacy, innovative policy reform, and cross‑sector community education. Founded in Cincinnati in 1997, OJPC is a statewide nonprofit law office focused on reducing incarceration, improving conditions inside prisons, and expanding freedom and opportunity for people with criminal records.

Learn more about OJPC’s mission by visiting:

:// Salary range: $70,000-$73,000 annually, commensurate with experience.

Competitive benefits package includes 27 PTO days, 13 paid holidays, and an annual winter break between Christmas and New Year’s.

Join our dedicated team and help expand access to second chances across Ohio. Apply online at or email !

Employer is EOE/M/F/D/V. No third‑party candidates please.

Senior Sales Executive

SmartBill Ltd. (25+ years strong, family-owned) is looking for a Senior Sales Executive to build and own new customer acquisition for our electronic and paper billing and payments solutions. This is a build-it-yourself sales role—no scripts, no hand-holding, no order-taking.

If you like autonomy, greenfield growth, and shaping how sales should work—you’ll feel at home here.

Why You’ll Like It:

• Established company with startup-style sales freedom

• You define the sales motion (strategy, outreach, markets)

• Visible impact on the company’s long-term trajectory

• $80K–$120K base salary + generous commission

• Full medical insurance

• 401(k) with company match

• 18 days PTO to start

• Cell phone, mileage, and travel reimbursement

•  Fully remote role with some travel-- candidates in Columbus, OH or Boston, MA preferred

What You’ll Do:

• Generate net-new business through outbound, referrals, events, and creativity

• Run consultative discovery, demos, and close deals end-to-end

• Sell payments + service solutions to utilities, municipalities, and healthcare orgs

• Keep pipeline clean and honest in HubSpot

• Bring fresh ideas—we’re listening

• Travel to conferences, clients, and industry events as needed

What You Bring:

• 3–10 years of B2B closing experience (SaaS, payments, billing, or similar)

• Bonus points for utilities, gov/municipal, or healthcare sales

• Self-starter energy—comfortable with ambiguity

• Curious, coachable, and growth-minded

• Disciplined CRM habits (yes, it matters)

• Bachelor’s degree, preferred

Bottom line: If you want ownership, flexibility, and real upside—and don’t need scripts to sell—let’s talk.

Additional Job Application Terms:

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.