Jobs in Bethlehem Pennsylvania

Applicants also need to be willing to work onsite at the below address:

121 N. Cedar Crest Blvd, Allentown, PA

Vanguard Cleaning Systems of Northeastern PA is an independently operated and owned master franchise that is responsible for developing and supporting unit franchisees for the commercial cleaning industry. We are small company that offers a fun and supportive team environment that rewards hard work and dedication. We are looking for a person that will prospect and generate new commercial business as well as perform cold-calls in the field to generate new permanent sales. This candidate should be able to support existing clients and have an ability to conduct product demonstrations.

Responsibilities

• Identify leads, manage prospects and acquire new business
• Service existing clients
• Effectively demonstrate product line
• Meet established goals for territory development and sales quotas

Qualifications

• Bachelor's degree in Business, Marketing, Sales or related field
• 2+ years' experience in cold calling sales with strong track record of success
• Experience in developing and executing territory sales strategies
• Strong presentation, negotiation, and closing skills
• Self-motivated and able to work independently to meet or exceed goals

*Always feel free to email me direct ( ) to share why I should hire you!!

Job Title - Training Coordinator - Pharma Operations

Location - Easton PA

The Training Coordinator is responsible for the strategic coordination, compliance oversight, and administrative management of the employee development program within pharmaceutical operations or GMP‑regulated training. The Training Coordinator role require candidates with GMP‑regulated experience in a pharmaceutical setting. This role ensures training activities are aligned with operational demands, properly resourced, and fully compliant with company policies, OSHA standards, client requirements, and regulatory expectations. The training coordinator will maintain an audit-ready workforce ensuring employees are compliant and up to date on training records.

MUST HAVES -

• Direct experience maintaining training records in an LMS - need for accurate, audit‑ready training documentation.
• Demonstrated history of developing and delivering internal training in pharma & life sciences, as well as supporting SOP and job aid updates in regulated environments.
• Extensive experience in highly regulated FDA/GMP environments, supporting complaint management, audits, and compliance activities.
• Strong reporting skills, including trending, KPI analysis, and preparing audit‑ready materials.
• experience in warehouse‑specific training logistics, such as WMS familiarity, multi‑shift training calendars, and training around warehouse equipment certification (e.g., PIT/Forklift).
• experience with OJT verification workflows or tracking certifications/expiration dates tied to warehouse operations.
• troubleshooting classroom technology (e.g., handheld scanners or tablets used in training).

Education & Experience

• High school diploma or equivalent
• 2+ years of administrative and training coordinator experience, specifically within a background related to pharmaceutical operations or GMP‑regulated training. candidates with GMP‑regulated experience in a pharmaceutical setting.

Responsibilities:

• Develop and maintain comprehensive training schedules across all warehouse departments.
• Support facilitation of training on company policies, SOPs, safety standards, and operational systems (e.g., LMS, WMS/C3).
• Partner with warehouse leadership to ensure structured training programs are consistently executed for new hires and existing associates.

Logistics & Scheduling

• Training calendar coordination: Manage the master training calendar across 1st, 2nd, and 3rd shifts, ensuring training sessions do not disrupt peak shipping and receiving windows.
• Onboarding Logistics: Coordinate onboarding training for new associates, including safety gear (PPE) distribution, badge access, and classroom setup.
• Equipment Certification: Schedule and track practical evaluations and certifications for Powered Industrial Trucks (PIT) and other applicable equipment, ensuring only authorized personnel operate machinery.

Administrative & LMS Management

• Record Integrity: Maintain the training program within the Quality Management System and any required physical training documentation, ensuring every associate has a complete, accurate, and audit-ready training profile.
• Compliance Tracking: Proactively monitor certification and qualification expiration dates (e.g., PIT/Forklift, HazMat, Safety protocols) to prevent compliance gaps or operational disruption.
• SOP Document Control: Coordinate distribution and version control of Standard Operating Procedures (SOPs) to ensure associates are trained on current, approved processes.

Reporting & Auditing

• Audit Support: Prepare and present training documentation during internal audits, client audits, OSHA inspections, and regulatory reviews.
• Productivity Reporting: Generate reports on training completion rates and "Time to Productivity" for new hires to help Operations plan for peak seasons.
• OJT Verification: Collect, verify, and maintain On-the-Job Training (OJT) documentation to confirm hands-on competency validation by authorized supervisors.

Technical Skills:

• Advanced proficiency in Microsoft Office (Excel is critical for tracking metrics). Experience with Quality Management Systems and/or Warehouse Management Systems is a plus.
• Organization: Exceptional organizational skills with a "zero-error" approach to data entry, understanding that a missing record can lead to a regulatory finding.
• Communication: Ability to communicate clearly within a diverse workforce, from entry-level associates to senior facility management.
• Experience with "Train-the-Trainer" models in a manual labor setting.
• Ability to troubleshoot basic classroom technology (tablets, hand-held scanners used for training).
• Effective analytical, problem solving and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
• Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely. Able to balance multiple requests and meet deadlines.
• Able to work well in a team environment and as part of a team.
• Demonstrates ability to effectively lead a team to successful completion of a project.
• Knowledge of FDA and CFR requirements surrounding training

Allentown, Pennsylvania | Full-Time | Leadership Role | $57,500 + Benefits & Bonus Opportunities

At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director’s second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.

Office Leadership & Operations

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor’s Degree preferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid driver’s license and auto insurance.
• High proficiency with technology, especially Google Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.

Compensation & Benefits

• $57,500 starting salary
• Growth Bonuses
• Medical, Dental, Vision benefits package.
• 12 days of PTO annually.
• Phone stipend.
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.

Why You’ll Love This Role

• You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
• You will directly shape staff performance, team culture, and client experience.
• You’ll grow in leadership through hands-on coaching, development, and operational oversight.
• Your work makes a direct impact on seniors, caregivers, and families in your community.

Join a mission that matters. If you’re an energetic, people-first leader who thrives on organization, communication, and problem-solving, we’d love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends)

Education:

• Bachelor's (Preferred)

Experience:

• Leadership: 2 years (Preferred)
• Schedule management: 2 years (Preferred)
• Hiring: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Allentown, Pennsylvania

Work Location: In person

Returns Department Lead

At Rocket Shippers, we're fulfillment experts, so you don't have to be. As a division of Pride Global, a certified minority-owned company, we offer the power and stability of a large corporation, with the flexibility and personal touch of a small business. Our complete ecommerce fulfillment solutions include comprehensive integration, storage, packaging, and shipping for your company. So, you can stop stressing about logistics and focus on reducing costs, increasing revenue, and growing your business. Technology forward fulfillment solution, helping small to medium sized businesses streamline their e-commerce presence.

The Department Lead, reporting to the Warehouse Manager, will manage and oversee inventory control and inbound receiving activities for their assigned area(s)/account(s), ensuring inventory accuracy, efficient receiving processes, and strong warehouse productivity. The Lead will plan, organize, supervise, and participate in daily inbound and inventory operations. You’ll be responsible for being the subject matter expert for the accounts you oversee and for driving daily goals and objectives in accordance with account-specific SLA routing guides and company SOPs.

Responsibilities

• Actively lead morning huddles and stretches; effectively communicate daily inbound and inventory goals, building updates, and company-wide information
• Set the tone for a safety-first, accuracy-driven inventory and receiving operation
• Oversee daily receiving operations, ensuring inbound shipments are processed accurately and on time
• Ensure proper system receipts, putaway execution, and location accuracy within the WMS
• Maintain physical inventory accuracy at defined company standards through cycle counts, audits, and reconciliations
• Investigate and resolve inventory discrepancies, shortages, and overages in a timely manner
• Responsible for adhering to and meeting daily department goals in safety, sanitation, productivity, and quality
• Complete day-to-day tasks relative to associate/temporary staff schedules, time, and attendance
• Lead the team workflow for assigned inbound and inventory functions
• Make recommendations for staffing adjustments based on inbound volume and workload
• Ensure associates are properly trained on receiving, putaway, and inventory SOPs; conduct and document method observations
• Partner with other leads to balance labor and ensure efficient shift operations using WMS, time clock, daily planner, and reporting tools
• Ensure all required documentation and system transactions are completed accurately and timely
• Proactively identify and lead continuous improvement initiatives related to inventory accuracy and receiving efficiency
• Assess warehouse areas to ensure they remain neat, secure, safe, and well organized
• Ensure proper shift handoff and prepare next-day plans for inbound workload, equipment, and labor

Qualifications

• 1–3 years of Lead experience working in a 3PL, supply chain, or warehouse environment, preferably supporting inventory control or receiving
• Hands-on experience with inbound receiving, putaway, and inventory accuracy processes
• Strong working knowledge of WMS and inventory management systems preferred
• Experience with wholesale compliance and routing guidelines to Amazon and other retailers is a plus
• Working knowledge of Microsoft business applications such as Excel, Slack, and Asana preferred
• Proven ability to balance competing priorities, complex situations, and tight deadlines
• Strong organizational skills and high attention to detail
• High school diploma/GED required; some college experience preferred
• Powered industrial equipment experience preferred
• Strong working knowledge of warehouse operations, policies, and procedures
• Ability to read, write, and communicate in English (Bilingual Spanish/English preferred)
• Must be able to interpret safety rules, operating instructions, and procedure manuals
• Strong math skills including whole numbers, fractions, and decimals
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to drive results through others in a fast-paced environment

Important Details

• Monday to Friday
• 9:00am – 5:30pm
• Onsite in our Allentown, PA facility
• $18.00-$22.00/hour

Office Administrator – Logistics & Finance Support

Location: Onsite

Our client is seeking a highly organized Office Administrator to support daily operations across logistics coordination, order administration, and finance support. This role is ideal for someone who enjoys multitasking, communicating with customers and vendors, and keeping operational processes running smoothly.

The position works closely with leadership and cross-functional teams to ensure orders, inventory coordination, and financial documentation are processed accurately and efficiently.

This is an onsite role with strong long-term growth potential for someone eager to learn and develop within operations.

Key Responsibilities

Order & Logistics Coordination

• Process customer orders and coordinate shipment preparation
• Work with warehouses and transportation providers to schedule deliveries
• Communicate with customers regarding order status, delivery timelines, and shipment updates
• Maintain accurate records of shipments, inventory movement, and transportation activity

Administrative & Operational Support

• Maintain organized documentation and operational records
• Support internal teams with administrative tasks related to logistics and customer service
• Coordinate information between sales, operations, and leadership

Finance & Accounting Support

• Assist with invoice entry and order documentation
• Support basic accounting and financial record management
• Ensure accurate documentation for transactions and customer orders

Systems & Reporting

• Maintain operational data in internal systems
• Assist with reporting and documentation related to orders, inventory, and shipments
• Learn and support SAP processes (training available)

Qualifications

• 2–5+ years of experience in office administration, operations coordination, logistics administration, or accounting support
• Strong organizational and multitasking abilities
• Excellent interpersonal and communication skills
• Comfortable working in a fast-paced office environment
• Experience with Excel, Outlook, and general office software
• SAP experience is a plus but not required (training available)

Compensation

• Salary typically $50K–$60K, depending on experience
• Full benefits package available

Ideal Candidate

This role is well suited for someone who:

• enjoys coordinating multiple moving pieces
• communicates well with both internal teams and external partners
• has experience supporting operations, logistics, or accounting functions
• wants to grow into a broader operational role over time

SENIOR TRANSPORTATION PLANNER   

The Lehigh Valley Planning Commission (LVPC), in coordination with the Lehigh Valley Transportation Study (LVTS), is seeking a Senior Transportation Planner to lead regional transportation planning initiatives across the Lehigh Valley. This position plays a key role in shaping future infrastructure investments through sound planning, data analysis, and interagency coordination.  

As a senior member of the Transportation Planning + Data Division, the selected candidate will independently manage complex transportation projects that intersect with land use, safety, system performance, freight, active transportation, and infrastructure management. The role combines technical knowledge with collaborative leadership to support the region’s evolving transportation needs and priorities.  

This position serves as a trusted resource to internal teams and external stakeholders, including state and federal transportation agencies, local governments, and the public.  

ESSENTIAL DUTIES + RESPONSIBILITIES  

Working under the general direction of the Director of Transportation, the Senior Transportation Planner:  

• Lead the development and implementation of the Metropolitan Transportation Plan (MTP) and supporting documents.  
• Oversee the Transportation Improvement Program (TIP) and coordinate with state partners on the Statewide Transportation Improvement Program (STIP).  
• Support planning initiatives that address safety, mobility, system condition, freight movement, and multimodal accessibility.  
• Manage transportation funding programs, including review of federal and state grant opportunities and support materials.  
• Analyze system performance using a variety of data sources and tools, including GIS, travel demand models, and other technical platforms.  
• Integrate transportation and land use policy by reviewing development proposals, local plans, and ordinances for potential impacts on the regional network.  
• Prepare and present clear, concise reports and briefings to technical and non-technical audiences, including elected officials and community groups.  
• Engage with diverse community stakeholders and support inclusive public involvement strategies.  
• Collaborate with state, federal, and local partners, including PennDOT District 5-0, FHWA, FTA, and municipal governments.  
• Represent the LVPC/LVTS in regional, statewide, and national working groups focused on areas such as freight, transit, trails, traffic operations, and infrastructure planning.  
• Participate in and support transportation-related advisory committees, public meetings, and planning forums.  
• Other duties as assigned.  

KNOWLEDGE, SKILLS + ABILITIES  

• Comprehensive understanding of transportation planning principles and best practices.  
• Ability to manage multiple tasks and projects with minimal supervision.  
• Effective team collaborator who can also lead independent workstreams.  
• Familiarity with public engagement practices and ability to communicate with a wide range of audiences.  
• Proficient in Microsoft Office 365, Microsoft Teams, and standard communication tools.  
• Ability to interpret technical data and convert it into accessible, actionable planning materials.  

QUALIFICATIONS AND REQUIREMENTS:  

Minimum Requirements:  

• Bachelor's degree in Urban Planning, Transportation Planning, Civil Engineering, or a closely related field.  
• Minimum of 5 years of professional experience in transportation or regional planning.  
• Proven ability to manage projects and lead multi-agency planning efforts.  
• Strong verbal, written, and graphical communication skills.  

 Preferred Qualifications:  

• Master's degree or equivalent experience.  
• Certification with the American Institute of Certified Planners (AICP), or willingness to pursue certification.  
• Experience with GIS platforms and tools (ArcGIS Pro, StoryMaps, etc.).  
• Familiarity with travel demand models, REMI, or other forecasting tools.  
• Knowledge of PennDOT Connects, the PennDOT One Map system, and current state/federal transportation planning requirements.  
• Understanding of funding programs and related transportation initiatives.  

  Other Requirements  

• This position requires participation at some early morning, evening and weekend meetings and events. Valid driver’s license is also, required within six months of employment.  

SALARY + BENEFITS   

• Grade 10 - $77,506 – $112,383 per annum; excellent benefits.  
• The Lehigh Valley Planning Commission also, budgets for training and professional membership(s). The LVPC is active in the American Planning Association (national, state and regional,) American Association of Metropolitan Planning Organizations, National Association of Regional Councils, Urban Land Institute, Green Building United/US Green Building Council, Lincoln Institute of Land Policy, ESRI, REMI, Greater Lehigh Valley Chamber of Commerce, among other local, regional, state and national allied organizations and initiatives. Team members are encouraged to participate with partner entities.  

APPLY  

Only e-mail submissions to will be accepted and must include:  

1. Current resume detailing your education and experience.  
2. Letter of interest describing how you meet the qualifications for this position and why you would like to be considered. Please address this letter to, Becky Bradley, AICP, Executive Director, Lehigh Valley Planning Commission, 615 Waterfront Drive, Suite 201, Allentown, PA 18102.  
3. Work samples or links to work that demonstrate your capabilities.  
4. Minimum of three (3) professional references with contact information.  

Position open until filled. Review of applications and interviews will begin immediately.  

TEAM COMMITMENT  

The Lehigh Valley Planning Commission provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, or genetics. In addition to federal law requirements, the Lehigh Valley Planning Commission complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.  

In Compliance with the Immigration Reform and Control Act of 1986, applicants hired by LVPC must show acceptable proof of identity and evidence of authorization to work in the United States. Perrsons with a disability who need assistance with their application or that need this announcement in an alternative format may call (61  

FURTHER INFORMATION  

Visit   for more information on the Lehigh Valley Planning Commission, our work program, products and services.  

About the Role

We are seeking a detail‑oriented and highly organized Logistics Specialist to support daily logistics, administrative, and financial coordination across North American operations. This role is responsible for customer order processing, transportation coordination, invoice reconciliation, accounts payable/receivable posting, and general administrative support.

You will work closely with logistics, operations, and finance teams to ensure accurate documentation, timely order fulfillment, and dependable financial recordkeeping within SAP or similar ERP systems.

Role Breakdown:

• Logistics & Order Processing – 33%
• Accounts Payable / Receivable & Reconciliation – 33%
• Administrative Support – 34%

Key Responsibilities

Logistics & Order Processing

• Enter and process customer orders accurately in SAP or similar ERP software.
• Coordinate with warehouses and logistics partners to prepare and ship orders.
• Assist in arranging transportation for inbound and outbound shipments.
• Maintain shipment documentation, including bills of lading and delivery confirmations.
• Track shipment status and communicate updates internally.
• Maintain shipment and inventory records.
• Support issue resolution related to transportation or documentation discrepancies.

Accounts Payable / Receivable & Reconciliation

• Process and verify vendor invoices, including logistics‑related expenses.
• Match invoices with purchase orders and related shipping documents.
• Post vendor invoices and customer payments within SAP.
• Organize and maintain financial documents and records.
• Reconcile supplier statements and logistics invoices.
• Post daily cash activity.
• Support monthly financial close processes.

Administrative Support

• Provide administrative assistance across logistics, operations, and finance functions.
• Maintain electronic filing systems for orders, invoices, and shipment records.
• Prepare weekly and monthly operational reports.
• Maintain updated customer, vendor, and carrier records.
• Support communication and coordination between sales, logistics, and finance.
• Assist with document preparation and reporting needs.

Education & Experience

• Bachelor’s or Associate degree in Supply Chain, Business Administration, Accounting, Finance, or a related field.
• 0–3 years of experience in logistics, operations support, accounting support, or administrative roles.
• Experience with ERP systems (SAP preferred).
• Background in logistics, distribution, or manufacturing is a plus.

Skills & Abilities

• Basic knowledge of SAP or other ERP systems.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong organizational and data‑management skills.
• High accuracy and attention to detail.
• Ability to handle multiple tasks and deadlines.
• Strong communication and interpersonal skills.

Competencies

• Attention to detail.
• Professional and clear communication.
• Strong time‑management and organizational abilities.
• Analytical thinking and problem‑solving.
• Effective team collaboration.
• Commitment to continuous improvement.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

ARotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
• Determine customer needs, explain and sell products and services
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
• Participate in branch prospecting efforts and sales initiatives
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused and organized to successfully complete responsibilities
• Actively participate in branch meetings and training to enhance knowledge and development of skills
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Skills Requirements:

• High School Diploma or GED required
• Excellent interpersonal and communication skills
• Accurate and proficient math skills
• Documentation skills with attention to detail
• Clear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Experience/Other:

• Two (2) years of customer service and/or banking normally required
• All applicants must be 18 years of age or older.

Hours: 37.5 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.

Responsibilities:

• 
  
  
• Provide accurate and timely resolution to claims customer service inquiries
  
  
• Advise Clients by telephone of status of claims inquiries
  
  
• Coordinate client follow-ups with appropriate claims adjusters
  
  
• Provide support and back up assistance to other areas of CSC as needed
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.

* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
• Determine customer needs, explain and sell products and services
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
• Participate in branch prospecting efforts and sales initiatives
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
• Ability to understand directions and adhere to established policy and procedures
• Able to remain focused and organized to successfully complete responsibilities
• Actively participate in branch meetings and training to enhance knowledge and development of skills
• Other related duties as assigned or directed

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

• May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels

Education, Training and Skills Requirements:

• High School Diploma or GED required
• Excellent interpersonal and communication skills
• Accurate and proficient math skills
• Documentation skills with attention to detail
• Clear thinking and ability to remain focused
• Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Experience/Other:

• Two (2) years of customer service and/or banking normally required
• All applicants must be 18 years of age or older.

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.