Jobs in Beaverton Oregon

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

You take care of patients.
We’ll take care of everything else.
Including you.

• Salary: $246,400 to $280,000
• 21% employer contribution to retirement programs, including pension (This is not a match; NWP contributes an additional 21% of clinician earnings to retirement programs regardless of employee contribution)
• 90%+ employer paid health plan
• Paid annual education leave + $2K annual education allowance
• Primary Care Panel Incentive – up to $55K 
• Language Proficiency Stipend – starts at $5k

In addition to Projected Total Compensation value,  New Hire Incentives include:

• Student loan assistance programs - up to $175K
• Relocation allowance - up to $15K
• Generous sign-on bonus - up to $50K

Other  Exceptional Benefits :

• Leadership opportunities
• Shareholder opportunities
• Additional benefits after attaining shareholder status

* Projected annual total rewards value may be adjusted for FTE, experience, geography, and qualifications are subject to plan participation requirements. Speak to our physician recruiter for full details.

Equal Opportunity Employer

Northwest Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Northwest Urology, LLC invites applications for a full-time board certified or board eligible urologist to join our established and growing practice. The successful candidate will play a key role in expanding our Tualatin/Sherwood location, which is scheduled to open in February 2026.

As the largest physician-owned private practice urology group in the Portland metropolitan region, Northwest Urology, LLC has maintained strong affiliations with the Legacy and Providence healthcare systems for over 45 years. Our team currently consists of 11 urologists and 4 mid-level providers across three locations.

This employed position offers a competitive salary and benefits package, along with a 1-2 year pathway to full partnership or ownership. Additional opportunities include potential partnership in our surgery center and ancillary services. Call responsibilities are distributed equitably among all providers and are well compensated.

The Sherwood/Tualatin area provides an ideal setting that combines a thriving medical practice with a relaxed and welcoming community atmosphere with good public and private schools. The region offers close proximity to natural attractions including coastal beaches, forests, mountains, skiing areas, and wineries.

Interested candidates who value collegiality and wish to enjoy the distinct advantages of living in the Pacific Northwest are encouraged to contact Shelley Brown, COO, at .