Jobs in Baltimore, MD
885 positions found — Page 24
*This role will be based out of our various retail locations throughout North Carolina along with one day per week working from home supporting centralized services.*
Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. Job Responsibilities
* Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
* Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
* Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
* Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
* Supports company policies, procedures, mission, values, and standards of ethics and integrity.
* Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
* Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
* Maintains and develops relationships with medical providers and other health professionals.
* Ensures pharmacy staff follows up with medical providers' to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
* Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
* Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
* Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
* Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
* Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
* Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.
About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
* BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
* Current Pharmacist license as granted by the appropriate state licensing authority.
* Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
* Certified Immunizer or willing to become an immunizer within 90 days of hire.
* Willing and able to work effectively in different and/or multiple work environments (such as
* Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).
Preferred Qualifications
* At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
* Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
* Experience with pharmacy technology including Intercom, Promise, and Plus.
* Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
Winston-Salem, Wilmington, Greensboro, Edenton, Asheville, Elkin, Winston
We will consider employment of qualified applicants with arrest and conviction records.
#LI-SC1
Salary Range: $134,368 - $157,976 / Salaried
Remote working/work at home options are available for this role.
Job Summary
Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. #LI-Hybrid Job Responsibilities
* Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
* Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
* Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
* Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
* Supports company policies, procedures, mission, values, and standards of ethics and integrity.
* Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
* Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
* Maintains and develops relationships with medical providers and other health professionals.
* Ensures pharmacy staff follows up with medical providers' to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
* Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
* Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
* Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
* Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
* Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
* Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.
About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
* BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
* Current Pharmacist license as granted by the appropriate state licensing authority.
* Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
* Certified Immunizer or willing to become an immunizer within 90 days of hire.
* Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).
Preferred Qualifications
* At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
* Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
* Experience with pharmacy technology including Intercom, Promise, and Plus.
* Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
Kansas City, St. Louis, Florissant, St. Peters, Springfield
We will consider employment of qualified applicants with arrest and conviction records.
#LI-MF1
Salary Range: $127,920 - $168,896 / Salaried
Remote working/work at home options are available for this role.
* This role will be based out of our various retail locations throughout Tennessee along with one day per week working from home supporting centralized services*
Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. Job Responsibilities
* Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
* Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
* Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
* Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
* Supports company policies, procedures, mission, values, and standards of ethics and integrity.
* Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
* Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
* Maintains and develops relationships with medical providers and other health professionals.
* Ensures pharmacy staff follows up with medical providers' to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
* Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
* Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
* Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
* Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
* Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
* Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.
About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-JJ1
#LI-Hybrid
Basic Qualifications
* BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
* Current Pharmacist license as granted by the appropriate state licensing authority.
* Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
* Certified Immunizer or willing to become an immunizer within 90 days of hire.
* Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).
Preferred Qualifications
* At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
* Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
* Experience with pharmacy technology including Intercom, Promise, and Plus.
* Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
Clarksville, Gallatin, Lawrenceburg, Manchester, Murfreesboro, Nashville
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $122,096 - $157,976 / Salaried
Remote working/work at home options are available for this role.
Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 90 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Universal is proud to be recognized, awarded, and affiliated with industry leaders, experts and innovators for transportation and logistics. We are more than just a full-service logistics company. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do.
Qualifications:
Strong written and verbal communication skills
Multi-tasking and organizational skills
Excellent computer skills and experience working with Microsoft Office Suite
Ability to problem solve
Strong attention to detail
A competitive and career oriented mindset
Previous experience in a transportation is preferred
High school diploma required
Job duties and responsibilities:
Verifying and processing driver paperwork
Communicate with drivers and terminal management
Auditing, reviewing, and verifying documents
Data entry
Additional tasks/ requirements as needed
Benefits package including major medical, dental, vision, 401K and vacation
Company Description
SZCO Supplies Inc, founded in 1984, offers a diverse range of high-quality knives, edged tools, and sporting goods. With a mission to provide knife enthusiasts with aesthetically distinctive tools, we focus on modern design, quality, and value. Our extensive product portfolio includes over 2,600 active SKUs across 100+ segments, designed exclusively by us or for us.
The office is a fast-paced office environment, seeking a highly organized and detail-oriented Operations Assistant to join our team. If you thrive in a bustling workplace, possess excellent time management, and enjoy supporting teams with precision and efficiency, we encourage you to apply. This is a full time, in-person position.
Key Responsibilities:
- Provide administrative support to various departments, ensuring smooth day-to-day operations.
- Manage and maintain office calendars, scheduling follow ups and meetings with efficiency.
- Handle incoming calls, emails, and correspondence, directing them to the appropriate contacts.
- Organize and maintain filing systems, both physical and digital, ensuring accuracy and accessibility.
- Assist with order management and customer support.
- Support event planning and execution for office meetings, training sessions, and team events.
- Handle confidential information with discretion.
- Liaise with customers, vendors, clients, and external stakeholders as needed.
- Perform other general office tasks and special projects as required.
- Respond to customer and service inquires as needed to completion
Qualifications:
- Bachelor’s Degree required.
- Exceptional organizational and time management skills, with a keen attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office technology.
- Ability to work independently and collaboratively as part of a team.
- Problem-solving mindset with a proactive approach to work.
- Experience in an office or administrative role preferred.
Benefits:
- Competitive salary and benefits package.
- A warm and supportive work environment.
How to Apply: Please submit your resume and cover letter to
- We look forward to hearing from you!
Required:
-HOSPITAL Supply Chain Experience
-5 years plus managing people
-Ability to travel on site to Baltimore 4 days a week - WILL LOOK AT OUT OF STATE CANDIDATES, MUST BE WILLING TO TRAVEL MONDAY-THURSDAY, 32 hours a week
Job Description:
The Manager, Supply Chain Operations reports to the Director of Supply Chain Operations and is responsible for the management and general oversight of the hospital's supply chain functions. The scope of work includes the development and supervision of processes, procedures, and policies that impact the Supply Chain Operations team at the assigned entity. Areas of impact include, but are not limited to, medical supply & equipment distribution, inventory management systems, receiving processes, customer service engagement, and team member development.
Managing time and attendance for the assigned staff
- Understanding what items are out of stock that will impact cases
- Work with inventory planning to triage a sub
- Manage case picking operations
- Timely response to call-downs for additional products for needed items
Capstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.
We are looking for a proven leader to assist in expanding our operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further.
We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.
Position Summary:
Reporting to the VP of Operations, the Director of Operations will be responsible for operational oversight and growth. The successful candidate will be required to travel 60% - 75% of the time.
Responsibilities:
• Develop, maintain and monitor annual operating budget for each business unit.
• Supervise the review and adherence to each business unit’s budget, P&L and aging reports.
• Develop and oversee business forecasting projects.
• Work with other senior managers on product development, pricing and other strategic operational issues.
Requirements:
The Director of Operations position requires the following skills and experience:
•College Degree from 4 year accredited institution
•Multi-site management experience (minimum of 5+ locations.)
•Third-party logistics experience a plus
•Solid command of all operational disciplines.
•Experience managing P&L in excess of $20M plus
•Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers.
•Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)
•A minimum of 10 years of logistics experience with 5+ in logistics management.
•Highly developed and disciplined in work ethic, accountability and follow-through.
•Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
•Ability to manage, lead and develop all operational staff.
•A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
•Solid financial and analytical skills including sound business judgment.
•Proactive and decisive leader for the business with excellent communication skills.
•Tactical leader with a strategic mindset
•A Builder, not a Maintainer
. Bilingual is plus
•Passionate Advocate for Customer Service and Continuous Improvement
Benefits:
We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements.
A firm that works with architects, engineers, designers, distributors, and contractors on their lighting needs is looking for an Executive Assistant to support the President. The company’s core values are honesty, integrity and trust. The role is hybrid-4 days in office, 1 day remote. The office is in Elkridge.
About the Job:
- Coordinate and prioritize meetings for the PRESIDENT
- Vet and prioritize the PRESIDENT’s emails
- Draft email responses
- Follow up on client meetings
- Enter info into the CRM
- Track projects and give the President status updates
- Compose and prepare confidential correspondence
- Coordinate manufacturer visits in market and manage factory visits calendar
- Prepare materials for meetings; internal, Board, client meetings and speaking engagements
- Serve as the first point of contact for the executive office
- Coordinate Board meetings, prepare materials for the meetings and follow up on action items
- Maintain a busy calendar and prioritize on PRESIDENT’s behalf and make sure the PRESIDENT’s day runs smoothly
- Coordinate travel arrangements (business and personal)
- Plan events
- Travel locally with the President to meetings and take notes
- Process expense reports
- Some off-hour availability required
About You:
- Minimum of 5 years of experience supporting a PRESIDENT (large, publicly traded co. preferred)
- BA/BS from a college or university
- Excellent Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Strong communication skills: written and verbal
- Strategic thinker
- Understand the importance of confidentiality and trust when supporting a PRESIDENT
- Dynamic and proactive comfortable in a fast-paced environment.
- Polished, professional demeanor and the gravitas to interact with high-level executives
- Outstanding communication skills
Salary, Benefits (medical, dental, vision), Paid Vacation
Hours: 8:00 AM-4:30 PM (or 7:30 PM-4:00 PM if preferred)
Remote working/work at home options are available for this role.
Overview:
“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.
Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.
Position Summary:
Short term assignment located in the Curtis Bay, Maryland area.
Assignment start date ASAP to prepare for May 2026 shut down.
This role will travel to work site in Curtis Bay area to assist with coordination of operations and maintenance to prepare for upcoming shutdown.
Responsibilities:
Work with Maintenance, Operations, Turnaround Event Team Leader, Turnaround Team, General Contractor and other diverse groups to ensure all phases of the turnaround life cycle are managed in compliance with both Turnaround Management Process (TMP) and Project Management best practices.
Manage all aspects of planning, scheduling and execution of assigned capital and expense projects.
Drive implementation of a best practice Cost Breakdown Structure. Monitor actual vs. budget.
Drive implementation of a best practice Work Breakdown Structure.
Monitor progress in all TMP phases vs. milestones.
Develop project overview presentations for site and senior leadership.
Act as the bridge to upper management by reporting regularly on the progress versus milestones, schedule and cost.
Define and challenge critical path for opportunities to reduce duration and cost.
Develop contingency plans to minimize risk and uncertainty.
Ensure construction resources for engineering and expense projects are deconflicted.
Participate in and conduct scope and project reviews for assigned projects to identify issues/risks that could negatively impact cost and duration and manage development of mitigation plans.
Drive processes to manage scope change and discovery work.
Implement project workflow utilizing both internal and external resources to allow efficient execution of all work assigned, inclusive of both capital and expense work.
Meet all Key Performance Indicators (KPIs) including safety and environmental compliance.
The position reports directly to the Site Director and worlds directly with the Sr. Maintenance Manager, Turnaround Team Leader, Turnaround Team and General Contractor.
Regular presence in the workplace is required including the ability to work extra hours if needed.
Must be able to work collaboratively with team members with different backgrounds and perspectives.
Follow instructions and perform other duties as may be assigned.
Ability to ask penetrating questions in a diverse work environment while maintaining a collaborative work environment with team members.
Qualifications:
Previous experience with plant shut down operations and maintenance.
Prior experience with planning and managing shut down operations.
Fit for in plant assignment.
EEO Statement:
Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.
Fraud Alert:
Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@ '. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at
Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.
At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.
Job Description:
We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.
Basic Requirements:
- Ability to obtain a U.S. Federal Position of Trust clearance designation.
- Must reside in and be able to perform work in the United States.
- Must have lived in the United States for 3 of the last 5 years.
- One or more years of proven experience in an IT service desk or customer service environment.
Additional Bonus Qualifications:
- Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
- Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
- Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
- Thrive in a collaborative environment and maintain a positive, professional demeanor.
- Excellent verbal and written communication skills.
- Previous experience working on a Federal Service Desk project.
- ServiceNow knowledge or experience is a big plus.
- Experience with cloud-based Call Center Software, specifically CXone.
- Knowledge and/or experience of Agile methodologies in a Service Desk environment.
- Experience with utilizing Atlassian tools like JIRA and Confluence.
Responsibilities:
- Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
- Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
- Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
- Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
- Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
- Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
- Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
- Support the development, management and use of customer support scripts.
- Assist with the preparation or maintenance of standard operating procedures and protocols.
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow
EEO Statement:
Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at
