Jobs in Balboa, CA

OMNI CHANNEL SUPPORT SEPCIALIST

REPORTS TO: DIRECTOR, MERCHADISE SUPPORT SYSTEMS

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Omni Channel Support Specialist is responsible for monitoring the daily transactions of omni channel orders, including but not limited to buy online pick up in store, buy online ship to store, Roadie, and ship from store. This position supports the stores and communicates with customer service, and our website developers regularly to follow up on pending orders and offer additional training or support needed on omni channel initiatives.

The schedule for this position after training is as follows:

• Sunday: 9:30am – 6pm remote
• Monday: 12:30pm – 9pm remote
• Tuesday: off
• Wednesday: off
• Thursday: 12:30pm – 9pm onsite/ remote
• Friday: 12:30pm – 9pm remote
• Saturday: 10:30am – 7pm remote

Essential Duties and Responsibilities

• Partner with Store Operations to ensure Boot Barn stores are in compliance with omni channel processes and procedures.
• Communicate daily with stores and District Managers to resolve discrepancies with online orders as they arise.
• Troubleshoot past due orders to ensure stores are meeting Boot Barn’s customer service expectations and communicating order picking status to customers.
• Research cancelled orders and partner with stores to resolve order picking issues.
• Act as the point of contact for the store team and respond to questions on omni channel processes and procedures.
• Analyze complex business problems and identify business and user requirements.
• Memorialize user cases, user requirements and create process flow diagrams
• Create functional specifications and work with development team throughout the development processes.
• Document bugs and assist in resolution.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

• Strong communication, customer service, time management and organizational skills.
• 1-3 years of customer service experience or ecommerce experience.
• Excellent written and verbal communication skills, a high level of organization, and impeccable attention to detail.
• Ability to prioritize work in a fast-paced environment.
• A self-starter who can manage multiple projects at once.
• Demonstrated ability to communicate effectively and build strong business relationships.
• Proficient in excel.

Competencies

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Flexible schedules and work/life balance.

PAY RANGE: $20.50 - $21.00/hr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

California Privacy Notice

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA – a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

The Senior Manager of eCommerce, Dickies is responsible for leading, executing, and communicating the strategic vision for Dickies’ digital business. Reporting to the Senior Director of eCommerce (Dickies, Billabong, Quiksilver), this role owns in-season go-to-market execution while partnering cross-functionally to optimize conversion, revenue, and overall site performance.

This is a highly collaborative, hands-on leadership role for a self-starter who thrives in a fast-paced digital environment and brings a strong point of view on consumer experience, site merchandising, and brand storytelling.

How You’ll Contribute

• Drive the overall site experience, owning site merchandising strategy to optimize revenue, conversion rate, average order value, units per transaction, and customer engagement through both curated and automated merchandising.

• Serve as a key cross-functional partner to Brand, Creative, Buying, Planning, and Marketing.

• Own financial performance of , including accountability for KPIs across CVR, AOV, and UPT.

• Partner on in-season GTM activations and calendars, managing product launch execution and promotions.

• Lead content planning and management of themes within Shopify.

• Own site calendars and weekly, monthly, and quarterly updates to drive sales goals.

• Own the end-to-end product launch process for the site.

• Partner on product lifecycle from launch through markdown and clearance.

• Oversee promotional activations and on-site execution.

• Deliver weekly, monthly, and seasonal reporting.

• Identify and execute site enhancements to improve conversion.

• Support marketplace initiatives as needed.

• Lead, coach, and manage direct reports.

What You Bring to the Team

• 8+ years of eCommerce, digital merchandising, and site performance ownership.

• 3+ years of people management experience.

• Strong background in eCommerce and DTC business management.

• Highly organized with the ability to manage multiple priorities.

• Strong analytical and communication skills.

• Advanced Excel proficiency.

• Experience with Shopify, ERP systems, PM tools, and analytics platforms.

• Strong understanding of apparel, fashion, and/or action sports markets.

Why Join o5 group

• Medical, Dental, and Vision benefits.

• 401(k) and company-paid life insurance.

• Paid Time Off (PTO) and company holidays.

• Commuter benefits.

• Hybrid/flexible schedule.

• Family-oriented culture.

• Commitment to responsibility and sustainability.

We are looking for someone positive, upbeat, engaging, and detail-oriented to join our Laguna Beach retail + studio team 2-3 days a week Friday - Sunday. Flexbility for weekends off with prior planning!

• Engage with the local community to bring new clients and hat enthusiasts into the store.
• Build strong client relationships through genuine conversations and personalized recommendations.
• Assist customers with custom design ideas and guide the process.
• Process sales transactions and coordinate order deliveries or pickups.
• Maintain back stock organization and curate merchandise displays on the sales floor.
• Collaborate with the team to keep the store clean, organized, and welcoming.
• Support in-store events and attend off-site events as needed.
• Manage inventory, coordinate deliveries, and input inventory into the company system on a weekly/bi-weekly basis.
• Capture product photography of new one-of-a-kind designs.
• Work closely with the production team to ensure the store is stocked with the latest designs.
• Assist with shipping orders as needed.

If you love fashion, craftsmanship, and building connections, we’d love to hear from you!

Fueguia 1833 is looking for a dynamic and reliable Full-Time Sales Associate to join our South Coast Plaza team. The ideal candidate will assist in delivering exceptional customer experience through personalized interactions, maintaining operational excellence, and showcasing in-depth product knowledge. Responsibilities include warmly welcoming customers into the store and providing knowledgeable support throughout their visit.

KEY RESPONSIBILITIES

• Provide an outstanding customer service experience by warmly greeting clients, actively listening to their needs, and exceeding expectations through expert product knowledge
• Build and nurture lasting client relationships by cultivating a loyal customer base through consistent outreach and exceptional service
• Maintain visual merchandising standards daily
• Manage productivity during down time
• Ensure image and grooming standards are professional and reflective of Fueguia 1833
• Assist store management with inventory control: Preparation of transfers, receiving shipments, cycle counts, inventory
• General upkeep and organization of the store and the back of house
• Consistently achieve personal and store sales goals

SKILLS & QUALIFICATIONS

• Experience of one-on-one customer service and/or sales environments in luxury goods preferred
• Team-player mentality
• Result Driven
• Strong time management skills
• Excellent communication skills, both verbally and written, with attention to details
• Dependable, punctual, flexible. Ability to work store schedule, as needed, including evenings and weekends
• Proven ability to multitask, prioritize, and organize
• Proficient computer skills necessary – Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to adapt to changing needs of the company as necessary
• Spanish knowledge is a plus
• Essential Physical Requirements: Ability to lift and carry 25 pounds

Location

• South Coast Plaza, Costa Mesa, CA

Payment information

• Full-time (up to 40 hours per week)
• Pay: $25-$28 per hour

Benefits

• 401K
• Health Insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Group commission
• Employee discount

The Senior Data Scientist will play a critical role in building the foundation of Boot Barn’s AI and Data Science division, with a focus on developing advanced machine learning and generative AI solutions. This position will lead the design and deployment of models that power data driven solutions to support cross-departmental products, and intelligent agentic systems.

Working closely with AI/ML and Data Engineers, this individual will ensure models are robust, well-designed, and ready to scale, while contributing to the establishment of data science best practices across the organization.

Essential Duties and Responsibilities

• Design, build, and deploy predictive and generative AI models to address high-impact applications such as personalization, forecasting, marketing automation, and conversational agents.
• Conduct exploratory data analysis, statistical modeling, causal inference, and A/B experimentation to uncover insights and validate model performance.
• Develop high-quality, modular Python code for model training and experimentation using libraries and frameworks such as pandas, numpy, scikit-learn, PyTorch, TensorFlow.
• Collaborate with AI/ML Engineers to productionize models through containerization, orchestration, and CI/CD pipelines.
• Collaborate with Data and AI/ML Engineers to establish RAG pipelines, vector databases, and agentic frameworks.
• Prototype and deploy generative AI applications such as content generation agents, knowledge assistants, and multimodal interfaces.
• Partner cross-functionally with Store Operations, Ecommerce, Marketing, Merchandise, Supply Chain and Real Estate to identify and prioritize high-impact AI opportunities.
• Contribute to data science best practices, model documentation, and the creation of reusable modeling frameworks.
• Translate complex model results into clear business insights for technical and non-technical audiences.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

• Bachelor's or Master’s degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, or a related quantitative field.
• 3-5+ years of hands-on data science experience; proven track record in developing and deploying ML and generative AI models.
• Strong expertise in SQL, Python and core ML frameworks (scikit-learn, PyTorch, TensorFlow)
• Experience with LLMs, vector databases, and RAG pipelines
• Familiarity with MLOps workflows, containerization (Docker), and orchestration (Kubernetes) tools.
• Strong collaboration skills, with experience working closely with engineering and product teams.
• Retail and/or e-commerce experience preferred.

Competencies

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive salary.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $125,000.00 - $150,000.00/yr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

California Privacy Notice

Job Title: Store Manager

Location: Fashion Island, Newport Beach, California

Who We Are:

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We offer year-round collections, including knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move. We are defined by the women who wear Varley and exist to instil quiet confidence through connections that enhance everything they already are. As women’s lives evolve, so do we.

Job Description

The Store Manager is a strategic leader and brand ambassador, responsible for driving commercial performance, delivering an exceptional customer experience, and building a high-performing team. They demonstrate independent thinking, strong problem-solving skills, and forward planning to anticipate trading patterns, staffing needs, and operational challenges. The Store Manager champions a culture of collaboration and positivity, ensuring the store is a supportive place for teams and an inviting space for customers.

Key Responsibilities

Leadership & People Management

• Lead, coach, and inspire the team to achieve commercial and service objectives.
• Proactively workforce plan, forecasting hiring and staffing needs around peak trading periods and seasonal business demands.
• Recruit, onboard, and retain high-performing talent with succession in mind.
• Conduct regular 1:1s, team meetings and annual appraisals, setting clear expectations and reviewing performance against goals.
• Address performance and behaviour issues directly, creating performance improvement plans where necessary and escalating with HR as appropriate.
• Develop and implement tailored coaching and training strategies to build capability, confidence, and leadership across the team.
• Successfully plan and manage workload and time to ensure administrative tasks and reporting are completed, while maintaining strong leadership presence on the shop floor.

Commercial & Operational Excellence

• Demonstrate strong commercial acumen, analysing performance data (sales, product, and inventory reports) to identify trends and opportunities.
• Take full accountability for achieving store KPI’s, regularly reviewing performance and implementing strategies to exceed targets.
• Translate data into actionable strategies that improve sales, stock efficiency, team effectiveness, and customer experience.
• Prepare and present clear, high-level reports and insights for senior management.
• Forecast and plan proactively for key trading periods, events, and product launches to maximize profitability.
• Use Microsoft Office (particularly PowerPoint) to support reporting, presentations, and communication of business performance.
• Ensure store operations and policies (including health & safety) are maintained.
• Utilize operational tools effectively to drive business decisions and streamline store operations, including POS, data platforms, and internal communication tools.
• Oversee visual merchandising execution and ensure the store environment reflects brand guidelines.

Customer & Brand Experience

• Act as a visible and inspiring brand ambassador, ensuring every customer interaction reflects the brand’s values and service standards.
• Drive a service-first culture that builds long-term customer relationships and loyalty.
• Leverage CRM and clienteling platforms to track customer behaviours, personalize service, and strengthen engagement.
• Manage customer feedback, ensuring issues are resolved quickly and effectively.
• Support the execution of brand activations, events, and local community initiatives to increase engagement and awareness.

Innovation & Continuous Improvement

• Take a forward-thinking approach to retail, identifying and testing new ideas to improve service, team performance, and operational efficiency.
• Continuously review processes and team ways of working to identify areas of improvement.
• Champion a culture of curiosity and adaptability, empowering the team to problem solve and think strategically.

Key Skills & Experience

• Proven experience as a retail manager (minimum 3 years), ideally in a fast-paced, digitally driven retail environment.
• Strong commercial and analytical skills, with the ability to interpret and present sales, product, and inventory data.
• Confident in workforce planning, forecasting, and preparing for peak trading periods.
• Proficiency with retail operational tools including communications platforms, POS systems, reporting/data platforms, CRM, and clienteling platforms.
• Proficiency in Microsoft Office (particularly PowerPoint, plus Excel, Word, Outlook) to support reporting, presentations, and communication.
• Demonstrated ability to manage performance and behaviour issues fairly and effectively, including creating and implementing performance improvement plans.
• Excellent leadership skills: able to coach, develop, and inspire a diverse team.
• Strong ability to plan workload, prioritize effectively, and manage time to balance admin responsibilities with being present on the shop floor.
• Forward planner with strong organizational and project management skills.
• Exceptional communication skills (written and verbal).
• Passionate about fashion, culture, and delivering exceptional customer experiences.

The Ideal Candidate

• A decisive, independent thinker who thrives in problem-solving and strategy.
• Commercially minded, with the ability to balance short-term goals with long-term growth.
• Hands-on and proactive, leading by example on the shop floor and in operations.
• Resilient and solutions-focused, with the ability to navigate challenges effectively.
• Customer-focused, detail-oriented, and adaptable to the fast-changing retail landscape.

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.

Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women.

We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.

Company Values

We are the sum of many parts

We may have two founders, but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals.

We pursue quality in everything we do.

We should chase perfection in everything we do. Growth is a result of improvements to every aspect of what we do, not just reliant on an individual or department. We grow together.

We embrace possibility and push boundaries

We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes.

Data-driven decisions and purposeful actions

We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions.

Our brand is timeless and valuable

Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation.

We never compromise our product

We believe the best form of marketing is to make better product. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price.

We respect and exceed customer expectations

We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others.

We choose partners who reflect our values

We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation.

We grow our brand by empowering others

We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections.

Responsibility is at the core of everything we do

We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities.

Kindness is our guiding principle

We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.

Position: Brand Affiliate Manager (Social Platforms & Affiliate Experience)

Type: Full Time - Onsite in Costa Mesa, CA

Salary: TBD

Company Description:

WOLFpak is a family-owned backpack brand that began its journey in a humble garage in Southern California in 2020. In just four years, we have grown into a globally recognized name, thanks to our founders’ relentless drive and vision. As a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a variety of fresh colorways. Our signature personalized patches allow you to express your individuality, while our bags seamlessly blend cutting-edge design with functionality. For more information, visit .

Role Description:

This is a full-time, on-site role based in Costa Mesa, CA, for a Brand Affiliate Manager. The Brand Affiliate Manager will oversee affiliate programs, including identifying and recruiting new affiliates, fostering strong relationships with existing brand partners, and strategizing to grow affiliate networks. Day-to-day tasks include managing accounts, monitoring affiliate performance, creating reports, and coordinating campaigns. The role will also involve maintaining effective communication with stakeholders and working closely with sales and marketing teams to drive brand growth through successful partnerships.

Key Responsibilities:

• Develop and execute strategies across all social platforms, driving engagement and expanding brand presence.
• Manage affiliate partnerships, implement campaigns, and coordinate collaborations with influencers.
• Oversee content creation staff across platforms to align with WOLFpak's brand identity and goals.
• Identify new affiliate opportunities and recruit new brand partners.
• Foster strong relationships with existing affiliates to ensure continued success.
• Monitor and report on affiliate performance, providing insights for optimization.

Qualifications:

• Extensive experience and deep understanding of social platforms, including algorithms and trends.
• Must have previous brand experience to effectively represent WOLFpak.
• Comprehensive knowledge and experience in Affiliate Management and Account Management.
• Strong communication skills to build, maintain, and nurture professional relationships.
• Proficiency in Sales strategies and Online Marketing techniques.
• Ability to identify key trends and opportunities within the affiliate landscape.
• Proven organizational and analytical skills with great attention to detail.
• Experience using marketing tools and platforms for affiliate tracking is a plus.
• Passion for the fitness and athletic industry is an advantage.

Skills:

• Affiliate Marketing, Social Media Strategy, Content Creation, Digital Campaigns, Staff Management, Brand Storytelling, Social Media Analytics, Trend Analysis, Influencer Collaborations, Video Editing, Sales Strategy.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

The Paid Search & Shopping Specialist reports to the Senior Manager of Performance Marketing and is responsible for the hands-on management, optimization, and growth of paid search and shopping programs for the DTC business. This role focuses on Google Ads and Microsoft Ads, including Search, Shopping, and Performance Max-style solutions, with accountability for driving efficient customer acquisition and revenue growth.

The ideal candidate is highly analytical, execution-focused, and experienced in scaling paid search and shopping campaigns within an ecommerce or DTC environment.

How You’ll Contribute

• Manage day-to-day execution and optimization of paid search and shopping campaigns across Google Ads and Microsoft Ads, including Search, Shopping, Performance Max, and Brand/Non-Brand programs.
• Own keyword research, query mining, account structure, bidding strategies, and budget pacing to drive efficient growth.
• Build, optimize, and maintain product feeds for Google Merchant Center and Microsoft Merchant Center.
• Monitor performance daily and adjust bids, budgets, targeting, and structure to improve ROAS, CAC, CPA, and revenue.
• Analyze search term reports, product-level performance, and audience signals to identify optimization opportunities.
• Execute ongoing testing across ad copy, extensions, landing pages, bidding strategies, and automation configurations.
• Identify opportunities to scale high-performing categories, products, and seasonal promotions.
• Track, analyze, and report on paid search and shopping performance, highlighting trends and insights.
• Partner with analytics teams to ensure accurate tracking, conversion measurement, and attribution.
• Use performance insights to inform budget allocation, forecasting, and channel optimization.
• Work closely with Ecommerce, Merchandising, and Creative teams to align campaigns with launches and inventory priorities.
• Collaborate with SEO and organic search teams to maximize overall search coverage.
• Stay current on platform updates, betas, and best practices across Google and Microsoft Ads.
• Test new features, formats, and automation tools to drive incremental performance.

What You Bring to the Team

• Bachelor’s degree in Marketing, Business, or related field preferred.
• 5+ years of hands-on experience managing paid search and shopping campaigns in a DTC or ecommerce environment.
• Proven experience with Google Ads and Microsoft Ads, including Search and Shopping.
• Hands-on experience managing Google Merchant Center and Microsoft Merchant Center product feeds.
• Experience in apparel, lifestyle, multi-brand, multi-gender brands is a strong plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proficiency in Google Ads, Microsoft Ads, Merchant Center platforms, and Google Analytics (GA4 preferred).
• Strong understanding of DTC performance metrics including ROAS, CAC, CPA, and revenue.
• High attention to detail with strong organizational and time management skills.
• Effective communicator with the ability to collaborate cross-functionally.

Why Join o5 group

• Medical, Dental, and Vision coverage.
• 401(k) + company-paid life insurance.
• Paid Time Off (PTO) + company holidays.
• Commuter benefits.
• Hybrid/flexible schedule.
• Family-oriented culture.
• Responsibility & Sustainability across economic, social, and environmental impact.