Jobs in Alviso, CA

Staff Data Scientist – Post Sales

Location: San Francisco (Hybrid)

Salary: $200–250k base + RSUs

This fast-growing Series E AI SaaS company is redefining how modern engineering teams build and deploy applications. We're expanding our data science organization to accelerate customer success after the initial sale—driving onboarding, retention, expansion, and long-term revenue growth.

About the Role

As the senior data scientist supporting post-sales teams, you will use advanced analytics, experimentation, and predictive modeling to guide strategy across Customer Success, Account Management, and Renewals. Your insights will help leadership forecast expansion, reduce churn, and identify the levers that unlock sustainable net revenue retention.

Key Responsibilities

• Forecast & Model Growth: Build predictive models for renewal likelihood, expansion potential, churn risk, and customer health scoring.
• Optimize the Customer Journey: Analyze onboarding flows, product adoption patterns, and usage signals to improve activation, engagement, and time-to-value.
• Experimentation & Causal Analysis: Design and evaluate experiments (A/B tests, uplift modeling) to measure the impact of onboarding programs, success initiatives, and pricing changes on retention and expansion.
• Revenue Insights: Partner with Customer Success and Sales to identify high-value accounts, cross-sell opportunities, and early warning signs of churn.
• Cross-Functional Partnership: Collaborate with Product, RevOps, Finance, and Marketing to align post-sales strategies with company growth goals.
• Data Infrastructure Collaboration: Work with Analytics Engineering to define data requirements, maintain data quality, and enable self-serve dashboards for Success and Finance teams.
• Executive Storytelling: Present clear, actionable recommendations to senior leadership that translate complex analysis into strategic decisions.

About You

• Experience: 6+ years in data science or advanced analytics, with a focus on post-sales, customer success, or retention analytics in a B2B SaaS environment.
• Technical Skills: Expert SQL and proficiency in Python or R for statistical modeling, forecasting, and machine learning.
• Domain Knowledge: Deep understanding of SaaS metrics such as net revenue retention (NRR), gross churn, expansion ARR, and customer health scoring.
• Analytical Rigor: Strong background in experimentation design, causal inference, and predictive modeling to inform customer-lifecycle strategy.
• Communication: Exceptional ability to translate data into compelling narratives for executives and cross-functional stakeholders.
• Business Impact: Demonstrated success improving onboarding efficiency, retention rates, or expansion revenue through data-driven initiatives.

Office Assistant

Location: San Francisco, CA

Work Type: 100% Onsite

Schedule: Monday–Friday, 8:00AM–4:30PM

Contract Duration: 3 months

Pay Rate: $31/hour

We are hiring an Office Assistant on behalf of our client.

Scope of Duties

• Scheduling patients for Physical Therapy and Occupational Therapy.
• Collect copays and prepare cash, check, and credit card transactions for delivery to Cashier in accordance with hospital policies and procedures; maintain accurate logs of all transactions.
• Manage patient phone calls, including appointment coordination and follow-up.
• Provide front desk and back desk administrative office support.
• Support the Office Coordinator with insurance authorization, authorization tracking, and communication with therapists and patients regarding insurance requirements and limitations.
• Maintain organized records and ensure accurate documentation.
• Utilize Microsoft Word, Excel, and Outlook for daily administrative functions.

Required Qualifications

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Experience with patient phone call management and patient scheduling.
• Front desk and back desk administrative office experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Prior experience in a Physical Therapy clinic preferred.

Applicants should review and understand the following:

• Confirmation that the candidate understands this is a contract role and is not guaranteed permanent placement.
• Confirmation that the candidate understands this is a fully onsite position in San Francisco.

Candidates must be U.S. Citizens or Green Card holders. No OPT, H1B, CPT, or EAD. Candidates must be local and currently located in the San Francisco Bay Area.

You may also reach our recruiter at (415) 610-5350 or . Please provide your resume prior to emailing.

Full-Time Transgender/Gender Health Medical Director for Large Public Health and Hospital System in Silicon Valley

Better Health for All

Santa Clara Valley Healthcare (SCVH), a large public teaching healthcare system, affiliated with Stanford University School of Medicine, is seeking a full-time Transgender/Gender Health Physician to lead the multi-disciplinary Gender Health Clinic for our health and hospital system.

We offer the unparalleled opportunity to gain the long-term personal and professional satisfaction of serving our patients and the public, while teaching the next generation of health care providers, in one of the best places to live in the United States.

About Our Organization

Santa Clara Valley Healthcare (SCVH) is the second-largest County-owned health and hospital system in California and is committed to improving the health of the 1.9 million people of Santa Clara County. SCVH comprises four hospitals: Santa Clara Valley Medical Center (SCVMC - a 731-bed central hospital), O'Connor Hospital (OCH - 358 licensed beds), Saint Louise Regional Hospital (SLRH – 93 licensed beds) and Regional Medical Center (RMC - 258 licensed beds). In addition, SCVH includes a network of primary care clinics comprised of eleven health centers throughout the County, several urgent care clinics, dental services, primary care behavioral health services, and a broad range of specialty services in our Valley Specialty Center.

SCVMC hosts four residency programs and one fellowship training program, and partners with Stanford University SOM and Stanford Healthcare for the clinical training of medical students, residents, and fellows. SCVMC is an ACS-verified Level 1 Trauma Center, a Level 2 Pediatric Trauma Center, an ABA-verified Burn Center, a Primary Stroke Center, a Level 4 NICU, and a nationally recognized CARF-accredited Rehabilitation Center. Owing to its geographic location and specialty offerings, SCVMC not only serves the County, but also the larger region.

Providers in our health system also have the opportunity to use our integrated electronic health record (Epic), which brings together systemwide patient information. The Health Information Management Systems Society (HIMSS) recognized SCVMC for achieving its highest level of success (Stage 7), based on our continuous innovation and optimization of our inpatient and outpatient EHR.

About the Community

SCVH is located in San Jose, California, in the heart of Silicon Valley, offering a diverse choice of cultural, recreational, and lifestyle opportunities. Our physicians live in a range of communities, including urban (e.g., San Francisco), university (e.g., Palo Alto), high tech (e.g., many cities of Silicon Valley), mountain (e.g., Los Gatos), beach (e.g. Santa Cruz), and rural/agricultural (e.g., Morgan Hill and Gilroy). Situated in one of the most desirable regions of the country – only 45 minutes from the Monterey Bay and three hours from the Sierra Nevada – our physicians have the opportunity to enjoy a very high quality of life.

About the Position

This physician will provide clinical and administrative oversight of our Gender Health Clinic which is the an integrated, team-based primary care clinic with collaboration between primary care, specialty, psychiatry, social services, nursing, and community partners, including partners in the transgender/gender expansive community. The clinic provides primary care to our transgender/gender expansive patients, including preventative health, disease management, hormonal therapy and surgical treatment for gender transition. This physician will also provide clinical consultation and guidance to other primary care providers at the Gender Health Clinic and other SCVMC clinics, regarding transgender/gender expansive patients, with the ultimate goal of strengthening clinical care across our health and hospital system.

Candidates must be board-certified in Family Medicine or Internal Medicine and have at least one year of clinical experience providing healthcare for transgender/gender expansive patients. The ideal candidate will have completed an approved fellowship/training program in transgender healthcare, experienced in management of a gender health program within a large health system with demonstrated success with innovation, collaboration, teamwork, project management, and quality improvement.

About Compensation and Benefits

We offer competitive compensation; a generous comprehensive benefit package ((including 36 days of leave per year; 13 holidays; 5 CME days; comprehensive, medical, dental, and vision coverage; long term disability insurance; AD&D insurance; life insurance; and retirement plans); paid malpractice (with tail coverage); and possible relocation reimbursement (pre-approval required).

SCVH employees may be eligible for federal loan repayment assistance. For information regarding the National Health Service Corp (NHSC) Loan Repayment Program and other related programs, please visit and you are interested in joining a practice with unparalleled personal and professional advantages, then please submit your letter of interest and CV to Roya Rousta at .

The San Francisco Bay Area is well known for its rich diversity of cultures. SCVH seeks candidates whose experiences have prepared them to contribute to our commitment to diversity and excellence. The County of Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious belief, ancestry, national origin, gender, sexual orientation, gender identity or preference, pregnancy, marital status, disability, medical condition, political belief, veterans' status, organizational affiliation or association with any individual in any of these groups. SCVH is committed to inclusion for all of its patients, employees, and community.

MediaTek Incorporated is a global fabless semiconductor company that enables nearly 2 billion connected devices a year. We are a market leader in developing innovative systems-on-chip (SoC) for mobile device, home entertainment, connectivity and IoT products. MediaTek is the number one Wi-Fi supplier across broadband, retail routers, consumer electronics devices and gaming, and its Wi-Fi 6 chipsets are powering the latest networking equipment for faster computing experiences.

Our dedication to innovation has positioned us as a driving market force in several key technology areas, highly including power-efficient mobile technologies, automotive solutions and a broad range of advanced multimedia products such as smartphones, tablets, digital televisions, 5G, Voice Assistant Devices (VAD) and wearables. MediaTek empowers and inspires people to expand their horizons and achieve their goals through smart technology, more easily and efficiently than ever before. We work with the brands you love to make great technology accessible to everyone, and it drives everything we do. Visit https:///en for more information.

Job Description:

We are seeking an experienced and highly skilled Program Leader to spearhead the planning, execution, and delivery of complex projects spanning the domains of data centers and artificial intelligence. This role is technically demanding and requires a strong background in Electrical Engineering and Computer Science to effectively identify and resolve cross-functional technical issues and risks.

Key Responsibilities

• Lead and manage end-to-end program delivery for data center projects, ensuring alignment with business objectives and development timelines.
• Collaborate with internal cross engineering teams and external customers to drive project direction and manage risks.
• Influence and execute across cross-functional engineering and operations organizations, fostering effective communication and teamwork.
• Provide clear and focused project reporting to executives and stakeholders, ensuring transparency and accountability.
• Identify and mitigate program risks, proactively addressing issues to ensure successful implementation.
• Coordinate resources, schedules, and deliverables across multiple teams and locations.
• Maintain strong organizational discipline and strategic thinking to achieve program goals.

Qualifications

• Master's degree in Electrical Engineering, Computer Science, or a related field; advanced degree preferred.
• Minimum of 8 years of technical experience in program management, preferably within the data center or AI industry.
• Proven track record of delivering complex, multi-disciplinary technical programs.
• Strong leadership skills with the ability to influence and motivate cross-functional teams without direct authority.
• Exceptional organizational, analytical, and problem-solving abilities.
• Proficiency with program management tools and relevant software/hardware (e.g., Jira, MS Project).
• Ability to work effectively across different time zones and in a global team environment.
• Willingness and ability to travel internationally as required.

Salary range: $170K- $250K

MediaTek is an Equal Opportunity Employer that is committed to inclusion and diversity to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Employee may be eligible for performance bonus, short and long term incentive programs. Actual total compensation will be dependent upon the individual's skills, experience and qualifications. In addition, MediaTek provides a variety of benefits including comprehensive health insurance coverage, life and disability insurance, savings plan, Company paid holidays, Paid time off (PTO), Parental leave, 401K and more.

Trade Compliance Manager

San Jose CA (100 % onsite)

Duration : 6 months

The Trade Compliance Manager is responsible for leading the trade compliance matters at OpCo, ensuring adherence to the import and export regulations. This role will be focused on overseeing the trade compliance operations and implementing and optimizing a trade compliance program and driving tariff mitigation strategies. This individual is responsible for proactively identifying risks and opportunities, aligning trade compliance priorities with the strategic initiatives of OpCo.

This position reports to the LSIG Director, Trade Compliance and is part of the Trade Compliance function that sits within the Legal & Compliance function. This will be an on-site role located in San Jose, California.

In this role, you will have the opportunity to:

• Manage day-to-day trade compliance operational activities for the OpCo within the US and Canada and support the trade compliance function globally.

• Collaborate cross-functionally with Supply Chain, Logistics, R&D, Quality and other key stakeholders to provide subject matter expertise on trade compliance requirements, ensure alignment with all applicable trade laws and internal trade compliance policies and procedures.

• Lead key tariff mitigation and duty saving strategies, including first sale, duty drawback, country of origin determinations, reconciliation, Section 232 tariffs assessments, and cost-avoidance initiatives that support the financial business objectives and supply chain flows.

• Develop, implement, and continuously improve trade compliance programs, policies, SOPs, and internal controls for U.S., Canada, and Europe to strengthen organizational capability and ensure consistent compliance standards globally.

• Proactively identify, assess, and execute process improvements and value-add opportunities that enhance compliance efficiency, minimize regulatory risk exposure, and drive cost reductions.

The essential requirements of the job include:

• Bachelor's degree required with 6+ years of experience in customs, export controls, or related field, demonstrating success in managing trade compliance programs and leading cross functional projects.

• Proficient knowledge of US export regulations, including the EAR, Census, OFAC sanctions, Commerce Control List, ECCN classification, export licensing, and restricted party screening.

• Advanced expertise in U.S. customs regulations, including customs valuation, HTS classification, country of origin determination, and import compliance requirements.

• Working knowledge of the Canadian an EU import and export trade regulations and their application in day-to-day operational and regulatory decision making.

• Demonstrated experience in implementing tariff mitigation strategies, such as free trade agreements, duty drawback, reconciliation, and similar cost-reduction programs.

It would be a plus if you also possess previous experience in:

• U.S. Licensed Customs Broker (highly preferred)

• Experience with Oracle, EPR systems, and data analytics/visualization tools (e.g., Power BI)

• Previous experience working in a manufacturing environment preferably within the life sciences manufacturing industry.

Are you passionate about Generative AI and want to apply it to one of the most impactful domains — cybersecurity?

Join our cutting-edge startup in the San Francisco Bay Area, where we are developing AI systems that transform how organizations understand, detect, and respond to cyber threats.

As an Applied AI Scientist, you'll bridge AI research and real-world cybersecurity use cases — designing, implementing, and optimizing models that extract, reason, and act on complex security data.

You'll work closely with cybersecurity experts, AI infrastructure engineers, and stakeholders to build end-to-end GenAI solutions: from concept to deployment.

This role blends deep applied research with practical engineering, ideal for someone eager to push the limits of Generative AI for meaningful impact.

Why Join Us:

• $25M Seed Funding: Strong capital foundation to innovate and scale fast.
• Early Success: Trusted by Fortune 500 companies, validating real-world demand.
• Experienced Leadership: Founders with 25+ years in cybersecurity — previous ventures valued at $3B+.
• Elite AI Leadership: Heads of AI, Engineering, and Product from world-class tech companies.
• Advanced AI Stack: LLMs, embeddings, RAG systems, LangGraph orchestration, and multimodal AI.
• Competitive Compensation: Excellent salary, meaningful equity, and room for technical leadership growth.
• Cybersecurity Knowledge Preferred but Not Required: We'll teach you the domain — you bring the AI innovation.

Key Responsibilities:

Core Applied AI Research

• Collaborate with cybersecurity researchers and stakeholders to scope AI-driven solutions to security problems (e.g., vulnerability management, code analysis, threat detection).
• Conduct applied research using the latest LLMs and embedding models (Claude, Google GenAI, Unsloth, vLLM).
• Prototype, fine-tune, and evaluate GenAI and RAG/CAG architectures for classification, summarization, reasoning, and context synthesis.
• Perform embedding-level optimization for text, code, and image data using Unsloth, Hugging Face, Voyage, or similar frameworks.

System Development & Integration

• Develop and test end-to-end AI pipelines integrating Milvus or Pinecone for semantic retrieval.
• Build agentic AI systems using LangGraph or similar frameworks to enable autonomous reasoning and task chaining.
• Collaborate with MLOps engineers to deploy and monitor AI models in production securely and efficiently.
• Contribute to synthetic data generation pipelines for fine-tuning and evaluation.

Evaluation & Optimization

• Implement evaluation frameworks using DeepEval and GenAI tools (Claude / Google GenAI) for factuality, reliability, and robustness.
• Optimize model performance across latency, accuracy, and cost using vLLM, quantization, or caching strategies.
• Maintain reproducible experiment tracking with MLflow, Weights & Biases, or internal tools.

Innovation & Leadership

• Stay ahead of GenAI trends — multi-modal reasoning, agentic orchestration, embedding adaptation.
• Explore hybrid LLM deployment strategies (local Unsloth/vLLM + cloud APIs like Claude, Google GenAI).
• Document best practices, share learnings, and mentor junior scientists on applied GenAI workflows.

Qualifications:

Required

• 4+ years in Applied AI / Machine Learning Research / Data Science.
• Strong understanding of LLMs, embeddings, RAG systems, and multimodal learning.
• Proficiency in Python and frameworks like PyTorch, Transformers, Hugging Face, or LangChain.
• Experience in prompt engineering, model evaluation, and retrieval-based reasoning.
• Hands-on experience with vector databases (Milvus / Pinecone) and orchestration frameworks (LangGraph / LangChain).
• Strong communication skills and ability to collaborate across research and engineering functions.

Preferred

• Experience with fine-tuning LLMs or embeddings using Unsloth or similar frameworks.
• Familiarity with Claude / Google GenAI APIs for cloud-based inference and evaluation.
• Exposure to cybersecurity or enterprise data (CVEs, pluginText, network or asset logs).
• Prior work on synthetic data generation and evaluation frameworks (DeepEval).
• Experience in a fast-paced startup or applied research environment.

Our Culture & Team

• Collaborative and Mission-Driven: Every project directly advances global cybersecurity.

• World-Class Mentorship: Work with senior experts from top AI and security companies.

• Growth-Oriented: Opportunities to lead GenAI initiatives and own major research tracks.

• Inclusive and Innovative: We value diverse perspectives and open experimentation.

Perks & Benefits

• Comprehensive medical, dental, and vision coverage.
• Wellness and professional development stipends.
• Equity options — your impact equals ownership.
• Access to state-of-the-art GPUs, APIs, and GenAI frameworks.

Who we are:

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, \"To provide innovative, clean and energy-efficient solutions for a better tomorrow,\" focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

As a key member of the Delta Americas HR team, the Learning & Development (L&D) Manager will lead the strategy, development, and implementation of impactful learning programs that enhance employee performance, develop leadership capabilities, and build a culture of continuous growth. This role partners closely with business stakeholders and global HR to assess development needs, build scalable programs, and measure learning effectiveness. The ideal candidate brings both strategic insight and hands-on instructional design experience.

Key responsibilities:

1. Learning & Development Strategy

• Design and execute L&D strategies that align with Delta's global HR goals and the Americas Region priorities.
• Identify training needs, assess knowledge/skill gaps, and propose solutions.
• Stay current with industry best practices and bring forward innovative approaches in learning technologies and delivery modalities.

2. Program Design & Execution

• Develop and implement a full suite of development programs, including onboarding, technical training, leadership development, high-level managerial training, and compliance training.
• Create engaging, high-impact learning content using blended approaches (instructor-led, web-based, read-and-understand, microlearning, etc.).
• Oversee all aspects of program logistics – from vendor management, communications, scheduling, and space setup to evaluation and post-training follow-up.
• Utilize the Learning Management System (LMS) to manage training assignments, tracking, and reporting.
• Partner with Corporate HR and internal SMEs to adapt and deliver core competency development programs.

3. Talent Development

• Lead and support the implementation of the Talent Review process, including critical talent identification and development planning.
• Mentor and coach employees to help them understand and pursue career development paths.
• Support regional execution of mentorship, coaching, and talent acceleration programs.

4. Evaluation & Continuous Improvement

• Define and track KPIs to measure training effectiveness, learning adoption, and business impact.
• Regularly review and revise program content based on feedback, business needs, and performance data.
• Provide regular reporting to leadership on L&D activities, participation trends, and outcomes.

5. Team Leadership & Collaboration

• Serve as a mentor to L&D specialist, providing guidance on instructional design and project execution.
• Partner with internal teams to develop effective communications and rollout plans for training initiatives.
• Champion a culture of inclusion and continuous development across teams.

People Leadership Accountabilities

• Create Inclusion: Foster an inclusive learning environment and ensure diverse talent has access to development opportunities.
• Develop Talent: Coach team members and learners to identify skill gaps, expand capabilities, and realize their potential.
• Empower Teams: Align learning initiatives with business goals and enable teams to contribute meaningfully to organizational success.

Minium Qualifications:

• Master's Degree with a minimum of 12+ years of experience in Learning and Development or related field
• Proven experience designing and delivering training programs in corporate settings, ideally within a manufacturing or technology environment.
• Proficiency in instructional design tools, e-learning development
• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced, matrixed organization.
• Excellent written and verbal communication skills; strong facilitation and presentation abilities (both in-person and virtual).
• Advanced skills in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook); familiarity with tools such as Zoom, Teams, and Smartsheet.

Benefit at Delta Electronics Americas: Life at Delta

Job Title: Test Lead

Location: Mountain View, CA

Job Type: Full-Time

Job Description:

Qualification: B. Tech/MTech (Electronics & Communication Engineering)

1) Min 10 yrs experience in Automotive test development and testing with min 2 yrs in the infotainment and/or telematics domain

2) Test automation and testing of IVI interfaces at least 2 of the following: Serialize-based high-resolution Displays, Ethernet, Tuner, Wi-Fi, BT, V2X, LTE, GNSS, and Audio.

3) DVP&R preparation, DV testing

Skills:

1) Min 10 yrs experience in Automotive test development and testing with min 2 yrs in the infotainment and/or telematics domain

2) Test automation and testing of IVI interfaces of at least 2 of the following: serialize-based high resolution Displays, Ethernet, Tuner, Wi-Fi, BT, V2X, LTE, GNSS, and audio

3) DVP&R preparation, DV testing

MAU is hiring a Training Content Developer for our client Archer Aviation in San Jose, CA.

As a Technical Training Developer, you will design, develop, and deliver technical training programs and materials to support the manufacturing of EVTOL aircraft. This is a long-term contract opportunity paying $60–$65 per hour.

Pay Rate:

• $60–$65 per hour, based on experience

Benefits Package:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid time off
• Opportunity for advancement

Shift Information:

• Monday to Friday, 8:00 AM – 5:00 PM

Required Education and Experience:

• Bachelor's degree in a related discipline from an accredited college, or equivalent combination of education and experience
• 5 years of experience developing technical training materials for classroom, hands-on, and e-learning environments
• Experience using instructional design models in practical applications
• Must be authorized to work in the U.S. on a continuous basis without company sponsorship

Preferred Education and Experience:

• Experience utilizing or interfacing with LMS platforms as a superuser or administrator
• Intermediate knowledge and experience with various operational software and the Google suite
• Experience in prepreg and wet layup composite sandwich repair, preparation, bagging, and curing
• Experience with learning authoring software and content development including multimedia, gamification, VR/AR/AI integration
• Working knowledge of ISO9001/AS9100 requirements and FAA standards

General Requirements:

• Excellent oral and written communication skills
• Strong bias for action and ability to communicate vision clearly
• Ability to work effectively in teams, including virtual teams, or independently with minimal supervision
• Proven track record of meeting deadlines and maintaining quality standards
• Proficiency with tools such as Articulate 360 or Rise, PowerPoint, Google Docs, Microsoft Office Suite, Jira, and LMS software

Essential Functions:

• Develop training programs, curriculum, materials, labs, and other training products for manufacturing EVTOL aircraft
• Identify the best approach to meet training requirements including hardware, labs, job aids, videos, assessments, and adaptive learning environments
• Create assessments to evaluate training effectiveness including pre-tests, post-tests, and knowledge checks
• Adapt and present materials to various knowledge levels using written, verbal, and multimedia communication
• Collaborate with Subject Matter Experts (SMEs) and instructors for courseware development, implementation, and learning transfer
• Participate in project team meetings and meet project deadlines

Working Conditions:

• Work is performed in a professional manufacturing and engineering environment at Archer Aviation's San Jose, CA location

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE

JOB DESCRIPTION :

Title : PROGRAM MANAGER V (SMB Operations Program Manager)| No C2C

Location : Cupertino , CA ( 8am to 5pm PST hours)

Client : Fortune 50 Clients

Duration : 12 Months contract with possible extension

Role Specific Summary:

Retail Operations creates the tools and programs that empower teams to provide a one-of-a-kind, only-at-Client experience. The SMB Operations and Strategy team builds the programs, systems, and processes that enable business sales specialists across 530 stores and 30+ online countries to serve small and medium business customers.

As an SMB Operations Program Manager, you will own critical programs that directly impact how Client serves SMB customers globally. You will help define the long-term strategy for SMB, drive ClientCRM strategy and feature prioritization, and execute improvement projects such as new customer feedback mechanisms.

You thrive on turning ambiguity into action — building the checklists, dashboards, and processes that help business sales teams succeed. You are equally comfortable analyzing CRM data to inform roadmap decisions and writing clear communications to help field teams adopt new processes.

Key Responsibilities:

• Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness.
• Synthesize research, market data, and cross-functional initiatives into an executive-ready SMB strategy — diagnosing current performance vs. gaps, identifying Client's differentiated competitive advantage, and defining priorities with specific investment requirements and ROI projections.
• Drive ClientCRM strategy and roadmap influence:
• Analyze CRM usage and sales team needs.
• Recommend feature priorities to Product and Engineering teams.
• Lead strategic business cases (e.g., evaluating migration to Salesforce).
• Drive adoption initiatives to improve system usage and sales outcomes.
• Execute improvement projects:
• Lead cross-functional initiatives such as SMB trade-in programs.
• Launch new NPS surveys with Customer Insights.
• Drive operational enhancements requiring stakeholder coordination and change management.
• Communicate program launches to field teams:
• Write clear, concise communications explaining new processes, system updates, and operational changes.
• Ensure smooth adoption across all regions.

Minimum Qualifications:

• 5+ years in program management, strategic operations, or consulting roles with focus on operational execution and process improvement.
• Proven success launching complex, multi-quarter programs involving cross-functional stakeholders (Engineering, Product, Logistics, Sales, Finance).
• Experience influencing product or systems roadmaps through data-driven recommendations and business case development.
• Strong analytical skills with ability to build performance metrics and reporting to inform decisions and measure program success.
• Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams.
• Excellent written communication skills — able to translate complex processes into clear guidance for field teams and crisp recommendations for leadership.

Preferred Qualifications

• Experience in sales operations, B2B commercial programs, or Retail operations.
• Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption.
• BA/BS or equivalent experience; MBA is a plus.