Jobs in Alameda, CA

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

ASP America's Swimming Pool Company is America's premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing \"resort quality pool services\". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.

Our mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. We continue to grow and are seeking a solution-oriented and customer-focused Pool Maintenance Technician to join our team. This position is responsible to provide excellent on-site pool cleaning and pool maintenance services to each and every customer they are assigned. This includes following our proven pool cleaning methods, handling pool chemicals in a controlled and safe manner, following all established protocols and sharing lessons learned with the rest of our team.

The ideal person for this position will love to work outdoors. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with integrity and embrace the concept and requirements of delivering \"resort-quality service\".

Success in this position will be determined by the following measurable results:

• Manage a swimming pool route that includes the cleaning of swimming pools each week.
• The ability to manage a stocking of chemicals on the truck and properly adjust the water chemistry for each pool each week.
• The ability to utilize a smart phone for our Pool Ops mobile platform.
• The ability to spot equipment repair needs and communicate those needs to the office.

We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):

• Acting with Integrity
• Superior Knowledge
• Passion for the Company
• Customer Focus
• Accountability and Discipline
• Respecting Others
• Excellence in ALL we do; and
• Safety First at all Times

Requirements for this position are that you have:

• (1) a valid driver's license with a clean driving record; and
• (2) the ability to lift up to 100 lbs.

No other specific experience is required as we will teach you the ASP methods designed to give our customers a great looking pool and to maximize your earning potential; however, a high school degree and Certified Pool Operator License is preferred.

This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year. A company truck will be provided which you keep fully stocked with tools and chemicals. You will receive paid vacation time following a qualifying period.

If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to international airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We offer part-time and full-time positions.

• Excellent advancement opportunities
• Paid training
• Dynamic workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon incentives and travel perks

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Paid training with our highly knowledgeable and top performing training department.

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away.

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today! Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• Valid US work Authorization
• Able to speak, read and write in English
• Flexible schedule to work weekends, holidays & overtime
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Common sense and organized
• Mental capacity to make quick and rational decisions
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a fast-paced environment
• Able to reading & comprehend reference materials, instructions, policies & procedures

DRUG SCREENING REQUIRED AT TIME OF HIRE

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• * Varied shifts within a 24 hour clock
• * Some overtime
• * Occasional lifting of 70-100 lbs
• * Long periods of standing and walking long distances
• * Pulling, pushing and moving large bulky items including carts
• * Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions: Involves continuous people interaction and exposure to aircraft sounds

Hallmark Aviation Services is the emerging force in \"Above-The-Wing\" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the world's leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients \"Peace of Mind.\"

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

At Chipotle, weve created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path over 80% of our managers were promoted from Crew.?We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. Well provide the training you need to feel confident working at any station grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and its up to each of our team members to create the friendly atmosphere that our customers expect and enjoy.?So,?whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook or no experience at all, were always looking for passionate and enthusiastic people to join our team.?If this sounds like something youd like to be a part of, wed love to meet you! See more details below and apply today.?

WHATS IN IT FOR YOU

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)

• Free food (yes, really FREE)

• Medical, dental, and vision insurance

• Digital Tips

• Paid time off

• Holiday closures

• Competitive compensation

• Full and part-time opportunities

• Opportunities for advancement (80% of managers started as Crew)

WHAT YOULL BRING TO THE TABLE

• A friendly, enthusiastic attitude

• Passion for helping and serving others (both customers and team members)

• Desire to learn how to cook (a lot)

• Be at least 16 years old

• Ability to communicate in the primary language(s) of the work location

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PAY TRANSPARENCY

Below is the base pay range for this position, which is also eligible for digital tips. Actual base pay may vary depending on skill level, experience and/or education. In addition to base pay, Chipotle offers a competitive benefits package. Visit for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

• Valid state-issued driver's license.
• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Minimum 21 years of age.

• 3 months experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
• 6 months experience performing in-home delivery OR retail customer service.

We’re Hiring: Real Estate Associate w/ 1600 Billable Expectation

Are you a California-licensed attorney ready to take your real estate practice to the next level? Our client’s globally recognized Real Estate team advises on commercial, residential, and non-profit transactions across all asset classes, representing some of the world’s most prominent individuals and institutions.

About the Role:

You’ll handle key aspects of complex real estate transactions - from title and survey review to closings - while advising on finance, leasing, conveyancing, entitlements, construction contracts, and complex ownership structures.

What We’re Looking For:

• Admitted and in good standing with the California Bar
• 3 - 6 years of experience in a law firm Real Estate practice
• Strong academic credentials
• Domestic experience required; international/cross-border experience a plus
• Excellent drafting, research, and communication skills

Our client is seeking a Junior Associate Attorney to join the Asset Securitization Practice Group in their San Francisco office. This is an excellent opportunity to join a finance‑focused firm known for developing innovative and practical legal solutions for complex financial transactions.

The successful candidate will have 1-3 years of experience at a law firm, bank, or other finance company.

Key Experience & Responsibilities

Our client is seeking candidates with experience in one or more of the following:

• Representing borrowers and lenders in commercial loan, lease, and/or structured finance transactions
• Representing borrowers and lenders in energy and project finance transactions
• Representing borrowers and lenders in fintech and other startup financing transactions
• Representing lenders in workout transactions
• Conducting due diligence on material agreements, organizational documents, and lien searches
• Preparing corporate housekeeping documents, financing statements, and other ancillary closing documents
• Drafting loan agreements, lease agreements, indentures, note purchase agreements, and/or offering documents related to the above transaction types

What We Are Looking For

• Strong communication and client‑relations skills
• Ability to manage multiple transactions simultaneously
• Excellent interpersonal, analytical, and writing abilities
• Superior academic credentials
• A collaborative, team‑focused approach

Qualifications

• Candidates must be members in good standing with the California Bar or eligible to waive in.

Employment Lawyer

Experience Lawyer required by highly regarded Law firm to advise on a range of employment law issues. This will include employment law litigation, including defense against FEHA and Title VII claims, wage and hour claims, class and PAGA claims, and the defense and prosecution of trade secret and unfair competition claims.

Experience representing clients in court, arbitration, and before administrative agencies, including the EEOC, CRD, and DLSE, is required.

Senior Mass Torts Associate Attorney

Location: Bay Area, California (Hybrid)

Compensation: $150,000 – $225,000 + Bonus

Schedule: Hybrid (Tuesday–Thursday in office)

A highly respected plaintiff-side litigation firm is seeking a Senior Mass Torts Associate Attorney to join its growing team in the Bay Area, California. This firm handles complex mass tort and class action litigation and offers attorneys the opportunity to work on high-impact cases with a collaborative and experienced litigation team.

This is an excellent opportunity for an attorney who wants to focus on meaningful plaintiff-side litigation without traditional billable hour pressure while working on nationally significant cases.

Responsibilities

• Manage and support complex mass tort and class action litigation
• Conduct legal research, case strategy development, and discovery
• Draft pleadings, motions, and legal memoranda
• Work closely with senior attorneys and litigation teams on case development
• Participate in depositions, hearings, and case preparation

Qualifications

• 4+ years of litigation experience preferred
• Mass torts experience required
• Strong research, writing, and analytical skills
• Experience managing complex litigation matters
• Active California Bar license

Contact: Vinita Thatcher

A leading global company is seeking a Legal Assistant to support its Litigation and Regulatory team on a contract basis. This role will focus on intake coordination, document management, and operational support across high-volume legal workflows.

Role Details

Title: Legal Assistant (Litigation & Regulatory) – Contract

Location: Hybrid (San Francisco, CA – 3 days/week onsite)

Duration: ~8 months

Hours: Full-time (40 hours per week)

Rate: $50/hour - $60/hour

What You’ll Do

• Manage intake of legal requests across email, physical mail, and third-party services (e.g., CT Corporation)
• Review and triage legal documents, ensuring timely routing to appropriate stakeholders
• Create and maintain matters within internal systems, ensuring accurate tracking and reporting
• Support audits of matter management systems in collaboration with litigation and regulatory teams
• Categorize and input data into intake and tracking tools with a high level of accuracy
• Maintain organized repositories of legal documents for internal teams and external stakeholders (e.g., outside counsel, finance)
• Partner cross-functionally to ensure smooth handling of legal workflows and documentation

Qualifications

• Experience in a Legal Assistant, Project Assistant, or similar role
• Experience supporting litigation, regulatory, or legal operations teams preferred
• Strong organizational skills with the ability to manage multiple priorities
• Experience with Tonkean or similar workflow tools is a strong plus