Sales Jobs in Thornton, CO

As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your real self to work every day.

Your responsibilities include:

• You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a \"friends first\" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!)
• You're passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
• You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests.
• You can hang! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
• You're an innovative problem solver! Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy.
• You're a team player - teamwork! You're always willing to assist your team in getting the job done.
• You've got integrity! You do the right thing and you always adhere to AEO's policies & procedures.

You'd be great for this role if:

• You love interacting with people!
• You're full of energy and can handle multiple tasks in a fast-paced environment.
• You're available to work when guests shop (lookin' at your evenings, weekends & holidays!)
• You love AE and Aerie products.
• You've worked in retail before. Practice makes perfect.
• You're at least 16 years of age.

Our brand ambassadors love AEO because:

• They work with real people - there's nothing like your AEO family.
• They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
• They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
• They participate in store contests for the chance to win free merchandise and other exclusive prizes.

JOB SUMMARY

As Production Specialist, you're responsible for preparing substrates and media, and meticulously executing graphic and signage tasks, adhering precisely to the specifications detailed in work orders and strict timelines. Ability to juggle multiple projects concurrently, utilizing a wide array of equipment with proficiency. Duties encompass loading materials, overseeing printed outputs, packaging orders for shipment, offering assistance during sign installations, aiding in assembly, and completing bindery and finishing tasks with precision. Furthermore, this role will actively participate in monthly inventory procedures to ensure seamless operations.

ESSENTIAL DUTIES and RESPONSIBILITIES

· Assists with production needs in one or more areas as needed

· Loads operates and catches printed materials

· Prepares orders throughout various stages of production

· Operates laminator, large format, cutter, shipping equipment, desktop and/or copier scanners

· Operates and calibrates monitors, office printers, copiers, print equipment

· Cleans and maintains equipment

· Follows workflow process

· Adheres to quality standards; produces work with pride

· Works at a fast pace to meet production needs while maintaining quality standards

· Continuously strives to learn and improve, attends trainings as required

· Communicates effectively with production manager, sales, and coworkers

· Understands color output expectations and ensures that the job is done right the first time

· Takes initiative to jump in and get the job done

· Performs finishing work on printed items

· Prepares orders for shipping, wrapping contents with care

· Installs signs and/or graphics when and as needed

· Works independently on projects and assists with team needs

· Adheres to safety standards, policies and procedures

· Maintains a clean and orderly work space

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty as directed, independently and at or above a rating of satisfaction. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

· Experience with printing and precision finishing

· Experience printing, finishing on a large variety of substrates

· Finisher, capable of laminating, mounting, and trimming to exact specifications

· Color management

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one or more years related experience and/or training; or equivalent combination of education and experience with color, design and flatbed print work.

LANGUAGE SKILLS

Ability to read and comprehend simple to complex instructions and correspondence. Ability to communicate information well in both written and verbal form on a one-to-one basis, to small groups/team, clients, coworkers and management.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply skills to jobs to maximize use of materials.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instruction. Ability to deal with problems which may have few concrete variables and to find solutions for unique and standard situations.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, fingers, arms, wrists to handle, feel, reach and lift, talk, read, and hear. The employee is occasionally required to sit, stoop, kneel, or crouch. The employee must regularly lift/or move up to 25 pounds and occasionally lift and/or move 50 or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes, toxic chemicals, and possible heat and/or humidity. The noise level in the work environment is usually moderate to loud.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are seeking a results-driven Inside Sales Account Manager to work in the Oil & Gas sector, specifically OCTG (Oil Country Tubular Goods). This role is responsible for managing customer accounts, supporting forecasting efforts, and coordinating closely with internal teams to ensure seamless order fulfillment and customer satisfaction.

The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced, supply chain–driven environment.

Account Management & Sales Support

• Manage assigned customer accounts and regions within the Oil & Gas / OCTG market
• Develop strong customer relationships and serve as primary point of contact
• Support Outside Sales team with customer relationships and

Forecasting & Demand Planning

• Develop and maintain accurate sales forecasts
• Collaborate with customers to understand upcoming demand and timelines
• Work with operations and supply chain teams to align inventory and production planning

Supply Chain Coordination

• Monitor inventory levels and material availability
• Coordinate with procurement, logistics, and operations to ensure on-time delivery
• Resolve order discrepancies, shipping issues, and backorder situations

Internal Collaboration

• Partner with sales, operations, finance, procurement, and leadership teams
• Support pricing strategy and margin management initiatives
• Participate in regular sales and operations planning (S&OP) meetings

Customer Support & Service

• Provide timely and professional responses to customer requests
• Track order status and proactively communicate updates
• Resolve customer concerns quickly and effectively
  

• Bachelor’s degree in Business, Supply Chain, or related field preferred
• 1+ years of inside sales or account management experience (OCTG or Oil & Gas preferred)
• Strong understanding of supply chain processes and forecasting principles
• Proficiency in ERP/CRM systems
• Excellent communication, problem solving, and organizational skills
• Ability to manage multiple accounts and priorities simultaneously
  

• Experience with OCTG products (casing, tubing, drill pipe)
• Experience in logistics, manufacturing, or distribution environments

The ideal candidate will prospect and generate new commercial business as well as perform cold-calls in the field to generate new permanent sales. This candidate should be able to support existing clients and have an ability to conduct product demonstrations.

Responsibilities

• Identify leads, manage prospects and acquire new business
• Service existing clients
• Effectively demonstrate product line
• Meet established goals for territory development and sales quotas

Qualifications

• Bachelor's degree in Business, Marketing, Sales or related field
• 2+ years' experience in cold calling sales with strong track record of success
• Experience in developing and executing territory sales strategies
• Strong presentation, negotiation, and closing skills
• Self-motivated and able to work independently to meet or exceed goals

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement. Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? Come work with Xero Shoes! We are looking for a Senior Footwear Developer - someone who is a dynamic, ambitious, highly energetic, and self-motivated person able to thrive in a fast-paced environment while leading your team by example.

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Description:

The Footwear Product Developer will be responsible for the research and the assistance in the   development of new footwear from the approved design through the confirmation stage. The Footwear Product Developer will work within a team-oriented structure consisting of all disciplines necessary and available to coordinate the development of a product line achieving product objectives within the established timelines.

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The Footwear Product Developer responsibilities:

Project Management

• Show a history of effective communication practices, establishing and maintaining open, clear consistent and reliable working relationships with overseas development partners.
• Be relied upon to own project tracker documents to ensure timely completion of regular daily tasks. Provide feedback to management on areas that need additional focus.
•  Display a solid understanding of department workload and demonstrate ability to prioritize efforts and push when necessary to achieve development calendar milestones.

Technical Skill

• Show an established and reliable competency in footwear development, analysis and troubleshooting with the ability to speak intelligently about footwear development with other product team and company colleagues.
• Measure and document product attributes, perform fittings and investigate construction issues with no supervision.  Ability to fully dissect a shoe to fully understand details about construction that affect decision-making conversations.
• Expected to recommend solutions from moderate to complex level shoe engineering challenges that arise throughout the development process.

Industry Knowledge

• Has obtained 2-3 years of footwear development employment history and established a highly proficient level of technical knowledge of development, engineering and manufacturing processes.
• Demonstrate a thorough understanding of the footwear industry in your ability to recommend relevant and viable solutions to problems, in alignment with generally accepted industry best practices.
• High level of comfort speaking with material suppliers, factory technicians, outside contractors and consultants about shoe development best practices and objectives.

Process & Systems

• In-depth knowledge of company processes with a demonstrated ability to follow and improve those processes.  Understand the limitations of the process and to constantly evaluate for process refinement.
• Show ownership in department systems in your dedication to the timely accomplishment of objectives.  Ability to understand how those systems feed into the greater product team initiatives.

Strategy & Vision

• Be a key contributor to the development of department and brand strategy.  
• Show support to company leadership in abiding by brand guidelines, practices, goals and initiatives and encourage colleagues to follow suit.  
• From a solid foundation of development experience and industry knowledge, show ability to adapt or modify daily decisions and/or priorities to more fully align with broader company objectives.  Show an ability to think strategically in all aspects of your job functions.

Other Responsibilities Include:

• Assists and contributes ideas for product design, construction, materials, compounds and components to enhance functionality, aesthetics, fit and profit margin.
• Generates a technical development package to communicate intended construction and aesthetic details of each project to factory development partners.
• Examines all prototypes to assure all specifications are correct and within product cost target.
• Facilitate the fit and wear testing at appropriate prototype stage.
• Evaluates the feedback and implements revisions.
• Understands cost implications with ability to recommend cost savings and value engineering techniques.
• Assists on production quality issues when necessary.
• Participating in international and domestic travel as required to achieve a high level of product and component development, including visits to manufacturing countries / factories to assist and review commercialization and production on key product(s).
• Accepts accountability to graphic design, production, and sales teams. 

Qualifications:

• Ability to establish and maintain positive working relationships with others. 
• Excellent organizational skills including effective time management, strong self-management and meeting or improving upon deadlines.
• Ability to work under stress from demanding deadlines, customer contact and changing priorities and conditions.
• Familiarity with trends in the outdoor sportswear, footwear, and fitness industries is helpful.
• Applicable technical degree preferred - manufacturing, mechanical, or chemical engineering, product design, biomechanics, etc.
• Knowledge of minimalist shoes and constructions a plus
• A minimum of two years of experience in footwear development is required.

Job Type: Salary exempt, 40 hours per week, Full-time  

• Must be able to regularly commute to the Broomfield office (2-3days per week)
• Pay: $$90,000.00 - $105,000.00  DOE

This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  The range listed is just one component of Xero’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

JOB DESCRIPTION

Position Title: Service Account Coordinator

Department: Service, Account Management

Reports To: Sr. Account Manager

Works With: Account Managers, Operations, Dispatch, Billing, Warehouse, Safety, Field Technicians, Vendors

Primary Location: Thornton Office

Typical Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Travel: No routine travel required. Occasional jobsite exposure or customer walk-throughs may be needed for learning, coordination, or account support.

Direct Reports: None

About Murphy Company

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets. We pride ourselves on our core values of employee well-being, enduring relationships, and integrity and professionalism. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

Position Summary

The Service Account Coordinator supports the Account Management team by coordinating customer communication, proposal preparation, and internal follow-through to keep service work organized and moving. This role helps ensure customers receive timely updates, documentation is accurate and complete, and day-to-day account activity is tracked through to completion. The position is primarily office-based in the Thornton office and works closely with internal teams, including dispatch, operations, billing, and field technicians. This is an entry-level position with strong mentor support and long-term growth opportunity for high performers as skills are mastered.

Duties and Essential Job Functions

Customer Experience and Account Coordination

• Coordinate day-to-day account activities to keep customers informed and service work progressing.
• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Provide clear updates, confirm next steps, and close the loop on open items.
• Serve as a communication link between customers, Account Managers, dispatch, technicians, vendors, and internal support teams.
• Track commitments, action items, and due dates to ensure follow-through and timely completion.

Proposal and Sales Support

• Assemble customer-ready proposals (service, repair, maintenance) using templates and information provided by the team.
• Review proposal packages for completeness, accuracy, and professional formatting prior to release.
• Track open proposals and support timely follow-up with customers and internal teams.
• Maintain accurate proposal and opportunity status information in CRM tools and related tracking systems.

Service Workflow and Administrative Support

• Assist with managing work orders, purchase orders, quotes, and invoicing support tasks, including tracking status and supporting documentation.
• Coordinate internal next steps with dispatch, technicians, vendors, and billing to keep work moving and expectations aligned.
• Maintain organized customer files, records, and documentation to support consistent execution and customer service.
• Identify and communicate process improvement opportunities that increase consistency, responsiveness, and efficiency.

Learning and Development

• Participate in onboarding and ongoing coaching with Account Managers and service leadership.
• Attend customer meetings and occasional site walk-throughs (as needed) to build familiarity with equipment, scope, and customer expectations.
• Build progressive capability in proposal workflow, customer communication, and coordination discipline.

Basic Qualifications (Required)

• High school diploma or GED.
• Entry-level to 2 years of experience in customer service, coordination, administrative support, or related roles (internships and relevant experience considered).
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning new tools and systems.
• Strong written and verbal communication skills, attention to detail, and follow-through.
• Ability to prioritize work, stay organized, and perform in a fast-paced, high-volume environment.

Preferred Qualifications

• Exposure to commercial HVAC, plumbing, construction, facilities, or mechanical services (not required).
• Familiarity with CRM platforms and workflow tools (Smartsheet experience is a plus).

Skills, Knowledge, Abilities, and Characteristics

• Strong organization and multitasking skills with consistent follow-through.
• Customer-first mindset and professional communication habits.
• Ability to build relationships across customers, field teams, and internal departments.
• Practical problem-solving and a continuous improvement mindset.
• Dependable, team-oriented, and adaptable when priorities shift.
• High standards for accuracy, quality, and responsiveness.

Working Conditions and Physical Requirements

• Primarily office-based role at the Thornton office.
• Occasional jobsite exposure or customer walk-throughs may be required to support learning and coordination.
• Typical office demands include sitting, standing, computer work, and phone use.
• When on a jobsite, the ability to navigate mechanical rooms and active work areas while following safety protocols.
• Occasional light lifting of office materials (files, binders, small packages).

Performance Expectations (Examples)

• Maintain timely, professional customer communication and reliably close the loop on open items.
• Keep proposal and coordination workflows organized, accurate, and on schedule.
• Maintain clean CRM documentation and status visibility for assigned activities.
• Demonstrate consistent improvement in coordination ownership, responsiveness, and accountability.

Career Path and Development

This role provides foundational experience in account coordination, customer communication, and proposal workflow within the mechanical service business. With demonstrated performance and business need, responsibilities may expand over time.

Compensation and Benefits (HR to Complete for Posting)

Pay Range: $60,000 to $75,000

Incentive/Bonus: (if applicable)

Benefits Summary: (medical, dental, vision, 401(k), PTO, paid holidays, profit sharing, wellness program)

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

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• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

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• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

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• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset