Logistics And Warehousing Jobs in Walnut, CA

Our Crew Members create a warm and friendly shopping experience in our stores. We answer questions, offer suggestions, and ensure our customers know they are welcomed and cared for. We entertain customers and make grocery shopping an exciting adventure.

Some responsibilities may include:

• Working on teams to accomplish goals
• Operating the cash register in a fun and efficient manner
• Bagging groceries with care
• Stocking shelves
• Creating signage to inform and delight customers
• Helping customers find their favorite products

You'll learn a lot. You're not stuck doing one task here. Each Crew Member contributes to creating a WOW customer experience by participating in all aspects of the job.

If you have experience in art including penmanship, working with chalk, and large signage, that's a plus.

If you have a passion for people and a fervor for food, we'd love to meet you. We can teach you the rest.

Stores have the greatest need for people that can work evenings and weekends.

Trader Joe's is an equal-opportunity employer and is committed to hiring a diverse Crew.

Are you an experienced supply chain professional who thrives in fast‑moving global environments? Sirio Nutrition is looking for a Supply Chain Manager to lead our end‑to‑end logistics operations for products manufactured in China and delivered to customers across the U.S.

This is a high‑impact role owning the full international supply chain from production readiness to customs clearance to final delivery. If you’re analytical, detail‑oriented, and comfortable coordinating across global partners, regulatory agencies, and customers, we’d love to meet you.

What You’ll Do

• Manage the full export lifecycle of food‑related products from China to the U.S.
• Oversee freight forwarding, shipping vendors, brokers, port coordination, and last‑mile delivery.
• Serve as the main contact for regulatory agencies including FDA, U.S. Customs, and port authorities.
• Ensure compliance with all food import regulations, documentation requirements, and customs procedures.
• Monitor tariffs, duty rates, HS codes, and global trade updates; analyze financial impact and landed cost.
• Collaborate closely with Sales, Operations, Quality, Regulatory, Customer Service, Finance, and Sirio Pharma in China.
• Build and maintain strong relationships with carriers, vendors, agents, brokers, and customers.
• Identify process bottlenecks, track KPIs, and drive continuous improvement.
• Coordinate customer deliveries within the U.S., ensuring a smooth post‑import experience.

What You Bring

• 3+ years of experience in supply chain, logistics, or global trade roles.
• Experience in nutritionals, consumer health, food, or regulated products preferred.
• Advanced Mandarin and English proficiency (speaking, reading, writing, translating).
• Strong understanding of international shipping, U.S. Customs, FDA requirements, and import processes.
• Analytical skills with the ability to interpret operational and financial data.
• Proficiency in Microsoft Office and supply chain/ERP systems.
• A proactive, collaborative, problem‑solving mindset.

The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management.

Siro Pharma is an employer committed to inclusion and diversity. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

OBJECTIVE: Classic Home is a reputable furniture company specializing in private-label brands. With a focus on quality craftsmanship and innovative design, we strive to provide exceptional furniture solutions to our customers. As a Private Label Account Specialist, you will play a key role in expanding our private label business and strengthening our client partnerships.

ESSENTIAL JOB RESPONSIBILITIES

·        Manage a portfolio of furniture private label accounts, serving as the main point of contact and building strong relationships with clients.

·        Collaborate with cross-functional teams, including product development, design, manufacturing, and logistics, to ensure successful execution of private label projects.

·        Follow up customers supply chain process for direct container shipping from overseas direct to customers. 

·        Daily communication and follow up with overseas vendors/Suppliers. Able to direct design concepts and spec information, analyze required information/details before disseminating to the suppliers.

·        Coordinate production timeline requirements with sense of urgency, diligence, and attention to detail.

·        Assist with entering, auditing, and analyzing new and existing product data information including costing, pricing, dimensions, materials, parts, and supplier information in various internal systems.

·        Conduct regular meetings with clients to understand their furniture needs, provide product recommendations, and present new design concepts.

·        Work closely with clients to develop customized private label furniture collections, considering their brand identity, target market, and pricing requirements.

·        Monitor industry trends, competitor activities, and market demand to identify opportunities for new product development and differentiation.

·        Negotiate pricing, contracts, and terms with clients, ensuring profitability and customer satisfaction.

·        Track and analyze sales data, generate reports, and provide insights and recommendations to clients and internal stakeholders.

·        Navigate, monitor, and complete task requirements in account Portal and maintain customer vendor guidelines.

·        Stay updated on industry regulations, certifications, and compliance requirements related to furniture manufacturing, labeling and maintain customer vendor guidelines to ensure the company is compliant.  

·        Works closely with inventory management.

·        Works closely with QC team overseas to address quality issues with suppliers.

·        Attending trade shows, industry events, and client visits to represent the company and promote private label offerings if necessary.

·        Follows all CH Company policies, rules, and regulations, including Safety.

·        Perform other job-related duties as assigned by company and /or Supervisor.

·        Provide training for new employees as needed.

REQUIRED SKILLS AND COMPETENCIES

·        Bachelor's degree in business, marketing, interior design, or a related field.

·        Proven experience in account management or sales within the furniture industry.

·        Strong knowledge of furniture design, materials, and manufacturing processes.

·        Have a clear understanding of the supply chain process for direct container shipping from overseas direct to customers. 

·        Excellent interpersonal and communication skills, with the ability to effectively engage with clients and internal teams.

·        Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.

·        Ability to understand client needs and translate them into successful private label furniture collections.

·        Strong negotiation and problem-solving abilities, with a focus on driving sales and revenue growth.

·        Proficient in using e-commerce platforms, order management systems, and Microsoft Office Suite. (Excel pivots, v-look up, Word, PowerPoint, Outlook); strong data entry skills

·        Basic knowledge of project management within the home décor industry a plus.

·        Excellent attention to detail and organizational skills and critical thinking abilities

·        Strong communication skills in both verbal and written.

·        Ability to multi-task several priorities and possess solid time management skills.

·        Prepare purchasing documents and other tasks if necessary.

WORKING CONDITIONS

• Normal office environment
• Ability to work sitting down with some walking up and down the stairs.

Compensation:

$50k-$65k/year open to negotiation.

Summary

The Division Vice President works in all business aspects (revenue growth and managing cost) of a hauling facility. In addition, the Division Vice President will ensure the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operation and continuous improvement of assigned hauling facility.

Job Description

• Manage performance of operations and maintenance managers.
• Manage the day-to-day operations and maintenance, meeting performance standards and productivity metrics.
• Ensure the training and development of the skills of the workforce by providing proper guidance and coaching.
• Engaging in the interview process in order to hire the most talented and qualified personnel.
• Conducting weekly staff meetings with management team.
• Determines workflow, staffing levels, monitors equipment operations and maintenance, conducts safety training, all while fostering a work environment based on teamwork and cooperation.
• Provide monthly projection data and analysis. Review year-to-date and prior year budget data comparisons.
• Ensure facilities meet all Federal and State Regulations, OSHA and local requirements.
• Establish the necessary procedures to ensure overall safety of employees, customers and visitors.
• Engage employees to create a safe, energetic work environment through feedback and recognition.
• Ensure the cleanliness and maintenance of facility, equipment, and property through inspections and preventive maintenance programs.

Required Qualifications

• Bachelor's Degree (Business preferred)
• 7 to 10 year's management experience.
• Experience managing a transportation operation or warehousing operation.
• Knowledge of DOT, OSHA, and other related state and federal regulations.
• Must have demonstrated leadership, problem solving and organizational skills.
• Good interpersonal skills and ability to coach and develop subordinates.
• Excellent communication and customer service skills.
• Ability to effectively interface with general public and regulatory agencies as well as political contacts.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications

• Previous experience in the waste-recycling or transportation industries.

Salary: $200,000 - $250,000 Depending on Experience

Benefits

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

SeaWide Express is an LTL transportation company with a rich background and extensive experience in providing ocean transportation services, inland transportation services, shipment consolidation services and reliable no-nonsense cargo services between the world, Hawaii, and Alaska. SeaWide Express leverages its parent company’s 40 plus years of ocean transportation experience to provide “Smart” transportation solutions to the Hawaii and Alaska markets. We are known for our quality, consistency, and exceptional customer service, from origin to destination. As a unified, multi-cultural team, we provide the most efficient and competitive transportation solutions for our customers worldwide.

Job Summary:

We are looking for a dynamic transportation professional to join our operations team in the role of Operations Support. The Operations Support candidate will perform critical administrative, operations, and customer service duties including business set-up, company and customer communications, web administration, commercial interface, and logistics support.

Key Responsibilities:

Administrative Duties:

• Prepares and edits written communications
• Prepares reports & presentations
• Organizes and maintains customer files/ records
• Plans and schedules meetings and appointments
• Shipment quoting & data entry

Customer Service:

• Handles customer calls and inquiries
• Provides sales support
• Contacts customers directly
• Provides rate quotes

Operations:

• Interacts with other vendors
• Efficiently handles customer load transactions including tracking/tracing and invoicing

Education & Experience:

• Bachelor’s Degree or equivalent experience
• 1 to 3 years of experience in transportation, logistics, or trucking industry is a plus

Essential Skills:

• To be successful in this role the ideal candidate should be:
• Detail-Oriented and multi-tasking- You are zoned in on the detail while managing various tasks on a daily basis.
• Communication and strong customer service skills- You enjoy daily interaction with customers and problem solving to get the job done!
• Ability to be proactive and follow through on all duties- Work ethic is important to you!
• Adaptable and willing to learn new parts of the business- We are always growing and have opportunities for you to gain hand on experience!
• Advanced proficiency in Microsoft Office- Excel is your best friend!

Bastian Solutions is seeking a Regional Site Project Engineer to support the California Regional team on customer project implementation.

Job Overview:

Site Project Engineers are the primary representatives for Bastian Solutions during the installation, commissioning, and startup portions of a material handling/ automation project. Bastian Solutions, a Toyota Advanced Logistics company, has a strong, 60+ year presence in the North American market, with regional sales offices located throughout the US and Canada. Bastian Solutions is the lead of integrating large scale Material Handling solutions often involving Bastian’s Controls, Software, Robotics, Custom Automation, and Consulting Teams within a project.

Job Functions:

• Close coordination with Project Manager and/or Field Application Engineer as applicable.
• Assist with final review of equipment layouts and installation drawings redline and/or update installation drawings where applicable.
• Help develop and provide input into Request For Quote (RFQ) for installation contractor selection.
• On-site receiving of shipments and organization of implementation site (documenting damage, inventory equipment, preparing lay-down areas, etc.).
• Develop daily Site Reports and publish to project team and / or customer.
• Manage subcontractor personnel and hold them to Bastian and customer standards; costs and installation time based on goals / budgets received from Project Manager.
• Help implement and manage Bastian safety processes/protocol to maintain a safe work site. This includes sub-contractors hired by Bastian Solutions.
• Manage the installation, start-up, troubleshooting of Bastian supplied equipment in coordination with a Bastian commissioning engineer, Project Manager, or project engineer.
• Assist in industrial control system debugging and all other equipment interfaces Bastian Solutions provides when applicable. This includes assistance in equipment acceptance testing.
• Develop and maintain installation and commissioning check list.
• Maintain daily task/issues/punch list and work with project manager in developing priority ranking.
• Solve technical problems either individually or through collaboration.
• Clear and effective communication with management, engineering, project management and other team members.
• Check and use voicemail and e-mail diligently.
• Respond to customer requests in a timely manner.

Travel Requirements:

• 80% onsite field presence (mixture of local and occasional overnight travel)
• Travel expenses paid by Bastian Solutions)
• Must maintain a valid drivers license

Preferred Skills and Required Qualifications :

• 4-year Engineering or Building Construction Management Degree
• Energetic, Ambitious, Hard working
• Strong interpersonal skills required
• Must be fluent with the MS Office software suite
• Must be able to interpret facility and equipment layouts/drawings
• 2D or 3D CAD experience (SolidWorks, AutoCAD, etc.) a plus
• Skilled in mechanical, electrical, pneumatic and PLC troubleshooting
• Material Handling, Robotics, Manufacturing or Packaging background a plus
• Previous automation experience a plus
• The candidate must have a solid understanding of the application of contemporary industrial control systems and/or other machine interfaces
• Strong demonstrated sense of customer service
• Ability to travel 80% (typically 10 days-on / 4 days off rotation with a goal to have you home every other weekend)
• Must be eligible to work in the USA long term without sponsorship.

To learn more about us, click the following link - Bastian Solutions:

Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work with outside recruiting agencies. No solicitation phone calls please.

Compensation: starting salary 80k+ depending on experience, plus additional incentives

Summary

The Division Vice President works in all business aspects (revenue growth and managing cost) of a hauling facility. In addition, the Division Vice President will ensure the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operation and continuous improvement of assigned hauling facility.

Job Description

• Manage performance of operations and maintenance managers.
• Manage the day-to-day operations and maintenance, meeting performance standards and productivity metrics.
• Ensure the training and development of the skills of the workforce by providing proper guidance and coaching.
• Engaging in the interview process in order to hire the most talented and qualified personnel.
• Conducting weekly staff meetings with management team.
• Determines workflow, staffing levels, monitors equipment operations and maintenance, conducts safety training, all while fostering a work environment based on teamwork and cooperation.
• Provide monthly projection data and analysis. Review year-to-date and prior year budget data comparisons.
• Ensure facilities meet all Federal and State Regulations, OSHA and local requirements.
• Establish the necessary procedures to ensure overall safety of employees, customers and visitors.
• Engage employees to create a safe, energetic work environment through feedback and recognition.
• Ensure the cleanliness and maintenance of facility, equipment, and property through inspections and preventive maintenance programs.

Required Qualifications

• Bachelor's Degree (Business preferred)
• 7 to 10 year's management experience.
• Experience managing a transportation operation or warehousing operation.
• Knowledge of DOT, OSHA, and other related state and federal regulations.
• Must have demonstrated leadership, problem solving and organizational skills.
• Good interpersonal skills and ability to coach and develop subordinates.
• Excellent communication and customer service skills.
• Ability to effectively interface with general public and regulatory agencies as well as political contacts.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications

• Previous experience in the waste-recycling or transportation industries.

Salary: $200,000 - $250,000 Depending on Experience

Benefits

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Summary

The Construction Project Manager leads cross functional project management efforts to ensure successful delivery of complex construction and operational projects. This role oversees project prioritization, resource planning, budgeting, progress tracking, and ROI measurement.

The Senior Construction Project Manager is responsible for ensuring all assigned projects are properly scoped, designed, and executed with strict control over scope, budget, and schedule. The primary objective is to deliver high quality construction projects on time and within budget, using the most cost effective and efficient methods.

Job Description

Essential Job Functions:

• Provide overall leadership and accountability for the planning, design, execution, and closeout of assigned construction projects, including new facility development, facility expansions, renovations, and capital improvement initiatives. Ensure projects are delivered safely, on schedule, within approved budgets, and in alignment with operational and business objectives.
• Manage and coordinate architects, engineers, consultants, contractors, and internal stakeholders to ensure designs are constructible, cost‑effective, operationally efficient, and compliant with company standards and regulatory requirements.
• Manage front‑end project development activities, including feasibility analysis, scope definition, conceptual estimates, schedules, risk assessments, and capital approval documentation. Support capital planning efforts by contributing to business cases, ROI evaluations, and project prioritization decisions.
• Oversee permitting, entitlements, and regulatory approvals by coordinating with local, state, and federal Authorities Having Jurisdiction (AHJs). Proactively manage zoning, code compliance, inspections, and approval milestones to mitigate schedule and regulatory risks.
• Develop, manage, and maintain detailed project budgets, cash flow forecasts, and Estimate Final Costs (EFCs). Monitor cost trends, evaluate financial impacts, manage contingencies, and ensure strict adherence to internal financial controls and reporting requirements.
• Create, manage, and control integrated project schedules, including design, permitting, procurement, construction, commissioning, and turnover activities. Identify critical path items, manage contractor resources, and ensure milestone and completion date compliance.
• Support the preparation, negotiation, and administration of contracts, including scopes of work, unit pricing, bid alternates, procurement strategies, and operational constraints. Manage change orders in accordance with departmental guidelines, ensuring accurate scope, schedule, and budget adjustments.
• Identify, assess, and actively manage project risks across safety, cost, schedule, quality, operational continuity, and regulatory compliance. Develop mitigation strategies and escalate material risks and recommended actions to leadership in a timely manner.
• Maintain consistent and transparent communication with internal leadership, operations teams, clients, and external partners regarding project status, financial performance, risks, schedule impacts, and operational considerations. Prepare executive‑level updates and presentations to support informed decision‑making.
• Lead commissioning, startup, and project closeout activities. Ensure systems perform as designed and coordinate operational readiness, training, warranties, as‑built documentation, and structured turnover to operations with clearly defined acceptance criteria.
• Demonstrate proficiency in construction and project management software and Microsoft Office tools (Excel, Word, PowerPoint). Utilize project and contract management systems effectively for documentation, reporting, and daily operational needs.
• Perform additional duties as required to support departmental initiatives, organizational goals, and continuous improvement efforts.

Required Qualifications:

• Bachelor of Science degree in Business, Supply Chain or Engineering
• 7+ years of project and portfolio management experience in an operations and service based organization, preferably in the waste management industry
• Knowledge of project management/construction management and demonstrated ability to manage a portfolio of projects more than $5M annually.
• Knowledge of project accounting, estimating, scheduling, budgeting, document management, contract management and cost forecasting.
• Expert knowledge of Process Improvement techniques and methodologies
• Demonstrated ability to drive and manage change
• Excellent communication skills across all levels. Ability to prepare presentations for department management review that drive related decisions.
• Excellent collaboration and ability to build internal and external relationships
• Able to effectively manage multiple projects and meet deadlines.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications:

• MBA or MS Engineering
• Certified Project Management Professional (PMP)
• Six Sigma/Lean certification or experience.
• Agile Project Management certifications or experience.
• Experience with Work Day.
• Waste industry experience

Physical/Environmental Demands:

• Exposure to dust, smoke, fumes, odors, & noise occasionally.
• Exposure to grease, oil, chemicals, & wet conditions occasionally.
• Primarily works in office setting, but will be required to travel in the field.

Benefits:

• Comprehensive benefit package Medical, Dental, Vision
• 401K, Profit Sharing & Match
• Employee Assistance Program
• Life Insurance
• Paid Vacation and Sick Time
• Recognition programs
• Professional development learning

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

GIS Route Analyst

Position Summary

The GIS Route Analyst reports to the Logistics Manager and is responsible for designing, optimizing, and implementing routes across Athens Services’ municipal service areas in the greater Los Angeles region. Using GIS platforms and route optimization software, this role transforms spatial and operational data into efficient route plans that reduce costs, improve service quality, and support contract compliance across multiple lines of business. The GIS Route Analyst works from a centralized office location with travel to division sites for field observations, data validation, and coordination with operations teams.

Essential Responsibilities

Route Design & Optimization

• Design, build, and optimize routes across all lines of business — residential collection, commercial front-load, roll-off, back yard service (BYS), and street sweeping — using RouteSmart, Descartes, or comparable route optimization software.
• Develop dynamic daily route plans for on-demand service lines including roll-off container delivery/pickup and bin/cart equipment replacement operations.
• Plan and optimize multi-vehicle coordinated routing for operations that require sequenced vehicle timing, including scout operations (staging equipment ahead of main collection vehicles) and Back Yard Service (BYS) operations (coordinating smaller service trucks with centralized mother truck staging locations to minimize downtime across the fleet).
• Perform spatial analysis including geocoding, network analysis, buffer analysis, and service area mapping to support route planning decisions.
• Create and maintain accurate digital route maps, service day assignments, route sequence plans, and disposal trip routing.
• Analyze route performance data (stops, lifts, tons, miles, disposal trips, shift times) to identify optimization opportunities including load consolidation and service day rebalancing.
• Implement route changes into the system of record (Soft-Pak) and driver-facing tablets (MobilePak), ensuring data accuracy and operational readiness.
• Support new contract implementations, service area expansions, barrel conversion deployments (e.g., 2-stream to 3-stream, SB 1383 compliance), and service day changes requiring municipal coordination and approval.

Data Analysis & Reporting

• Collect, interpret, and analyze logistics data including route efficiency metrics, asset utilization, and service performance indicators.
• Develop and maintain GIS databases, shapefiles, and geospatial datasets to support routing and operational analysis.
• Prepare reports and visual presentations on route performance, recommending process improvements to leadership and operations teams.
• Establish and monitor key performance indicators (KPIs) to measure routing accuracy and operational efficiency.

Cross-Functional Collaboration

• Partner with division operations teams to coordinate route implementations, communicate changes to drivers, and resolve service issues.
• Work with billing and revenue teams to ensure route data accuracy supports proper customer billing and account reconciliation.
• Coordinate with IT and software vendors on system integrations, data feeds, and technology enhancements.
• Track and manage project assignments, milestones, and deliverables using project management platforms ( or similar) to maintain visibility and accountability across concurrent initiatives.
• Conduct field observations at division sites to validate route designs, assess real-world conditions, and gather driver feedback.

Required Qualifications

• Experience: 2–5 years of experience in GIS analysis, route optimization, logistics planning, or a related analytical role.
• Education: Bachelor’s degree in GIS, Geography, Urban Planning, Logistics, Supply Chain Management, or a related field.
• GIS Proficiency: Hands-on experience with ArcGIS, QGIS, or comparable GIS platforms including spatial analysis, geocoding, and map production.
• Route Optimization Software: Experience with route planning tools such as RouteSmart, Descartes, Roadnet, or similar platforms.
• Data Analysis: Strong proficiency in Excel for data analysis; experience with Tableau, Power BI, or similar visualization tools preferred.
• Communication: Ability to communicate technical findings and route recommendations to non-technical stakeholders including operations managers and drivers.
• Driver’s License: Valid Class C Driver’s License with acceptable driving record.

Preferred Qualifications

• Experience in waste management, solid waste collection, or environmental services industry.
• Familiarity with waste management ERP systems (Soft-Pak or similar).
• Experience with GPS/telematics platforms (Samsara, Verizon Connect, or similar) for building route baselines, monitoring post-optimization route adherence, and analyzing driver behavior patterns.
• Familiarity with on-vehicle camera systems (Samsara, 3rd Eye, Waste Vision, or similar) for reviewing stop-level service footage, verifying pickup locations, and conducting time studies on equipment service times.
• Knowledge of municipal contract requirements, service area management, and regulatory compliance (e.g., SB 1383).
• Experience with parcel-level data audits and account reconciliation to ensure routing accuracy and billing alignment.
• Database querying experience (SQL) for extracting and analyzing operational data.
• GISP certification or equivalent professional GIS credential.

Physical and Environmental Demands

• Frequent sitting and use of computer-based tools and GIS software for extended periods.
• Occasional standing, walking, and travel to division site locations for field observations and meetings.
• Occasional exposure to environmental factors such as noise, dust, or outdoor weather conditions during site visits.
• Capability to perform the physical requirements of the role with or without reasonable accommodations.

Benefits

• Comprehensive benefit package: Medical, Dental, Vision
• 401K with Profit Sharing and Company Match
• Employee Assistance Program
• Life Insurance
• Paid Vacation and Sick Time
• Recognition Programs
• Professional Development and Learning Opportunities

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe's, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment where organization and attention to detail matter? If so, we’d love to meet you!

We’re seeking an amazing Customer Service Specialist to join a growing team in North Orange County. This role is perfect for someone who is proactive, collaborative, and highly organized, with strong communication and technical skills.

What You’ll Do

• Provide outstanding customer support via phone, email, and internal systems
• Manage scheduling, order processing, and customer follow-ups
• Maintain accurate records in ERP/SAP systems
• Collaborate cross-functionally with operations, sales, and leadership teams
• Resolve customer inquiries efficiently and professionally
• Ensure data accuracy and attention to detail in all transactions

What We’re Looking For

• Bilingual in Spanish (preferred but not required)
• Detail-oriented and highly organized
• Strong team player with a collaborative mindset
• Excellent verbal and written communication skills
• Comfortable managing scheduling and coordinating logistics
• Tech-savvy with experience in ERP systems (SAP knowledge strongly preferred)
• Ability to multitask and prioritize in a dynamic environment

Why Join Us?

• Supportive, team-driven culture
• Opportunity to grow and develop professionally
• Stable and thriving organization

Benefit offerings:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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