Information Technology Jobs in South Bend, IN

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Client Support Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

• Work within the Client Support team to address client data, surveying, and reporting requests
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
• Capture client requirements to appropriately configure products to meet client needs
• Offer clients best practice workflow design and associated application configurations
• Use tools to configure, test and validate all patient experience products
• Responsible for client support throughout the implementation or on-going support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
• Experience working at or working with health systems
• Excellent written and verbal communication skills are required
• Excellent analytical, organization and problem-solving skills
• Strong attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to handle stressful situations

• A bachelor's degree in economics, computer science, or a related field is required.

Could require work beyond regular business hours.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $50,000 to $54,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Hiring CDL-A Truck Drivers

STACK YOUR YEAR - Top performers earn up to $95,000 per year*
NO TOUCH, ALL TORQUE - 100% no-touch dry van freight
DRIVER-FOCUSED, FUTURE-BUILT - Strong safety culture with real room to grow

Why Drive for Veriha Trucking?

At Veriha Trucking, you're not just filling a seat - you're driving for a 2026 TCA Elite Fleet. We keep it simple: steady miles, competitive pay, modern equipment, and real support. With strong leadership, smart technology, and a culture built on respect and committed to safety, you'll have the tools and backing to run confidently every day.

Company CDL-A Driver Overview

• 
  
• Strong annual earnings. Top performers earn up to $95,000 per year* based on experience, averaging around $1,500 per week, with multiple ways to grow your paycheck. Annual average pay is $77,500 per year.
  
• Weekly minimum guarantee. As your average builds, your floor grows with you - up to $1,400. Slow weeks don't wreck your paycheck.
  
• Bonuses and extras that reward your work. Additional earnings available through HazMat pay, detention, stop pay, layover, breakdown, NYC pay, night delivery pay, trainer pay, clean inspection pay, & overnight parking reimbursement.
  
• Guaranteed home time options. Regional drivers typically run weekly with two days home.
  
• Driver-friendly freight with modern muscle. Haul Dry Van freight across the Midwest and Northeast with 100% no-touch and 63% drop & hook, driving Freightliners and Volvos that average three years old or newer - equipped with inverters and refrigerators for life on the road.
  
• Technology and support that have your back. Advanced cab and fleet tech, including in-cab navigation with Trucker Path, make every run smoother, backed by 24/7 driver support and no forced dispatch so you stay in control every mile.
  

Company Driver Perks & Benefits

• 
  
• Comprehensive coverage. Medical, dental, vision, and 401(k) with company match.
  
• Wellness support. One-on-one access to an on-site wellness coach.
  
• Paid time off. Vacation and holiday pay included.
  
• Paid orientation. Get paid to get started.
  
• Quarterly performance bonuses. Earn more for safe, strong driving.
  
• Pet and rider friendly. Bring family along for the ride.
  

*All pay & bonus amounts may vary by job type, location, experience level, and performance and are subject to change based on company discretion. Base CPM range is 47-60. Talk with a recruiter to confirm specific details.
There is no deadline to apply. Applications are accepted on an ongoing basis

Driver Requirements

• 
  
• Valid Class A CDL
  
• 3+ months solo driving experience with a 53' dry van trailer
  

Job Type: Full-time

Work Location: On the road

Reference Number: 48

Now Hiring: Talent Acquisition Manager – Lead Strategy and Shape the Hiring Experience

Step into a leadership role where you will guide recruiting strategy across a growing healthcare system. This position partners closely with senior leaders, leads a team of recruiters, and leverages technology and data to support hiring across clinical and operational areas.

This role requires onsite work in northern Indiana; only candidates currently residing in northern Indiana will be considered.

Why You’ll Want to Explore This Role:

• Lead and develop a team within a large health system
• Partner directly with senior clinical and business leaders
• Utilize AI-supported tools and recruiting technology
• Contribute to workforce planning across multiple facilities

What You’ll Do:

• Oversee day-to-day recruiting operations and team performance
• Align hiring strategy with organizational workforce priorities
• Use recruiting systems and analytics to track results and improve processes
• Collaborate with leaders to understand staffing needs and timelines
• Support outreach and employer branding efforts
• Maintain compliance with applicable policies and standards

What You Bring:

• Bachelor’s degree in Human Resources, Business, Healthcare Administration, or related field required; Master’s preferred
• Experience recruiting within healthcare or a similarly complex environment, required
• 3 to 5 or more years of talent acquisition experience with leadership responsibility
• Proficiency with ATS, CRM, and digital sourcing tools
• Ability to interpret hiring data and manage multiple priorities
• Adaptability in a fast-changing environment

If you are a healthcare talent leader ready to partner with decision-makers and guide recruiting strategy in an evolving system, this is an opportunity to make a visible impact.

Type: Direct Hire

Pay: $106,000 - $120,000

Location: Onsite in Northern Indiana

Hours: Monday- Friday, 8a-5p

For over 25 years, That's Good HR has paired employers and job seekers in Indianapolis and surrounding areas. We specialize in handpicked placements for accounting, HR, medical coding, executive assistants, bookkeepers, analysts, receptionists, customer service specialists, project managers, and more. From entry level to management, we make artful employment placements.

Check us out at: 's Good HR is an award-winning staffing firm focused on the local Indianapolis market. Whether you're looking for a temporary, part-time, or full-time position, our seasoned team works to connect you to the right job at the right time. Learn more about us here: what we can do for you-apply today!

See a position or two you are interested in? You only need to apply once with That's Good HR. We'll review your resume with all open positions in mind.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.

The Role

The Mission Critical Center of Excellence manages billions of dollars in projects annually, specializing in data center and mission-critical construction for leading technology and telecommunications clients across the United States. Focused on fast-paced, MEP-intensive projects, the group is recognized for delivering complex solutions while offering significant opportunities for career advancement within the thriving mission-critical construction industry.

The Project Executive provides overall leadership and direction on the construction project. Typically, the Project Executive is responsible for negotiating the Owner contract, is the main contact for the Project Manager for issues concerning budget, billing and client satisfaction, and ensures the fiscal success of the project.

• Provide leadership in business judgment and all financial and profitability aspects of projects under your jurisdiction
• Participate extensively in and the work acquisition process, working to define and develop project budgets and schedules that will achieve profitability objectives taking into account project-specific challenges
• Set appropriate milestones and assign staff qualified to handle the scope and complexity of the project
• Work closely with clients, owners, architects, and subcontractors to develop relationships that exceeds the client satisfaction to Suffolk’s demanding standards
• Provide oversight in managing all necessary resources throughout the entire project from start-up through closeout and ensure that the Owner’s expectations regarding budget, schedule, and quality, as well as Suffolk’s profitability objectives are met or exceeded

It is expected that the Project Executive is the “common thread” that owns the project from Pre-Construction through Closeout and beyond. This involves:

• Oversight of projects at a high level from beginning to end including budget, costs, unexpected events, general performance, and overall progress against plan
• Ensure that the day-to-day operations of projects are transitioned effectively to Project Managers and Superintendents from Preconstruction when work commences in the field
• Mentor, train, and coach staff to perform to or exceed Suffolk standards
• Represent Suffolk to the Owner(s), Architects, Consultants, Government Authorities, Vendors and Subcontractors

Project Acquisition:

• Participate to understand unique owner needs, to represent Suffolk capabilities and help close potential client
• Review projects for unique challenges that will impact budget/profitability objectives utilizing Litmus Test
• Utilize industry contacts and relationships to generate appropriate project leads and follow through to acquisition as required
• Participate in and contribute to the RFP response process including editing for project specific content, and interview preparation and participation as requested
• Participate in Contract negotiation as requested

Project Start Up/Turnover/Pre-Construction:

• Assign appropriate Project Staff (Includes Project Management and Field Ops Staff)
• Review and approve the pre-mobilization activities
• Ensure Turnover meeting occurs between Preconstruction and Operation teams
• Be the pre-construction lead as requested, working closely with the pre-construction, and estimating teams to develop project specific budgets, schedules, and logistics plans

Project Operations:

• Responsible for ensuring that Projects achieve budget, schedule, quality, and profitability objectives
• Maintain a thorough understanding of the Suffolk/Owner Contract. Ensure project team understanding of same and that project achieves compliance with
• Visit sites regularly to monitor project performance, schedule, and expenditures with project staff, highlight potential challenges and provide leadership in responding creatively to bring projects in on schedule and under budget, where feasible., and to the standard of quality expected

People:

• Monitor and evaluate Project Manager and Superintendent staff assignments
• Responsible for development of entire team
• Assist in sourcing and screening of candidates as requested; mentor, coach, and train them to perform and ensure effective matching of talent to project scope

Financial Performance:

• Cash Management
• Accounts Receivable
• Accurate Financial Forecasting
• P&L including full understanding of project contingencies, liabilities, and savings potential

Schedule Performance:

• Assist the project staff in the development of the Baseline Schedule
• Monitor schedule performance
• Assist the project team in initiation of Lean Planning processes and workflow
• Ensure Project Staff understands and is trained in Suffolk Standard Operating Procedures (SOPs) and monitor compliance

Safety:

• Champion jobsite safety effort, motivating the on-site team in the implementation of Suffolk Safety Program
• Ensure original project budget includes project appropriate funding

Meeting Management:

• Attend all scheduled meetings necessary to monitor and manage project profitability
• Chair and/or attend weekly project staff meetings

Client Relationships:

• Attend owner and project meetings, maintain continuous client contact to gauge performance perceptions and communicate relevant information to Project Team
• Become the Suffolk representative on the team

Qualifications

• Bachelor’s degree with a minimum of 10-15 years of construction management experience for a large-scale general contractor or CM at Risk firm
• Data center and/or heavy MEP system experience a plus
• In-depth knowledge of intricate commercial construction practices required
• Experience leading multiple successful project teams including development of direct reports and maintaining relationships with external entities
• Each set of projects has specific characteristics regarding size, complexity, sector etc, which dictate the precise years of experience and industry knowledge necessary for success, above and beyond general construction knowledge and experience
• The ability to manage and embrace change. Respond and adapt to new processes and new ways of looking at old problems
• Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position is responsible for the successful ingress of client data into Press Ganey databases. Client data is used to generate surveys (mail, phone and email) and to capture patient, employee and demographics for.

Job Duties:

• Creating new and updating existing InfoTurn import templates: Working in the TESTINFO & INFOTURN databases to create templates that will capture records from client uploads. Writing logical expressions to pull data from the files as necessary. Working with Account Managers and client IT contacts to verify upload settings such as languages, sampling, precodes, etc... Using tools to test and validate data. Submits for quality inspection by Senior/Lead EDI. Create FTP account and train client on the transmission process. Monitor uploads after implementation to ensure data imports are successful.
• EDI Cases: works independently to address open EDI cases. Writes advanced SQL statements to troubleshoot and define error causes. Reviews and deciphers FTP Server logs to troubleshoot and resolve advanced connection issues. Removes/alters data residing in the InfoTurn database and coordinates approval from appropriate departments (i.e. InfoTurn, Public Reporting, DAR, Client Experience). Upon request from Client Experience, Patient Advisory Services, Public Reporting or the client, the Senior EDI researches uploaded data concerning records processed, duplicates, errors, mailed, undeliverable, data integrity, FTP connection issues, etc... via V-Train (SQL), Intranet reports, Modify demograph, File Import Explorer, Ppatdemo, File Parser, Ultra-Edit, WS_FTP and/or visual inspection of the imported files.
• Communication: Work with both client and PG staff to coordinate the receipt of test data, data-mapping, and live updates. Explain upload methods and required changes to data. Document and communicate account status to client contacts, Client Experience, Public Reporting and Sales.
• Serve as the assigned EDI resource for large enterprise clients. Manage onboarding of new enterprise clients. Manage and implement newly purchased services and changes to existing client file layout(s). Attend scheduled, recurring and impromptu meetings regarding implementation and service issues. Provide ongoing support for all transmission, configuration and data integrity issues.
• Complete SRF update requests: Update import templates according to custom SRF changes not performed by SRF automation. Including add/remove languages, exclusions, custom expressions, custom lookups, etc... Test and validate data by importing data into the test info database and review stored data to assure accuracy.
• Provide phone support: Answer incoming client phone calls. Address issues relating to imported data, upload file errors, FTP transmission and connection errors. Provide second level support for issues escalated from Associate EDI Specialists and EDI Specialists. Provide direction, correct configuration issues or escalate to Lead EDI, EDI Manager or development teams. Attend scheduled client conference calls.
• Training and mentoring: Assist with training EDI new hires on various subject matters including PG developed applications, off the shelf applications, database structure and PG/EDI policies and procedures. Assist with training new hire Account Managers on Import Maintenance/SRF, CRM and Sales Force. Mentor Associate EDI Specialists, EDI Specialists and Account Managers as needed. Address questions from other departments.
• Participates in planning, user acceptance testing and testing of deployed bug fixes/feature enhancements. Works with developer teams to test and troubleshoot new software/hardware technology products.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Signature HealthCARE of Bremen is a 97-bed offering short-term rehabilitative care as well as long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized spirituality, and real quality of life initiatives.

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and -enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Are you a caring LPN looking to make strong connections and an impact on patients?  
If you want to work in an environment where you can become your best possible self JOIN US! You can find opportunities to grow your career through meaningful work, leading with a servant heart, professional development, and a great team to support you! 

***$10,000 SIGN ON BONUS***

$4/HR EVENING SHIFT DIFFERENTIAL!

• Deliver exceptional nursing services to our patients and residents maintaining the highest degree of quality and compassionate care.  
• Supervision of day-to-day activities performed by assigned nursing assistants  
• Operate in accordance with Federal, State, and Local Standards, guidelines and regulations and as required by Director of Nursing. 
• Confirm that all nursing personnel assigned to you comply with the written policies and procedures established by the facility. 

• Possess an Active LPN license in the state of residence 
• Current/active CPR Certification 
• Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate and simultaneously maintain multiple projects with a high level of quality and productivity. 
• Excellent technical, assessment, and documentation skills with the ability to maintain confidentiality. 

• Medical, Dental and Vision – Voluntary Life/Disability
• 401(K) and Roth 401(K)
• Shift Differentials and Weekend Enhanced Hourly Rates
• Tuition Forgiveness/Education Reimbursement
• Uniform Allowance (Seventy-Five Dollars) for first-time newly hired stakeholders and continuous allotment
• Pay Advance and Next Day Pay!
• Paid Time Off (PTO)
• Reward & Recognition Program (HEART)
• VitalLinks
• Signature Inspire Foundation – providing a safety net for our stakeholders

At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems.
Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship.
Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.
Come see what the revolution is all about!

Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories

Signature HealthCARE of Bremen is a 97-bed offering short-term rehabilitative care as well as long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized spirituality, and real quality of life initiatives.

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and -enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Are you a caring LPN looking to make strong connections and an impact on patients?  
If you want to work in an environment where you can become your best possible self JOIN US! You can find opportunities to grow your career through meaningful work, leading with a servant heart, professional development, and a great team to support you! 

***$10,000 SIGN ON BONUS***

• Deliver exceptional nursing services to our patients and residents maintaining the highest degree of quality and compassionate care.  
• Supervision of day-to-day activities performed by assigned nursing assistants  
• Operate in accordance with Federal, State, and Local Standards, guidelines and regulations and as required by Director of Nursing. 
• Confirm that all nursing personnel assigned to you comply with the written policies and procedures established by the facility. 

• Possess an Active LPN license in the state of residence 
• Current/active CPR Certification 
• Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate and simultaneously maintain multiple projects with a high level of quality and productivity. 
• Excellent technical, assessment, and documentation skills with the ability to maintain confidentiality. 

• Medical, Dental and Vision – Voluntary Life/Disability
• 401(K) and Roth 401(K)
• Shift Differentials and Weekend Enhanced Hourly Rates
• Tuition Forgiveness/Education Reimbursement
• Uniform Allowance (Seventy-Five Dollars) for first-time newly hired stakeholders and continuous allotment
• Pay Advance and Next Day Pay!
• Paid Time Off (PTO)
• Reward & Recognition Program (HEART)
• VitalLinks
• Signature Inspire Foundation – providing a safety net for our stakeholders

At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems.
Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship.
Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.
Come see what the revolution is all about!

Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories

Signature HealthCARE of Bremen is a 97-bed offering short-term rehabilitative care as well as long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized spirituality, and real quality of life initiatives.

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and -enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Are you a caring LPN looking to make strong connections and an impact on patients?  
If you want to work in an environment where you can become your best possible self JOIN US! You can find opportunities to grow your career through meaningful work, leading with a servant heart, professional development, and a great team to support you! 

• Deliver exceptional nursing services to our patients and residents maintaining the highest degree of quality and compassionate care.  
• Supervision of day-to-day activities performed by assigned nursing assistants  
• Operate in accordance with Federal, State, and Local Standards, guidelines and regulations and as required by Director of Nursing. 
• Confirm that all nursing personnel assigned to you comply with the written policies and procedures established by the facility. 

• Possess an Active LPN license in the state of residence 
• Current/active CPR Certification 
• Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate and simultaneously maintain multiple projects with a high level of quality and productivity. 
• Excellent technical, assessment, and documentation skills with the ability to maintain confidentiality. 

• Medical, Dental and Vision – Voluntary Life/Disability
• 401(K) and Roth 401(K)
• Shift Differentials and Weekend Enhanced Hourly Rates
• Tuition Forgiveness/Education Reimbursement
• Uniform Allowance (Seventy-Five Dollars) for first-time newly hired stakeholders and continuous allotment
• Pay Advance and Next Day Pay!
• Paid Time Off (PTO)
• Reward & Recognition Program (HEART)
• VitalLinks
• Signature Inspire Foundation – providing a safety net for our stakeholders

At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems.
Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship.
Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.
Come see what the revolution is all about!

Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories