Information Technology Jobs in Rehoboth Massachusetts

223 positions found

Information Technology Professional
🏢 US Navy
Salary not disclosed
Providence, RI 5 days ago
When warfare moves at the speed of technology, we need personnel who can always keep us one step ahead of our enemies. As an Information Professional Officer, you lead your team of Enlisted Information Systems Technicians to ensure the delivery of communications capabilities by operating, maintaining and securing our networks around the globe. Assist with top secret cyberwarfare missions and discover tactical and strategic advantages afloat and ashore. IPO is a big job, but your team will always have your back.

Want to start your journey with the Navy?

Apply Now

Officer None

What to Expect

Information Professional Officer

More Information

Responsibilities

Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:

  • Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
  • Driving interoperability with joint, allied and coalition partners
  • Building professional excellence through education, training and certification and milestone qualifications
  • Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
  • Helping to develop and deploy information systems, command and control and space systems
  • Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
  • Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology


Work Environment

Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:

  • Serving as part of Battle Group staffs on ships at sea
  • Working in C4I/Space/Surveillance on shore tours
  • Serving on major Navy and joint staffs
  • Serving in command of key communication and surveillance facilities around the globe


Training & Advancement

Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.

Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.

Promotion opportunities are regularly available but competitive and based on performance.

Post-Service Opportunities

Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.

Education Opportunities

Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:

  • Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
  • Completing Joint Professional Military Education (JPME) at one of the various service colleges

Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.

There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.

Qualifications & Requirements

A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.

All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.

General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.

Part-Time Opportunities

There are part-time opportunities available as an Information Professional Officer.

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.

For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.

Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.

For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.

Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.

Compare Navy Careers

See how a career as an Information Professional Officer compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
Not Specified
Property Adjuster Specialist - Field
✦ New
🏢 Usaa
Salary not disclosed
PROVIDENCE, RI 1 hour ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role in Rhode Island and surrounding areas. Candidates who are willing and able to work in this area are encouraged to apply.

What you'll do:

  • Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

  • Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

  • Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

  • Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

  • Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

  • Maintains accurate, thorough, and current claim file documentation throughout the claims process.

  • Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

  • Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

  • May be assigned CAT deployment travel with minimal notice during designated CATs.

  • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

  • Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

  • Adjusts complex claims with attorney involvement.

  • Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

  • May require travel to resolve claims, attend training, and conduct in-person inspections.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma.

  • 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

  • Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

  • Proficient knowledge of residential construction.

  • Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

  • Proficient negotiation, investigation, communication, and conflict resolution skills.

  • Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

  • Successful completion of a job-related assessment may be required.

What sets you apart:

  • Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.

  • Residential property field adjusting experience with dwelling, structure and additional living expenses.

  • Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions)

  • Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis

  • Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing

  • Active Property & Casualty adjuster license

  • Currently reside in the Rhode Island or surrounding area, enabling quicker response times for local claims and a better understanding of regional risks

  • US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

  • May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. 

  • May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

  • May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

  • May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $76,400 - $137,520.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified
Franchise Business Consultant (must reside in greater Providence, RI area, SE Connecticut, or SE Massachusetts)
✦ New
Salary not disclosed
Providence, RI 1 day ago
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire. Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 

Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. This is a home-based (remote) field position in the Providence, RI area, SE Connecticut, or SE Massachusetts).    Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.  Ensure compliance with IDQ policies and system standards.  Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals.  Engage functional experts when needed.  Provide support to other functions when needed. Primary Accountabilites:  Planning: Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.   Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)When and where appropriate, establish and implement effective business plans with franchise owners in the district.  Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. Consulting:   Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.Provide impactful advice and counsel to position franchisees for optimal financial health.Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. Other: Provide support to other departments/functions as needed.May assist with new store openings as required.Complete Ad Hoc projects as required. The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).  A clean driving record is required.Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).Thorough knowledge of restaurant operations.Proficient knowledge of marketing, finance, training, human resources, and development.Well organized with close attention to detail and accuracy.Creative thinker who can quickly develop innovative ideas across a wide variety of business units.Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.Excellent written and verbal communication skills.Ability to provide excellent customer service to both internal and external clients.Strong ability to multitask and prioritize multiple projects and requests simultaneously.Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.Ability to work quickly in a fast-paced environment with frequent interruptions. Job also requires: Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.ServSafe certificationFrequent (4+ hours per day) communication via telephone and email.Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.Ability to drive an automobile for franchisee and staff meetings/visits.  May require sitting in vehicle up to 8 hours per day, when traveling.  Must be able to be insured by company insurance provider.Ability to travel by airplane as necessary.Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
All your information will be kept confidential according to EEO guidelines.     Benefits Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here. Work Environment Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.   Inclusion & Belonging We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.   IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship. PandoLogic. Keywords: Business Consultant, Location: Providence, RI - 02902
Not Specified
Abercrombie & Fitch - Key Lead, Providence Place
✦ New
Salary not disclosed
Providence, RI 1 day ago
Key Lead, Providence Place

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and . At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You'll Do Open and Closing Routines Product Knowledge & Brand Awareness Business Understanding Proactive Thinking Attention to Detail Register/Point of Sales use Asset Protection Visual Displays System Skills Work Schedule Requirements Schedule will vary weekly but should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes Education- High School Diploma/ G.E.D. equivalent preferred Retail Experience- At least 1 year of retail experience is preferred. Supervisor/ Managerial Experience- No supervisory/ management experience is required. Customer Focus Communication Interpersonal Interaction Fashion Trend Knowledge Outgoing Assertiveness Adaptability/Flexibility & Stress Tolerance Poise & Ambition Multi-Tasking Applied Learning Work Ethic Omni Channel Services

Additional Information

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Sales Incentive Bonus Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU

Not Specified
Technical Program Manager (Zscaler)
Salary not disclosed
Pawtucket, RI 2 days ago

Hiring: Technical Program Manager (Zscaler) – Remote


We are looking for an experienced Technical Program Manager (TPM) with strong expertise in Zscaler technologies to lead security programs and support enterprise Zero Trust initiatives.


Location: Pawtucket, RI (Remote option available)

Duration: 6 Months


Key Responsibilities

• Lead end to end delivery of Zscaler related programs aligned with business objectives

• Manage program roadmap, timelines, risks, and stakeholder communication

• Oversee deployment and integration of Zscaler solutions across enterprise environments

• Ensure compliance with security standards and regulatory requirements

• Partner with IT, Security, and business teams to drive Zero Trust initiatives

Required Skills

• 7+ years experience in Technical Program Management or Cybersecurity leadership

• Strong hands on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)

• Solid understanding of Zero Trust architecture, IAM, and cloud security

• Knowledge of networking concepts such as VPN, proxy, and firewalls

• Strong communication and stakeholder management skills

Preferred

• Certifications such as CISM, CISSP, PMP, or Zscaler Certified Professional

• Experience with AWS, Azure, or GCP and DevSecOps practices

Not Specified
VP, Sales Executive - BFSI
🏢 TTEC
$160,000
Vice President, Sales Executive TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive, to join the mission of transforming customer experience and bringing humanity to business.

This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients.

The Sales Executive will drive new business by acquiring customers and generating revenue with our BFSI vertical.

Reporting to the Chief Revenue Officer, this role involves creating demand, building a pipeline, and closing deals.

The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.

What the role entails: Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets Possess an in-depth understanding of TTEC’s services and differentiation Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform Maintain competitive knowledge and focus, continuously grow and develop professionally Qualifications 12 years’ experience of consultative solution-selling experience with complex global outsourced solutions Experience in outsourced customer care services or fraud prevention & detection solutions Demonstrates strong new business acquisition and revenue generation within BFSI verticals.

Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs Skilled in developing and delivering compelling proposals and presentations to key decision-makers College degree or equivalent work experience COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $160,000-$190,000.

This position is eligible to participate in a sales incentive program.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.

But don't take our word for it, check out some of the diversity and women in leadership awards on .
Not Specified
Client Acquisition Manager
Salary not disclosed
Providence, RI 6 days ago

Friar Violet is a consulting and search firm. This role is for a client, an award winning law firm based in RI.


This leadership role shapes the first impression of our firm and plays a key role in our ongoing commitment to treating every client with dignity, compassion, and exceptional service.



Leadership, Coaching & Team Development

  • Lead, motivate, and mentor a large team of hourly Client Acquisition professionals, including remote team members.
  • Build a positive, team-oriented culture rooted in empathy, accountability, and extraordinary client service.
  • Provide ongoing coaching, call reviews, development plans, and feedback to strengthen performance and service quality.
  • Recruit, train, and develop intake staff to support team growth and operational continuity.
  • Conduct weekly forecasting, one-on-one performance meetings, and quarterly progress reviews with each representative.
  • Partner with the Leadership Team to define intake strategy, staffing needs, and long-term service goals.
  • Lead department-specific operational projects that advance efficiency, client experience, and service excellence.

Client Acquisition & Service Excellence

  • Oversee all activities related to nurturing new inbound leads and converting qualified leads into new clients for the firm.
  • Ensure every caller receives professional, compassionate, and timely service that reflects our firm’s values.
  • Monitor and elevate the quality of conversations, documentation, and client interactions.

Operations, Workflow & Process Improvement

  • Manage the day-to-day workflow of calls, leads, follow-ups, chats, texts, and emails.
  • Maintain consistency in scripts, qualification criteria, follow-up procedures, and compliance practices.
  • Implement technology upgrades, process improvements, and efficiency enhancements to support a high-performing intake operation.
  • Collaborate with other departments to ensure a smooth and effective new client onboarding experience.

Performance Management & KPI Oversight

  • Set, monitor, and report on daily, weekly, and monthly KPIs including:
  • speed to answer
  • lead response time
  • contact rate
  • qualified conversions
  • QA scores
  • productivity and service-level adherence
  • Use data to drive performance, staffing decisions, and process adjustments.
  • Manage all phases of client acquisition, investigate and resolve any areas of bottle necks, and oversee performance standards for the team.

What You Bring

  • BA/BS in Business or related field preferred.
  • 5+ years of successful sales, contact center, or client service team management, preferably supervising 10+ staff.
  • Proven success meeting or exceeding goals in a service-based or professional services environment.
  • Strong leadership and communication skills with demonstrated success motivating hourly teams.
  • Deep understanding of CRM systems, intake workflows, and sales/service best practices.
  • Highly customer-focused with the ability to anticipate client needs and respond with urgency, care, and professionalism.
  • Results-oriented with strong analytical skills and experience managing metrics, pipelines, and forecasting.
  • Experience with sales enablement or workflow technology.
  • High emotional intelligence with a demonstrated commitment to a client-first approach.
  • Law firm or professional services experience is strongly preferred.
Not Specified
OTR Company Driver (CDL-A)
✦ New
Salary not disclosed
Providence, RI 1 hour ago

OTR Company Driver

Qualifications

  • Valid CDL A
  • 1 year of OTR experience in last 3 years
  • Must be willing to be out for 3 weeks at a time
  • Safe driving record that meets our minimum requirements
  • Clean driving record in the past 3 years
  • Must be at least 22 years of age

Benefits

J.S. Helwig Son offers great pay and referral plans.

Salary:

  • Drivers earn $85,000 annually
  • $0.55 CPM (Pay goes to .60 CPM at one year)
  • Annual $0.01 raise up to .65 CPM
  • Experience the difference at HELWIG for yourself and share the opportunity with another driver

Referral Bonuses:

  • New Referral Bonus Structure through the end of 2025:
  • Driver Referral bonus $10,000 for each new referred driver!
  • If you get two driver referrals between 10/1/25 – 12/31/25, you will receive $10k for the first and $15k for the second, equaling $25,000!

OTR Company Driver Benefits include:

  • Average 2,800 miles a week
  • OTR positions only offered at this time
  • Trucks governed at 68 mph
  • We love pets: pets allowed in your truck terminal!
  • Free Rider program from day one (we will pay for your riders travel)!
  • All of our equipment is less than 3 yrs. Old
  • OWNER OPERATORS earn $1.50 loaded miles and $1.10 empty miles

Job Description

When you join J.S. Helwig Sons, you'll see why we are different from the start.

  • We fly you to orientation, not by bus
  • You have your own hotel room during orientation
  • We'll buy time off back from you if you choose to stay out
  • BC/BS insurance
  • Average 2,800 miles a week
  • Drivers are out for 3 weeks with 3 days of home time
  • Trucks governed at 68 mph
  • We love pets: pets allowed in your truck terminal
  • Free Rider program from day one (we will pay for your rider's travel)
  • All our equipment is less than 3 years old
  • All trucks equipped with APU, refrigerator 1800 inverters
  • OWNER OPERATORS earn $1.50 loaded miles and $1.10 empty miles


About JS Helwig Son, LLC.
J.S. Helwig Son is a leading refrigerated transportation company that serves customers of temperature-controlled and time-sensitive traffic. When you drive for Helwig, you continue to provide safe, efficient, and reliable services since we offer the best customer service in the industry. No other company can match our superior 99.5% on-time service. With a fleet of over 350 tractors and 600 refrigerated trailers, we offer customizable solutions for our customers' supply chain needs.
J.S. Helwig Son transports frozen products, fresh produce, cosmetics, and other temperature-sensitive goods with temperatures ranging anywhere between minus 20 degrees Fahrenheit to plus 90 degrees Fahrenheit. Owner, President, and CEO of J.S. Helwig Son, James Helwig utilizes the best equipment found on the road today. He understands that being a professional driver is not easy. Because of this, he strives to lessen the stress by offering late model tractors and trailers with the most advanced technology available.

Not Specified
Operational Support Administrator
Salary not disclosed
Providence, RI 2 days ago

What you will bring to the role as an Operational Support Administrator:

  • A naturally inquisitive approach and an appreciation for diverse perspectives
  • A desire to work in a collaborative environment
  • An ethical mindset
  • An eagerness to embrace and learn new technologies
  • The ability to adapt to an evolving organization
  • Strong interpersonal and communication skills
  • Experience building cross-department relationships
  • 2+ years’ experience working in an administrative position with heavy customer contact
  • Ability to work with and troubleshoot technical issues both in-person and remotely
  • Working knowledge of database entry and reporting
  • MS Office skills and preferably Salesforce experience
Not Specified
Distribution Center Associate
✦ New
🏢 Amazon
Salary not disclosed
Fall river, MA 1 day ago

About the Role

As a Distribution Center Associate, you'll be a crucial part of our logistics operations, ensuring that products are efficiently and accurately distributed to our customers. You'll work in a dynamic environment, handling various tasks from receiving and storing inventory to picking, packing, and shipping orders.

Key Responsibilities

Receiving and Unloading: Inspect, verify, and unload incoming shipments, ensuring they meet quality standards and are properly documented.

Inventory Management: Store and organize products in designated locations, using inventory management systems to track stock levels.

Order Picking: Accurately select products from inventory based on customer orders, using advanced picking technologies.

Packaging and Shipping: Prepare orders for shipment by packing them securely and applying appropriate shipping labels.

Quality Control: Inspect products for defects or damage before shipping to ensure customer satisfaction.

Safety and Compliance: Adhere to safety regulations and procedures, including wearing appropriate safety equipment.

Qualifications

High school diploma or equivalent

Ability to lift and move heavy objects

Strong attention to detail and accuracy

Ability to work in a fast-paced, physically demanding environment

Experience in a warehouse or distribution center is preferred but not required

Benefits

Competitive wages

Comprehensive benefits package, including medical, dental, and vision insurance

Retirement savings plans

Employee discounts on company products

Opportunities for career growth and development

Join our team and contribute to our efficient and reliable distribution operations!

Not Specified
jobs by JobLookup
✓ All jobs loaded