Information Technology Jobs in Liverpool, NY

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry‑level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.

Key Responsibilities

• Process sales orders, ensuring required details are complete, accurate, and submitted on time
• Assist sales professionals with day‑to‑day requests so they can spend more time with clients and prospects
• Respond to requests promptly and provide helpful, easy‑to‑understand explanations with support from your team
• Support lease approvals, upgrade quotes, and other pre‑sales activities with guidance and training
• Work with pricing and sales teams to help move special pricing requests forward
• Learn and help reinforce required agreement paperwork across all Usherwood offerings
• Perform an initial review of new client agreements to ensure information is complete (training provided)
• Partner with sales professionals and clients to correct or clarify agreements after submission
• Take ownership of assigned client transactions from submission through delivery or project completion, with team support

Skills & Qualifications

• Strong communication skills and a positive, team‑oriented attitude
• Willingness to learn new systems, processes, and products
• Basic organizational skills with the ability to manage multiple tasks
• Comfort working in a fast‑paced, collaborative environment
• Previous administrative, customer service, or sales support experience is helpful but not required

What We Offer

• Compensation: Competitive base salary with quarterly bonus opportunity.
• 4 weeks PTO!!!
• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Culture: Join a team that values growth, innovation, and world class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

Equal Opportunity Employer:

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

About the Company

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

About the Role

We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry-level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.

Responsibilities

• Process sales orders, ensuring required details are complete, accurate, and submitted on time
• Assist sales professionals with day-to-day requests so they can spend more time with clients and prospects
• Respond to requests promptly and provide helpful, easy-to-understand explanations with support from your team
• Support lease approvals, upgrade quotes, and other pre-sales activities with guidance and training
• Work with pricing and sales teams to help move special pricing requests forward
• Learn and help reinforce required agreement paperwork across all Usherwood offerings
• Perform an initial review of new client agreements to ensure information is complete (training provided)
• Partner with sales professionals and clients to correct or clarify agreements after submission
• Take ownership of assigned client transactions from submission through delivery or project completion, with team support

Qualifications

• Strong communication skills and a positive, team-oriented attitude
• Willingness to learn new systems, processes, and products
• Basic organizational skills with the ability to manage multiple tasks
• Comfort working in a fast-paced, collaborative environment
• Previous administrative, customer service, or sales support experience is helpful but not required

Pay range and compensation package

• Compensation: Competitive base salary with quarterly bonus opportunity.
• 4 weeks PTO!!!
• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Culture: Join a team that values growth, innovation, and world class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

Equal Opportunity Statement

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

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  Career Development: We invest in your growth - our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their skills and build their career with us up to 3 times a year by applying to the OAP program. TTM promoted 68% of applicants in the program's first year!
  
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  Competitive Compensation: We offer a competitive package that reflects your skills and experience along with annual compensation reviews to ensure your growth is aligned with your performance and market trends.
  
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  Comprehensive Benefits and PTO: Including health, dental, and vision insurance to keep you at your best. Enjoy 10 paid holidays and 3 weeks of paid time off annually to recharge.
  

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• Perform maintenance tasks to maintain equipment in good condition.
  
• Operates test equipment to perform pass/fail product tests.
  
• Daily communication with all team members and supervisor through the use of shift meetings, email, log book, and other written and verbal methods.
  
• Maintain clean, safe and orderly work environment.
  
• Ability to interpret and follow verbal and written work orders.
  
• Use various measuring tools as required.
  
• Offer suggestions to improve/enhance processes.
  
• Report any problems, defective materials, questionable conditions or unsafe conditions to supervisor or leader
  
• Provide high quality and timely service to all internal customers.
  
• Take personal ownership of internal and external customer issues.
  

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• Ability to follow detailed written and verbal instructions
  
• Ability to perform basic and routine repetitive mechanical assembly operations on components and subassemblies using fixtures, screwdrivers, etc.
  
• Proficient use and familiarity with hand tools.
  
• Will require basic mechanical skills.
  
• Ability to read, and follow assembly instructions, including visual aids and drawings.
  
• Ability to work both independently and as part of a team.
  
• May require limited soldering skills.
  

WHAT YOU WILL BE DOING

Develop, document, and maintain manufacturing processes for aerospace and industrial components in a high-mix, low-volume manufacturing environment, with a focus on continuous improvement throughout the process.

Manufacturing/Test Engineers are responsible for cultivating and driving company-wide productivity initiatives, regularly maintaining a healthy pipeline of continuous-improvement ideas, and assisting in developing an effective site strategy and plan. This position supports the assembly and test areas by implementing effective processes, programs, instructions, etc. Additional duties and responsibilities may be required based on organizational needs.

Maximize Productivity

• Continuously drive the development and implementation of productivity projects supporting the strategic direction of the business unit.
• Contribute to the productivity project funnel to achieve annual goals, report progress to team members, and management.
• Drive $400,000 of cost savings a year.
• Lead the team to develop and track relevant operations metrics with the goal of continuous improvement.

Process Automation

• Utilize LabVIEW, PLC programming, robotics, and emerging automation technology to develop automated and semi-automated processes for the assembly and test of aerospace products.
• Collaborate with Design Engineering and Manufacturing Engineering to develop tooling and fixtures in support of improved process efficiency.

Support New Business efforts

• Work with Purchasing and Design Engineering to provide cost estimates and advise on manufacturability for new business opportunities.
• Work with Design Engineering to develop and review Acceptance Test Procedures for new business programs.

Support Ongoing Production

• Develop and document methods and processes for manufactured parts and assemblies through routings, operation sketches, tool sheets, set-up information, and assembly instructions.
• Using lean strategies and methodologies, improve upon inefficient processes, eliminate single-point failure areas, and implement process automation initiatives.
• Work with the Supply Chain and Operations teams to influence site strategy, planning, and execution.
• CNC tooling and fixture design, assembly, and test fixture design.
• Day-to-day support for production operations.

WHAT IS NEEDED FOR THIS ROLE

• Candidates for this role must be a US Person (under export regulations): US Citizens, a refugee/asylee, or a Green Card holder.
• Bachelor’s Degree in an Engineering or Technical discipline and 5+ years’ experience.
• Proficient with CAD Software (Autodesk Inventor preferred).
• Experience in robust fixture and tooling design.
• Proficient in programming (LabVIEW preferred).
• Lean Six Sigma project experience.
• Continuous Improvement.
• Geometric Dimensioning and Tolerancing.
• Automation.
• Product Assembly (hydraulic, electro-hydraulic, and pneumatic components preferred).
• Hydraulic, electro-hydraulic, and pneumatic valve testing.
• Mechanical Troubleshooting.
• Technical Writing (Work Instructions, Policies, and Procedures).
• Good interpersonal communication skills and a team player, ability to direct the work of others.
• Ability to promote and maintain manufacturing process standardization.
• Ability to manage and prioritize multiple projects.

Physical Demands

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 10 pounds for files and computer printouts on occasion. The performance of this position may occasionally require exposure to the manufacturing areas, where, under certain conditions, the use of personal protective equipment, such as safety glasses with side shields and mandatory hearing protection, is required. Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.

OPERATIONS MANAGER – SYSTEMS, WORKFLOWS & AI ENABLEMENT

The Owner/Principal Attorney is a visionary, strategist, and innovator. Growth is now constrained by operational bandwidth, workflow consistency, and the absence of a single person fully owning execution across all practice areas.

Why This Role Matters

The Operations Manager exists to bring structure, follow-through, and operational discipline to the firm—turning vision into systems, and systems into results. This role is for someone who takes pride in doing things the right way—and isn’t satisfied until they are done right.

At Safe Harbor Wills & Trusts, growth means building systems that allow good people to do excellent work consistently, without cutting corners.

As Operations Manager, your work will directly shape how the firm operates, how it scales, and how clients are served over the long term. You’ll partner closely with an owner who values structure, respects operational leadership, and gives you the authority to implement systems that last.

If you’re motivated by clarity, accountability, and the satisfaction of building something durable and well-run, this role offers the opportunity to make a meaningful, lasting impact.

CORE MISSION

• Turn vision into systems.
• Turn systems into habits.
• Turn habits into measurable time savings, consistent outcomes, and predictable growth.

Compensation - COMPENSATION & GROWTH   $67,500 – $75,000 base salary, DOE Bonus eligibility tied to firm growth and improved margins, 401(k) with employer matching, Life insurance, Paid vacation after ninety (90) days, clear path to Director of Operations as the firm grows

$67,500 – $75,000 base salary DOE - Bonus eligibility

SCOPE OF RESPONSIBILITY

This is a firm-wide role covering all practice areas, including:

• Estate Planning
• Medicaid Planning
• Probate & Trust Administration
• Special Needs Planning
• Client C.A.R.E. program (Client Maintenance & Continuity Program)

ABOUT THE C.A.R.E. PROGRAM

Safe Harbor’s C.A.R.E. program is the firm’s ongoing client service and maintenance program, designed to provide structured follow-up, updates, and long-term support after initial legal planning is completed.

The C.A.R.E. program supports consistent client engagement, document upkeep, funding alignment, and referral continuity across all practice areas.

From an operations standpoint, the C.A.R.E. program functions as a recurring, system-driven component of the client lifecycle, requiring disciplined workflows, tracking, automation, and accountability to operate effectively at scale.

The Operations Manager does not sell the C.A.R.E. program directly, but is responsible for ensuring it runs consistently, securely, and predictably as part of the firm’s overall service model, enhancing client satisfaction, renewal rates, and referral rates.

PRIMARY RESPONSIBILITIES

Customer Journey & Workflow Ownership

• Own and maintain a unified Customer Journey Map (current and future state).
• Ensure workflows align with a consistent client experience across all practice areas.
• Eliminate ambiguity, rework, and handoff failures.
• Support the design, implementation, and oversight of a tiered drafting and production model, including appropriate use of offshore or third-party resources, while maintaining quality control, data security, confidentiality, and attorney review standards.

Operations, Accountability & KPIs

• Build, document, and enforce Standard Operating Procedures (SOPs).
• Maintain role clarity and accountability across teams.
• Implement and monitor KPIs tied to file velocity, error rates, C.A.R.E. program metrics, and documented time saved.
• Run weekly operational check-ins and monthly KPI reviews.

 AI-Enabled Systems & Automation

• Design and deploy AI-assisted operational tools (e.g., call summaries, workflow reviews, C.A.R.E. follow-ups, internal training).
• Automate workflows within Clio, DecisionVault, ElderDocs, and related systems.
• Measure success by real, documented time savings and error reduction—not experimentation.

Workflow Automation & Systems Integration

• Design, implement, and maintain reliable workflow automations that connect the firm’s core systems.
• Integrate practice management, intake, drafting, communication, and AI tools.
• Use automation platforms such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable tools.
• Build automations with appropriate error handling, access controls, documentation, and change management.
• Ensure automations are secure, production-ready, and governed—not ad hoc or experimental.

AI Governance & Policy Authority

• Draft, implement, and enforce firm-wide AI use policies.
• Approve, modify, or shut down AI tools as necessary.
• Train staff and monitor compliance with AI and automation standards.

 Technology & Systems Stewardship

• Ensure technology supports workflows—not the other way around.
• Standardize file structures, task triggers, and system usage.
• Prevent shadow systems and inconsistent practices.
• Maintain awareness of confidentiality, data security, and vendor risk.

POD & Leadership Sequencing

•  Support leadership development only after workflows, systems, and KPIs are stable.
• Advise on readiness for leadership roles and delay when necessary to protect consistency.

Owner Leverage & Dependency Reduction

• Act as an operational buffer between the Owner and the team.
• Translate strategy into executable plans.
• Reduce reliance on any single individual through documentation, systems, and cross-training.

AUTHORITY

The Operations Manager has the authority to enforce workflows, SOPs, automation standards, and AI policies. Hiring and firing authority is advisory; final personnel decisions rest with the Owner.

LOCATION & TRAVEL

• Regular in-office presence required at the Syracuse/Camillus office.
• Occasional travel to the Watertown office.
• Quarterly out-of-area travel for training with the Owner.
• Out-of-area travel for training as necessary

FINAL NOTE

This role is for someone who takes pride in building systems that last, enjoys bringing order to complexity, and wants their work to materially improve both business performance and the daily experience of a professional team.

If you’re looking for a role where your operational discipline, technology fluency, and follow-through truly matter—we should talk.

IDEAL EXPERIENCE & EDUCATION

• 7–12 years of professional experience.
• 5+ years in operations, systems, or process-driven roles.
• Experience managing people and enforcing standards.
• Bachelor’s degree required; MBA helpful but not required.
• Valid driver’s license.
• Background check required.
• Experience designing and maintaining workflow automations using tools such as Zapier, Make (Integromat), Microsoft Power Automate, or comparable platforms.
• Candidates should be comfortable integrating multiple systems, managing exceptions, and ensuring automations are reliable, secure, and well-documented.

ASSESSMENTS

Safe Harbor Wills & Trusts uses professional behavioral and work-style assessments as part of the hiring process. Final candidates may complete assessments, including DISC, Kolbe, and PRINT, to evaluate alignment with the responsibilities of the role and the working relationship with the Owner/Principal Attorney.

These assessments are not pass/fail tests and do not replace interviews, experience, or a proven track record of success. They are used to support mutual fit.

Safe Harbor Wills and Trusts is a boutique law firm that focuses on helping individuals and families protect their home and life savings from the possibilities of unforeseen health and financial issues.

Our practice areas are limited to: Elder Law, Estate Planning, Family and Legacy Planning, Supplemental Needs Planning, Probate, and Guardianship Proceedings.

Safe Harbor Wills and Trusts believes in giving back to our communities. Employees are encouraged to participate in community and charitable events. When it comes to our team giving back, we believe we can all do well if we all do good.

Compensation details: 67500-75000 Yearly Salary

PI69e58fe7565f-3631

This facility is seeking a Pathology Physician for locum tenens support as they look to fill a current need.

Details and requirements for this opportunity:

· Schedule: Monday through Friday, 8a to 5p

· Practice Setting: Hospital-Based Pathology Lab

Type of cases and required procedures: Surgical Pathology, Cytology

· Credentialing timeframe: 40-45 days

· Electronic Medical Record (EMR): EPIC/Beaker

· Certifications required: Board Certified

· Licensure required: New York

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.