Information Technology Jobs in Linthicum Maryland
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as an Information Professional Officer compares to other Navy jobs.
The Business, Engineering, and Technology (BET) Division seeks a dynamic, collaborative, and student-centered full-time faculty member to join the Engineering & Technology Department to teach in the field of Architecture/Engineering Technology, CADD Design, BIM, and 3-D Printing/Additive Manufacturing Technology.
The successful candidate may be asked to teach some or all of the courses in Computer-Aided Design & Drafting (CADD Design), Building Information Modeling, Electronics Technology, Additive Manufacturing, 3-D Printing and Scanning, and Gaming & Simulation.
We are seeking a candidate who demonstrates a passion for teaching; is solutions-oriented, with a growth mindset; and a commitment to diversity, inclusion, and belonging. Must be available and willing to teach day or evening courses face-to-face, hybrid, and online.
The teaching load is 15-credits per semester. Release time may be available for course coordination. In addition, faculty are expected to maintain at least five (5) office hours per week (as described in the Faculty Handbook) while class is in session and accept other responsibilities as assigned by the leadership.
- Teach courses in at least two of the following subjects: Architecture/Engineering Technology, CADD Design, BIM, and 3-D Printing/Additive Manufacturing Technology
- Faculty may be asked to teach across modalities (hybrid, face-to-face, online, etc.) and in accelerated (7-weeks); 10-weeks and 15-week course formats
- Coordinate CADD, BIM, and Additive Manufacturing Technology, Gaming and Simulation courses
- Participate in enrollment management and support adjunct faculty
- Prepare syllabi and Canvas sites
- Develop and update course materials
- Participate in program management and learning outcome assessment initiatives
- Work collaboratively with faculty, and other course coordinators and staff to implement departmental programs
- Provide service to the department, division, and college
- Attend and actively participate in meetings, stay abreast with developments in the professional field
- Respond promptly to requests for information and assistance from students and college administrators
- Participate in commencement ceremonies and other significant institutional events
- Pursue teaching improvement and professional development
- Work cooperatively, respectfully, and effectively with peers, support staff, and administrators; use appropriate communication channels
- Other duties as assigned
- A full list of faculty responsibilities can be found at: :
- Master’s degree in Architecture/Civil Engineering Technology or any related field
- Three years of professional experience in the field of engineering/technology
Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!
$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.
$2,500 First Week Training Pay for the first five training days.
$500 per virtual appointment bonus with food with no bonus limit.
Up to $1500 per week for meeting minimum call and one qualified onsite appointment.
200% of the profit margin for the first 90 days of orders shipped.
40% to 59% of the profit margin after 90 days
Up to $10k new client account credits
Up to $5k new account donation credits
Up to $400 of gift cards for business building activities
GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.
We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!
GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!
Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.
Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.
Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.
We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.
We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.
Please email your resume to and schedule a strictly confidential interview.
Visit us at:
Project Manager
Baltimore, MD | Hybrid Remote
12-Month Contract
$/hr. DOE
The Corporate & Commercial Platforms team at one of our largest energy clients is seeking a Project Manager to support multiple initiatives focused on customer-facing applications and ServiceNow platform improvements. This role will manage 3-4 concurrent projects and play a key role in coordinating stakeholders, supporting execution, and ensuring project milestones are met across both Agile and Waterfall initiatives.
The ideal candidate is organized, proactive, and comfortable working across multiple stakeholder groups, including internal teams and external partners. This individual will support project governance, meeting coordination, risk tracking, reporting, and light analysis while helping drive progress across several technology initiatives including ServiceNow platform enhancements, service portal consolidation, and application upgrades. This role is ideal for someone who enjoys wearing multiple hats and supporting both project management and business analysis activities within a dynamic technology environment.
Basic Qualifications:
- Bachelor's degree in a related field (Business, Information Systems, or similar).
- 3–7 years of experience in project management, project coordination, or business analysis.
- Experience managing multiple concurrent technology projects.
- Familiarity with ServiceNow environments or enterprise application platforms.
- Experience with Microsoft Project, Excel, and PowerPoint for project tracking and reporting.
- Strong organizational and stakeholder management skills.
- Ability to coordinate UAT activities, risk tracking, and status reporting.
- Experience working with external vendors or consulting partners.
- Strong communication skills and ability to engage across multiple stakeholder groups.
- Awareness of Agile and Waterfall delivery methodologies.
- ITIL familiarity is a plus.
- PMP certification not required.
Responsibilities:
- Manage and coordinate 3–4 concurrent projects supporting customer-facing platforms and internal service tools.
- Support initiatives to reduce customizations within the ServiceNow platform and improve platform standardization.
- Assist with consolidation of HR and IT service portals within ServiceNow following pilot implementation.
- Coordinate project meetings, stakeholder communications, and status reporting.
- Track project risks, issues, timelines, and stakeholder updates to ensure alignment and visibility.
- Coordinate User Acceptance Testing (UAT) and support project milestone delivery.
- Work with external consulting partners and vendors to ensure deliverables and escalations are managed effectively.
- Support an upcoming upgrade to the OpenText LoadRunner performance testing platform.
- Maintain project tracking and reporting within ServiceNow and Microsoft Project.
- Provide light data analysis and reporting using Excel, PowerBI, and PowerPoint.
- Assist leadership with stakeholder alignment and program preparation activities for future strategic initiatives.
What's in it for you?
A welcoming, team environment where you will be provided an opportunity to work with a Fortune 200 company in Baltimore, MD. Eight Eleven Group offers full medical, dental and vision benefits, PTO and 401K match.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Writes programs according to specifications provided.
Builds, deploys and maintains programs, Web Site pages and applications.
Develops and improves site navigation and applications.
Responsible for the design, development, and configuration of software systems to meet market and/or client requirements.
Updates, repairs, modifies, and expands existing computer programs.
Writes, tests, and maintains computer programs.
Develops code using Java, C#, HTML, Javascript, or other programming languages.
Responsible for design and development of Java code for a large-scale Federal IT Program.
Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.
Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs.
Develops the requirements of a product from inception to conclusion.
Tests, debugs, and refines the software to produce the required product Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance.
Maintains compliance with standards and conventions in developing programs.
Develops required specifications for simple to moderately complex programs or problems.
Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues.
Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings.
Prepares required documentation, including block diagrams, logic flow charts and software program documentation.
Minimum Qualifications Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week) Other Job Specific Skills 2+ years of hands-on Java development experience.
Experience with J2EE or other Java frameworks (e.g.
Spring).
Experience using Java development tools (e.g.
Eclipse, JUnit, Git).
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Ability to report to the client site in Annapolis, Junction, MD (up to 3x a week).
Experience in a large scale Federal IT Program.
Experience with SAFe Agile delivery framework.
#cjpost Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
2+ years of hands-on Java development experience.
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week)
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is looking for a Senior Cyber Cloud Assessment Engineer to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. As a Team Lead, you will be responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.
Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.
Responsibilities Include:
- Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the Department of Defense (DoD) Provisional Authorization (PA) process.
- Evaluate Cloud Service Provider (CSP) documentation packages following government guidance and procedures, including key artifacts such as the Cloud Architecture Diagram, System Security Plan (SSP), SSP Addendum, Readiness Assessment Report (RAR), System Architecture, Security Assessment Plan (SAP), Security Assessment Report (SAR), and associated Plans of Action & Milestones (POA&Ms).
- Review, analyze, and process additional documents including Change Requests, Extension Requests, Deviation Requests, Whitelist Requests, Corrective Action Plans, templates, process guide approvals, and continuous monitoring (ConMon) artifacts for existing Provisional Authorizations.
- Prepare and deliver up to 30 Cloud Security Assessment Packages annually, each including validated cybersecurity controls, certifier recommendations, and a statement of residual risk.
- Participate in technical kickoff meetings and review preliminary documentation to assess a CSP's readiness posture.
- Analyze and provide detailed feedback on CSP submissions such as the RAR, SAP, SSP, and architectural diagrams.
- Assess and document the operational impact of authorizations, changes, and vulnerabilities on the CSP environment.
- Develop Cloud Security Assessment Packages in accordance with established guidelines, including the SAR, POA&M, and any Deviation Requests.
- Draft Authorization Recommendation Memoranda outlining CSO compliance with DoD cybersecurity controls, residual risks, and technical findings.
- Prepare formal DoD Provisional Authorization memoranda, detailing authorization length, CSO boundary, services provided, operating conditions, DoD usage considerations, and follow-on activities.
- Validate CSO controls within eMASS or other government-provided Governance, Risk, and Compliance (GRC) tools; ensure accurate tracking in the Mission Status Report (MSR).
- Review and verify the Customer Responsibility Matrix (CRM), ensuring proper control inheritance is reflected in eMASS/GRC systems.
- Upload authorization conditions as system-level POA&Ms in eMASS and monitor their resolution.
- Organize and associate all received documentation with applicable security controls within eMASS.
- Maintain and update the DoD Cloud Process Guide, including all checklists, templates, forms, and guidance documents.
- Assist in developing internal requirements and how-to guides for assessors conducting CSP validations.
- Document and refine assessment procedures and validation best practices to align with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG).
- Contribute to the ongoing development and annual updates of the DoD Cloud Assessment Process Guides as requested by the Government.
Requirements:
- Bachelor's degree (IT-related field preferred)
- Eight (8) years of overall experience in cybersecurity or network security position
- Have an active DoD Top Secret clearance with SCI eligibility
- DoD 8570 IAM/IA Technical (IAT) Level III certification
- Familiarity with security controls for Azure, AWS, and assorted cloud platforms
- Solid understanding of DoD Risk Management Framework (RMF), DoDI 8510.01, and DoD Cloud Computing Security Requirements Guide (SRG)
- Familiarity with security controls for Azure, AWS, and assorted cloud platforms
- Hands-on experience with eMASS or other government-provided GRC tools
- Familiarity with cloud security documentation, including SSPs, SARs, RARs, and POA&Ms
- Ability to analyze complex cloud architectures and provide accurate risk assessments
- Strong technical writing and communication skills to produce security assessment reports and formal recommendations
- Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full time.
Compensation: $110,000+
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.
Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.
Essential Duties and Responsibilities
- Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
- Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
- Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
- Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
- Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
- Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
- Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
- Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
- Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
- Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
- Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
- Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
- Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
- Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
- Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
- Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
- Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
- Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
- Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
- Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
Requirements:
- Bachelor's degree (IT-related field preferred)
- Five (5) years of overall experience in cybersecurity or network security position
- Have an active DoD Top Secret clearance with SCI eligibility
- DoD 8570 IAM/IA Technical (IAT) Level II certification
- Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
- Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
- Familiarity with security controls for Azure, AWS, and assorted cloud platforms
- Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
- Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
- Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
- Strong analytical and technical writing skills with the ability to communicate complex topics clearly
- Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
Work Environment:
- Must be able to sit for long periods
Compensation: $85,000+
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.
Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.
At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.
Job Description:
We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.
Basic Requirements:
- Ability to obtain a U.S. Federal Position of Trust clearance designation.
- Must reside in and be able to perform work in the United States.
- Must have lived in the United States for 3 of the last 5 years.
- One or more years of proven experience in an IT service desk or customer service environment.
Additional Bonus Qualifications:
- Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
- Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
- Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
- Thrive in a collaborative environment and maintain a positive, professional demeanor.
- Excellent verbal and written communication skills.
- Previous experience working on a Federal Service Desk project.
- ServiceNow knowledge or experience is a big plus.
- Experience with cloud-based Call Center Software, specifically CXone.
- Knowledge and/or experience of Agile methodologies in a Service Desk environment.
- Experience with utilizing Atlassian tools like JIRA and Confluence.
Responsibilities:
- Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
- Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
- Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
- Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
- Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
- Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
- Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
- Support the development, management and use of customer support scripts.
- Assist with the preparation or maintenance of standard operating procedures and protocols.
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow
EEO Statement:
Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at
About the Company
Mesavita Engineering is an agile and innovative small business providing technical expertise to the U.S. Intelligence community. When you look closer though, you’ll find something truly special. We’re a close knit team who takes pride in the work we do for our country and are building this company together to be part of something bigger and better than ourselves. This inclusive culture thrives at Mesavita, where you’ll find humble leaders, compassionate peers, and a relaxed atmosphere that encourages everyone to be their best while having a lot of fun along the way.
About the Role
In this role you will develop machine learning, data mining, statistical and graph-based algorithms to analyze and make sense of datasets; prototype or consider several algorithms and decide upon final model based on suitable performance metrics; build models or develop experiments to generate data when training or example datasets are unavailable; generate reports and visualizations that summarize datasets and provide data-driven insights to customers; partner with subject matter experts to translate manual data analysis into automated analytics; implement prototype algorithms within production frameworks for integration into analyst workflows.
Responsibilities
- Programming Languages: Proficiency in programming languages such as Python and R is crucial for data manipulation, analysis, and implementing algorithms. Python is favored for its simplicity and extensive libraries (like NumPy and pandas), while R is preferred for statistical analysis and data visualization.
- Statistical Analysis: A strong foundation in statistics and probability is necessary for analyzing data accurately and making informed decisions. Understanding concepts like regression analysis, hypothesis testing, and statistical distributions is essential.
- Machine Learning: Knowledge of machine learning algorithms and frameworks (such as TensorFlow and Scikit-Learn) is vital for building predictive models and automating decision-making processes.
- Data Wrangling: The ability to clean and organize complex datasets is critical. Data wrangling involves transforming raw data into a usable format, which is often time-consuming but necessary for effective analysis.
- Database Management: Familiarity with SQL and database management systems (like PostgreSQL and MongoDB) is essential for extracting and manipulating data stored in relational databases.
- Data Visualization: Skills in data visualization tools (such as Tableau and Matplotlib) help communicate findings effectively. Creating charts, graphs, and dashboards is crucial for making data understandable to stakeholders.
Qualifications
Clearance: TS/SCI w/FSP
7+ years of experience
Benefits and Compensation Package
In addition to a competitive salary, Mesavita offers a comprehensive benefits package, which includes:
12% 401(k) contribution (not a match), which you are vested in immediately
Free medical benefits through CareFirst for you and your family
Vision and Dental Insurance
STD, LTD, Life coverage 100% paid for by Mesavita
$5,000 Education, Training, and Technology budget
5 days Paid Parental Leave
Lucrative Referral Bonus Program
For a full list of benefits, please visit
Position Overview
Serve as a technical advisor to sales teams and clients by translating requirements into complete, accurate, and executable structured cabling solutions. This role bridges pre‑sales, estimating, and operations by delivering compliant designs, pricing, documentation, and effective project handoff for SCS RFPs.
Key Responsibilities
• Act as a technical advisor to account executives and clients throughout the pre‑sales and proposal lifecycle
• Conduct on‑site surveys to assess infrastructure, pathways, and constructability
• Perform detailed client needs analyses to define scope, assumptions, and solution requirements
• Generate accurate Bills of Materials (BOMs) and labor estimates within P&L constraints
• Develop comprehensive Statements of Work (SOWs) for Structured Cabling Systems (SCS) RFPs
• Define and document project assumptions, terms & conditions, and exclusions for proposals
• Review RFP documentation and prepare RFIs as required
• Design functional, code‑compliant solutions aligned with core product offerings and technical capabilities
• Provide technical support during scope reviews, pre‑bid meetings, and client presentations
• Participate in pre‑bid meetings and proposal strategy discussions
• Lead or participate in project kickoff meetings to transfer scope, risks, and execution details to operations
• Ensure design and estimate accuracy to support successful project execution and margin targets
Core Technical Skills
Ability to read and interpret:
• Cabling pull schedules
• Floor plans, ceiling plans, and riser diagrams
• Line diagrams and system schematics
Strong understanding of:
• Structured cabling installation methodologies
• Proper rack fabrication
• Copper and Fiber Cable Termination Standards
Additional competencies:
• Proven experience estimating large‑scale commercial cabling projects
• Proficiency in mathematics, statistics, and data analysis for cost modeling
• Expertise with analytical tools such as spreadsheets and database managers
• Strong ability to interpret technical specifications, drawings, and contract documents
Professional Skills
• Exceptional analytical skills with strong attention to detail
• Clear, concise technical and narrative report writing skills
• Strong written and verbal communication skills for client‑facing and internal collaboration
• Excellent time management with the ability to manage multiple deadlines
• Highly organized, self‑motivated, and effective at multitasking
• Strong troubleshooting and problem‑solving capabilities
Tools & Technology
Microsoft Office Suite:
• Excel (estimating, analysis, labor modeling)
• Word (SOWs, RFP responses, documentation)
• PowerPoint (technical and sales presentations)
Additional tools:
• Salesforce (document management and collaboration)
• Bluebeam (document markup and take‑offs)
Experience & Education
• 5+ years of experience in commercial structured cabling or low‑voltage environments (preferred)
• BICSI Technician Certification
• Demonstrated knowledge of end‑to‑end delivery of cabling installation projects
Physical Requirements
• Ability to stand and/or walk active job sites during surveys and pre‑construction activities
Growth & Development
This role offers hands‑on training and mentorship with experienced estimators and technical staff, with opportunities for advancement into a Senior Estimator (RCDD) role based on performance and experience.