Information Technology Jobs in Charlotte

Bringing smiles is what we do at TTEC...

for you and the customer.

As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you'll be a part of bringing humanity to business.

ExperienceTTEC What You'll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.

The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships.

As a client success executive, you should stay up to date on market trends impacting your clients' industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.

To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio.

You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.

During a Typical Day, You'll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.

Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.

Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients' business needs and market trends.

Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.

Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.

Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.

What You Bring to the Role 15 years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.

Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.

A problem solver with demonstrated success influencing, managing and being part of matrix organizations.

Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one's vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000.

This position is eligible to participate in a sales incentive program.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.

We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.

But don't take our word for it, check out some of the diversity and women in leadership awards on .

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$18 / hour

This positon may include:

• Washes and cleans trash and spills off of park midways.
• Washes down park midways with a hose.
• Uses leaf blowers to sweep up debris.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 18 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Valid driver's license.

Job Summary

To Cyber Risk, Assess Systems and Technology, and to develop risk management strategies for their secure operation within Octapharma.

Essential Functions

• Development and Implementation of Security Controls: Collaborate with project teams to design, implement, and maintain security controls balancing what system capabilities there are versus the standards required by Octapharma.
• Compliance and Regulatory Adherence: Ensure that systems comply with relevant cybersecurity regulations, industry standards, and internal policies.
• Regularly access projects, systems, departments and portfolios to ensure ongoing compliance and address any gaps or deficiencies in security practices.
• Coordination with Cross-functional Teams: Facilitate collaboration between various teams to ensure security requirements are met and that a good quality of services is provided on behalf of Cyber and IT to Business Partners.

Minimum Requirements

• Bachelor’s degree in a related field (e.g. Engineering, Automation, Computer Science, or Management Information Systems)
• Experience from working at a Manufacturing Company (GxP environment experience is a bonus)
• Technical or risk management certification (e.g., CCNA or CISM) is a bonus
• Understanding of some or either of the following control frameworks: ISO 27001, CIS Controls, NIST or IEC-62443.
• 5-7 years of related experience

Knowledge, Skills, and Abilities

• Ability to work collaboratively with various departments and sites within the organization.
• Ability to communicate complex technical challenges in a non-technical way.
• Ability to prioritize, manage multiple projects, and execute in a fast-paced environment with a strong work ethic and ownership mentality.
• Track issues for compliance gaps and facilitate the implementation of remediation plans.

Physical Requirements

• Position works in-office at the corporate location
• Ability to sit for extended periods of time
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)

Product Manager

How this Role Makes an Impact

ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth.

This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace!

Essential Duties

Product Strategy & Vision

• Identify customer and market needs through research, data analysis, and stakeholder input.
• Prioritize opportunities and initiatives to maximize business and customer impact.

Product Development & Execution

• Translate product strategy into detailed requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, and other teams to deliver high-quality products on time.
• Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals.
• Monitor product performance post-launch, iterating and improving based on data and feedback.

Cross-Functional Collaboration

• Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction.
• Serve as the primary point of contact for product questions and decisions.
• Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed.
• Align internal stakeholders around product goals and outcomes.

Customer Advocacy & Market Insight

• Act as the voice of the customer, incorporating their needs and experiences into product decisions.
• Stay ahead of market trends, competitor offerings, and emerging technologies.
• Conduct user research, gather feedback, and analyze data to continuously refine the product.
• Other duties as assigned

Education and/or Experience Needed

• University degree or college diploma in the field of Business or Information Technology.
• 5+ years’ direct work experience in a product management, program management, or a related role

Qualifications You Must Have

• Excellent project management, coordination, and organization skills
• Ability to work well with clients and colleagues through a variety of communication methods
• Exceptional customer service and presentation skills
• Experience demonstrating products both internally and externally
• Must be a self-starter with the ability to solve problems
• Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement
• Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and collaboration abilities, with experience influencing stakeholders.
• Experience working with agile development teams and tools
• Comfort with data analysis and metrics-driven decision-making.
• Deep understanding of assigned product suite

Employment Type

• Full-Time, Exempt

Reporting Structure

• Chief Product Officer

Work Environment

• Working conditions are normal for an office environment. The position may require working extended hours and working during some weekends.
• Charlotte, NC preferred

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

Program Manager - Power Distribution

Location: Charlotte, NC (Remote)

Are you an experienced Program Manager looking to join a supportive, passionate team? We have an attractive opportunity for you!

ABOUT THIS OPPORTUNITY:

As the Program Manager, you will oversee program execution from start to finish, providing strategic direction, mentorship to project managers, and exceptional client relationship management. You'll collaborate with cross-functional teams, monitor KPIs, optimize workflows, and ensure projects are delivered on time, on budget, and to the highest standards.

This is not an Information Technology-related position. If you do not have experience managing power distribution engineering/design projects, you will likely not be considered for the position.

Note: This position can work remotely, but new hires will be required to come to our headquarters in Perrysburg, OH, for an initial 2-week in-person paid orientation and training period.

Responsibilities:

Project Leadership:

· Responsible for measuring and developing the project manager's abilities and effectiveness through KPI's and setting core competencies in accordance with corporate governance.

· Work closely with cross-functional teams to ensure smooth project implementation and customer satisfaction.

· Attend industry events, conferences, and networking opportunities to enhance the company's visibility.

· Serve as a mentor and coach to other project managers, offering guidance and support.

Program Planning and Strategy:

· Oversees project managers in the delivery of all program-related projects in accordance with the contractual agreement, scope, schedule, and budget of the project.

· Oversee the planning, scheduling, and execution of all phases of projects within the designated program in accordance with project management processes, policies, guidelines, and corporate governance.

· Develop and monitor high-level project workflows, validate project scopes, and collaborate on project priorities.

· Oversees the creation of proposals, kickoff meetings, and discovery calls.

Program Monitoring and Reporting:

· Prepare, review, and approve project change orders and/or correction actions in collaboration with the client, Project Engineer(s), and Operations Manager.

· Provide program cost forecasting over the life of the project or program.

Program Closure:

· Ensure the successful closure of the program, including finalizing all program activities, obtaining acceptance from stakeholders, and conducting post-program evaluations.

· Document lessons learned and share best practices with the organization.

Communication:

· Maintain clear and consistent communication with program stakeholders, including executive leadership, project managers, and cross-functional teams.

· Provide regular program updates to management and stakeholders.

· Resolve conflicts and facilitate effective communication within the program team.

· Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.

· Accountable for contractual correspondence and communication with all stakeholders, including identification and reporting of risks, liabilities, and opportunities.

Risk Management:

· Identify potential risks and issues that may impact project success and develop risk mitigation plans and contingency strategies. Monitor and manage risks throughout the project life cycle.

Budget Management:

· Manage Program level P&L reporting.

Customer/Client Relationship Management:

· Build and maintain strong relationships with existing clients, understanding their needs and providing exceptional service.

· Build relationships with Sr. Leadership within the customer organization.

· Build an understanding of the customer’s organizational structure and decision-making process.

· Identify and understand client challenges, propose solutions, and tailor product/service offerings accordingly.

· Conduct thorough market research to stay informed about industry trends, customer preferences, and competitor activities.

· Lead Program update calls and in-person meetings with external clients.

· Monitor and manage expectations of communication between staff and external clients.

· Develop and execute a strategic plan to identify and target new business opportunities in the market.

· Collaborate with the sales team to develop sales strategies, set targets, and achieve revenue goals.

· Prepare and deliver compelling presentations and proposals to potential customers.

· Negotiate contracts and terms of agreements with clients, ensuring a win-win outcome for both parties.

· Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system.

· Keep abreast of the company's product/service offerings, updates, and enhancements.

· Other duties as assigned.

Competencies: Fit/Gap Analysis | Needs Analysis | Project Administration | Project Controls | Project Development | Project Estimation | Project Evaluation | Project Implementation | Project Lifecycle Management (PLM) | Project Management | Project Planning | Project Portfolio Management (PPM) | Project Scheduling | Project Status Reporting | Scope Management | Stakeholder Management | Project Management Software | Customer Satisfaction | Vendor Management | Contract Negotiation

WHAT WE'RE LOOKING FOR:

• Education Requirements – Bachelor’s of Science in Engineering/Engineering Technology or Bachelor's of Business Administration; or an equivalent combination of education and experience.
• Experience Requirements - A minimum of 7 years of experience in the Power Utility Industry with engineering, operations, and /or project management, including financial oversight and personnel development. And a minimum of 3 years of functional, or direct people management experience, with the proven ability to lead, motivate, and influence.
• Project Management Certification (PMP) or equivalent certification required.
• Proven experience in project management, with a track record of successfully delivering projects on time and on budget.
• Strong leadership, communication, and interpersonal skills, with the ability to manage multiple stakeholders with competing priorities.
• Must be results-driven with a dedicated focus on achieving successful project performance, customer satisfaction, and organic sales growth.
• Demonstrated a level of understanding of commonly used project management concepts, practices, and procedures.
• Adaptability and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as duties demand.
• Willing and able to travel regularly (30%+), which will include planned overnight travel
• Dependable transportation, a valid driver’s license, and insurance
• Able to pass a background check/drug test/driving record check.
• Authorized to work in the United States

Physical Requirements:

• Must be able to endure frequent, lengthy periods of sedentary work and sit for prolonged periods of time.
• Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have the physical ability to express or exchange ideas by means of the spoken word and convey detailed or important spoken instructions to other workers accurately, often in a group setting.
• Must have the ability to receive detailed information through oral communication, and to make discriminations in sound.

This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this advertisement. This advertisement does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and/or the requirements of the function change.

Pay is commensurate with experience and education. Sigma is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.

PM22

PI928f370ec732-3631

Executive Assistant to COO / Family Office Support

Charlotte, North Carolina (Local Candidates Only)

We are seeking an exceptional Executive Assistant to serve as the trusted right hand to a senior executive leading both a growing consulting firm and a philanthropic foundation. This role requires a highly organized, proactive professional who thrives in a fast-paced environment and can manage a wide range of administrative, operational, and personal responsibilities with professionalism and discretion.

This is a high-trust position supporting business operations, philanthropic initiatives, and personal administrative matters. The ideal candidate will be local to the Charlotte area and comfortable occasionally working from the executive’s home office when required.

This role is ideal for someone who enjoys owning the details, creating structure, and enabling a busy executive to focus on strategic growth and leadership.

Key Responsibilities

Executive & Administrative Support

• Manage complex calendars, scheduling, and meeting coordination across multiple organizations and priorities
• Prepare materials for meetings, presentations, and executive communications
• Handle email triage and correspondence on behalf of the executive
• Coordinate travel arrangements including flights, lodging, and detailed itineraries
• Track follow-ups, commitments, and action items to ensure nothing falls through the cracks

Business Operations Support

• Provide administrative support for leadership activities within a consulting and technology services company
• Assist with coordination across business development, recruiting, and operational teams
• Organize documents, contracts, and files while maintaining strict confidentiality
• Support special projects and operational initiatives as assigned

Foundation & Philanthropy Support

• Assist with coordination of activities for a nonprofit foundation focused on community impact
• Organize board meetings, agendas, and supporting materials
• Support communications, partnerships, and administrative needs related to foundation initiatives

Personal Administrative Support

• Assist with select personal administrative tasks including scheduling, appointments, and household coordination
• Manage personal correspondence, documentation, and logistics when required
• Help maintain organization across both personal and professional priorities

Qualifications

• 5+ years of experience supporting senior executives or business leaders
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• High level of professionalism, integrity, and discretion
• Ability to manage multiple priorities simultaneously
• Strong attention to detail and follow-through
• Highly proficient with Microsoft Office, Google Workspace, and scheduling tools

Additional Requirements

• Must be local to the Charlotte, NC area
• Comfortable occasionally working from the executive’s home office environment
• Able to work in a highly confidential setting with sensitive business and personal information
• Self-starter who thrives with autonomy and ownership of responsibilities

What We’re Looking For

This role requires someone who is:

• Highly trustworthy
• Extremely organized
• Proactive and resourceful
• Professional in every interaction
• Able to anticipate needs before they arise

The right candidate will become a critical partner in helping the executive operate efficiently across business, nonprofit, and personal responsibilities.

If you are someone who thrives in a high-trust, high-responsibility role and enjoys bringing order to complexity, we encourage you to apply.

Overview:

The Solution Architect will be focused on customer data, personalization, and enterprise digital experience platforms. This person shapes the tech vision, translates business needs into technical blueprints, and guides delivery teams across marketing tech and core enterprise systems.

Must Haves:

• 5+ years of experience as a Solution Architect
• Extensive experience implementing a CDP or integrating with other MarTech
• Experience developing architecture blueprints, strategies, and roadmaps
• Experience delivering presentations to senior-level executives and technical audiences
• Ability to work with developers in an outsourced environment
• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt

Plusses:

• Adobe Experience Platform
• Adobe Journey Optimizer
• Adobe Real-Time CDP
• Bachelor's degree in computer science, information technology, engineering, system analysis or a related

Job Description:

The Solution Architect, Personalization leads and supports architecture activities for a portfolio of enterprise-level solutions. This includes systems such as customer data platforms, personalization engines, recommendation engines, loyalty and discount engines, promotional tools, communication platforms, CMS, DAM, mobile apps, master data solutions, in-store digital screens, ERP, HRMS, and POS systems.

You will provide architectural leadership, design oversight, and technology guidance to ensure solutions meet business requirements and comply with enterprise architecture governance. Responsibilities span five dimensions:

Responsibilities:

1. Interpret Business Needs

• Translate customer journeys and business requirements into capability maps, value streams, technical requirements, and architectural blueprints
• Collaborate with business owners, CX technology, product owners, and product managers
• Determine enterprise solution designs that support future business capabilities

2. Technical Leadership

• Guide development & engineering teams with technical expertise and architectural vision

3. Assess Technology

• Analyze current-state solutions for aging tech, misalignment, or deficiencies
• Support product lifecycle decisions (maintain/refresh/retire)
• Evaluate emerging technologies and market trends
• Identify and recommend solutions for legacy systems and technical debt
• Support product and project teams in selecting and configuring software

4. Apply Technology

• Lead evaluation, design, and evolution of solution architecture across applications
• Drive broader-scope architecture efforts across multiple projects/products
• Develop strategic roadmaps for transitioning from current to future-state architecture
• Act as a consultant across technologies, platforms, and vendor solutions
• Guide execution of architectural plans throughout the product lifecycle
• Ensure alignment with enterprise architecture across agile teams

5. Provide Enterprise Guidance

• Deliver reference models, standards, and architectural documentation
• Support governance, compliance, and assurance processes
• Help guide a community of practice (CoP) across technical teams
• Define principles, guidelines, standards, and patterns for enterprise‑wide architecture

Compensation:

up to $150k per year annual salary + 5% annual bonus

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits:

• Competitive salary plus annual bonus
• Competitive benefits packages (medical, dental, 401k, employee stock plan, etc.)
• People Perks which allow for great discounts on food and fuel
• Work for a leading, innovative, and growing company in convenience store operations
• Fortune 500 company and a two-time Gallup Exceptional Workplace Award winner
• Tuition reimbursement of $5,000 per year
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company

Description

• 
  Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
• 
  Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
• 
  Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
• 
  Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables
• 
  Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion
• 
  Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• 
  Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
• 
  Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients
• 
  Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
• 
  Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

• 
  Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
• 
  0-2 years of relevant work experience (client-facing roles are advantageous).
• 
  Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
• 
  Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• 
  Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• 
  Proficient report writing skills, covering both qualitative and quantitative aspects.
• 
  Customer-focused mindset with a commitment to exceptional client servicing.
• 
  Critical thinking skills, facilitating insights derived from data analysis.
• 
  Strong interest in current affairs, mainstream media, and social media trends.
• 
  Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• 
  A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• 
  Excellent written and verbal communication skills in English, particularly in report writing.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
• 
  Excellent medical, dental, and vision options
• 
  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Energetic work environment with a hybrid work style, providing the balance you need.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career

• Base Salary of $67,000 - 89,000 USD per year.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

At TTEC, we're all about the Human Experience.

Elevated.

As a Service Delivery Manager working in Charlotte, NC you'll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals.

You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.

You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You'll report to the Director Service Delivery We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll Improve the key success metrics associated with goals.

These include: Customer Satisfaction Score Service Level Goals Quality Goals Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team What You Bring to the Role Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you Compensation The Anticipated salary range for this position is $63,000
- $65,000/annual.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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MAY 2026 START DATE

At Optomi, passion, drive, innovation, and strong core values are at the heart of our organization. Are you looking for a challenging but rewarding career with a company who puts their employees first? How about a promote within culture and working for a Top Company Culture award winner, according to Entrepreneur? Optomi, part of the Optomi Professional Services family of brands, has launched a new program called the Acadomi, which allows recent college graduates to jump-start their careers in the IT staffing industry.

Through the Acadomi, starting MAY 2026, we are growing our organization and providing hands-on training, mentorships and growth opportunities within our company. Recent Graduate candidates will work full-time with seasoned recruiters and account executives to gain a foundation for the IT industry – from best recruiting practices to account management. After completing the program, you will hit the market in either our Atlanta, Charlotte, DC, Detroit or Dallas office. Think you might be a fit? Apply today and let’s find out together!

Responsibilities:

Participate in an informative 2-month training program with experienced Recruiters and Account Executives to boost your career in IT recruiting

Work closely with a Team Lead to perfect your skills in sourcing, interviewing, and submitting candidatesGain experience cold calling, interacting and prospecting new business

Gain a foundation for Optomi’s recruiting and sales process to eventually move into an Account Executive role

What does an Account Executive do for Optomi?

Connect with clients/companies in the Charlotte market to learn about their business needs and problems through phone calls, in-person meetings, coffees, lunches, etc.

Develop strong partnerships with key clients/companies by informing them who Optomi is and what how we can be the ideal partner for their business needsBe the point-of-contact for all hiring needs between the client and recruiting team (interview feedback, updates, coordination, etc.)

Maintain and constantly develop your own book of business through excellent written and verbal communication with clients

Basic Requirements:

• Bachelor’s degree

Desired Skills and Experience:

0-1 years of professional experience – Training provided!

Drive and determination to succeedAbility to thrive in a fast-paced and innovative environment

Excellent written and verbal communication skills

The ability to develop strong and genuine relationships with our customers and consultants

Perks/Benefits:

A competitive base salaryMacBook Pro or MacBook Air computers!

The ability to be part of a fundamental change in the staffing industry

Core values to include community involvement for both charitable and professional involvement

Monthly phone allowance“

Promote-from-within” philosophy

Annual performance trip to a tropical destination for you and a plus one with all expenses paid!

Give back opportunities including community involvement for both charitable and professional involvementIndustry-leading, innovative technology used for candidate submissions

Earned performance incentives

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also: 

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Six Flags parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• Charismatic attitude and spirit to serve
• Ability to operate a computer and learn the property management system
• Previous hotel front desk experience required
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency
• Ability to work as a team in a fast-paced environment
• Ability to remain calm during emotionally charged situations
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• You!

$15 per hour! The Guest Service agent is responsible for greeting and checking in guests, as well as processing payments, informing guests of the package elements
while ensuring front desk efficiency.

• Interacts with guests in a friendly, courteous, and professional manner. Registers guests, assign rooms, check out guests, arrange for special requests, provide hotel and area information, answer phones, and ensure that all operating procedures are followed.
• Dispenses and accounts for package tickets and discount coupons. 
• Accurately totals guest balances and collects payment.
• Uses proper mail, package, and message handling procedures.
• Effectively resolves guest concerns and issues with use of minor compensation.
• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Carowinds attendance requirements as outlined in SixFlags attendance policies.
• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

• Must be outgoing and able to handle multiple tasks at once in a fast paced environment.
• Must have thorough knowledge of room types, locations within the hotel, room availability, and room rates.
• Must have strong cash handling skills, including knowledge of processing check and credit card payments.
• Must have strong clerical skills.
• Must be able to type at least 20 WPM.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

$10 / hour

In this role, you'll create an energy that is both welcoming and exciting by taking pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day. You'll also:

• Making drinks, pouring beer& wine, and taking care of corporate and leisure guests at the bar.
• Tapping beer kegs and serving draft beer and bottled alcoholic beverages.
• Taking orders and serving bar bites prepared by the cook
• Monitoring and managing alcohol sales and consumption consistent with NC Liquor Laws, including checking proper identification for the minimum age requirement of 21 years to purchase alcohol.
• Some heavy lifting is involved such as carrying beer kegs and cases
• Keeping bar, preparation, and other assigned areas clean, orderly and well stocked at all times.
• Balance shift reports and cash drawer, process credit card payments
• Answering general guest questions and providing information about the property, park and local area
• Pre and post shift clean up

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• Must be at least 21 years old
• Take initiative and maintain the company’s reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
• Ability to learn POS system
• Work collaboratively in a team setting as well as work independently.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.