Information Technology Jobs in Brookside New Jersey
202 positions found
seeks Lead App Developers at our Florham Park, NJ loc.
to prticp in SDLC, incl plan, constrctn, test, rvws, & demos.
Bach's deg in Comp Sci, Comp Engg, Info Sys, or a rel'd field + 6 yrs of rel'd exp req.
ADP will also accept a master's deg + 4 yrs of rel'd exp.
4 years of exp must incl: .NET Frmwrk; C#; SQL Server; API dev; Web Services; Unit test; JavaScript; Angular; React; & .NET Core.
Annual base salary range for this position is $132,585 to $222,200.
Benefits listed at: /en/life-adp.
To apply, pls respond to req.
274163 at Alt, applicants may mail resume to the following address rfrncng req.
274163, 1 ADP Blvd., MS 248, Roseland, NJ 07068.
JobiqoTJN.
Keywords: Web Developer, Location: Florham Park, NJ
- 07932
Work Location: Morristown, NJ 07960
Duration: 12 months
Job Description
The Client Analyst serves as an integral member of our centralized Client Service Team, performing the following key responsibilities to support Advisor teams and clients:
Key Responsibilities
Client Onboarding, Data Management, and Contracting:
The Client Analyst supports the seamless integration of new clients by managing the on-boarding process, maintaining accurate client data, and handling contracting procedures.
Meeting Coordination:
Assists in scheduling client meetings as needed to ensure timely and effective communication between advisor teams and clients.
Investment Account Processing:
Prepares, submits, and tracks new investment account applications, overseeing the process through to the funding stage.
Tax Season Activities:
Manages a variety of tasks during tax season, including organizing tax data, gathering and tracking client consents, finalizing tax returns, coordinating estimated payments, and facilitating e-filing.
Internal Group Collaboration:
Interfaces with internal departments to complete a range of investment and operational tasks. This includes addressing matters related to accounts, as well as handling requests involving Special Investments and Private Equity.
Quality Control Metrics and Reporting:
Assists teams in tracking and reporting on Quality Control metrics to help maintain high standards of service.
Qualifications
- Bachelor's degree required
- A minimum of 2-5 years of work experience in a professional corporate environment
- Strong written and verbal communication skills
- Proficiency in Word, Excel, PowerPoint, and Outlook required
- Ability to work in a fast-paced environment and think clearly under pressure
- Excellent communication skills; team focused
- Extremely organized and detail-oriented
- Experience in financial services is preferred but not required
The Medical Laboratory Scientist would be working for a Major Hospital and has career growth potential.
Medical Laboratory Scientist Highlights: Schedule Options (We are not rigid with these times as the department operates 24/7.): 1.
8am-4pm 2.
4:00 PM ??? 12:00 AM 3.
12:00 AM ??? 8 :00 AM.
Pay Range: $ 46-48 Hourly Medical Laboratory Scientist Responsibilities: Perform lab testing in the Core Lab and report results according to SOP.
Operate, maintain, and troubleshoot laboratory analyzers and equipment.
Perform quality control tasks and maintain laboratory documentation according to SOP.
Maintain and manage laboratory supplies.
Provide laboratory information to others on the patient care team.
Medical Laboratory Scientist Required Qualifications: Qualifications: BS degree in Medical Laboratory Science / Medical Technology.
ASCP or equivalent Medical Laboratory Scientist certification.
Previous laboratory experience preferred, but not necessary; new graduates welcome.
Required Education: Medical Laboratory Science / Medical Technology Associate???s degree required.
Preferred Education: BS degree in Medical Laboratory Science / Medical Technology is preferred.
Required Certifications & Licensure: ASCP or equivalent Medical Laboratory Scientist certification.
Strong preference for MLSs with Total Lab Automation experience.
If you are interested in this Medical Laboratory Scientist position, please apply to this posting with Luke Heuser at A-Line!
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offers real work-life balance? If so, read on and apply today!
Senior Care Therapy is seeking full-time or part-time Licensed Marriage and Family Therapists to join our mission of providing in-person psychotherapy services to the geriatric population. We currently serve over 300 Skilled Nursing Facilities including sub-acute, long-term care, and assisted livings throughout NJ, NY, PA, and MD.
As a clinician owned and operated company, SCT takes pride in providing supportive counseling through patient-centered psychology services that has a meaningful impact on residents' mood, functioning, and overall quality of life. By working collaboratively with facility staff, SCT aims to improve outcomes for both residents and the care teams that support them. We are committed to providing the highest level of psychological services and to being at the forefront of ever-changing regulations, needs, and trends.
At SCT, we handle all the administrative responsibilities -- including billing, insurance, credentialing, and pre certifications --- so you can do what you do best: providing exceptional clinical care!
What We Provide:
- Customizable Part-time or Full-Time opportunities available, tailored to align with your personal and professional goals.
- 32-hour and 40-hour equivalent work week opportunities
- Salary ranges from $56,000-$90,000 with Uncapped FFS Bonus Opportunity!
- Part Time: Fee for Service Opportunities
- Now Offering a Sign-On Bonus Up To $6,000 for Full Time Employees
- Rewarding experiences working with the senior population
- Flexible Daytime Hours with Autonomy
- No Admin Tasks! No cancellations! No no-shows!
- EHR Your Way! Efficient, user friendly, clinician designed EMR.
- SCT University
- CEU Reimbursement Program
- Psychologist led training on day one with ongoing support.
- Clinical Team Support: peer-to-peer learning.
- Cutting-edge Resources & Mentorship: We champion your growth with abundant resources, mentorship, and career advice to set you up for unparalleled success
- Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Ancillary Benefits (Full-Time)
- 401(k) plan with up to 3% company match offered Day 1! (PT and FT)
- Malpractice Insurance Provided
- PTO & Holiday (Full-Time)
Key Responsibilities:
- Conduct individual and group psychotherapy sessions for patients in a subacute or skilled nursing facility.
- Assess, diagnose, and treat a wide range of emotional and behavioral health conditions, including depression, anxiety, adjustment disorders, and cognitive decline.
- Develop and implement evidence-based treatment plans tailored to the needs of each patient.
- Collaborate with facility staff, interdisciplinary teams, and family members to support patient care.
- Maintain accurate and timely clinical documentation in accordance with regulatory standards using our clinician-designed electronic medical/health system (EHR).
- Monitor patient progress and adjust treatment plans as needed.
Requirements:
- Active and unrestricted license to practice as a Licensed Marriage and Family Therapist in State applying for.
- Effective oral and written communication in English
- Basic proficiency with technology, including electronic health records (EHR).
- Strong organizational and documentation skills, with attention to regulatory compliance.
- Ability to provide in-person services at assigned facilities, up to 45 minutes.
- Ability to walk, stand, and move between patient rooms and offices within the facility throughout the day.
- Full Vaccination and Booster Status may be required in some facilities.
Preferred Qualifications:
- Previous clinical experience in a subacute, long-term care, or geriatric healthcare setting.
- History of treating Anxiety, Depression and Adjustment Disorders.
- Psych or Addictions experience is a plus.
- Excellent time management and organizational skills.
SCT welcomes individuals with a variety of licensure types to join our exceptional team. We encourage you to reach out directly to learn more about current openings! Currently Hiring for Clinical Psychologist, LCSW, LPC, LMHC, and LMFT located in NJ, NY, PA, or MD.
#HP
Compensation details: 56 Yearly Salary
PI3e2e23538e97-362
Job Title: Technical Project Manager
Work Location: Basking Ridge, NJ (Hybrid/Onsite)
Contract duration: 6+ Months
Visa Independent Only
Job Description:
We are seeking a highly experienced Technical Project Manager with 15+ years of experience to lead critical initiatives in Packet Broker systems for a Tier-1 telecom client. The ideal candidate will possess a strong balance of technical depth (Java/J2EE, architecture), AI/ML lifecycle expertise, and proven delivery leadership in large-scale, mission critical telecom environments.
• This role requires onsite presence at the Verizon Basking Ridge, NJ office, and the ability to manage complex, high-visibility programs with multiple stakeholders.
Key Responsibilities
Project & Delivery Management
• Lead end-to-end delivery of Packet Broker–related programs, including planning, execution, monitoring, and release management.
• Manage scope, schedule, budget, risks, dependencies, and quality across multiple engineering teams.
• Delivery - ensuring committed milestones are met with predictable outcomes.
• Act as the single point of accountability for client communication, status reporting, and escalation management.
Technical & Architecture Leadership
• Provide Technical oversight for the project
• Review system designs for scalability, performance, security, and regulatory compliance.
• Guide development teams with hands-on expertise in Java/J2EE, microservices, APIs, and distributed systems.
• Collaborate with solution architects to evolve the target-state architecture and reduce technical debt.
AI / Intelligent Automation Enablement
• Drive adoption of AI-enabled solutions across the delivery lifecycle, including:
• AI/ML lifecycle management
• NLP and LLM-based use cases (automation, analytics, decision support)
• Tool evaluation, integration, and governance
Stakeholder & Client Management
• Partner closely with client leadership, product owners, engineering teams, and vendors.
• Manage expectations in a high-pressure, production-critical environment.
• Provide executive-level dashboards, metrics, and insights to leadership.
Team Leadership
• Lead and mentor global onshore/offshore teams.
• Foster a culture of technical excellence, accountability, and continuous improvement.
• Support hiring, onboarding, and performance management for critical roles.
Mandatory Skills & Qualifications
• 15+ years of experience in technical project / program management.
• Strong domain experience in Telecom systems.
• Architecture skills for large-scale distributed systems.
• Hands-on Java & J2EE experience (Spring, microservices, REST APIs, UI technologies – React JS ).
• Solid understanding of AI/ML, NLP, LLMs, including lifecycle and tooling.
• Excellent communication, leadership, and stakeholder management skills.
Preferred Background
• Prior experience in Nokia, Samsung, Ericsson, Cisco, Ciena, or FAANG product organizations.
• Experience working directly with Verizon or Tier 1 telecom operators.
• Exposure to cloud-native platforms, containers, CI/CD pipelines.
• Experience managing programs with strict SLAs and regulatory requirements.
Education & Certifications
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• PMP / SAFe / Agile certifications
• Cloud or Architecture certifications
• AI/ML-related certifications (good to have)
Our client, a well-established leader in industrial manufacturing solutions, is seeking a Technical Sales Representative with strong cutting tool and metal cutting experience to drive growth across distribution channels and end-user accounts.
This role is ideal for a sales professional with hands-on chip making knowledge who understands machining processes at a technical level and can confidently consult with manufacturing engineers, machinists, production managers, and procurement teams.
Position Overview:
The Technical Sales Representative will be responsible for growing revenue within an assigned territory by promoting high-performance cutting tools, carbide inserts, indexable tooling, solid carbide end mills, drills, reamers, and metal removal solutions. The successful candidate will combine industrial sales expertise with a deep understanding of CNC machining, feeds and speeds optimization, tool geometry, carbide grades, coatings, and metal cutting applications.
This is a consultative, solution-based sales role focused on supporting both industrial distributors and end-user manufacturing facilities, including job shops, production machining environments, and OEM manufacturers.
Key Responsibilities:
- Drive territory sales growth of cutting tools and metal cutting solutions through both distribution partners and direct end users
- Provide technical application support on CNC milling, turning, drilling, and chip making operations
- Advise customers on proper feeds and speeds, tooling geometry selection, carbide grades, coatings, tool life optimization, and cycle time reduction
- Conduct onsite visits to evaluate machining processes and recommend productivity improvements
- Collaborate with manufacturing engineers and machinists to improve surface finish, tool performance, and cost per part
- Develop strong relationships with industrial distributors while expanding penetration within end-user accounts
- Identify opportunities for process improvement, tooling standardization, and metal removal efficiency
- Support new product introductions and promote advanced tooling technologies
Qualifications:
- Proven experience in cutting tool sales, industrial tooling sales, or metalworking sales
- Strong technical understanding of chip making processes, CNC machining, feeds and speeds calculations, tool geometry, and carbide grades
- Experience calling on industrial distribution networks and end-user manufacturing accounts
- Knowledge of metal removal applications including milling, turning, drilling, tapping, and boring
- Ability to communicate effectively with machinists, programmers, production supervisors, and engineering teams
- Demonstrated success in territory management, account development, and consultative technical sales
What We’re Looking For:
We are seeking a driven sales professional who can bridge the gap between technical machining knowledge and revenue growth. The ideal candidate understands how cutting tool performance impacts throughput, scrap reduction, machine utilization, and overall manufacturing productivity.
If you have a background in industrial sales, machining, metal cutting, carbide tooling, or CNC applications engineering and are ready to leverage that expertise into a high-impact technical sales role, we want to hear from you.
The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.
The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.
Responsibilities/Accountabilities include the following but are not limited to:
- Ability to manage and support multiple teams/functions, including union and non-union team members.
- Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
- Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
- Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
- Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
- Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
- Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
- Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
- Analyzes data to help determine potential future business needs.
- Provides input and may prepare initial budgetary proposals for assigned cost centers
- Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
- Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
- Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
- Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
- Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
- May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
- Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
- Manages a fleet of company service vehicles and their equipment.
- Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.
Additional responsibilities:
- Daily timecard review, allocations and timely approval for hourly team members.
- Inputting of daily metrics.
- Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
- Performing quarterly performance reviews with the team.
- Preparation of PowerPoint slides and presenting them at quarterly team meetings.
- Approving invoices in a timely manner.
- Approving expense reports.
- Ordering technician’s uniforms bi-annually.
- Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
- Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
- Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
- Monitoring and enforcing any active recalls on product.
- Scheduling opportunities for ongoing training opportunities for the service team members.
- Resolving customer escalations.
- Overseeing and enforcing quality alerts.
- Documenting notable behaviors of team members.
Skills/Knowledge:
- Must be able to develop a high-level understanding of all Pella products and their applications.
- Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
- Demonstrates open communication and the ability to always maintain professionalism.
- Works collaboratively and creates a sense of trust and reliability with internal team and customers.
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
- Seeks out internal experts and utilizes their knowledge.
- Supports change and innovation within organization.
- Focused on details and follow through.
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.
Language and Communication Skills
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Computer Skills
Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Must be available to work evenings and weekend as necessary.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
