Information Technology Jobs in Bloomfield, MI

Direct Hire | Full-Time | On-Site – Auburn Hills, MI (Detroit Metro)

HireKraft is supporting a client within the automotive and technology space in selecting a Senior SAP SD Consultant to support manufacturing and distribution implementation programs.

This is a direct hire, full-time position within a system integration delivery environment supporting large-scale SAP deployments across manufacturing operations.

This role is ideal for a hands-on SAP SD consultant who enjoys working directly with plant and supply chain teams while delivering full lifecycle implementations.

Responsibilities

• Lead SAP SD implementation workstreams within manufacturing and distribution programs
• Perform hands-on configuration across Order-to-Cash processes
• Support blueprinting, system design, integration testing, cutover, and go-live activities
• Ensure strong integration across SD, MM, PP, and warehouse processes
• Contribute to warehouse modernization initiatives (SAP EWM experience is a strong plus)
• Collaborate directly with plant, supply chain, and Finance stakeholders
• Provide functional expertise throughout the full project lifecycle

Requirements

• 6+ years of hands-on SAP SD experience
• At least one completed full lifecycle SAP SD implementation (blueprint through go-live)
• Strong manufacturing background required (automotive preferred)
• Deep understanding of Order-to-Cash processes and SD/MM integration
• Experience with SAP EWM is a significant plus
• Ability to operate independently and lead SD workstreams
• Strong communication and stakeholder management skills

Location

• Full-time, on-site role in Auburn Hills, MI (Detroit Metro area)
• Candidates currently outside the area must be open to relocating
• This is not a remote position

Work Authorization Requirement

• Must be legally authorized to work in the United States
• Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
• No visa sponsorship is available now or in the future

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in
5 CFR 575.102)
will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• 
  
• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
  
• Buffalo Sector Stations - Wellesley Island
  
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
  
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
  
• El Centro Sector Stations - El Centro, Indio, Calexico
  
• Grand Forks Sector Stations - Pembina
  
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
  
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
  
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
  
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
  
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
  
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
  
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
  
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
  
• Yuma Sector Stations - Blythe, Yuma, Wellton
  

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• 
  
• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
  
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
  
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
  
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
  
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
  

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• 
  
• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
  
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
  
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
  

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• 
  
• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
  
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
  
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
  

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

HCLTech is looking for a highly talented, self-motivated and Experienced Firmware Test Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: Firmware Test Engineer

Job ID: 55383

Position Type: Fulltime

Location: Auburn Hills, MI

Core Responsibilities

• Design and develop Basic Software (BSW) and SoC‑level components for automotive ECUs.
• Develop, configure, and optimize Board Support Packages (BSPs) for various automotive SoCs.
• Implement, customize, and optimize low-level drivers for communication interfaces such as UART, SPI, I2C, GPIO, and interrupt controllers.
• Perform embedded OS bring‑up (Linux, FreeRTOS, RTOS), including kernel configuration, device trees, and bootloader customization.
• Conduct SoC-level debugging and issue resolution using tools such as JTAG, GDB, oscilloscopes, and logic analyzers.
• Collaborate with cross-functional automotive teams to ensure robust integration with ADAS, Autonomous Driving, IVI, and safety-critical systems.
• Apply embedded security best practices and support implementation of secure boot, encryption, and authentication mechanisms.
• Work within CI/CD pipelines to automate builds, code analysis, testing, and deployment for embedded software.
• Analyze SoC architectures from vendors like Renesas, TI, Intel, Qualcomm, and tailor BSW design to platform specifications.

Required Qualifications

• Bachelor’s degree or higher in Computer Science, Electrical Engineering, or related field (Master’s preferred).
• 8+ years of experience in BSW and SoC software design for automotive applications.
• Strong proficiency in C/C++ and embedded programming.
• Proven experience in SoC integration, BSP development, and low-level driver implementation.
• Solid understanding of SoC architectures, peripheral interfaces, and device drivers.
• Experience with embedded operating systems such as Linux, FreeRTOS, RTOS.
• Strong familiarity with tools such as Git, Make/CMake, and debugging tools like JTAG, GDB.
• Excellent communication, analytical thinking, and problem‑solving abilities.
• Experience with autonomous driving platforms or In-Vehicle Infotainment (IVI) architecture is a plus.
• Knowledge of embedded system security (authentication, secure boot, access control).

Pay and Benefits

Pay Range Minimum: $71000 per year

Pay Range Maximum: $108000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Key Responsibilities

• Act as a Proxy Product Owner representing the client’s strategic interests within a global delivery organization.
• Serve as the central coordinator for product requirements across multiple stakeholder groups, ensuring alignment between business objectives and technical delivery.
• Manage prioritization of product features and initiatives to ensure maximum business value and efficient project execution.
• Facilitate communication between global development teams, client stakeholders, and third-party vendors.
• Ensure product development aligns with enterprise architecture, governance standards, and customer experience goals.
• Guide the creation and evolution of a digital parts-commerce platform built on Adobe Commerce and AEM.
• Support program coordination across three simultaneous global delivery pods working on a large-scale eCommerce implementation.
• Evaluate stakeholder requests and make strategic product decisions to protect project scope, budget, and long-term product integrity.
• Maintain strong documentation and organization of product requirements, dependencies, and roadmap priorities.
• Collaborate closely with engineering, UX, and program leadership to deliver a high-quality, scalable commerce platform.

Required Qualifications

• 5+ years of experience as a Product Owner, Product Lead, or Strategic Product Consultant in a large, matrixed organization.
• Proven ability to influence cross-functional stakeholders and lead initiatives without direct authority.
• Strong experience acting as a client proxy in consulting, agency, or enterprise environments.
• Functional knowledge of Adobe Commerce (Magento) and Adobe Experience Manager (AEM) ecosystems.
• Experience working on complex enterprise eCommerce platforms.
• Strong communication, organizational, and coordination skills with the ability to manage multiple stakeholders and dependencies.
• Experience collaborating with third-party vendors and technology partners.
• Must be based in the Detroit metropolitan area and able to work onsite four days per week.

Preferred Qualifications

• Deep knowledge of the Automotive Aftermarket industry, including the complexities of automotive parts data such as fitment, shipping constraints, and core charges.
• Experience with motor parts, accessories, or parts-sales commerce platforms.
• Familiarity with Scaled Agile Framework (SAFe) or similar enterprise agile frameworks designed for cross-departmental coordination.
• Experience managing third-party vendors supporting automotive data, logistics, or parts distribution systems.
• Background in management consulting or digital agency environments supporting enterprise clients.

About Us

Contemporary Amperex Technology (USA), Inc. (CATU) is a U.S. subsidiary of Contemporary Amperex Technology Co., Limited (CATL), a global leader in the research, development and manufacturing of advanced electric vehicle and energy storage batteries. Established in Michigan in 2017, CATU has played a critical role in advancing electric mobility and energy resilience in the U.S.

Our Vision

To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees.

Location: Auburn Hills, Michigan, United States or Bay Area, on site

Job Overview

We are seeking a Commercial Contracts Counsel to join our growing Energy Storage Systems (ESS) business. This role goes beyond traditional legal support—it is embedded directly with Sales and Operations to accelerate revenue, streamline deal execution, and strengthen risk management throughout the entire contract lifecycle.

You will serve as a business-oriented lawyer, working shoulder-to-shoulder with Sales to shape smarter, faster deals, while ensuring commercial and legal risks are managed effectively. By engaging early in the deal cycle and staying engaged post-signature, you will help bridge sales and legal, driving both business growth and contract governance. Successful candidates will be able to demonstrate experience in the energy storage and/or PV industries, especially those with a track record of negotiating and/or drafting EPC and System Integration contracts.

Key Responsbilities

Deal Support & Negotiation

• Lead drafting, review, and negotiation of complex ESS sales contracts (including EPC, Supply, and Tolling agreements).
• Partner with Sales to structure commercially viable, risk-balanced deal terms that accelerate deal closure.
• Actively participate in customer-facing negotiations and internal contract approval processes.

Contract Lifecycle Management

• Serve as contract owner from negotiation through execution, deployment, and closeout.
• Track key milestones, obligations, amendments, and renewals to ensure compliance across teams.
• Conduct post-signature risk assessments and feed learnings into future negotiations.

Project & Post-Commissioning Support

• Advise Project Management on contractual interpretation, issue resolution, and change order management.
• Manage warranty obligations, service-level agreements (SLAs), and other post-installation commitments in collaboration with Service and Operations.

Process & Governance Development

• Build and refine standard templates, negotiation playbooks, and contracting processes for consistency and efficiency.
• Collaborate with Legal & Compliance to align escalation paths, training, and enterprise-wide risk frameworks.
• Support the evolution of contract governance as the function scales from business-embedded to enterprise-integrated.

Preferred Qualifications

• Located in Detroit or Bay Area, or a willingness to relocate (4x - 5x days per week in office)
• J.D. with admission to practice in at least one U.S. jurisdiction.
• 5–8+ years of experience in commercial contracting, preferably in the energy, technology, or infrastructure sectors.
• Strong background in drafting and negotiating complex commercial agreements.
• Proven ability to act as a business partner—balancing commercial goals with legal and risk considerations.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, cross-functional, global environment.
• Prior in-house counsel experience preferred.
• Candidates with demonstrated experience negotiating and/or drafting EPC and integration contracts preferred.

Work Environment & Physical Requirements

• Regular, predictable on-site attendance is an essential function of this role.
• Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.
• Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation.
• Ability to work in varied environments, including offices, industrial, and construction settings.
• Willingness to travel to other job sites as business needs require.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compensation & Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Professional development and growth opportunities.

Equal Employment Opportunity

CATU is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Employment Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATU reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATU is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Export Control & Data Security Compliance

This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

This position is as a member of the Product Department for 365 UMS Warehouse Automation, a 365 Retail Markets company, and reports to the Director of Product. 365 UMS Warehouse Automation specializes in warehouse automation and logistics software solutions, including order picking systems, inventory management, and fulfillment optimization.

The Product Manager will lead day-to-day operations of a component of LightSpeed's product and service portfolio. Among other responsibilities as defined below, the Product Manager's responsibilities include, but are not limited to, supporting the strategic planning for the product/service, providing oversight to all key performance indicators (KPIs) for the product/service as a business, and will work as the liaison between the Technology team and assigned business area(s). He or she should maintain a familiarity with current business issues, objectives, and strategies of the assigned area.

Responsibilities

• Lead the design, development, and deployment of change to existing product and new product or services as assigned, including detailed governance of and engagement in activities in the design-to-deploy process as needed
• Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets and methods to gain access into those markets, develop ways and means of enhancing the value of existing products, promote new product development, and capture new projects
• Contribute to the innovation and product improvement life cycle, including owning the business case and the subsequent launch of product improvements
• Act as a liaison to the Sales and Marketing teams and provide product knowledge support
• Lead industry event planning initiatives that position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation with respect to assigned product/services
• Manage and communicate sales information and product changes both internally and externally
• Communicate expectations and provide necessary materials and training to Support team resources managing post-sales customer service
• Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs
• Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, improve quality or reduce costs
• Establish and maintain relationships with business partners to help facilitate business execution
• Other duties as assigned by the Director of Product or Leadership

Requirements

• Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area and a minimum of 5-6 years of related experience and/or training; Master's degree (M.A.) preferred
• Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred
• Strong background in software life cycles and SaaS product development
• Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage
• Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required
• Strong research and analysis skills
• Excellent organizational skills and the ability to manage competing priorities
• Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action
• Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation
• Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change
• Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.