Engineering Jobs in Pineville North Carolina
9 positions found
Build a Career That Matters with One of the World's Most Respected Employers!
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Michelin has immediate openings for an National Account Fleet (NAFA) Customer Account Specialist (CAS) who will be responsible for enhancing customer excellence in the Order to Cash (O2C) department. This role involves streamlining processes and addressing inefficiencies across teams.
Michelin's purpose is to support everyone's right to move freely and find their better way forward. In this role, you will contribute to our mission by leading continuous improvement initiatives for the customer, championing customer excellence, and developing team-building skills to enhance overall departmental efficiency and effectiveness. By joining us, you will have the opportunity to impact our operations and significantly drive our mission forward. If you value respect for people, teamwork, and trust, consider joining us as the worldwide leader in tires!
What will you do
- Develop and maintain procedures and documentation to drive critical business results.
- Streamline processes to enhance operational excellence across teams
- Manage NAFA orders and deliveries according to the sales policies defined by customer accounts.
- Collaboration with team members and resolving business partner issues.
- Act as a liaison to promptly resolve issues with key business partners.
- Identify improvement opportunities and develop solutions for implementation.
- Generate and send customer invoices (manual or systemgenerated).
- Monitor aging reports to identify overdue accounts.
- Send reminders, pastdue notices, and statements to customers.
- Contact customers (email/phone) to resolve unpaid invoices.
- Escalate chronic overdue accounts when necessary.
What will you bring
- A 2-4-year college degree or equivalent experience.
- 1-5 years of experience using Salesforce and SAP.
- Previous experience in customer service, accounts receivable, supply chain, or logistics is a plus.
- Experience in process improvement and operational excellence is preferred.
- Strong communication skills for effective collaboration and problem-solving.
- Adaptability and flexibility in a dynamic environment.
Join Us!
If you're looking for a dynamic work environment where you can make a difference, we encourage you to explore how your strengths can support our mission and grow your career with us. Apply today and become part of a team that values curiosity, collaboration, and continuous improvement.
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
Must Haves:
- 3+ years in Quality Assurance in manufacturing/production/assembly
- Experience working in automotive, semiconductor, electronics, or highly automated environments
- 2+ years in a supervisor role
- Experience working with Lean Manufacturing/JIT, Six Sigma methodologies and Total Quality fundamentals
Plusses:
- Certifications (UL1703, IEC 61215, IEC61730-1, IEC61730- 2, Green Belt, etc)
- Experience with solar modules
Job Description:
The Quality Supervisor is responsible for overseeing and ensuring the implementation of quality control measures and standards within the organization. You will play a crucial role in maintaining and improving the quality of products, processes, and services. Your attention to detail, analytical skills, and leadership abilities will contribute to the overall success of the company's quality management efforts.
Responsibilities:
- Manage daily performance of QC staff
- Responsible for leading, motivating, and training QC personnel to meet or exceed department and company goals and objectives
- Lead or assist in Quality department projects as assigned by Management and assist Engineering and Manufacturing with projects, as appropriate
- Investigate root cause of customer complaints and initiate/complete corrective action, as appropriate
- Propose, promote and champion actions to improve quality, processes and product
- Eliminate process variation and product defects through creative solutions
- Maintain ISO based quality systems
- Implement and manage systems to complete statistical analyses and control of all products including raw materials, WIP materials, non-conforming products, and finished goods
- Ensure customer requirements are met
- Devise ways to reduce waste and increase efficiency
- Actively drive Lean Manufacturing initiatives using all available tools and technologies
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Participate in internal and external audits
- Develop and present KPI reports
Join the Legacy – Build the Future!
Carolina Foods, the maker of Duchess Brand snacks and the creator of one of America’s first Honey Buns, has been delivering quality and innovation for over 80 years. As a leading manufacturer of sweet baked goods, including honey buns, baked pies, fried pies, and gem donuts, we are entering an exciting phase of growth and expansion. We are looking for motivated and experienced leaders to join our journey and help shape the future!
Job Summary
The Continuous Improvement Engineer supports large-scale industrial bakery operations by driving process optimization, cost reduction, and quality improvement across high-volume, automated production lines. This role focuses on improving efficiency, reducing waste, increasing throughput, and ensuring consistent product quality while maintaining strict food safety and regulatory compliance.
Key Responsibilities
- Analyze end-to-end industrial bakery processes including mixing, fermentation/proofing, baking, cooling, slicing, and packaging
- Lead Lean, Six Sigma, and Kaizen initiatives to improve Overall Equipment Effectiveness (OEE), yield, and labor efficiency
- Identify and eliminate process variation impacting product quality, weight control, and consistency
- Reduce downtime through root cause analysis of equipment failures and process disruptions
- Develop, standardize, and maintain Standard Operating Procedures (SOPs) and work instructions
- Partner with Operations, Maintenance, Quality, and Engineering teams to implement improvements
- Use data and statistical tools to monitor KPIs (waste, scrap, throughput, changeover time, energy usage)Support automation, line balancing, and capacity expansion projects
- Ensure compliance with food safety, sanitation, and regulatory requirements (HACCP, GMP, SQF, BRC, FDA/USDA as applicable)Train production teams on continuous improvement tools and standardized processes
Required Qualifications
- Bachelor’s degree in Industrial Engineering, Food Engineering, Mechanical Engineering, or related field (or equivalent experience)
- Experience in industrial food manufacturing, preferably bakery or grain-based products
- Strong knowledge of high-speed production lines and automated equipment
- Proficiency in Lean manufacturing and continuous improvement methodologies
- Ability to analyze production data and drive fact-based decisions
Preferred Qualifications
Lean Six Sigma Green Belt or Black Belt
Experience with OEE systems, MES, or manufacturing analytics tools
Familiarity with thermal processing, dough handling, and packaging systems
Project management experience in manufacturing environments
Key Skills
Process optimization and waste reduction
Statistical analysis and problem-solving
Cross-functional leadership
Equipment and systems understanding
Change management in union or non-union environments
Physical & Work Requirements
Manufacturing environment with exposure to heat, moving machinery, and food ingredients
Ability to work on the production floor for extended periods
Occasional off-shift or weekend support during trials or implementations
Carolina Foods is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Want to start your journey with the Navy?
Apply Now
Officer None
What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as a Surface Warfare Officer compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
We are currently seeking an Associate Director to drive our credit line increase credit strategy for our Card business. This is a high-impact role with significant senior-level exposure, requiring a strategic thinker who can combine deep credit expertise with innovative approaches that balance risk and growth.
The selected individual will shape and advance our CLI strategy through data-driven analysis and cross-functional leadership. This includes evaluating new data sources to strengthen decision-making, acting as customer for data science teams building new models, and partnering with product and acquisition teams to design and market a comprehensive end-to-end customer line strategy.
Key Responsibilities
- Develop and refine CLI policies to achieve both risk and growth objectives.
- Conduct deep credit analysis to identify trends, risks, and opportunities within the portfolio.
- Design and execute A/B testing strategies to evaluate new approaches and optimize outcomes.
- · Prepare and deliver presentations to executive leadership, providing clear insights and actionable recommendations.
- · Lead cross-functional teams (Product, Marketing, Technology, Operations) to bring strategies to life with great customer experience and flawless execution.
- · Develop and execute on business requirements to implement credit/business strategies to improve our lending portfolio
- · Effectively prioritize competing initiatives and share with senior leadership tradeoffs and constraints across various projects
- · Partner with business leaders across functional areas to define priorities, align resources, and communicate progress to executive leadership
Qualifications
- Bachelor's Degree in a quantitative discipline (Engineering, Statistics, Economics, Business Management, or Computer Science)
- 5+ years of experience in experience in consumer lending, driving informative risk decisions through analyses; Master's or PHD degrees may offset experience
- Advanced analytical skillset using tools such as SQL, SAS, R, or Python
- Innovative and capable of developing creative solutions to complex, data-driven problems
Location: Charlotte, NC // HYBRID (Tues. - Thurs.)
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days' vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.
Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.
What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.
Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.
Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.
Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Process Engineering Technician
This role puts you directly on the production floor, where you’ll safeguard equipment performance, refine manufacturing parameters, and take the lead in resolving technical issues to keep operations running smoothly. It’s an ideal opportunity for a technically curious professional eager to grow within advanced manufacturing environments.
Core Responsibilities
- Process Oversight: Monitor production flow, output levels, and rework rates to maintain consistent and reliable equipment performance.
- Process Optimization: Analyze quality and performance data to fine-tune machine settings and manufacturing recipes for improved efficiency.
- Issue Resolution: Quickly identify and resolve routine equipment or process issues while developing preventive actions to avoid repeat disruptions.
- Operational Excellence: Drive continuous improvement initiatives by supporting equipment enhancements, trialing new materials, and introducing updated process technologies to increase yield.
- Training & Knowledge Sharing: Support team development through Buddy and Certified training programs and ensure documentation and training materials remain current.
- Safety & Regulatory Compliance: Uphold safety standards and legal requirements to reduce environmental impact and prevent workplace incidents.
Qualifications & Skills
- Education: Bachelor’s degree in Engineering, Chemistry, Mechanical Engineering, Physics, or equivalent hands-on experience.
- Technical Expertise: Strong working knowledge of Microsoft Office and production data tracking tools; prior experience with on-site process control is highly desirable.
Lead Analyst, Credit Card Strategy and Analytics
Location: Charlotte, NC (Hybrid schedule)
OneMain Financial is looking for a Lead Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. This is an exciting opportunity to develop risk management strategies and provide analytics insights to mitigate losses as well as enable future growth of our credit card portfolio.
In the Role
- Working with various partners the role will have responsibilities of reporting, strategy implementation, strategy validation, and ad-hoc analyses including customer segmentation, competitive analysis, sensitivity analysis, and modeling.
- A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the lending industry.
- Under manager guidance, design, recommend, document, and execute targeting optimization using multiple disparate data sources.
- Utilize data query tools (SQL, SAS, Python) and analytical software to develop, test, and execute new strategies.
- Implement quality control processes to ensure data accuracy.
- Continually enhance existing processes and reporting through automation, quality control, presentation, and insights.
- Effectively summarize and present results and insights to management.
- Innovative and capable of developing a highly analytical approach to solving problems
Requirements
- Bachelor's degree (Graduate Preferred) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management, or Computer Science and 3+ years of related experience required.
- SQL knowledge highly preferred
- SAS experience preferred
- Strong Excel/MS Office skills required
- 3+ years of experience in a complex, data-driven problem-solving environment
- Lending or consumer finance industry experience preferred
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days' vacation per year)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (11 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Your automotive knowledge, combined with your customer service skills, will drive customer satisfaction and loyalty for our dealership's success.
Benefits: At Hendrick Automotive Group's primary focus is to help teammates accomplish the goals they have set for themselves, their jobs and their families.
It's the Hendrick Advantage.
Taking care of their employees helps better care for their customers.
Rewarding performance based pay plans and bonuses Service Advisor Onboarding Program 401(k) Retirement Plan with Company Match Largest privately owned auto group in the country, GREAT career growth potential Paid Medical
- NO COST Employee Healthcare and Prescription Plan Generous paid time off/vacation and sick days Basic Life Insurance NO COST Employee Assistance Program Employee Discounts 100% Paid Manufacturer Training Comprehensive employee recognition/rewards programs Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award Successful Team approach with Doing Business the Right Way Focus Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA! Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Service Advisor Duties and Responsibilitiesinclude the following: Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: College Degree, High School Diploma, or equivalent.
Proven dealership experience as an Automotive Service Advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures.
Knowledge of Honda brand standards is a plus.
Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics.
Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers.
Strong communication skills with the ability to explain technical issues clearly to customers of all backgrounds.
Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Ability to process payments accurately and responsibly.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands: Duties are generally performed in the service area.
Responsibilities may include conducting road tests on customer vehicles.
Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Hendrick Automotive Group's Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
