Engineering Jobs in Norcross

Senior Platform Architect

Reports To: Director of Engineering

Department: Engineering

Location: Hybrid - Atlanta, GA

What makes MTech different:

Purpose-Driven Work – Build technology that solves real problems for the world

Casual & Collaborative – No corporate bureaucracy, direct access to senior leadership

Innovation-Focused – Healthy innovation pipeline expanding into new segments and technologies

Transparent & Data-Driven – Clear metrics, objectives, and visibility into company performance

Modern Development – Robust development tools, training programs, and technical excellence

Flexibility & Balance – Flexible work environment that values results over presenteeism

Job Summary

The Senior Platform Architect will lead the technical architecture, design, and modernization of large-scale, multi-tenant enterprise SaaS platforms built on Azure and the .NET stack. This role requires mastery of distributed systems, cloud-native design, and advanced engineering practices to deliver highly available, performant, and secure solutions for global consumer-facing SaaS and Agentic AI products.

Responsibilities and Duties

Architectural Design & Transformation

• Lead migration from monolithic systems to modular monolith and microservices architectures using domain-driven design, bounded contexts, and decomposition strategies.
• Design multi-tenant SaaS platforms with advanced tenant isolation, resource partitioning, and elastic scaling using Azure services.
• Define and enforce architectural standards for .NET (C#), TypeScript, Angular, SQL Server, and Azure, including dependency injection, SOLID principles, asynchronous programming, and reactive patterns.
• Design and implement distributed systems: service orchestration, API gateway management, IoT, edge computing, distributed transactions, eventual consistency, CQRS, and event sourcing.
• Architect for cloud-native resiliency: circuit breakers, bulkheads, retries, failover, geo-redundancy, and disaster recovery using Azure App Services, Azure Functions, Service Bus, Cosmos DB, and Azure SQL.
• Develop and maintain architecture documentation, reference models, and decision records using industry frameworks (TOGAF, Zachman, C4 Model).

Performance Engineering & Observability

• Establish and monitor platform SLOs (latency, throughput, error rates, availability) mapped to customer SLAs.
• Architect and implement advanced caching strategies, indexing, and query optimization for SQL Server and NoSQL stores in coordination with Senior Data Architect, Data Engineers, and Database Admins.
• Design and implement telemetry pipelines: distributed tracing (OpenTelemetry), structured logging, metrics collection, and real-time dashboards for system health and diagnostics.
• Conduct performance profiling, load testing, and capacity planning for backend services and frontend applications.

Automation, Quality, and DevOps

• Architect and implement CI/CD pipelines with automated build, test, security scanning, and deployment workflows.
• Integrate static code analysis, code coverage, and quality gates into the development lifecycle.
• Design and enforce automated testing strategies: unit, integration, contract, and end-to-end tests for backend and frontend components.
• Develop infrastructure as code (IaC) solutions for repeatable, scalable cloud provisioning.
• Create incident response playbooks for rollback, failover, and recovery, drive down MTTR and automate remediation where possible.

Security, Compliance, and Governance

• Architect for multi-tenant security: authentication/authorization (OAuth2, OpenID Connect), encryption at rest and in transit, secrets management, and compliance with SOC 1, SOC 2, GDPR, and other regulatory standards.
• Implement secure software development lifecycle (SSDLC) practices, threat modeling, and vulnerability management, including ZDR, DLP, No Model Training policies with AI Models.
• Ensure architectural governance and alignment with enterprise frameworks (TOGAF, Zachman), maintain architecture decision records, and participate in architecture review boards.

Technical Leadership & Collaboration

• Mentor engineering teams in advanced architectural concepts, distributed systems, cloud-native development, and best practices.
• Collaborate with Data Architect, DevOps, IT Services, Engineering and Product Management teams to ensure platform extensibility, integration, and support for complex business requirements.
• Evaluate and integrate AI/ML services, advanced analytics, and developer productivity tools to enhance platform capabilities.
• Champion a culture of technical excellence, continuous improvement, and innovation.

Required Experience & Skills

• Minimum 10+ years in software/platform engineering, with at least 8 years in platform architecture for enterprise SaaS on Azure and .NET tech stack.
• Proven experience architecting and delivering large-scale, multi-tenant SaaS platforms for global consumer-facing products.
• Deep expertise in .NET (C#), Azure cloud services (App Services, Functions, Service Bus, Cosmos DB, SQL Server), Azure Open AI, Microsoft Agent Framework, TypeScript, Angular, CI/CD, automated testing, and observability.
• Mastery of distributed systems, cloud-native patterns, event-driven architectures, and microservices.
• Demonstrated success in technical debt reduction, performance engineering, and architectural modernization.
• Experience with architectural frameworks (TOGAF, Zachman, C4 Model), architectural governance, and compliance.
• Strong understanding of platform security, regulatory compliance, and multi-tenant SaaS challenges.

Success Metrics (First 12 Months)

• Reduction in platform-related incidents/support tickets.
• Improvement in deployment speed and release velocity.
• Reduction in MTTR for platform incidents.
• Achievement of modularization milestones (monolith decomposition, service rollout, platform observability in production).
• Increase in automated test coverage, code quality, and system performance metrics.

Preferred Skills & Certifications

• TOGAF, Zachman, or similar architecture certification.
• Advanced knowledge of event sourcing, CQRS, service mesh, and cloud-native security.
• Familiarity with semantic technologies, knowledge graphs, and AI/ML integration.
• Hands-on experience with infrastructure as code, automated testing tools, and modern DevOps practices.
• Strong background in platform security, compliance, and multi-tenant SaaS challenges.

EEO Statement

Integrated into our shared values is MTech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. MTech aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We

**This role is 100% onsite in Duluth, GA and not remote or hybrid.

Job Overview

Reporting to the Manager of Engineering Operations, the Product Owner will manage business requirements, enabling software development for OS, Platform, DevOps, SDK, API and Systems products.

Responsibilities

• Intake new feature requests
• Create business requirements to enable delivery of software addressing market, customer and/or business problems
• Provide product vision to development teams
• Work with Project Managers and Engineering Managers to estimate development, including dependencies across teams
• Maintain prioritized product backlog based on business value
• Evaluate change requests
• Define product requirements and acceptance criteria
• Lead business case development
• Participate in defect triage to help define priority based on business considerations
• Create measurable criteria to evaluate product, estimates, delivery, and cost
• Expected travel: 10% or less

Skills/Requirements

• Experienced professional in developing and leading execution of software development in a fast-paced, technology product development environment
• Experience gathering technical requirements and change management
• Experience working on and leading cross-functional projects
• Experience working with and leading project resources not under direct control (both external and internal)
• Experience in leading the delivery of products from design & development teams to internal or external production teams.
• Experience managing multiple cross-functional projects concurrently
• 3-5 years of experience as a Product Owner
• Bachelors degree required; BS in Computer Science or Engineering preferred
• Agile Scrum Certifications (e.g., CSPO, Pragmatic Marketing) preferred
• Gaming experience a plus

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Contract Project Coordinator – Hardware / New Product Introduction (NPI)

Our client is seeking a Project Coordinator to support the execution of new product introduction (NPI) programs for hardware-based products. This role will work closely with program leadership and cross-functional teams to keep initiatives organized, transparent, and moving forward.

This is an ideal opportunity for someone who enjoys driving execution, coordinating technical teams, and ensuring nothing falls through the cracks in complex product development environments.

The position is a 3–4 month contract with a hybrid schedule and occasional onsite meetings in Duluth, GA.

What You’ll Do

• Support coordination of hardware new product introduction (NPI) programs
• Attend key program meetings and produce clear meeting minutes and action tracking
• Maintain and follow up on action items and cross-team dependencies
• Help ensure Jira tasks, milestones, and updates remain accurate and current
• Assist in preparing program reporting and leadership updates
• Maintain organized program documentation and materials
• Provide execution support that enables the Program Manager and technical teams to focus on delivery

What We’re Looking For

• Experience supporting cross-functional programs or product development initiatives
• Exposure to hardware product development, manufacturing, or NPI environments
• Technical acumen and ability to collaborate effectively with engineering teams
• (Experience with electronics, wireless, or RF-based systems is a plus)
• Hands-on experience using Jira for task tracking
• Strong organizational and follow-up skills
• Excellent written communication and attention to detail
• Proficiency with Excel, PowerPoint, Outlook, and collaboration tools

Why This Role

You’ll help provide the execution discipline and operational structure that keeps complex programs running smoothly. Your work will directly support the successful launch of new hardware products by ensuring communication, coordination, and task tracking remain aligned across teams.

Onsite Monday-Thursday, Remote Fridays. About 25% travel

Our company is expanding our Data Center Build & Critical Environment practice, and we’re looking for a Data Center/Construction Solution Architect who can bridge the gap between business needs and physical data center realization.

In this role, you will architect services to produce high availability, high density, and construction-ready solutions across power, cooling, white space, and life-safety systems. You’ll guide clients through complex infrastructure decisions, lead technical scope development, partner with engineering and construction teams, and ensure the services you design perform as intended through commissioning and handover.

If you enjoy shaping mission critical environments, influencing system topologies, and pushing data center capabilities forward—this is the role.

Requirements:

•Bachelor’s or Master’s degree in Mechanical or Electrical Engineering, Industrial Engineering, or Construction Management.

•5+ years in data center design, mission critical construction, critical facilities engineering, or commissioning, preferably in hyperscale or colocation data centers.

•Strong understanding of UPS systems, switchgear, generators, chilled water/DX cooling, containment, fire & life safety, and high density/GPU cooling trends.

•Familiarity with Tier standards, TIA 942, ASHRAE TC 9.9, NFPA codes, and data center design and operational best practices.

•Ability to develop and defend CAPEX/OPEX models, evaluate vendor bids, and write detailed technical SOWs.

• •Skilled at simplifying complex engineering decisions for non-technical leaders and driving alignment across multiple stakeholders.

About Us

We operate at the intersection of technology, construction, and real estate. Our global brands are leaders in the digital twin movement, transforming how the built environment is documented, managed, and understood—from ground-up construction through long-term asset operations.

Our clients include owners, developers, general contractors, architects, engineers, and public entities working on some of the most complex projects in the built world.

Your Role

As a Sales / Account Executive you will help drive new business to our industry leading software and services. Day to day responsibilities include, but are not limited to:

• Coordinate meetings with construction clientele at all levels, with a focus on Owners/Agencies, Architects/Engineers, General Contractors, and Construction Managers
• Work closely with Client Solutions and Inside Sales teams for market penetration through outbound prospecting, trade shows, networking, etc
• Leverage personal network and social media (ie Linkedin) for market education and promotion of Multivista services
• Identify, develop and grow client relationships at an account and project basis
• Effectively demonstrate Multivista’s solutions, specific to client/project needs (Multivista Webcam, UAV/Drone, Progress Photography, Laser Scanning, +++)
• Manage activities, meetings, and opportunity history from initial contact to internal handover utilizing a highly customized CRM (Salesforce) and lead database (Dodge Construction Data)
• Speak to Hexagon Multivista ancillary services (ie "Create" + "Analyze") to identify opportunities for expanded offerings
• Support field technology initiatives & project operations across your designated region

Location

Peachtree Corners, GA

What We’re Looking For

• 2+ years experience in construction or technology related sales
• Self-motivated, competitive mindset with desire to maximize company revenue and personal income
• Strong communicator who is comfortable on the phone and in virtual / in-person meetings
• Comfort working with others; strength in communication and teamwork
• Coachable, organized, and disciplined
• Excellent written and verbal communication skills
• Proficiency with CRM (Salesforce strongly preferred) and related systems (ie Microsoft SharePoint/TEAMS)
• Strong understanding of the construction, engineering, or technology industries is a plus

Compensation

Total compensation may range from $60,000–$150,000+ (base salary + incentives), uncapped, based upon performance.

Benefits

• 100% employer-paid employee health insurance
• Company-sponsored 401(k) with employer match
• Company-paid life insurance
• 2 weeks paid vacation plus company holidays

ELECTRONIC REPAIR TECHNICIAN

Job Type: Permanent

Available Locations: Berkeley Lake, GA

Leading the charge of developing cutting edge hardware systems.

Collaborative and highly skilled cross-functional team.

Shaping the future of computing in key industries, turning ideas into reality.

That is what we do at J-Squared.

Are you passionate about using disruptive technology to solve problems previously unachievable? Are you excited about the latest innovations that are allowing us to create more powerful hardware in smaller form factors? Do you like getting your hands dirty while driving results and collaborating with colleagues? If this interests you, then we have an opportunity waiting for you!

What will your typical day look like?

As an Electronic Repair Technician, you will report to the Lab Manager. You will work with a cross-functional team, including other repair technicians, production assemblers, account managers, technical support, and operations to support customers to ensure success and satisfaction.

Specifically, your responsibilities will include:

• Ability to troubleshoot and repair circuit boards and electronic assemblies (HMI’s, AC/DC drives, power supplies, displays, controllers, amplifiers, etc.) with limited or no schematics and technical documentation.
• Component level testing an asset.
• Above average skill in debugging and repairing digital electronics to the component level would be an asset
• Ability to understand assembly instructions and technical documentation
• Test electrical and mechanical components and systems
• Assemble and dis-assemble electrical and mechanical components and systems as required.
• Set up and operate specialized and standard test equipment to diagnose, test and analyze the performance of electrical and electronic components, assemblies and systems.
• Provide feedback to engineering and operations groups regarding first time assemblies.
• Complete repair on assemblies that have failed during one of the post-assembly tests.
• Assist in product validation and testing when required.
• Participate in Continuous Improvement
• Maintain 5S of your work area.
• Assist in inventory, packaging, shipping, receiving.
• Other duties as assigned.

About Our Team

J-Squared has over 30 years of experience excelling in operationally demanding performance environments. Our ruggedized products and solutions are innovative, needs driven, and focused on quality and reliability. Our Octagon Systems line of products is a global leader in rugged computer systems built for use in extreme environments such as mining, military, transportation, and marine. We architect and manufacture systems that work no matter what.

J-Squared’s significant growth has resulted in the company expanding its team to meet this increased demand.

Enough About Us, Let’s Talk About You

For a candidate to be successful in this role, the key qualifications include:

• Minimum College Diploma, Electronics Engineering Technician or Technologist
• Minimum 2 years experience with electronics required
• Ability to troubleshoot and repair circuit boards and electronic assemblies with limited or no schematics and technical documentation.
• Component level testing an asset.
• Ability to understand assembly instructions and technical documentation.
• Experience in general electronics assembly with knowledge of Continuous Improvement/Lean Manufacturing concepts is an asset.
• Familiarity with hand assembly tools.
• Experience with PCBA – IPC inspection is an asset.
• Soldering experience is required.
• Any mechanical and/or electro-mechanical skills are an asset
• Windows, Office and Linux/Ubuntu skills are an asset.
• Great attention to detail and organizational skills.
• Proficiency in both written and spoken English.

Take The Next Step

Please submit a cover letter and CV through the Job Posting on LinkedIn. We would like to thank all applicants for their interest, however, only candidates under consideration will be contacted.

J-Squared respects the dignity and independence of people with disabilities and provides accommodation and support to persons with disabilities throughout any recruitment process, once made aware of a need for accommodation. If you require any special accommodation or support during the recruitment process, please indicate so in your application.

ABOUT THE COMPANY

At Foresite Group, we are honored to have been recognized as a Best Firm to Work For over the past 13 years. As a multi-disciplinary engineering, planning, and design firm with offices nationwide, we take pride in leading the industry with our collaborative and responsive services. Our success begins with our people. We work diligently to foster a growth-oriented culture that empowers our team to thrive professionally while maintaining a healthy work/life balance.

We want everyone to love working here as much as we do. Our diverse range of services includes Civil Engineering, Landscape Architecture, Structural Engineering, Traffic Engineering, Wireless Services, Mechanical, Electrical, Plumbing and Fire Safety, and Broadband Engineering. Each discipline is backed by a team of dedicated professionals committed to excellence and innovation. Join us and become part of a firm that values your growth and contributions, ensuring a fulfilling and dynamic career.

JOB SUMMARY

We are looking for a highly motivated and skilled Transportation Planner to join our dynamic team. The successful candidate will play a pivotal role in analyzing, developing, and implementing transportation plans and projects that cater to the evolving needs of our growing community. Ideal candidates will possess a robust background in urban planning, transportation engineering, and public policy, coupled with a passionate commitment to sustainable transportation solutions. If you have the expertise and drive to shape the future of our community’s transportation landscape, we invite you to be part of our forward-thinking team.

RESPONSIBILITIES:

Transportation Planning:

• Apply diverse knowledge of transportation planning principles across a wide spectrum of projects.
• Define regional or local transportation planning issues, lead, or participate in public meetings or hearings to explain planning studies, and gather feedback from affected parties to achieve consensus on project plan recommendations.
• Develop and update transportation plans, policies, and programs that address current and future transportation needs.
• Stakeholder engagement: Work with government agencies, community groups, and the public to gather input and build consensus on transportation initiatives.
• Research and Development: Stay current with industry trends, best practices, and technological advancements to incorporate innovative solutions into transportation planning.
• Report Writing: Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders and decision-makers.
• Policy Development: Assist in the development of transportation policies and regulations that promote safety, accessibility, and sustainability.
• Data Analysis: Collect, analyze, and interpret transportation data to identify trends, patterns, and areas for improvement.

Project Management:

• Manage transportation projects from inception to completion, including budgeting, scheduling, and coordinating with stakeholders.
• Execute Tasks within project requirements and deadlines.
• Coordinate with clients, architects, contractors, and other stakeholders to define project requirements and objectives.

QUALIFICATIONS:

Education: Bachelor's Degree in Urban Planning, Transportation Engineering, Civil Engineering or related field.

Experience: Minimum 3-5 years of engineering experience in development of multi-modal plans. Experience with active transportation plans, complete street plans, corridor plans, and safety plans preferred.

Licensure: AICP or PTP certification preferred

Skills:

• Proficiency in transportation planning software and Microsoft Office suite.
• Excellent written and verbal communication skills with the ability to present complex information clearly and concisely.
• Strong Analytical and problem-solving skills, with keen attention to detail.
• Strong interpersonal skills and integrity.
• Ability to work collaboratively with diverse groups, including government officials, community organizations, and the public.

WHAT WE OFFER:

• Career Advancement Opportunities
• Exposure to a wide range of projects across engineering disciplines
• A supportive and collaborative work environment
• A work-hard, play-hard mentality with regular social events and peer recognition programs
• Competitive Salary
• Comprehensive Health, Dental and Vision Insurance
• Health Savings Account with Company Match
• Retirement Savings Plan with Company Match
• Discretionary Profit-Sharing Program
• Telemedicine + Teletherapy
• Wellness Program
• Company Paid Life Insurance
• Voluntary Life Insurance
• Short + Long-Term Disability Insurance
• Supplemental Insurance Plans
• Dependent Care Flexible Spending Account
• Flexible Schedules
• Paid Time Off
• Holiday Pay
• Floating Holiday
• Parental Leave
• Professional Development Opportunities
• Tuition Reimbursement
• Referral Program

Monitors the distribution and management of the weekly and monthly production schedules for operations. Makes priority decisions in regards to production maintenance.

Job Responsibilities

1. Establishes and manages daily, weekly, and monthly production scheduling process for the site and adjusts schedules accordingly to deliver site goals and objectives
2. Creates and releases production orders and partners closely with Manufacturing, Quality and Logistics in the prioritization and expediting of the orders
3. Provides data for Key Performance Metrics Works with management to provide optimal efficiency to meet the needs of internal and external customers
4. Ensures appropriate and timely communication to operations and management occurs when schedule adjustments and delays happen to align with priorities
5. Investigates scope of requests and determines scheduling status and/or feasibility
6. Monitors material usage and inventory turns and levels in an effort to manage inventory
7. Coordinates transfer of materials to fulfill interplant and service requirements on schedule
8. Performs some lead responsibilities which may include: training, assigning and/or reviewing work, providing guidance and overseeing work flow of unit
9. Performs other duties as assigned

Job Skills Requirements

• Advanced training and/or experience with the site production scheduling process, Supply Chain principles, and site wide Standard Operating Procedures (SOP’s)
• Highly skilled with data analysis in database management and Material Requirement Planning (MRP) Systems
• Excellent written and verbal communication skills across functional areas and organizational lines
• Self directed, self-disciplined and highly organized with the ability to makes timely and effective decisions
• Fluent in English and primary language used in area of responsibility and/or location

Education

Bachelor's Degree in Supply Chain Management or related field, or equivalent education and experience

Experience Requirements

• Minimum of five years of experience as a Scheduler/Planner
• Minimum of four years of experience in materials/logistic management or related field

Physical & Environmental Requirements

Planner Scheduler Senior

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents

Role Summary

Henderson Electric is a commercial is an electrical company that is currently looking for motivated candidates to join our growing team in Atlanta, GA

We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.

Key Responsibilities

• Oversee the planning, execution, and delivery of HVAC/electrical service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines

• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements

• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion

• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities

• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns

• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites

Qualifications

• Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance

• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows

• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives

• Proficiency in service and construction project management software and tools

• Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred

Benefits

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance (free plan for one individual employee)

• Life insurance: $20,000 benefit after 6 months

• Paid time off

• Parental leave

• Referral program

• Relocation assistance

• Vision insurance

Schedule

• 10 hour shift

Supplemental Pay Types

• • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

Title: Account Manager – Manufacturing

Location: Doraville, GA

Schedule: Onsite Mon - Fri

Hours: 8a - 5p, daily

This role owns the customer relationship, ensuring retention, expansion, and overall satisfaction while collaborating closely with internal teams to deliver on customer expectations. Must be comfortable working within a manufacturing/production facility.

Key Responsibilities

Account Management & Customer Service

• Serve as the main point of contact for assigned customers, managing day-to-day account needs and inquiries.
• Handle order entry, order status updates, and issue resolution promptly to meet or exceed expected response times and customer satisfaction goals.
• Proactively manage and prioritize customer concerns, escalating issues when required to ensure timely resolution.
• Coordinate with operations to ensure on-time delivery, product quality, and adherence to customer requirements.
• Respond to customer inquiries in alignment with defined SLAs.
• Maintain accurate and thorough records of customer interactions and activity in the CRM (HubSpot).
• Develop and maintain exceptional levels of customer satisfaction, driving retention and repeat business.

Sales Growth & Revenue Expansion

• Manage inbound and outbound communications (calls, emails) for existing accounts and targeted prospects within the territory or segment.
• Identify, qualify, and nurture new opportunities within existing accounts and select new targets.
• Maintain accurate CRM records, including opportunity details, contact information, and pipeline stage updates.
• Prepare and send quotes and proposals, follow up consistently, and drive opportunities to close.
• Identify upsell and cross-sell opportunities based on customer needs, product fit, and business objectives.

Cross-Functional Collaboration

• Provide clear and timely account updates to internal sales leadership regarding new opportunities, risks, and key developments.
• Collaborate closely with sales, engineering, manufacturing, quality, shipping, and other internal teams to ensure seamless customer experiences and aligned messaging.
• Work with Finance on pricing discussions, credit approvals, and commercial terms as needed.
• Capture and communicate customer feedback, trends, and voice-of-customer insights to relevant departments to support continuous improvement.

Skills & Competencies

• Strong communication, interpersonal, and negotiation skills.
• High attention to detail and strong organizational skills.
• Ability to prioritize and manage multiple customer requests and requirements simultaneously.
• Ability to work independently while collaborating effectively as part of a broader team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Effective conflict-resolution and problem-solving capabilities.
• CRM proficiency (HubSpot preferred) and comfort working with digital tools and systems.
• Ability to multitask while maintaining accuracy and follow-through.
• Working knowledge of manufacturing products and industry trends, or the ability to learn quickly.

Behavioral Expectations

• Maintain professionalism, empathy, and a customer-first mindset in all interactions.
• Demonstrate ownership and accountability for assigned accounts, deliverables, and outcomes.
• Collaborate proactively with internal stakeholders to ensure a consistent, seamless customer experience.
• Continuously seek ways to add value to customer relationships and support long-term partnerships.