Engineering Jobs in Mount Healthy, OH

63 positions found

Entry Level Diesel Technician/Mechanic III
✦ New
Salary not disclosed
Sharonville 1 day ago
Work Location: 2528 Commodity Circle Cincinnati, OH, 45241 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that.

Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry.

You will help our customers keep their vehicles in shape and on the road.

Whether you’re looking for your first job out of school or have some vehicle repair experience and are looking to switch gears, becoming a Penske Technician may be a great fit for you.

Why is this job awesome? For starters, no day is the same.

You’ll get to work on lots of different types of equipment—not just one manufacturer.

We work hard to get the job done, but we also make sure you have the time you need to do the job right.

Safety and reliability are our top priorities.

Working alongside experienced supervisors and master technicians, we’ll teach you about our vehicle maintenance processes and the cutting-edge technology we use.

And we will make sure you are getting the industry certified training you need to succeed and grow your career.

You’ll learn from the best in the industry.

We also take pride in how clean our facilities are, and we provide you with all the necessary major shop tools.

If you are mechanically inclined or have completed any vehicle repair training, are willing to learn, and interested in a stable career with a lot of opportunity for growth, join our team.

Main Responsibilities: • Making sure vehicles are maintained and safe for our customers • Using Penske’s tools and technologies to log, research and complete repairs, including basic vehicle diagnostics • Doing preventative maintenance repairs—like replacing or rotating tires—and completing vehicle component lubrication and replacement, some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles • Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching • Working on other projects and tasks as assigned by supervisor Why Penske is for You: • We take pride in offering a competitive wage and great benefits.

• This position, at this location, offers shift differentials that will vary based on second shift ($2/hr starting after 11am) or third shift ($3/hr starting after 9pm) and weekend work.

• This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.

• Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! Qualifications: • High school diploma or equivalent preferred; vocational or technical certification in vehicle repair preferred • Basic mechanical aptitude and 1-2 years of automotive or diesel repair experience (preferred) • Valid driver’s license • The ability to solve problems and comfort using tools • Excellent customer service skills and communication skills • The ability to work well as part of a team and outside • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role.

The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years.

Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.

Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

This position also requires the ability to push/pull truck tires on a regular basis that exceed 100 pounds.

Penske is an Equal Opportunity Employer About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.

Visit Go Penske to learn more.

Job Category: Vehicle Maintenance/Mechanics/Technicians Job Function: Truck Maintenance Job Family: Vehicle Maintenance Address: 2528 Commodity Cir Primary Location: US-OH-Sharonville Employer: Penske Truck Leasing Co., L.P.

Req ID: 2602965
Not Specified
Structural Engineering Manager
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Job Title: Structural Engineering Department Manager

Location: Cincinnati, OH

About Jedson Engineering

Jedson Engineering provides full-service engineering, procurement, and construction management solutions to clients in industrial and manufacturing sectors. We deliver practical, innovative designs while focusing on safety, quality, and client satisfaction.

Position Overview

Jedson Engineering is seeking a Structural Engineering Department Manager to lead and grow our structural engineering group in Cincinnati, OH. The ideal candidate will have strong technical expertise in structural design, proven leadership skills, and the ability to manage both people and projects.

Key Responsibilities

  • Lead and manage the Structural Engineering department, including supervising engineers, designers, and drafters.
  • Oversee structural engineering deliverables across industrial and commercial projects (steel, concrete, foundations, buildings, and equipment structures).
  • Provide technical guidance, quality assurance, and mentorship to team members.
  • Collaborate with project managers and other discipline leads to ensure on-time, on-budget delivery.
  • Develop staffing plans, assign resources, and support career growth of the team.
  • Maintain department standards, procedures, and best practices.
  • Build and maintain strong client relationships through technical leadership and excellent communication.
  • Support business development efforts, including proposal preparation and project estimating.

Qualifications

  • Bachelor’s degree in Civil/Structural Engineering
  • Experience in structural engineering leadership/management role.
  • Strong knowledge of structural design codes (AISC, ACI, ASCE, etc.).
  • Experience with industrial projects (manufacturing, chemical, pulp & paper, or similar).
  • Proficiency in structural analysis and design software (STAAD, RISA, RAM, or equivalent).
  • Excellent communication, leadership, and organizational skills.

Why Join Jedson?

  • Lead a highly skilled team with growth opportunities.
  • Be part of a collaborative, client-focused culture.
  • Competitive compensation and benefits package.
Not Specified
Sr Electrical Engineer (W2 Contract Only)
✦ New
🏢 CBTS
Salary not disclosed
Blue Ash, OH 1 day ago

Role: Sr Electrical Engineer

Location: Blue Ash, OH

Duration: 6 Months CTH


Job Description:

The Sr Electrical Engineer is responsible for designing, developing and testing electrical designs for specialized equipment. This position has comprehensive knowledge of equipment, business and customer requirements that drive the design of the technical solutions and participates in all phases of product development lifecycle, including the analysis, design and equipment construction, and installation support of designed equipment and confers with other engineering staff for programming and site startup support.

This is an on-site position in the Cincinnati, Ohio, Blue Ash area.


Responsibilities

  • Designs and conducts research to evaluate electrical systems, products, components, and applications.
  • Assists field engineers with installation of designed systems and verifies proper build of designed systems.
  • Develops electrical products that conform to standards and customer requirements, researches and tests manufacturing and assembly methods and materials.
  • Prepares technical drawings and specifications for electrical control panels.
  • Develops manufacturing processes by designing and modifying equipment for building and assembling electrical components.
  • Assures product quality by designing electrical testing methods; testing finished products and system capabilities to ensure conformance to design and equipment specifications and compliance with operational, safety, or environmental standards.
  • Prepares product reports by collecting, analyzing, and summarizing information and trends.
  • Resolves required changes, and support solution to complete designed equipment during installation.
  • Maintains product database by writing computer programs.
  • Additional duties as assigned.


Qualifications / Requirements

  • Bachelor’s Degree in Electrical Engineering, Electrical Engineering Technology or related field; or an equivalent combination of education and experience.
  • 5 – 8 years previous professional electrical engineering experience
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
contract
Field Service Technician
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Valco Melton, a world leader in adhesive application, fluid handling, and quality assurance systems, is seeking a Field Service Technician to join the Field Service team based out of our world headquarters in Cincinnati.


The Field Service Technician will install, repair, and service Valco Melton's adhesive dispensing and quality assurance systems at customer sites. The Technician will also advise and train customer personnel in the operation of Valco equipment. Applicants must have general technical aptitude, ideally some prior experience working with machinery, and will need to work off of engineering drawings and electrical and pneumatic schematics.


This position will be based out of Valco Melton’s headquarters in Cincinnati, but approximately 80% of time will be spent traveling to and working at customer facilities out of town. The majority of this travel will be overnight trips to other states. This role will also entail working 2 weekends per month, on average.


In addition, travel may include occasional international trips to Canada.


This position will offer extensive opportunities for overtime and double time. With base salary + overtime, potential earnings can range from $70,000 to $95,000 annually.


Specific Responsibilities:


  • Provide service and customer support during field visits or dispatches.
  • Carry out all on-site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Determine customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers through high-quality work and winning customer service attitude.


Minimum Qualifications:


  • High school diploma or equivalent; OR certification/diploma from relevant trade/vocational school.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Working knowledge of electrical and/or pneumatic control technology.
  • Ability to work flexible hours and adapt to changing work schedules.
  • Class 3 driving license and fluency in English.
  • Ability to lift loads of ~50 pounds.


Preferred Competencies:


  • Business-level Spanish (preferred).
  • Knowledge of single- and three-phase power connections.
  • Ability to navigate/program PLC/CNC equipment.


Benefits Package:


  • Medical, dental, and vision insurance.
  • Vacation and personal time.
  • 401(k) with employer match.
  • Profit-sharing program.
  • Paid parental leave.
  • Employer-paid life insurance.
  • Free short-term disability insurance.
  • Professional development assistance.
  • Employee assistance program.
  • Free on-site fitness center and exercise amenities
Not Specified
Planning Lead
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses in the UK under * and other specialist shop banners, together with its Ocado Solutions division.


Ocado Solutions is responsible for corporate partnerships, providing the Ocado Smart Platform ("OSP") as a service to retailers around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications required to operate a world-class online grocery business. It is underpinned by Ocado's proven expertise and experience as a dedicated online grocer in the UK.


Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Kroger to help it redefine the grocery customer experience in the United States through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce!


Job Summary

We’re looking for a hands-on Planning Manager / Lead to oversee daily sales and delivery capacity planning for our US operations. In this role, you’ll make sure we have the right people, routes, and resources in place to meet customer demand efficiently and on time.


You’ll work closely with teams across Kroger and Ocado to balance service quality, cost, and capacity — while driving improvements that make our network smarter every day. If you’re a strong leader who thrives in fast-moving, data-driven environments and enjoys solving complex operational puzzles, this is the role for you.


Key Responsibilities

  • Lead the daily delivery of sales and capacity plans to meet customer demand.
  • Partner with supply chain, retail, and operations teams to align planning strategies.
  • Optimize routes, capacity, and resources to boost efficiency and service levels.
  • Develop and execute contingency plans for operational disruptions.
  • Deliver logistics projects and continuous improvement initiatives.
  • Collaborate with key stakeholders across the US and UK to ensure alignment.
  • Build and support a high-performing, inclusive planning team.
  • Maintain and promote strong health and safety standards.


Skills

  • Strong analytical and planning skills, including demand forecasting and logistics optimization.
  • Proficiency with Excel or similar planning tools.
  • Excellent communication and stakeholder management skills.
  • Comfortable leading through change and making data-driven decisions.
  • Background in project management, data analysis, or continuous improvement.
  • Experience working in a 24/7 logistics or operations environment.


Location

Our Planning Lead position is located in our Monroe, OH, Kroger Fulfillment Center


For a sense of who we are and what we deliver we invite you to explore online to learn more about Ocado Technology and Ocado Engineering, which directly support the Ocado Solutions division, and take the next step in what will be an amazing career with us.


Learn about our partnership with Kroger:

  • Kroger Bets on Robots With Ocado Deal
  • Meet Ocado, Kroger’s Newest Weapon in Its Grocery Delivery War with Amazon and Walmart
  • Check out this video about our advanced robotics technology


Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law

Not Specified
EH&S Manager
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Environment, Health & Safety (EH&S) is a strategic pillar of our business, supporting operational excellence and a strong safety culture. This role leads all EH&S activities at the site level, ensuring compliance, risk reduction, and continuous improvement aligned with Givaudan's global standards. Reporting to the Site Director, you will partner closely with site leadership and regional peers to drive cultural change and strengthen EHS capabilities. The position plays a critical role in influencing leaders, managing risk, and embedding EH&S as a shared responsibility across the organization.



Your Title: EH&S Manager


Your Location: Onsite - Carthage, Ohio


You Will Report To: Site Director



Responsibilities

Lead and Influence




  • Advise and coach site leadership on all EH&S matters, strengthening EH&S as a line responsibility




  • Develop and deploy the site EH&S vision aligned with global OPS/EHS strategy and local regulations




  • Manage risk and lead cultural change to reduce the likelihood of EH&S incidents




  • Ensure full compliance with EHS regulations and environmental permits (air, wastewater, stormwater)




  • Implement safety and health programs to ensure they are in place.




Collaborate and Mentor




  • Coach and mentor direct reports, supporting execution and career development




  • Lead all site EH&S training for employees and contractors




  • Deploy behavior-based safety programs and ensure emergency planning




  • Facilitate the site safety committee and guide identified issues to closure




  • Maintain relationships with external partners, authorities, and communities




  • Be the primary contact for federal, state, and local EHS regulatory agencies




  • Partner with internal functions including Regulatory, IT, and Regional Leadership




Improve Efficiency and Improve Results




  • Complete and submit all required regulatory reports accurately and on time




  • Own KPI reporting and initiate corrective actions to meet agreed targets




  • Analyze trends from audits, incidents, and near-miss reports and present insights to leadership




  • Support Process Safety Management activities, including PHAs and action tracking




  • Manage hazardous and non-hazardous waste programs




  • Maintain all required EH&S documentation





Your Professional Profile Includes


  • Bachelor's degree in Chemistry, Engineering, EH&S, or a related field




  • 5-10 years of EH&S experience, including prior plant or site-based EHS leadership




  • Applicable country-specific EH&S certifications




  • 5+ years of experience with Hazard identification, risk assessment, risk control, Root cause analysis, Process Safety Management, Auditing and compliance management




  • Health & Safety management systems




  • Environmental permit management




  • Emergency management




Compensation and Benefits

The established salary range for this position is $143,000-160,000. Actual compensation will depend on individual qualifications. Medical, dental, and vision coverage and a high-matching 401(k) retirement plan.


#LI-Onsite



At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

Not Specified
Manufacturing Engineer
✦ New
Salary not disclosed
Blue Ash, OH 1 day ago

Pacific Piston Ring Co., Inc., established in 1921, focuses on custom-made components for aerospace and industrial manufacturers. For over 100 years, the company has continuously adapted to customer needs, illustrating consistent and cost-effective manufacturing with the highest levels of product quality and reliability.


Maverick Molding Company is recognized globally as a leading expert in high-temperature polyimide composites. Maverick Molding focuses on delivering the highest temperature and best-performing polyimide products in the market.


The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.



Responsibilities


  • Provide Process Engineering support for development, changes, and improvements to manufacturing operations.
  • Drive process improvements through data collection and analysis.
  • Use formal problem-solving techniques to identify and resolve equipment and process issues.
  • Engineer in-house and subcontractor solutions for tooling, machine design changes, improvements, and repairs.
  • Able to identify and respond with solutions to unforeseen problems.
  • Diagnose, troubleshoot, and implement engineering solutions for repetitive equipment failures.
  • Ensure engineering solutions meet requirements for safety, cost, time, and quality.
  • Evaluate risks and make decisions, acting with a sense of urgency.
  • Take ownership of assigned projects from planning through implementation.
  • Participate in the development and maintenance of engineering procedures.
  • Able to manage multiple projects and tasks.
  • Demonstrates independent decision-making and action.



Qualifications


  • BS in Mechanical, Manufacturing Engineering, or related field. Consideration will be given for relevant experience.
  • 5+ years of experience in a similar role.
  • Knowledge of composite materials is highly preferred.
  • Experience with machine shop equipment (CNC, Lathes, Grinders) is preferred.
  • Self-starter with the ability to work independently.
  • Proficient with Microsoft Excel and Word applications. Experience in Minitab is a plus.
  • Excellent communication skills.
  • Experience with Lean, Six Sigma, Kaizen, Kanban, and 5S
Not Specified
Senior Manufacturing Engineer
✦ New
Salary not disclosed
Blue Ash, OH 1 day ago

Required Skills & Experience


3+ years' experience coordinating pilot builds and production readiness activities in a regulated manufacturing environment.

Strong experience with manufacturing data collection, processing, and analysis.

Hands‑on interaction with manufacturing data storage and visualization platforms (e.g., Illuminator or similar systems).

Bachelor’s degree in Engineering (Manufacturing, Industrial, Mechanical, Chemical, or related).

Experience in medical device manufacturing or similarly regulated industries

Strong understanding of GMPs, validation principles, and data integrity requirements


Job Description


An employer is seeking Senior Manufacturing Engineer with a strong focus on manufacturing data collection, pilot execution, and process control to support medical device production in the Blue Ash, OH area. This role bridges manufacturing execution with data systems to enable robust process monitoring, capability analysis, and continuous improvement. The ideal candidate excels in pilot build coordination, manufacturing data systems, and translating production data into actionable insights that support compliance, efficiency, and scalability.


Core responsibilities will include:

-Support New Product Development (NPD) and manufacturing scale‑up in compliance with FDA, ISO 13485, and internal quality systems.

-Plan and execute engineering and pilot builds, coordinating cross‑functionally to transition processes into full production.

-Develop and execute process characterization plans to identify and optimize CPPs and CQAs.

-Design and execute DOE and statistical analyses; establish process capability metrics (Cp/Cpk, Pp/Ppk).

-Define and implement process control limits, control plans, and monitoring strategies using manufacturing data systems.

-Lead Measurement System Analysis (MSA) and Gage R&R activities to ensure data integrity and measurement reliability.

-Provide hands‑on manufacturing support during development, qualification, validation, and production stabilization.

-Author and execute protocols and audit‑ready completion reports in support of process validation and regulatory inspections.

-Support validation and troubleshooting of PLC‑controlled manufacturing systems in collaboration with automation and controls teams.

Not Specified
Automation Fabrication Technician
✦ New
Salary not disclosed
West Chester, OH 1 day ago

Automation Fabrication Technician

Second Shift: Monday - Thursday 4:00 pm - 2:30 am

The Automation Fabrication Technician plays a primary role in the day-to-day operation of Trew’s advanced sheet metal fabrication system. This state-of-the-art system is comprised of many elements including Laser cutters, press brakes, folder, part sorting robots, part forming robots, and automated sheet metal storage and retrieval.

The Automation Fabrication Technician is a key member of Trew’s fabrication team and has a wide range of responsibilities across all elements of the system. They possess a diverse skillset and contribute to the entire value stream including capacity planning, machine programing, machine operation, final quality, and continuous improvement.

Key Responsibilities

  • Machine Operation:
  • Operate all key elements of the sheet metal fabrication system.
  • Identify, resolve, and prevent issues within the system.
  • Software:
  • Utilize specialized software packages to program and operate all major elements of the sheet metal fabrication system.
  • Business Process:
  • Work with Automated Fabrication Supervisor to estimate fabrication times, balance workload, and manage work in progress to meet production schedules.
  • Regularly assess system performance against established benchmarks.
  • Maintenance:
  • Perform routine checks, replace consumables, and perform preventative maintenance to ensure uptime of the system.
  • Training:
  • Willingness to learn new skills and software tools via formal training programs and informal on-the-job training.

Requirements

  • Must possess excellent problem solving and communication skills, strong attention to detail, and willingness to learn.
  • Must be able to work independently and as part of a team.
  • Must have a good understanding of electrical and mechanical systems.
  • The work environment is a warehouse assembly and fabrication facility. It will involve exposure to materials-handling equipment, the need to stand for extended periods, the need to follow safety protocols, and the requirement to lift and move heavy objects.
  • Must be able to travel intermittently (less than 10%) for training.

Education / Experience

  • Associate's degree in an engineering or manufacturing discipline (MET, EET, Electro-Mechanical, Mechatronics, Advanced Manufacturing, or similar).
  • -OR-
  • Experience programming and operating metal forming machines (Laser, Punch, Press Brake, Mill, Lathe).
  • Computer competence and deep knowledge of sheet metal fabrication is strongly preferred (Laser Technology Tables, Bend parameters, Automatic material loading/unloading, Lights out operation).

TREW’s story:

Business gets done working together. Successful business happens when trusted partners work together, to win together. At TREW we know that our customers buy solutions and technology built by people. With over 500 team members, we work fearlessly every day to do the right thing, even when no one is watching. From seasoned professionals to undergraduate co-ops, our team members enjoy seeing the impact of their contributions every day.


Trew is an equal opportunity employer. Applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, ge

Not Specified
Senior Technical Support Analyst
✦ New
Salary not disclosed
Cincinnati, OH 1 day ago

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support


JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

  • Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
  • Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
  • Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
  • Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
  • Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

  • Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
  • Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
  • Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
  • Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
  • Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
  • Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

  • Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
  • Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

  • Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
  • Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
  • Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

  • Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
  • Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

  • Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
  • Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
  • Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

  • Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
  • Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

  • Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
  • Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
  • Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

  • Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
  • Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

  • Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

  • 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
  • Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
  • Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

  • Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
  • Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
  • Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
  • Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
  • Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
  • Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
  • Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
  • Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
  • Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

  • Apple Device Support/Deployment certifications.
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
  • VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

  • Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
  • May require limited travel for deployments, vendor meetings, or training.
Not Specified
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