Engineering Jobs in Brook Park, OH

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Manager, Engineering

Location: United States or Canada; Remote

Experience: Senior/Manager

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.

Applicants must hold U.S. citizenship.

Job Responsibilities

• 
  
• Lead and manage a team of engineers, focusing on project execution and team development.
  
• Ensure that engineering work aligns with technical and business requirements.
  
• Oversee project planning, execution, and delivery, managing timelines and resources.
  
• Collaborate with product managers and other teams to drive project success.
  
• Implement and maintain engineering processes and best practices.
  
• Monitor and ensure the quality of engineering deliverables.
  
• Provide guidance and support to team members, fostering their growth.
  
• Address and resolve technical and project-related issues.
  
• Manage resource needs and allocation for engineering projects.
  
• Track and report on project progress and team performance.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field
  
• 7+ years of experience in software engineering, with at least 3 years in a leadership role.
  
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
  
• Proficiency in team management, process improvement, and effective communication.
  
• Ability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
  
• Ability to oversee project execution, collaborate across departments, and ensure timely delivery of high-quality software products.
  
• Comprehensive knowledge of departmental operations, budget management, and strategic planning.
  
• Knowledge of software development life cycle, agile methodologies, and performance optimization.
  

Technical Skills and Experience

• 
  
• Hand-on experience with programming in C/C++ and Go.
  
• Strong background in building scalable software systems for multi-cloud (AWS, Azure) and on-premise environments.
  
• Experience with cryptographic libraries and frameworks.
  
• Experience integrating with external systems using APIs for push-based (webhooks, pub/sub, streaming) and pull-based (polling, REST/RPC/gRPC) data exchange.
  
• Strong knowledge of event-driven and message-oriented architectures, using tools such as Kafka, cloud-native pub/sub systems or similar.
  
• Familiarity with containerization (docker, podman) and orchestration (Kubernetes) for deployment and scaling in distributed environments.
  
• Experience with deep cryptographic object inspection, secure protocol implementation (TLS, PKI, key management), and certificate validation a big plus.
  
• Experience with static analysis tools and techniques, including parsing, bytecode analysis, and vulnerability detection a big plus.
  
• Exposure to endpoint agents, scanning tools, and security integrations a big plus.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Integration Engineer

Location: United States; Remote

Experience: Mid Level

Job Function: Integrations

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Keyfactor has an opening for a full-time Integration Engineer to assist our sales and delivery organizations by building integrations between our core products and customer enterprise systems (web servers, networking platforms, ticketing systems, cloud hosting environments, CI/CD platforms,etc.) and IoT devices and platforms (Azure IoT Hub, AWS IoT, PTCThingworx, etc.)Integrationsprimarily involve extendingKeyfactorPKI lifecycle management intocustomer enterprisesystems.

The position will involve working with Sales Engineers to create prototype integrations during the demonstration and proof of concept phases of the sales cycle, and with Platform Solutions Architects during the product delivery phase to create production-quality integrations. The position involves directly working with clients todeterminetheir specific technical integration requirements and requires software development skills to implement those requirements. In addition, the candidate willassistin the creation of solution guides and training labs for use by our delivery organization and technology partners.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

• 
  
• Work closely with sales engineering and delivery teams to design and develop code-based integrations between the Keyfactor platform and customer enterprise systems and IoT device management platforms.
  
• Work with prospective and existing customers todeterminetechnical and operational requirements for Keyfactor integrations.
  
• Provide customers, partners, and Keyfactor support personnel with integration documentation.
  
• Create solution guides and training labs.
  
• Be flexible and effectively manage time and tasks in a dynamic and rapidly growing company.
  

Minimum Qualifications, Education, and Skills:

• 
  
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  
• Fundamental proficiency with industry-standard operating systems and business application suites.
  
• Software development using the Microsoft .NET stack (C#, IIS, MSSQL, AD/Entra, PowerShell, etc.)
  
• Internet systems development using HTTP and web services. (Experience consuming 3rdparty APIs)
  
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
  
• Familiarity with digital certificates and their usage.
  
• Strong interpersonal communication and writing skills.
  
• Technical troubleshooting and problem-solving skills.
  
• Effective time management, projectmanagementand prioritization skills. Ability to work independently.
  
• Experience with DevOps technologies like Kubernetes orHashicorpVault andTerraforma plus.
  
• Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
  

#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Company Overview

The Horsburgh & Scott Company is a leading manufacturer of industrial gears and custom gear drives, with 140 years of engineering and manufacturing expertise. Our commitment to quality and innovation ensures that we deliver the highest quality gearing products and services to our customers. To learn more about our Company and capabilities, visit our website at Horsburgh & Scott | Gear Manufacturer and Gearbox Repair.

Primary Job Functions:

Perform engineering functions for custom design products. These functions will include (but are not limited to:

• Gear tooth geometry analysis and ratings.
• Shaft deflection analysis.
• Bearing life analysis and selection.
• Lubrication system design.
• Housing design.
• Gear drive layout.
• Assembly and testing notes.
• Review and approve drawings from designer detailers for release to the shop.
• Enter requisition text for major raw material items into BaaN system for purchase.

Secondary Job Functions:

• Point contact for technical communications (post order) with customers and sales personnel.
• Disposition Nonconforming Material Reports (NMR’s).
• Issue Engineering Change Notices (ECN’s) when appropriate.
• Support shop / assembly when questions or issues come up.
• Create detail drawings when necessary.
• Other functions as required by management.

Qualifications:

• B.S. Mechanical Engineering.
• Minimum of five years' experience in linear/rotational machine design a must (experience within gear industry preferred).
• 3-D modeling experience, Solid Works experience a plus.
• Able to read and understand machine drawings.
• BaaN (ERP System) experience a plus.
• Microsoft Office applications.
• Strong verbal and written communication skills.
• Creative thinker and problem solver.
• Capable of managing multiple priorities.
• Participate in H&S Safety program.
• Able to perform the essential functions of the position with or without accommodation.

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Our work culture:

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Honesty
• Hard work
• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”

To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.

Jergens offers employees

• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports to: Director of Manufacturing

Responsibilities

• Has a thorough understanding of our company’s materials, supplies, equipment, and production capabilities. Assists less experienced planners by providing information, as necessary.

• Confers with manufacturing to ensure the coordination of all functions involved in the production, inventory management, and quality assurance of the product by scheduling workloads and establishing lead times for manufacture of the product.

• Works from inventory and production requirements/reports, drawings, written and verbal instructions to plan and determine operational scheduling/planning of assigned manufacturing operations.

• Reviews on hand component quantities versus allocated quantities using data system and determine which components need additional shop orders released to produce additional product.

• Reviews order requirements using data system and adjust lot quantities appropriately based on part history and customer need.

• Evaluates alternative methods to produce finished product if standard components are not readily available to meet customer needs.

• Provides accurate feedback to sales as to delivery dates and advises when problems arise that will affect deliver to the customer. Assists less experienced planners with more complex issues.

• Effectively manages the scheduling process and adjusts when changes are necessary and provides creative solutions to difficult situations.

• Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement.

• Maintains timely and accurate records and reports, as required.

• Is timely and effective in responding to customer and production issues.

• Develops and maintains effective working relationships with internal and external resources.

Requirements

• High school education is required. At least some college education in a related field is preferred.

• Has the necessary training to be proficient in the position.

• Has at least two years of experience of successful related experience within another company function or organization.

• Is fully trained and capable of responding to all normal daily planning issues with a minimal need for direction from the supervisor.

• Has excellent communications and interpersonal skills to be able to interact effectively with internal and external resources.

• Has excellent computer skills and is proficient with all related company systems and programs.

• Has strong analytical and problem-solving abilities.

• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

• High energy with a sense of urgency in responding to production scheduling issues.

• High level of personal and professional integrity.

• Is committed to the company’s values.

• Attention to detail in maintaining required records and reports.

• Responsible for handling starting up commercial construction projects
• Will review schedules, assist with kick-off meetings & meeting agendas
• Will assist with contract negotiations, government contracts, submittals and RFI’s
• Will participate in LEED certification
• Will assist in all project management activities
• Will handle change order requests from tenants, review pricing and submit to Senior Project Manager
• Must have strong communications skills
• Experience writing documentation is required
• Experience with Procore, Bluebeam is a huge plus!
• Bachelor of Civil Engineering , Construction Management or Construction Engineering is preferred
• Over 50 years of industry experience!
• Family oriented firm with clients across 13 states!

Stevens Engineers & Constructors has an excellent opportunity for an experienced and highly motivated Project Manager to join our Cleveland Operations Team. The ideal candidate will have project management experience in industrial construction markets. The Project Manager position is responsible for providing oversight for all phases of industrial construction projects, including coordinating employees, subcontractors, materials, equipment, while ensuring that specifications are being followed, and work is performed within quality standards as well as on schedule and within budget.

The ideal candidate will also have a client-focused approach and will work well independently and as part of the project team.

Stevens offers a competitive salary commensurate with experience, along with an excellent benefit package. This is a perfect career opportunity to join an experienced group of professionals that are committed to providing our customers with quality results.

Essential Duties and Responsibilities

Provide leadership to establish and maintain effective and harmonious working relationships with all those involved in the project.

Organize and execute the project safety compliance program within the guidelines of company policies. Initiate project safety meetings for on-site supervisors and labor force.

Interface with the client as his primary contact, by receiving and communicating initial project setup information and periodic project status, writing significant project related correspondence, and representing the Company in meetings.

Develop and maintain a thorough understanding of the provisions and requirements of all contract documents, including plans, specifications, owner’s contract, subcontracts and purchase orders.

Develop and/or analyze the preliminary project documentation, such as project code of accounts, subcontracts and purchase orders.

Organize and plan the execution of the physical work.

Develop the project schedule and direct its long-term planning and execution.

Communicate/coordinate schedule and plan with subcontractors and vendors.

Recognize on-site activities which may impede project progress or jeopardize compliance to project/contract requirements.Prepare and submit related informational documents to the client or other responsible parties and implement corrective measures.

Maintain strict control of the project budget for each work activity. Report monthly on the progress and current profitability of the project.

Write subcontracts and purchase orders for field generated purchases and contracts. Review and approve related subcontractor and vendor invoices and change requests.

Prepare, quote and negotiate contract changes with General Manager’s guidance.

Maintain open communication with all other support and business units involved with the project.

Maintain open line of communication with the local union officials.

Promote goodwill with clients, architects, engineers etc., to facilitate construction activities and future repeat business.

Supervise the project activities of the on-site project engineer, field superintendents, office manager and clerk.

Participate in bidding, pre-construction services, budgeting and Continuous Improvement Programs.

Skill Requirements

A Bachelor’s Degree with major coursework in Construction Management Construction Science, Building Science, Engineering, or a related field is preferred.

Five (5) years of project management experience in the construction industry.

Able to multitask, prioritize, and manage time efficiently.

Able to manage team of employees and multiple projects.

Experienced at compiling and following strict budgets.

Excellent verbal and written communication skills.

Accurate and precise attention to detail.

Goal-oriented and organized leadership.

Able to analyze problems and strategize for better solutions.

In-depth understanding of the construction industry.

Organized and able to create multiple timelines, budgets, and schedules.

Knowledge of local, state, and federal building code regulations.

Able to build solid relationships with team members, vendors, and customers.

Computer Skills: Proficient with Microsoft Office; Microsoft Project and experience with construction / project management software.

Equal Opportunity Employer

Stevens Engineers & Constructors, Inc., is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.

We are proud to be a Drug Free Workplace that places Safety First!

*Please Note: Uprite Construction is not accepting resumes from third-party agencies for this position. Any unsolicited resumes will be considered Uprite Construction's property, and no fees will be paid for unsolicited referrals.*

The Superintendent will oversee on-site construction activities, ensuring projects are completed on time, within budget, and to the highest quality standards. This role involves managing subcontractors, coordinating schedules, ensuring safety compliance, and maintaining effective communication with project stakeholders. The ideal candidate will have a proven track record in multifamily and mixed-use construction, with strong leadership and organizational skills.

What You'll Do:

• Lead all on-site construction activities for multifamily and mixed-use projects, ensuring alignment with project goals, timelines, and budgets.
• Coordinate daily activities of subcontractors, vendors, and consultants to maintain smooth project flow.
• Enforce safety standards and conduct regular safety meetings to ensure a safe working environment.
• Oversee quality control processes, inspecting work regularly to ensure compliance with plans, specifications, and building codes.
• Develop and maintain detailed project schedules, proactively addressing potential delays or conflicts.
• Collaborate with project managers, architects, and engineers to resolve design or construction challenges.
• Maintain daily logs of construction activities, site conditions, and progress.
• Conduct pre-construction meetings with subcontractors to clarify expectations and scope.
• Manage inspections and ensure all necessary permits and approvals are obtained.
• Drive efficiency and cost savings by identifying and implementing process improvements.
• Communicate effectively with clients and stakeholders, providing regular updates on project progress.

What You'll Bring:

• Minimum of 8 years of experience as a superintendent in multifamily and mixed-use construction.
• Extensive knowledge of construction methods, materials, and safety regulations.
• Proven ability to manage complex schedules and multiple subcontractors.
• Strong problem-solving skills and ability to adapt to evolving project needs.
• Excellent verbal and written communication skills.
• Proficiency in construction management software (e.g., Procore, Bluebeam) and MS Office Suite.
• OSHA 30 certification or willingness to obtain.
• Bachelor’s degree in construction management, engineering, or a related field preferred but not required.
• Experience with podium construction, Type V wood-frame, and Type III structures.
• Background in mixed-use projects, including retail and residential components.
• Familiarity with LEED standards or sustainable building practices.

What We'll Provide:

• Medical, Dental and Vision insurance in accordance with plan guidelines.
• Safeharbor 401K plan with quarterly company match.
• Up to 3 weeks of PTO per year.
• 10 Paid Holidays per year.
• Company paid life insurance.
• Company bonus plan

About Us

Uprite Construction was established in 1991 as a multi-service construction company specializing in project site development, ground-up, new construction, renovations, and tenant improvements for the commercial and industrial sectors. Check us out at !

We appreciate your interest in employment with Uprite Construction. Uprite Construction is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.

Company Overview

The Horsburgh & Scott Company is a leading manufacturer of industrial gears and custom gear drives, boasting nearly 140 years of engineering and manufacturing expertise. Our commitment to quality and innovation ensures that we deliver the highest quality gearing products and services to our customers. To learn more about our Company and capabilities, visit our website at Horsburgh & Scott | Gear Manufacturer and Gearbox Repair.

Job Summary:

As a Machine Operator for H&S, you'll be setting up and operating Boring Mills, Lathes, Hobbing, and Grinding Machines to machine industrial gearing parts to specific tolerances. The operator is responsible for operating controls, setting offsets, editing programs, some deburring, and performing self-inspection of parts in-process and upon completion for conformance to requirements. The Operator will also use large overhead cranes and other large equipment.

Primary responsibilities:

• Operate machine tools such as lathes, milling machines, and grinders to produce metal parts.
• Review electronic or written blueprints or specifications for a job.
• Calculate where to cut or bore.
• Shape steel, aluminum, titanium, plastic, silicon and other materials.
• Determine how fast or slow work piece is fed into machine.
• Determine how much material to remove.
• Select tools and materials for the job.
• Plan the sequence of cutting and finishing operations.
• Mark the work piece to show where cuts should be made.
• Position work piece on the drill press, lathe, or milling machine.
• Monitor and control feed rate and speed.
• Ensure work piece is properly lubricated and/or cooled.
• Regulate temperature of work piece.
• Detect problems by listening for specific sounds.
• Adjust cutting speed to compensate for harmonic vibrations.
• Monitor the accuracy of cuts.
• Replace dull cutting tools.
• Check accuracy of work against blueprints and specifications.
• Produce large quantities of parts.
• Determine how automated equipment will cut a part.
• Determine cutting path.
• Concert path, speed, and feed information into set of instructions for machine tool.
• Use manual and computer-controlled machinery.
• Write basic programs.
• Modify programs in response to problems.

Qualifications and Experience

• Minimum of five years' experience on CNC Horizontal Boring Mills, Lathes, and Grinders, and proficiency with large-part machining and blueprint reading; with the understanding of geometric tolerancing and dimensioning.
• CNC programming experience a plus.
• Must be able to perform own setups, measure parts that consistently result in precision quality parts.
• Large overhead crane experience and move large work pieces.
• Must be able to edit G and M-codes, trouble shoot jobs and make adjustments as required.
• Strong shop mathematics (trigonometry) aptitude and the ability to use precision measuring instruments (calipers, mics and other gauges).
• Must have the ability to use a feed and speed chart or calculator to determine appropriate feeds, speeds, and depths of cut.
• Understanding of metal properties and appropriate cutting tools.
• Positive attitude required; dependable, self-starter and the willingness to help others.
• Ability to work in a large manufacturing environment and performs well with minimal supervision.
• Must be able to perform the essential functions of the job with or without accommodation.

We are seeking an experienced CNC Programmer with strong Mastercam experience to support large-part machining on Horizontal Boring Machines (HBMs) and Vertical Turret Lathes (VTLs). This role is responsible for developing, optimizing, and supporting CNC programs from print through production, with hands-on involvement in setups, prove-outs, and continuous improvement.

The ideal candidate has experience programming and supporting heavy machining operations using TOSNUC and FANUC controls, and works comfortably on the shop floor with machinists, engineering, and quality.

Key Responsibilities

• Program CNC machines using Mastercam (2D and 3D toolpaths)
• Develop and support programs for:
• Horizontal Boring Machines (HBMs)
• Vertical Turret Lathes (VTLs)
• Select tooling, inserts, and machining strategies for large and heavy components
• Support machine setups, prove-outs, and first article inspections
• Optimize feeds, speeds, and toolpaths for:
• Heavy roughing
• Stable finishing
• Tool life and cycle time improvement
• Work with TOSNUC and FANUC CNC controls
• Interpret blueprints, specifications, and GD&T
• Create and maintain setup sheets, tooling lists, and program documentation
• Troubleshoot machining, dimensional, and process issues on the shop floor
• Collaborate with machinists, engineering, and quality teams
• Maintain program revision control and machining standards
• Promote safe machining practices and continuous improvement

Required Qualifications

• 3+ years of CNC programming experience
• Strong hands-on experience with Mastercam
• Experience programming or supporting HBMs and/or VTLs
• Working knowledge of TOSNUC and FANUC controls
• Strong blueprint reading and GD&T skills
• Experience supporting setups and production machining
• Ability to troubleshoot machining and dimensional issues
• Good communication skills and a team-oriented mindset

Preferred Qualifications

• Experience machining large or heavy components
• Experience with multi-axis positioning and complex setups
• Familiarity with large-part materials (carbon steel, alloy steel, stainless, castings, forgings)
• Lean manufacturing or continuous improvement experience
• Mastercam certification or formal machining training

What We Offer

• Competitive pay based on experience
• Stable workload with large, complex machining projects
• Modern CNC equipment and tooling
• Collaborative shop environment
• Opportunities for growth and advanced programming work
• Benefits: health insurance, PTO, retirement plan, etc.

PilotCBP Air Interdiction Agent

NEW RECRUITMENT AND RETENTION INCENTIVES!

Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission to protect America.

If you are looking for an exciting and rewarding career with excellent pay, exceptional federal benefits and job stability, now is the time to make your move: become an Air Interdiction Agent. AMO is actively recruiting for these full-time security-based opportunities with a streamlined application process. Notably, seasoned pilots and those with military training are in demandAPPLY TODAY!

DONT FORGET TO CHECK OUT THE INCENTIVES SEE SALARY SECTION BELOW!

Duty Locations

Locations are offered based on operational requirements, mission requirements, and critical agency hiring needs as determined by AMO. You must be willing to work at any duty location within the region you select to include but not limited to the following:

Southeast Region:Homestead, FL and CAMB:Aguadilla, PR

Southwest Region: Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TX

NASOC UAS locations:Sierra Vista, AZ; San Angelo, TX

Duties and Responsibilities

As an Air Interdiction Agent (AIA) you will perform aviation-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States. Typical duties include:

• Conducting air patrol, surveillance, and pursuit activities related to the interdiction of smuggled contraband via land vehicles, aircraft, or vessels.
• Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.
• Collecting, refining, and analyzing strategic and tactical intelligence.
• Supporting search and rescue and humanitarian efforts.

Salary and Benefits

Begin your career as an Air Interdiction Agent (AIA) and make up to $85,270 to - $110,846 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location (see below).

Recruitment Incentive:New hires may be eligible to receive a one-time Recruitment Incentive payout of $10,000 after completing Federal Law Enforcement Training Academy (FLETC) (1 year service agreement will need to be completed) (Recruitment Incentive is only available to new Federal employees as described in 5 CFR 575.102. Eligibility will be determined by Human Resources.)

Your starting salary will include Special Salary Rate (SSR); Law Enforcement Availability Pay (LEAP); Recruitment Incentive; and Retention Incentive.

This career ladder position has a grade level progression of GS-11, GS-12, and GS-13. You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52 weeks at each grade level (with supervisor approval).

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive LEAP (amounts below include the SSR + LEAP).

• GS-11, 1st year annual pay - $106,588
• GS-12, 2nd year annual pay - $127,754
• GS-13, 3rd year annual pay - $151,918

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 10% Retention Incentive (amounts below include the SSR + LEAP + 10% Retention Incentive UAS Sites: Sierra Vista, AZ; Grand Forks, ND; San Angelo, TX).

• GS-11, 1st year annual pay - $115,115
• GS-12, 2nd year annual pay - $137,974
• GS-13, 3rd year annual pay - $164,071

Example of annual compensation for the first three years at our new-hire locations which are currently authorized to receive a 25% Recruitment Incentive (amounts below include the SSR + LEAP + 25% Recruitment Incentive CAMB location only; Aguadilla, PR).

• GS-11, 1st year annual pay - $127,906
• GS-12, 2nd year annual pay - $153,305
• GS-13, 3rd year annual pay - $182,302

Retention Incentive: Retention Incentive is contingent on eligibility. Eligibility will be determined by Human Resources.

• RI: Retention Incentive (25% for UAS Sites, Sierra Vista, AZ, Grand Forks, ND, San Angelo, TX)

• RI: Retention Incentive (25% for Key West, FL)

RI: Retention Incentive (25% for Caribbean Air and Marine Branch (CAMB) and subordinate locations)

Air Interdiction Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Qualifications

Experience:You qualify for the GS-11 grade level if you possess one (1) year of specialized professional aviation experience performing duties such as:

• Flying as a Pilot-in-Command or sole manipulator in an airplane and helicopter in all environments of flight, including night, poor weather, unfavorable terrain, low altitudes, or speed.
• Evaluating information rapidly and making judicious decisions promptly during in-flight operations.
• Developing strategies and coordinating aircraft and ground assets.
• Using information systems and databases to conduct information surveys, queries, update files and disseminate information.
• Experience may include Operation of an aircraft as Captain, Pilot in Command, Aircraft Commander, First Officer, Certified Flight Instructor, Second in Command, or Co-pilot.

Hiring Minimums:

Certification & Ratings: A current FAA Commercial or ATP Pilot Certification with one of the following ratings:

• Dual Rated: Airplane (Single-engine land or multi-engine land) with instrument rating AND Rotorcraft Helicopter with instrument rating.
• Airplane Rated: Airplane (Single-engine land or multi-engine land) with instrument.
• Helicopter Rated: Rotorcraft Helicopter with instrument rating.
• Equivalent military rating of the above at the time of application (eligibility based on military flight experience must provide official orders, forms or logbooks showing their status as a rated military pilot).

Flight Hours: Pilot Enter on Duty minimums are 1500 flight hours; (up to 500 hours can be waived, reducing the pilot enter on duty minimums to 1000 hours.

250 Pilot-in-Command hours; 75 Instrument hours; 75 Night hours (Flight Hour Waiver available, see Required Documents); and 100 Flight hours in the last 12 months This qualification requirement is currently being waived by OPM through August 5, 2025.

FAA Class 2 medical required for assessment dated within the last 12 calendar months; FAA Class 1, FAA Class 2 or Military medical flight clearance dated within the last 12 months qualifies to start the pre-employment process for the AIA position.

Apply at 750 hours total time: Applicants applying at 750 flight hours are required to obtain at least 1,000 flight hours (depending on the number of hours approved for a waiver) at their own expense before being able to attend the 3-part flight assessment. Applicants must still meet 250 Pilot-in-Command, 75 instrument, and 75-night hours (100 flight hours in the last 12 months. This qualification requirement is currently being waived by OPM through August 4, 2026)

UAS Flight Hours:Applicants may include UAS Predator A (MQ-1), Predator B (MQ-9) flight hours and Predator A (MQ-1), Predator B (MQ-9) or predator-based flight hours. These hours may be credited towards satisfying the ""Total flight time"" 1,500 flight hour requirement only. UAS hours do not count towards the 250 flight hours as a Pilot in Command, 75 flight hours Instrument, and 75 flight hours Night. Flight hour logbooks will be required at the time of your Flight Assessment for verification.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Requirement: Provisions of Public Laws 93-350 and 100-238 allow the imposition of a maximum age for initial appointment to a primary Law Enforcement Officer position within the Department of Homeland Security (DHS). In accordance with DHS Management Directive 251-03, the ""day before an individual's 37th birthday"" is the maximum age for original appointment to a position as a primary law enforcement officer within DHS. The age requirement is also necessary to ensure that you are able to complete the 20 years of applicable service for retirement.

NOTE: The Commissioner of CBP has approved a temporary increase in the maximum allowable age to 40 for original placement into an Air Interdiction Agent position.

Age Waiver: Creditable law enforcement officer service -Covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d), or creditable service covered by Title 5 U.S.C. 8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement. This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference Eligibility: To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decisionIsabellav.Dept of State,the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C. 3312. You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.

Training:This position has a training requirement. You may be required to successfully complete the training requirement as a condition of employment. Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Travel Required: You may be expected to travel for this position based on operational needs.

How to Apply

There Are Three Ways to Apply to Become an Air Interdiction Agent:

• Fill out theAir Interdiction Agent applicant checklistand email it to a recruiter at along with a copy of your resume; OR

• Apply onUSAJOBS;OR

• Apply onAirline Apps.

Stay Updated Opt into CBPs talent repository (highly recommended) by selecting the Contact a Recruiter button. For Position of Interest select Air and Marine Operations, Air Interdiction Agent, then complete the pre-screening questions. Youll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

• Government & Military

Senior Product Manager – Fiber Optic, Broadband Manufacturing

Location: On site in Cleveland, OH

A well-established manufacturer serving the broadband and communications infrastructure sector is seeking a Senior Product Manager to lead strategic growth across a portfolio of fiber optic and broadband connectivity solutions. This is an opportunity to shape the direction of products that support critical network expansion across North America, working at the intersection of engineering innovation, market strategy, and customer engagement.

This role will play a key leadership function in defining product strategy, expanding market presence, and guiding new product initiatives for solutions used by telecommunications providers, utility operators, and broadband infrastructure partners. The ideal candidate combines strong product management expertise with a deep understanding of fiber optic technologies and broadband manufacturing environments.

This Role Offers

• Competitive compensation and comprehensive benefits.
• The opportunity to influence product strategy within a respected manufacturing organization serving the telecommunications and infrastructure markets.
• High visibility with executive leadership and cross functional teams including engineering, sales, and operations.
• A collaborative environment focused on innovation, operational excellence, and long-term market growth.
• Direct involvement in bringing new technologies and solutions to market within the rapidly expanding broadband ecosystem.

Focus

• Develop and execute product and market strategies that drive sustainable revenue growth within the United States broadband and fiber optic infrastructure market.
• Lead strategic planning for a portfolio of products supporting telecommunications and broadband network deployments.
• Guide cross functional teams through the full product lifecycle including development, launch, commercialization, and ongoing market support.
• Collaborate with engineering, manufacturing, and sales teams to align product direction with customer needs and emerging industry trends.
• Identify opportunities to introduce new technologies, expand product offerings, and strengthen competitive positioning.
• Drive new product launch initiatives including market introduction plans, pricing strategy, customer trials, and sales enablement activities.
• Build strong relationships with key customers, channel partners, and industry stakeholders to uncover growth opportunities and market needs.
• Monitor industry developments including technology shifts, regulatory changes, and competitive activity to inform product strategy.
• Develop and track key performance indicators that measure product performance, profitability, and market adoption.
• Participate in industry events, trade organizations, and technical forums to strengthen market presence and thought leadership.
• Support proposal development and participation in customer request processes including RFI and RFP submissions.
• Identify opportunities to improve margins, operational efficiency, and overall product portfolio performance.

Skill Set

• Bachelor’s degree in business, Engineering, or a related technical discipline preferred.
• Seven or more years of experience in product management, market management, or business development within telecommunications infrastructure, broadband technology, or related manufacturing environments.
• Strong understanding of fiber optic products, broadband network components, or telecommunications infrastructure markets.
• Experience guiding products through full lifecycle management including development, commercialization, and ongoing optimization.
• Ability to analyze market data, identify trends, and translate insights into strategic product direction.
• Excellent communication skills with the ability to present complex technical and business concepts to diverse audiences.
• Demonstrated ability to collaborate with engineering, sales, and executive leadership teams.
• Experience managing cross functional initiatives and influencing strategic decision making.
• Self-driven professional with strong analytical thinking, business acumen, and leadership capabilities.
• Experience participating in industry associations or technical groups is a plus.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Project Manager / Estimator / Sales Representative – Scaffolding

Job Summar

The Project Manager / Estimator / Sales Representative is responsible for generating new business, preparing scaffold estimates, managing awarded projects, and ensuring successful execution from initial client contact through project completion. This role requires strong knowledge of scaffold systems, construction processes, safety regulations, and customer relationship manageme

.

The position combines sales development, project estimating, and operational management to ensure projects are delivered safely, on schedule, and within budget while maintaining strong client relatio

ns

ibilties

Sales & Business

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ance sctors.

• Build and maintain strong relationships with contractors, plant managers, and projec

t

ect requrements.

• Prepare and deliver proposals, bids, and presentations to

s to secur projects.

• Maintain a pipeline o

f

ts.

Estimatng & Bidding

• Perform site inspections to determine scaffolding scope, access requirements,

ake-offs and lbor estimates.

• Develop accurate project bids including equipment, labor, transport

a

ings, and projec specifications.

• Coordinate with engineering (when required

)

tes meet company p

ofitability goals.
Project Management

• Manage projects

design, equipment, abor, and scheduling.

• Work with operations teams to plan deliverie

s

r project progress andadjust plans as needed.

• Man

a

with OSHA regulations an company safety policies.

•

nitor quality and safety.
Client & Team Coordination

• Serve as the primary point o

f

field supervisors, scaffolderectors, and yard personnel

.

lient requests

.

• Provide upates and repors to management.

Qualifications

• 3+ years experience in scaffolding, c

on

ystems (frame, system scaffold, horing, suspended scaffold, etc.)

.

fety standards.

• Experience withcon

s

iation skills.

• Ability to read costruction drawi

n

oficiency with estima

ting software, speadsheets, and

p

Skills & Comptencies

• Proje

c

ctionestimating

• Client relatio

n

deciion-making

• Time ma

n

Safety complianceand risk assessment

• Com

p

ility to visit active construction sites.

• Abilty to climb scaffoldin

g

for inspections.

• Valid driver’s liense and abi

i

.

Compensatin

• Competitive salary or base

The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting TPC products and strategic initiatives.

Responsibilities

• Drive new account generation for the organization through a daily cadence of prospecting and qualification activities.
• Develop undersold locations by identifying new applications and opportunities in a remote selling environment (digital, phone, etc.)
• Execute daily outbound sales calls & manage inbound calls
• Perform product demonstrations effectively over the phone and video
• Create territory / account plans and achieve sales objectives
• Align with internal resources to execute account plans
• Understand end market trends and industry best practices; utilize relevant value propositions to those end markets
• Proficiently sell both standard in-line and custom solutions
• Other duties as assigned

Qualifications

• 2+ years sales experience, preferably in an industrial setting
• Proven track record of meeting and exceeding sales objectives
• Strong communication, organizational and time management skills
• Ability to listen and overcome objections
• Ability to embrace change
• Effective time management and organizational skills
• Bachelor’s degree in business, industrial distribution, engineering/technology or related years’ experience
• Previous industrial sales experience a plus

Working Conditions

• Full-time position with standard office hours.
• Flexibility may be required to support executive schedules, events, or urgent priorities.
• This position is eligible for the hybrid work schedule

• TPC Wire & Cable Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.