Worldwide Express Jobs in Usa
3,959 positions found — Page 4
M
Production Manager
✦ New
Salary not disclosed
MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.
ROLE PURPOSE/POSITION SUMMARY
Provides direction to the Production department’s operations in areas of safety, quality, performance, service and leadership. Responsible for customer relationships by providing superior customer service through: planning, cost, efficiency, loss controls and quality assurance.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
- Provide leadership and direction to the production team in areas such as safety, quality, productivity, planning, cost, efficiency, GMPs and customer service
- Manage the production scheduling process to meet the customer’s expectations, by optimizing the use of plant to drive operations
- Manage product run requirements to assure compliance to customer specifications while optimizing the plant resources
- Manage labor utilization to assure meeting or exceeding task expectations
- Manage product schedule timelines to assure meeting customer demand and scheduling resources to the daily priorities
- Report on production yield, material usage, and material loss data
- Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treat every individual equally with respect
- Communicate company philosophy and policies to hourly and management personnel
- Create a positive working environment for all associates; one that supports continuous improvement, reinforces company philosophy and policies, and ensures that every individual is treated with respect
- Develop the production team through effective use of Key Performance Indicators, training and production management tools
- Monitor plant performance and develop/implement action plans to understand and address areas of concern
- Maintain continuous communication with all departments to assure production priorities and shortfalls are addressed in a timely manner, to not impact customer service
- This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems
- As a member of the management team, to recognize the SQF Practitioner as having the appropriate responsibility and authority to do his job
- Ensure that all department members are informed of their responsibility to report food safety problems to personnel with authority to initiate action
- Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel
QUALIFICATIONS/CAPABILITY PROFILE
Minimum Education
- High School diploma required
- Bachelor’s degree desired
Minimum Experience
- 5+ years’ experience in Operations/Production Management
- Food manufacturing experience strongly preferred
- Experience with customer interaction
- Experience leading and developing both salaried and hourly employees
Minimum Knowledge/ Skills/ Abilities
- Strong oral/written communication and people skills
- Strong leadership skills and delegation management
- Strong analytical and problem-solving skills
- Operating knowledge of manufacturing equipment and systems
- Metric Management
- LEAN/Six Sigma experience a plus
Apply today and join our rapidly growing team!
- Inc. 5000 #124 fastest growing company in the Midwest. (2025)
- Inc. 5000 #10 fastest growing company in the Midwest. (2022)
- Inc. 5000 #165 fastest growing company in the Midwest. (2021)
- Inc. 5000 #1,085 fastest growing company in the USA. (2023)
- Inc. 5000 #622 fastest growing company in the USA. (2022)
- Inc. 5000 #479 fastest growing company in the USA. (2021)
M
Plant Manager
✦ New 🏢 MSI Express
Salary not disclosed
MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.
ROLE PURPOSE/ POSITION SUMMARY
The Plant Manager is accountable for overseeing the daily operations of the food manufacturing facility, including production, quality assurance, maintenance, sanitation, safety, and supply chain. This role ensures adherence to food safety standards and regulatory requirements (e.g., HACCP, GMP, FDA, USDA) while delivering against production goals and cost targets. The Plant Manager will lead cross-functional teams to continuously improve processes, reduce waste, enhance productivity, and ensure timely delivery of products to customers. In addition, this position plays a key role in shaping plant culture, driving employee engagement, and fostering a safe workplace. Collaboration with the executive leadership team and corporate support teams is essential to ensure alignment with broader business objectives.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
Key Accountabilities
Food Safety & Regulatory Compliance:
Ensure full compliance with all food safety standards (HACCP, GMP, SQF, BRC) and regulatory requirements from agencies such as the FDA, USDA, and local health departments.
Operational Excellence:
Oversee daily plant operations to ensure consistent, efficient, and high-quality production that meets customer demand and company standards.
Quality Assurance:
Maintain rigorous quality control procedures to ensure that all products meet internal specifications and external customer and regulatory expectations.
Health & Workplace Safety:
Lead a safety-first culture by maintaining a clean, organized, and hazard-free work environment. Ensure compliance with OSHA and company safety policies.
Supply Chain & Inventory Management:
Manage raw materials, packaging, and finished goods flow to ensure timely production and delivery while minimizing waste and spoilage.
Financial Performance:
Deliver against plant financial objectives by managing budgets, controlling costs, optimizing labor and materials, and improving operational efficiencies.
Leadership & Team Development:
Lead, coach, and develop the plant team to foster engagement, accountability, and a continuous improvement mindset.
Primary Duties and Responsibilities
- Lead all plant operations, including production, maintenance, quality assurance, sanitation, warehousing, and logistics.
- Ensure strict adherence to all food safety programs, conducting internal audits and leading external inspections as needed.
- Oversee daily production schedules, ensuring customer orders are fulfilled accurately and on time.
- Collaborate with customers, quality, procurement, and supply chain teams to support new product launches, reformulations, and special runs.
- Monitor KPIs (e.g., reliability, yield, downtime, complaints, waste) and implement action plans for continuous improvement.
- Coordinate with procurement and planning to manage raw material inventory, minimize shortages or overstock, and optimize warehouse space.
- Ensure all sanitation and cleaning protocols are executed according to schedule and verified for compliance.
- Champion a proactive safety culture by conducting regular safety audits, training, and incident investigations.
- Develop and manage plant operating budgets, capital projects, and cost-reduction initiatives.
- Foster a positive and productive working environment through regular communication, performance reviews, and employee development.
- Lead crisis management efforts for food recalls, contamination risks, or emergency shutdowns.
- Report on plant performance to senior leadership and recommend operational strategies.
QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
- Bachelor’s degree in Food Science, Engineering, Industrial Management, Business Administration, or a related field.
- Master’s degree (MBA or related field) may be considered an asset, especially for larger or more complex operations.
Minimum Experience
- 8+ years of progressive leadership experience in food manufacturing or a closely related industry.
- 5+ years of direct experience in plant operations management, including oversight of production, quality, safety, and supply chain functions.
- Proven track record of managing in a regulated food production environment, with demonstrated understanding of HACCP, GMP, SQF, and FDA/USDA regulations.
- Experience leading and developing cross-functional teams in a high-speed, high-volume manufacturing setting.
- Demonstrated success in implementing continuous improvement initiatives (e.g., Lean, Six Sigma) with measurable operational and financial impact.
- Strong background in budget management, cost control, and performance metrics.
- Experience working with ERP and manufacturing systems, preferably in a food manufacturing context (e.g., SAP, Oracle, or industry-specific platforms).
- Experience with customer audits, third-party certifications, and government inspections is highly desirable.
Minimum Knowledge/ Skills/ Abilities Knowledge
- Deep understanding of food manufacturing processes, including food safety, sanitation, and hygiene standards (e.g., HACCP, GMP, SQF).
- Strong knowledge of regulatory requirements from agencies such as FDA, USDA.
- Familiarity with allergen control, traceability, and recall procedures.
- Understanding of production scheduling, raw material management, and perishability factors unique to food operations.
- Knowledge of quality assurance systems and compliance protocols in a food production environment.
- Experience with food-specific ERP systems and supply chain logistics in temperature- or shelf-life-sensitive environments.
- Financial acumen related to plant operations, including waste control, yield optimization, and production cost analysis.
Skills:
- Excellent leadership skills with experience managing diverse teams in a food production environment.
- Strong problem-solving skills with the ability to address quality, process, and supply chain challenges in real time.
- Clear and effective communication skills with the ability to lead cross-functional teams and interact with auditors and inspectors.
- High attention to detail, especially in areas involving food safety, labeling, and quality standards.
- Proficient in lean manufacturing and continuous improvement tools (e.g., Kaizen, 5S, root cause analysis) tailored for food manufacturing.
- Skilled in risk assessment and mitigation related to food safety and operational reliability.
Abilities:
- Ability to enforce and promote a strong food safety and safety-first culture at all levels of the plant.
- Ability to work under tight deadlines while maintaining product quality and compliance.
- Ability to interpret production and quality data to drive operational decisions.
- Ability to adapt to changing demand, seasonal production swings, or ingredient availability challenges.
- Ability to respond swiftly and effectively to audits, inspections, or food safety incidents.
- Ability to implement and sustain continuous improvement initiatives in a highly regulated environment.
Apply today and join our rapidly growing team!
- Inc. 5000 #124 fastest growing company in the Midwest. (2025)
- Inc. 5000 #10 fastest growing company in the Midwest. (2022)
- Inc. 5000 #165 fastest growing company in the Midwest. (2021)
- Inc. 5000 #1,085 fastest growing company in the USA. (2023)
- Inc. 5000 #622 fastest growing company in the USA. (2022)
- Inc. 5000 #479 fastest growing company in the USA. (2021)
M
Supply Chain Manager
✦ New 🏢 MSI Express
Salary not disclosed
MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.
ROLE PURPOSE/ POSITION SUMMARY
The Supply Chain Manager (SCM) is responsible for overseeing and optimizing the end-to-end supply chain processes and improvement of service, inventory, and cost to customers. The SCM manages and oversees the day-to-day activities of customer service, production scheduling, procurement, storage, and inventory control activities of raw materials, ingredients, and finished goods. Deliverables range across key customer and vendor management, short and long-term material and production planning, and materials management. The role requires strategic thinking, effective collaboration with internal and external stakeholders, and a commitment to ensuring the efficient and timely flow of materials and products
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
Strategic Planning
- Develop and implement strategic plans for the entire supply chain to align with the company's business goals and objectives
- Identify opportunities for cost savings, process improvements, and enhanced efficiency
- Maintain a clear understanding of customer expectations for accuracy, quality, and timeliness; then, develop and implement methods for meeting or exceeding those expectations
- Accountable for departmental project deliverables. Secure and allocate appropriate resources and manage projects to meet goals and achieve financial objectives
- Leverage internal/external experts in network to accomplish goals
- Responsible for delivery of short-term and-long term results in order to develop and maintain the organization’s credibility with our core customer base
Procurement and Vendor Management
- Oversee the procurement of raw materials, ingredients, and packaging materials
- Support the account manager to negotiate terms, contracts, and pricing with suppliers to ensure cost-effectiveness and reliability
Production Planning
- Manage the day to day and week to week production schedule
- Collaborate internally and externally with key shareholders to develop production schedules that meet demand forecasts
- Optimize production processes to ensure efficient resource utilization
- Analyze production yield, material usage, and material loss data to understand customer/material impacts
- Analyze actual and theoretical run rates to optimize production schedule
- Maximize production efficiency through change to current planning processes which will result in reduced changeovers, machine downtime and downtime due to raw materials/component shortages
Logistics and Distribution
- Manage transportation and distribution logistics to ensure on-time deliveries to customers
- Coordinate with logistics partners to optimize shipping routes and reduce costs
Inventory Management
- Implement inventory control measures to maintain optimal stock levels
- Minimize excess inventory and prevent stockouts to meet customer demand
- Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
Quality Control
- Ensure that quality control standards are maintained throughout the supply chain process
- Collaborate with quality control teams to address and resolve any quality issues
Technology Integration
- Implement and leverage technology, such as ERP systems and supply chain management software, to enhance visibility and streamline processes
Stakeholder Collaboration
- Collaborate with internal and external teams, including production, sales, finance, and quality control, to ensure alignment and coordination across departments
- Foster strong relationships with key external partners, including suppliers and logistics providers
- Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
- Provide daily, weekly and or monthly inventory and service reports to internal and external shareholders, as well as participate in the monthly metrics review
Team Leadership and Development
- Lead and motivate the supply chain team, fostering a collaborative and results-driven culture
- Provide mentorship and professional development opportunities for team members
Risk Management
- Identify and assess potential risks in the supply chain, including disruptions, and develop mitigation strategies
- Monitor and respond to changes in market conditions that may impact the supply chain
Regulatory Compliance
- Ensure compliance with relevant regulations and standards governing food safety, quality, and supply chain practices
- Perform other duties as assigned
Apply today and join our rapidly growing team!
- Inc. 5000 #1,085 fastest growing company in the USA. (2023)
- Inc. 5000 #622 fastest growing company in the USA. (2022)
- Inc. 5000 #479 fastest growing company in the USA. (2021)
- Inc. 5000 #10 fastest growing company in the Midwest. (2022)
- Inc. 5000 #165 fastest growing company in the Midwest. (2021)
Claims Specialist
✦ New
Salary not disclosed
As a Claims Specialist in the IEL Claims Department you will be responsible for processing customer and carrier cargo claims. The primary function is to coordinate and manage the claim process for IEL brokers, customers and carriers. Critical to the role is document collection, claim presentations and working closely with insurance claim adjusters. The role is vital to the company’s risk management and loss prevention. This position reports to the Operations Manager.
Position Description (Essential Duties & Responsibilities):
- Process Cargo Claims by processing claims IEL experiences from a variety of carrier service issues such as temperature abuse, cargo theft, incorrect or damaged product at delivery
- File claim through carrier insurance and manage claim until completion
- Record claims upon initial notification through the MyEZClaims software, IEL’s claim tracking software
- Work with Accounts Payable team members to process and collect payments
- Collect necessary claim documents needed to process and substantiate each case in an effort to mitigate IEL loss and exposure
- Assist with customer payment and overall satisfaction throughout claim process
- Adhere to Claims Department principles to ensure best practices are communicated through organization
- Develop claims training material and facilitate training sessions for sales team
- Identify trends and trouble areas that IEL can use to mitigate risk and future loss.
- Expand knowledgebase and continuously learn throughout the industry from experts, current events, and case precedent
- Provide reporting to management as requested and maintain accurate claim tracking
- Handle other duties as assigned
Knowledge/Skills/Experience:
Basic (Required)
- High school degree or GED
- Experience in transportation or logistics industry OR experience with processing claims
- Ability to work on multiple tasks in a time sensitive environment, detailed oriented, able to comply with company procedures and escalate issues as needed
- Investigative and analytical mindset
- Basic knowledge of Microsoft Office
- Negotiation skills
Preferred
- Bachelor’s Degree in Business, Supply Chain or related field of study
- Familiarity with Carmack and commercial cargo insurance
- Working knowledge of transportation management software
- Ability to understand application of carrier and customer contracts
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or call 1-888-374-5138 ext. 4.
US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
M
Chief Engineer
Salary not disclosed
Salary Range: $63,280.00
- $90,400 with a bonus plan Shift:1st& 2nd Shift; must be available to work weekends and holidays Relocation Plan is available Requirements: Must have a valid U.S.
Driver's License for a minimum of one year.
JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements.
Leads the emergency response team for all facility issues.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets Supervises Engineering in the absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency and safety.
Establishes and manages an effective rooms maintenance program.
Ensures compliance with all Engineering departmental policies, standards and procedures.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Select and order or purchase new equipment, supplies, and furnishings.
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Supervises the day to day operations of Engineering.
Maintaining Property Standards Maintains accurate logs and records as required.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability Helps establish priorities for total property maintenance needs.
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviors.
Supervises employee's ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Solicits employee feedback.
Helps ensure regulatory compliance to facility regulations and safety standards.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Our Company offers healthcare benefits to eligible associates.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- $90,400 with a bonus plan Shift:1st& 2nd Shift; must be available to work weekends and holidays Relocation Plan is available Requirements: Must have a valid U.S.
Driver's License for a minimum of one year.
JOB SUMMARY Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements.
Leads the emergency response team for all facility issues.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
CORE WORK ACTIVITIES Managing Property Operations and Engineering Budgets Supervises Engineering in the absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency and safety.
Establishes and manages an effective rooms maintenance program.
Ensures compliance with all Engineering departmental policies, standards and procedures.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Select and order or purchase new equipment, supplies, and furnishings.
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Supervises the day to day operations of Engineering.
Maintaining Property Standards Maintains accurate logs and records as required.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability Helps establish priorities for total property maintenance needs.
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviors.
Supervises employee's ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Solicits employee feedback.
Helps ensure regulatory compliance to facility regulations and safety standards.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Our Company offers healthcare benefits to eligible associates.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Front Desk Specialist
🏢 Marriott Vacations Worldwide
Salary not disclosed
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Specialist Sales Front Desk, a typical day will include: Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Promotes awareness of brand image internally and externally.
Creates, logs, and expedites premiums (gifts) for site marketing programs.
Guest Experience and Company Standards Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Specialist Sales Front Desk: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work a flexible schedule to include weekends and holidays.
Sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Specialist Sales Front Desk, a typical day will include: Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Promotes awareness of brand image internally and externally.
Creates, logs, and expedites premiums (gifts) for site marketing programs.
Guest Experience and Company Standards Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Specialist Sales Front Desk: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work a flexible schedule to include weekends and holidays.
Sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
In-House Marketing Coordinator
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $20.00 Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Our Company offers healthcare benefits to eligible associates.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Our Company offers healthcare benefits to eligible associates.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Manager Financial Analysis
🏢 Marriott Vacations Worldwide
Salary not disclosed
JOB SUMMARY The Manager Financial Analysis assists the Market Director of Finance, Field Operations (MDOF) or Director of Finance, Field Operations (DOF) by providing leadership, guidance and support with financial compliance and adherence of the management agreement with the nonprofit property owners’ association and the financial and accounting analysis of the on-site ancillary business operations.
As a business advisor, the position provides the financial expertise to enable the successful implementation of the annual budgeted goals and delivery of desirable financial results.
Perform various financial modeling and analytical requests, and maintain strong internal controls environment, including the compliance to company standards, policies, and Sarbanes-Oxley requirements.
Ensuring proper controls are in place to mitigate risks for the organization.
Core work activities include, but not limited to business partnering with various stakeholders to meet financial objectives, financial statement review and analysis, and compliance of accounting controls.
CANDIDATE PROFILE Education and Experience Bachelor's degree in Finance or Accounting preferred, or related major; 3-5 years related work experience in finance and accounting; or, High School Diploma/GED and equivalent work experience CORE WORK ACTIVITIES Accounting, Controls, and Financial Analysis: Supports day to day operations and department objectives including but not limited to, verifying compliance with the Cash Handling policy and Compliance Standards, conducting initial research to assist internal customers and escalates to corporate F&A Leaders as appropriate, identifying and anticipating future business needs, and implementing new processes.
Review and analyze financial statements in accordance to Generally Accepted Accounting Principles.
Provide guidance and support to accounting services group as appropriate.
Research and document variances from actual results compared to budget and previous forecast.
Ensure balance sheet accounts are supported by appropriate documentation Ensure tax rates used for sales and use tax are current and proper amounts are collected and/or accrued.
Conduct property level self-assessments and assist with internal, tax, and regulatory audits.Identify, develop, communicate, and complete action plans to rectify deficiencies in a timely manner.
Provide analysis and analytical support during budget reviews and capital planning to identify cost savings and productivity opportunities.
Assist with cash flow and profit forecasts that facilitate timely adjustments to the business by on-site leaders.
Prepare data, information, and clear, concise variance explanations demonstrating a thorough understanding of the financial statements to corporate F&A leaders including but not limited to, external audits for annual property owners’ association, SOX testing, and Board related materials.
Effectively present information and respond to inquiries from various key stakeholders.
Managing and Business Partnerships: Utilize effective relationship building skills with a broad range of business partners to gain trust, positively impact decision outcomes, and mitigate risk to the organization.Stakeholders include on-site leaders and associates, corporate and regional F&A executives, corporate and regional Resort Operations executives, internal and external auditors, corporate tax, corporate Accounting Shared Services Group, property owners’ association Board of Directors, and third-party vendors.
Provide financial expertise, analysis and insights that enable our stakeholders to make timely and informed business decisions, optimize business value, and manage financial risk.
Champion, drive, and embed finance principles in the Business Unit and ensure its inclusion in the business planning process.
Create a positive work environment with collaborative relationships that encourages others and celebrates successes.
Provide hands-on, real time, financial analysis expertise to Resort Operations on-site leaders and other key stakeholders.
Train non-financial Resort Operations on-site leaders as appropriate in order to enhance business understanding.
Perform reasonable request as assigned.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making
- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution Building and Contributing to Teams
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability Organizational Capability
- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Economics and Accounting
- Knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data Auditing and Reconciliation
- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
General Finance and Accounting
- The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Analysis
- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Accounting Knowledge
- Knowledge of general accounting principles and current company accounting policies and procedures.
This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
Accounting and Internal Control Knowledge
- Knowledge of local Generally Accepted Accounting Principles (local GAAP), Marriott International Policies (MIP), and International Standard Operating Procedures (ISOPs).
Ability to read and understand basic contract elements, e.g.
royalty fees, management agreement, terms, priorities and profit distribution.
Auditing Skills
- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
Payroll Systems
- Knowledge of local payroll reporting and tax requirements, ability to effectively record wages/tax liabilities, and operate payroll software applications, including understanding the features and functions of the applications.
Accounts Payable and Accounts Receivable
- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of sub ledger reconciliation and controls.
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a business advisor, the position provides the financial expertise to enable the successful implementation of the annual budgeted goals and delivery of desirable financial results.
Perform various financial modeling and analytical requests, and maintain strong internal controls environment, including the compliance to company standards, policies, and Sarbanes-Oxley requirements.
Ensuring proper controls are in place to mitigate risks for the organization.
Core work activities include, but not limited to business partnering with various stakeholders to meet financial objectives, financial statement review and analysis, and compliance of accounting controls.
CANDIDATE PROFILE Education and Experience Bachelor's degree in Finance or Accounting preferred, or related major; 3-5 years related work experience in finance and accounting; or, High School Diploma/GED and equivalent work experience CORE WORK ACTIVITIES Accounting, Controls, and Financial Analysis: Supports day to day operations and department objectives including but not limited to, verifying compliance with the Cash Handling policy and Compliance Standards, conducting initial research to assist internal customers and escalates to corporate F&A Leaders as appropriate, identifying and anticipating future business needs, and implementing new processes.
Review and analyze financial statements in accordance to Generally Accepted Accounting Principles.
Provide guidance and support to accounting services group as appropriate.
Research and document variances from actual results compared to budget and previous forecast.
Ensure balance sheet accounts are supported by appropriate documentation Ensure tax rates used for sales and use tax are current and proper amounts are collected and/or accrued.
Conduct property level self-assessments and assist with internal, tax, and regulatory audits.Identify, develop, communicate, and complete action plans to rectify deficiencies in a timely manner.
Provide analysis and analytical support during budget reviews and capital planning to identify cost savings and productivity opportunities.
Assist with cash flow and profit forecasts that facilitate timely adjustments to the business by on-site leaders.
Prepare data, information, and clear, concise variance explanations demonstrating a thorough understanding of the financial statements to corporate F&A leaders including but not limited to, external audits for annual property owners’ association, SOX testing, and Board related materials.
Effectively present information and respond to inquiries from various key stakeholders.
Managing and Business Partnerships: Utilize effective relationship building skills with a broad range of business partners to gain trust, positively impact decision outcomes, and mitigate risk to the organization.Stakeholders include on-site leaders and associates, corporate and regional F&A executives, corporate and regional Resort Operations executives, internal and external auditors, corporate tax, corporate Accounting Shared Services Group, property owners’ association Board of Directors, and third-party vendors.
Provide financial expertise, analysis and insights that enable our stakeholders to make timely and informed business decisions, optimize business value, and manage financial risk.
Champion, drive, and embed finance principles in the Business Unit and ensure its inclusion in the business planning process.
Create a positive work environment with collaborative relationships that encourages others and celebrates successes.
Provide hands-on, real time, financial analysis expertise to Resort Operations on-site leaders and other key stakeholders.
Train non-financial Resort Operations on-site leaders as appropriate in order to enhance business understanding.
Perform reasonable request as assigned.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making
- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution Building and Contributing to Teams
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability Organizational Capability
- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Economics and Accounting
- Knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data Auditing and Reconciliation
- The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
General Finance and Accounting
- The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Analysis
- The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
Accounting Knowledge
- Knowledge of general accounting principles and current company accounting policies and procedures.
This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
Accounting and Internal Control Knowledge
- Knowledge of local Generally Accepted Accounting Principles (local GAAP), Marriott International Policies (MIP), and International Standard Operating Procedures (ISOPs).
Ability to read and understand basic contract elements, e.g.
royalty fees, management agreement, terms, priorities and profit distribution.
Auditing Skills
- The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
Payroll Systems
- Knowledge of local payroll reporting and tax requirements, ability to effectively record wages/tax liabilities, and operate payroll software applications, including understanding the features and functions of the applications.
Accounts Payable and Accounts Receivable
- Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of sub ledger reconciliation and controls.
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Safety & Security Officer (3rd shift)
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $17.25 JOB SUMMARY Patrols all areas of the property; assists owner/guests with room access.
Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Locks property entrances when required.
Conducts daily physical hazard inspections.
Responds to accidents, contacts EMS or administers first aid/CPR as required.
Assists owner/guests/associates during emergency situations.
Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
Defuses owner/guest/associate disturbances.
Calls for outside assistance if necessary.
Completes incident reports to document all Loss Prevention related incidents.
Handles all interruptions and complaints.
Resolves safety hazard situations.
Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
Reports to scenes of vehicle accidents/thefts.
Calls for assistance using proper code responses.
Completes a Loss Prevention shift summary/daily activity report.
Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
Conducts investigations and gathers evidence.
Conducts interviews with relevant parties.
Shift: 3rd shift (Overnight) Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position CORE WORK ACTIVITIES Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Locks property entrances when required.
Conducts daily physical hazard inspections.
Responds to accidents, contacts EMS or administers first aid/CPR as required.
Assists owner/guests/associates during emergency situations.
Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
Defuses owner/guest/associate disturbances.
Calls for outside assistance if necessary.
Completes incident reports to document all Loss Prevention related incidents.
Handles all interruptions and complaints.
Resolves safety hazard situations.
Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
Reports to scenes of vehicle accidents/thefts.
Calls for assistance using proper code responses.
Completes a Loss Prevention shift summary/daily activity report.
Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
Conducts investigations and gathers evidence.
Conducts interviews with relevant parties.
Shift: 3rd shift (Overnight) Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position CORE WORK ACTIVITIES Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Sales Executive Hilton Head
🏢 Marriott Vacations Worldwide
Salary not disclosed
JOB SUMMARY Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED; Proficiency in English; Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.
Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to ownership.
Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales.
Review details of contracts with prospective owners and Owners once they decide on purchase.
Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
Complete purchase summary worksheet at end of each sale.
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.
Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
Participate in formal training sessions offered by management team.
Attend daily huddles and regularly scheduled team/manager meetings.
Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e.
Do Not Call Lists, State registrations, Exemptions, etc).
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Adaptability
- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results
- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
Planning and Organizing
- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions.
Learning and Applying Personal Expertise Applied Learning
- Seeking out and making the most of learning opportunities to improve performance of self and/or others.
Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
Applied Business Knowledge
- Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results.
Basic Competencies Job Specific Computer Skills
- Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
Mathematical Reasoning
- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Functional Job Family Competencies Devising Sales Approaches and Solutions
- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Call Facilitation
- Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness
- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Sales Disposition
- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
Supporting Sales Implementations
- Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis
- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED; Proficiency in English; Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.
Preferred: One-year related experience Successful Candidates Will Be Willing To: Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to ownership.
Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
Conducting and Managing Business Transactions Assure complete and accurate processing of documents pertaining to sales.
Review details of contracts with prospective owners and Owners once they decide on purchase.
Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
Complete purchase summary worksheet at end of each sale.
Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.
Providing Service to Others Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Other Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
Participate in formal training sessions offered by management team.
Attend daily huddles and regularly scheduled team/manager meetings.
Assist in the development and mentoring of other Sales/Membership Executives as requested.
Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e.
Do Not Call Lists, State registrations, Exemptions, etc).
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership Adaptability
- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Managing Execution Driving for Results
- Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
Planning and Organizing
- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions.
Learning and Applying Personal Expertise Applied Learning
- Seeking out and making the most of learning opportunities to improve performance of self and/or others.
Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
Applied Business Knowledge
- Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results.
Basic Competencies Job Specific Computer Skills
- Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
Mathematical Reasoning
- The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Functional Job Family Competencies Devising Sales Approaches and Solutions
- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Call Facilitation
- Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers' cues.
Sales Ability: Persuasiveness
- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Sales Disposition
- Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
Supporting Sales Implementations
- Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
Sales Opportunity Analysis
- Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers' business strengths, weaknesses, and key issues that can inform sales strategies and plans.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Activities Sales Coordinator (expected pay $7,795 - $256,130)* $20/hr + Training Pay* + $1,000 Incentive* Potential
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $20.00 $20.00/hr + commission + up to $300/week additional training pay
* for the first 10 weeks only Currently offering $1,000 Sign-On
* bonus
* Additional terms and conditions and exclusions apply.
Please contact Talent Acquisition Manager, Kristal McLaren at for additional details and requirements related to sign-on bonus eligibility.
*The Activities Sales Coordinator position pays a base wage of $20 per hour with production pay where the annual pay range (base wages + production pay) for The Westin Nanea Ocean Villas in 2025 is reasonably expected to be between $58,891 and $132,847.
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* for the first 10 weeks only Currently offering $1,000 Sign-On
* bonus
* Additional terms and conditions and exclusions apply.
Please contact Talent Acquisition Manager, Kristal McLaren at for additional details and requirements related to sign-on bonus eligibility.
*The Activities Sales Coordinator position pays a base wage of $20 per hour with production pay where the annual pay range (base wages + production pay) for The Westin Nanea Ocean Villas in 2025 is reasonably expected to be between $58,891 and $132,847.
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Assistant Superintendent Golf Grounds
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $27.88 Pay Range: $58,000-$62,500 This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
Driving is required for this position; screening will be required.
JOB SUMMARY Entry level management position that supervises and coordinates the day-to-day activities of employees engaged in preserving grounds and keeping golf course turf in playing condition.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Agriculture, Horticulture, or related major; 2 years experience in the landscaping/grounds or related professional area.
OR 4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; no work experience required.
CORE WORK ACTIVITIES Managing Day-to-Day Operations Assists workers to perform more critical duties.
Coaches and counsels employees regarding performance on an on-going basis.
Consults with the Golf Course Superintendent to plan and review work projects.
Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.
Supervises daily shift operations and ensures compliance with all Grounds department policies, standards and procedures.
Supervises Grounds department and all related areas in the absence of the Superintendent.
Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course.
Understanding employee positions well enough to perform duties in employees' absence.
Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Leading Landscaping/Grounds Team Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures all employees have proper supplies, equipment, and uniforms.
Ensures and maintains the productivity level of employees.
Gets members of a group to work together to accomplish tasks.
Handles employee questions and concerns.
Observes service behaviors of employees and provides feedback to individuals.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Strives to improve performance.
Understands and complies with loss prevention policies and procedures.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service Empowers employees to provide excellent customer service within guidelines.
Ensures that quality standards and customers expectations are met on a daily basis.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Managing and Conducting Human Resource Activities Communicates performance expectations to Grounds department employees in accordance with job descriptions for each position.
Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Participates as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills.
Participates in an on-going employee recognition program, publicly recognizing good quality, performance and service.
Supervises on-going training initiatives and conducts training when appropriate.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Participates as needed in the investigation of employee accidents.
Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems.
Keeps up-to-date technically and applying new knowledge to your job.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Driving is required for this position; screening will be required.
JOB SUMMARY Entry level management position that supervises and coordinates the day-to-day activities of employees engaged in preserving grounds and keeping golf course turf in playing condition.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Agriculture, Horticulture, or related major; 2 years experience in the landscaping/grounds or related professional area.
OR 4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; no work experience required.
CORE WORK ACTIVITIES Managing Day-to-Day Operations Assists workers to perform more critical duties.
Coaches and counsels employees regarding performance on an on-going basis.
Consults with the Golf Course Superintendent to plan and review work projects.
Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.
Supervises daily shift operations and ensures compliance with all Grounds department policies, standards and procedures.
Supervises Grounds department and all related areas in the absence of the Superintendent.
Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course.
Understanding employee positions well enough to perform duties in employees' absence.
Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Leading Landscaping/Grounds Team Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures all employees have proper supplies, equipment, and uniforms.
Ensures and maintains the productivity level of employees.
Gets members of a group to work together to accomplish tasks.
Handles employee questions and concerns.
Observes service behaviors of employees and provides feedback to individuals.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Strives to improve performance.
Understands and complies with loss prevention policies and procedures.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service Empowers employees to provide excellent customer service within guidelines.
Ensures that quality standards and customers expectations are met on a daily basis.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Managing and Conducting Human Resource Activities Communicates performance expectations to Grounds department employees in accordance with job descriptions for each position.
Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Participates as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills.
Participates in an on-going employee recognition program, publicly recognizing good quality, performance and service.
Supervises on-going training initiatives and conducts training when appropriate.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Participates as needed in the investigation of employee accidents.
Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems.
Keeps up-to-date technically and applying new knowledge to your job.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Director of Room Operations
🏢 Marriott Vacations Worldwide
Salary not disclosed
Salary Range: $85,000
- $93,000 + bonus.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Relocation Assistance is Available.
Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals Monitors Rooms operations sales performance against budget.
Reviews reports and financial statements to determine Rooms operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams.
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- $93,000 + bonus.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Relocation Assistance is Available.
Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals Monitors Rooms operations sales performance against budget.
Reviews reports and financial statements to determine Rooms operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams.
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Quality Assurance Executive - Sheraton Vistana Villages
🏢 Marriott Vacations Worldwide
Salary not disclosed
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit eligibility will vary by position As a Quality Assurance Executive, a typical day will include: Assure complete and accurate processing of documents pertaining to sales.
Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
Review details of contracts with customers.
Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Develop and maintain positive working relationships with others.
Support team to reach common goals and listen and respond appropriately to the concerns of employees.
Always follow company policies and safety procedures.
To Become a Quality Assurance Executive: Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit eligibility will vary by position As a Quality Assurance Executive, a typical day will include: Assure complete and accurate processing of documents pertaining to sales.
Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
Review details of contracts with customers.
Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Develop and maintain positive working relationships with others.
Support team to reach common goals and listen and respond appropriately to the concerns of employees.
Always follow company policies and safety procedures.
To Become a Quality Assurance Executive: Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Manager Activities Food& Beverage
🏢 Marriott Vacations Worldwide
Salary not disclosed
JOB SUMMARY Leads and directs Food and Beverage and Activities teams, to include all culinary, beverage and activities operations.
Oversees guest and associate satisfaction, maintains brand standards.
Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant.
Develops and implements business plans for Food and Beverage and Activites.
Meets or exceeds departmental financial goals.
Relocation Plan Available Shift:1st and 2nd Shift, must be available to work weekends and holidays.
Requirements: Valid U.S.
Driver's License for a minimum of one year.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activates or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.
CORE WORK ACTIVITIES Leading Food and Beverage / Activities Team Manages and supervises all day-to-day operations.
Understands associate positions well enough to perform duties in associates' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Provides excellent customer service to all guests and associates.
Responds quickly and proactively to associates’ concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of associates.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.
Managing Day-to-Day Operations Utilizes use records to control costs and manage inventory.
Applies knowledge of all applicable laws.
Conducts monthly department meetings.
Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.) Sets goals and delegates tasks to improve departmental performance.
Monitors progress and leads discussion with staff each period.
Projects supply needs for the departments.
Manages departmental inventories and maintains equipment.
Performs other duties as assigned to meet business needs.
Maximizing Revenues Applies and continually broadens knowledge of offerings with emphasis on current trends.
Schedules staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting customer relationships to retain business and increase growth.
Develops new products and offerings and educates associates.
Manages department controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on quality and service levels.
Responds to and handles guest problems and complaints effectively.
Empowers associates to provide excellent customer service.
Ensures associates understand service expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates.
Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures all leaders and associates understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Conducting Human Resources Activities Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.
Additional Responsibilities Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solutions and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
Leading Through Vision and Values: Leading through vision and values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.
Managing Execution Building and Contributing to Teams
- Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.
Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.
Generating Talent and Organizational Capability Organizational Capability
- Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.
Basic Cookery
- Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.
Cleaning the Kitchen
- The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.
This includes correctly choosing and applying appropriate chemicals and/or products.
This includes knowing the right equipment to use for each job.
Cooking
- Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).
Emergency Procedures
- Knowledge of emergency and first aid procedures or policies for contacting Loss Prevention and reporting incidents and accidents immediately.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Food Handling
- Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.
Food Storage and Rotation
- Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc.
to maintain freshness (“First In, First Out”).
This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.
Kitchen Maintenance
- Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
Kitchen Tools and Equipment
- The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
Supply Storage
- Knowledge of proper storage procedures for cookware, flatware, and supplies.
Bar
- Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.
Event Planning
- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
Event Services
- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
Event Technology
- Have a working knowledge of audio, video, projection, conferencing, lighting, computer and internet equipment in order to set-up, operate, maintain, and troubleshoot equipment for events.
Food Production and Presentation
- Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
Willingness to adhere to internal company standards.
General Event Management
- The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
Bar Concepts
- Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
Dining
- Knowledge of procedures and techniques for seating guests; menu content and creation; POS system; taking dining and room service orders; room service delivery, etiquette, safety, and security; amenity process and delivery; Food and Beverage service standards, service cart setup.
Finance/Accounting
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Food and Beverage Inventory
- Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
Food and Beverage Marketing
- Knowledge of local and internal marketing efforts to drive revenue.
Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Restaurant/Event Room Operations
- Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.
Retail Management
- Knowledge of general shop keeping guidelines for creating displays, tracking inventory, and purchasing.
CPR and First Aid
- The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).
This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
Fitness Equipment
- The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.
This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
Fitness Instruction
- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising).
This also includes applicable training certifications.
Generating Enthusiasm
- The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
Group Activity Planning
- The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.
This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
Payment Process
- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
Recreation/Fitness Center Services
- Knowledge of fundamentals related to fitness and recreation on land and in water.
Revenue Management
- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Oversees guest and associate satisfaction, maintains brand standards.
Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant.
Develops and implements business plans for Food and Beverage and Activites.
Meets or exceeds departmental financial goals.
Relocation Plan Available Shift:1st and 2nd Shift, must be available to work weekends and holidays.
Requirements: Valid U.S.
Driver's License for a minimum of one year.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activates or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.
CORE WORK ACTIVITIES Leading Food and Beverage / Activities Team Manages and supervises all day-to-day operations.
Understands associate positions well enough to perform duties in associates' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Provides excellent customer service to all guests and associates.
Responds quickly and proactively to associates’ concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of associates.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.
Managing Day-to-Day Operations Utilizes use records to control costs and manage inventory.
Applies knowledge of all applicable laws.
Conducts monthly department meetings.
Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.) Sets goals and delegates tasks to improve departmental performance.
Monitors progress and leads discussion with staff each period.
Projects supply needs for the departments.
Manages departmental inventories and maintains equipment.
Performs other duties as assigned to meet business needs.
Maximizing Revenues Applies and continually broadens knowledge of offerings with emphasis on current trends.
Schedules staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting customer relationships to retain business and increase growth.
Develops new products and offerings and educates associates.
Manages department controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on quality and service levels.
Responds to and handles guest problems and complaints effectively.
Empowers associates to provide excellent customer service.
Ensures associates understand service expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates.
Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures all leaders and associates understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Conducting Human Resources Activities Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.
Additional Responsibilities Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solutions and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
Leading Through Vision and Values: Leading through vision and values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.
Managing Execution Building and Contributing to Teams
- Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.
Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.
Generating Talent and Organizational Capability Organizational Capability
- Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.
Basic Cookery
- Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.
Cleaning the Kitchen
- The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.
This includes correctly choosing and applying appropriate chemicals and/or products.
This includes knowing the right equipment to use for each job.
Cooking
- Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).
Emergency Procedures
- Knowledge of emergency and first aid procedures or policies for contacting Loss Prevention and reporting incidents and accidents immediately.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Food Handling
- Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.
Food Storage and Rotation
- Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc.
to maintain freshness (“First In, First Out”).
This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.
Kitchen Maintenance
- Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
Kitchen Tools and Equipment
- The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
Supply Storage
- Knowledge of proper storage procedures for cookware, flatware, and supplies.
Bar
- Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.
Event Planning
- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
Event Services
- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
Event Technology
- Have a working knowledge of audio, video, projection, conferencing, lighting, computer and internet equipment in order to set-up, operate, maintain, and troubleshoot equipment for events.
Food Production and Presentation
- Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
Willingness to adhere to internal company standards.
General Event Management
- The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
Bar Concepts
- Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
Dining
- Knowledge of procedures and techniques for seating guests; menu content and creation; POS system; taking dining and room service orders; room service delivery, etiquette, safety, and security; amenity process and delivery; Food and Beverage service standards, service cart setup.
Finance/Accounting
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Food and Beverage Inventory
- Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
Food and Beverage Marketing
- Knowledge of local and internal marketing efforts to drive revenue.
Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Restaurant/Event Room Operations
- Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.
Retail Management
- Knowledge of general shop keeping guidelines for creating displays, tracking inventory, and purchasing.
CPR and First Aid
- The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).
This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
Fitness Equipment
- The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.
This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
Fitness Instruction
- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising).
This also includes applicable training certifications.
Generating Enthusiasm
- The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
Group Activity Planning
- The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.
This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
Payment Process
- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
Recreation/Fitness Center Services
- Knowledge of fundamentals related to fitness and recreation on land and in water.
Revenue Management
- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Virtual Sales Exec - First Time Buyers
🏢 Marriott Vacations Worldwide
Salary not disclosed
Previous FTB Sales Experience Preferred JOB SUMMARY Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective First Time Buyers into purchasers as well as reload First Time Buyers.
Develop relationships with prospective First Time Buyers by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential First Time Buyer and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued First Time Buyer satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED Private Office in the home for work and computer equipment Proficiency in English Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team.
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: Two years plus related face to face timeshare sales experience Experience in virtual sales methodology Successful Candidates Will Be Willing To: Work remotely from home Work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer First Time Buyer questions regarding use of properties and location amenities; make recommendations given the background information obtained on the First Time Buyer through discovery.
Follow up on referrals/leads from First Time Buyers.
Fulfill requests from First Time Buyers or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact First Time Buyers to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive First Time Buyer assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to First Time Buyers and potential First Time Buyers.
Establish trust with the prospective First Time Buyer and First Time Buyers throughout the entire sales process to build on-going rapport.
Discover the needs of prospective First Time Buyers and First Time Buyers through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective First Time Buyers and First Time Buyers current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to First Time Buyers.
Prepare for daily appointments (e.g., review tour sheet, First Time Buyer history, presentation details, etc).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Develop relationships with prospective First Time Buyers by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential First Time Buyer and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued First Time Buyer satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED Private Office in the home for work and computer equipment Proficiency in English Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team.
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: Two years plus related face to face timeshare sales experience Experience in virtual sales methodology Successful Candidates Will Be Willing To: Work remotely from home Work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer First Time Buyer questions regarding use of properties and location amenities; make recommendations given the background information obtained on the First Time Buyer through discovery.
Follow up on referrals/leads from First Time Buyers.
Fulfill requests from First Time Buyers or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact First Time Buyers to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive First Time Buyer assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to First Time Buyers and potential First Time Buyers.
Establish trust with the prospective First Time Buyer and First Time Buyers throughout the entire sales process to build on-going rapport.
Discover the needs of prospective First Time Buyers and First Time Buyers through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective First Time Buyers and First Time Buyers current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to First Time Buyers.
Prepare for daily appointments (e.g., review tour sheet, First Time Buyer history, presentation details, etc).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Marketing Events Assistant - Charleston, SC
🏢 Marriott Vacations Worldwide
Salary not disclosed
POSITION SUMMARY Based in Charleston, SC (25% Travel to Myrtle Beach, SC) Provides organizational and administrative support to department(s) and its team members.
Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc.
Addresses inquiries from guests and associates via telephone and in person.
Transmits information or documents using a computer, mail, or fax machine.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Processes incoming and outgoing mail.
Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents.
Compiles, copies, sorts, and files records of departmental activities and business transactions.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs.
Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
Complies with quality assurance expectations and standards.
Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Stands, sits, or walks for extended periods or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.
CRITICAL TASKS Policies and Procedures Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Guest Relations Addresses guests' service needs in a professional, positive, and timely manner.
Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
Communication Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Working with Others Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks Enters and locates work-related information using computers and/or point of sale systems.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software Transmits information or documents using a computer.
Enters and retrieves information contained in computer databases and software to update records, files, reservations.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Office Equipment Transmits information or documents using mail, or fax machine.
Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing General Administration Typing Computer Software Microsoft Office PREFERRED QUALIFICATIONS Education High school diploma/G.E.D.
equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc.
Addresses inquiries from guests and associates via telephone and in person.
Transmits information or documents using a computer, mail, or fax machine.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Processes incoming and outgoing mail.
Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents.
Compiles, copies, sorts, and files records of departmental activities and business transactions.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs.
Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
Complies with quality assurance expectations and standards.
Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Stands, sits, or walks for extended periods or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.
CRITICAL TASKS Policies and Procedures Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Guest Relations Addresses guests' service needs in a professional, positive, and timely manner.
Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
Communication Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Working with Others Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks Enters and locates work-related information using computers and/or point of sale systems.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software Transmits information or documents using a computer.
Enters and retrieves information contained in computer databases and software to update records, files, reservations.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Office Equipment Transmits information or documents using mail, or fax machine.
Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing General Administration Typing Computer Software Microsoft Office PREFERRED QUALIFICATIONS Education High school diploma/G.E.D.
equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
In House Vacation Sales Concierge (Preferred Check-in)
🏢 Marriott Vacations Worldwide
Salary not disclosed
Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled: Uncapped earning potential (wages, monthly incentives, annual bonuses, contests) Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities As a Coordinator Marketing In House, a typical day will include: Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Maintenance Engineer III
🏢 Marriott Vacations Worldwide
Salary not disclosed
Position Summary The Maintenance Engineer III supports corporate maintenance operations and may assist with supporting the housekeeping and mail room operations, if required at assigned location.
For corporate maintenance, this position is responsible for performing advanced preventative maintenance, installations, and repairs for corporate and regional facilities operations assigned.
This includes the maintenance of central plant distribution systems and mechanical equipment and facilitating the distribution of villa appliances and furnishings stored at the corporate facilities warehouse.
This role provides excellent service to both external and internal customers while adhering to all brand and OSHA compliance standards.
Expected Contributions Maintenance Performs advanced preventive maintenance, installation, troubleshooting, and repair of building systems and equipment, including HVAC, mechanical, low-voltage electrical systems, structured cabling (e.g., CAT6 punch-down to junction boxes), plumbing, refrigeration, commercial kitchen equipment, appliances, controls, and energy management systems.
Diagnoses system issues, calibrates controls and gauges, and completes repairs using appropriate tools, equipment, and technical documentation.
Installs, maintains, and reconfigures systems furniture, case goods, appliances, and equipment across multiple sites; performs general furniture maintenance, relocation, and setup as needed.
Supports central plant and warehouse operations by maintaining equipment, tracking, labeling, and identifying inventory, and recommending replacement of defective or outdated assets.
Responds to service requests, prioritizes assigned work, and completes tasks independently while coordinating with Facilities Leadership to meet established quality standards.
Identifies, locates, and operates equipment shut‑off valves and systems to support safe and effective maintenance activities.
Maintains accurate maintenance records, logs, and documentation, including work performed, readings, and equipment status.
Serves as an experienced technical resource by sharing knowledge and best practices with peers as needed; does not carry supervisory responsibility.
Maintains tools, equipment, and maintenance inventory, including requisitioning.
Mailroom Provides operational support as requested.
Operates Pitney Bowes to receive and distribute incoming mail and packages as needed.
Processes outgoing mail (USPS, FedEx) as needed.
Housekeeping Regularly conducts visual inspections of assigned properties.
Escalates any required actions to vendor management or facilities management team as appropriate.
Assists with housekeeping-related issues as requested.
Safety & Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel.
Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Completes appropriate safety training and certifications to perform work tasks.
Maintains awareness of undesirable persons on property premises.
All work performed in compliance with company policies, safety requirements, and applicable OSHA standards Quality Assurance/Quality Improvement Complies with quality assurance expectations and standards.
Identifies opportunities for processes improvements within assigned work areas.
Monitors work quality and standards to ensure expectations are met for assigned tasks.
Maintain Records or Logs Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Emergency Response Assists local authorities with emergency and natural disaster situations (e.g., flood, blackout, fire alarm) according to disaster response protocol.
Candidate Profile Education High school diploma or GED required.
Technical, Trade, or Vocational School Degree preferred.
Qualifications in Plumbing, HVAC, Mechanical, Electrical preferred Experience 1-2 years of related work experience Demonstrated senior-level technical experience required.
Working knowledge of HVAC equipment preferred.
Working knowledge of plumbing and electrical systems.
Experience maintaining power and water consumption records.
Experience driving forklift preferred.
Physical & Environmental Requirements The physical demands and work environment characteristics described below are representative of those an associate must be able to perform successfully, with or without reasonable accommodation, to perform the essential functions of this job.
Frequently stand, walk, bend, stoop, kneel, crouch, twist, and reach to inspect, install, repair, and maintain building systems and equipment.
Ascend and descend ladders and stairs to access mechanical rooms, ceilings, rooftops, and elevated equipment.
Ability to lift, carry, push, and pull materials, tools, and equipment, typically up to 50 pounds, with or without assistance.
May frequently or constantly exert up to 20 pounds of force, frequently exert up to 50 pounds of force, and occasionally exert up to 100 pounds of force using team lifts or mechanical aids as needed.
Perform tasks requiring manual dexterity, hand‑eye coordination, and the ability to operate hand tools, power tools, and diagnostic equipment.
Maintain visual acuity sufficient to read gauges, meters, control panels, blueprints, and digital screens.
Must be able to travel between sites and operate a company vehicle as needed.
The work environment for this position may include: Indoor and outdoor settings across corporate offices, warehouses, mechanical rooms, rooftops, and other facility areas.
Exposure to electrical systems, loud noise levels, vibration, confined spaces, dust, fumes, odors, and varying temperatures, including heat and cold.
Use of electricity, pressurized systems, chemicals, and cleaning agents in accordance with safety procedures and training.
Occasional work in emergency or time‑sensitive situations, which may require extended periods of standing, walking, or physical activity.
Must be able to safely perform work in compliance with all safety policies, including Lockout/Tagout procedures, hazardous materials handling, and emergency response protocols.
Must be able to follow established procedures for the safe operation and storage of tools, equipment, and machinery.
Skills and Attributes Ability to troubleshoot and resolve maintenance issues using sound judgment.
Hands-on experience performing general maintenance and repair work.
Ability to read and follow technical instructions, diagrams, and blueprints.
Experience using hand tools, power tools, maintenance equipment, and PPE.
Strong safety awareness and dependable work habits.
Ability to communicate clearly and complete work orders, logs, and reports.
Customer-focused mindset with the ability to work well on a team.
Strong organizational skills with the ability to manage multiple tasks.
Valid driver’s license with a clean driving record.
May require flexible scheduling, including evenings/weekends, emergency response, and overtime as business needs dictate.
Works independently while collaborating with leadership to meet quality standards.
Demonstrates professionalism and teamwork.
Takes ownership of work and contributes improvement ideas.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
For corporate maintenance, this position is responsible for performing advanced preventative maintenance, installations, and repairs for corporate and regional facilities operations assigned.
This includes the maintenance of central plant distribution systems and mechanical equipment and facilitating the distribution of villa appliances and furnishings stored at the corporate facilities warehouse.
This role provides excellent service to both external and internal customers while adhering to all brand and OSHA compliance standards.
Expected Contributions Maintenance Performs advanced preventive maintenance, installation, troubleshooting, and repair of building systems and equipment, including HVAC, mechanical, low-voltage electrical systems, structured cabling (e.g., CAT6 punch-down to junction boxes), plumbing, refrigeration, commercial kitchen equipment, appliances, controls, and energy management systems.
Diagnoses system issues, calibrates controls and gauges, and completes repairs using appropriate tools, equipment, and technical documentation.
Installs, maintains, and reconfigures systems furniture, case goods, appliances, and equipment across multiple sites; performs general furniture maintenance, relocation, and setup as needed.
Supports central plant and warehouse operations by maintaining equipment, tracking, labeling, and identifying inventory, and recommending replacement of defective or outdated assets.
Responds to service requests, prioritizes assigned work, and completes tasks independently while coordinating with Facilities Leadership to meet established quality standards.
Identifies, locates, and operates equipment shut‑off valves and systems to support safe and effective maintenance activities.
Maintains accurate maintenance records, logs, and documentation, including work performed, readings, and equipment status.
Serves as an experienced technical resource by sharing knowledge and best practices with peers as needed; does not carry supervisory responsibility.
Maintains tools, equipment, and maintenance inventory, including requisitioning.
Mailroom Provides operational support as requested.
Operates Pitney Bowes to receive and distribute incoming mail and packages as needed.
Processes outgoing mail (USPS, FedEx) as needed.
Housekeeping Regularly conducts visual inspections of assigned properties.
Escalates any required actions to vendor management or facilities management team as appropriate.
Assists with housekeeping-related issues as requested.
Safety & Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel.
Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Completes appropriate safety training and certifications to perform work tasks.
Maintains awareness of undesirable persons on property premises.
All work performed in compliance with company policies, safety requirements, and applicable OSHA standards Quality Assurance/Quality Improvement Complies with quality assurance expectations and standards.
Identifies opportunities for processes improvements within assigned work areas.
Monitors work quality and standards to ensure expectations are met for assigned tasks.
Maintain Records or Logs Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Emergency Response Assists local authorities with emergency and natural disaster situations (e.g., flood, blackout, fire alarm) according to disaster response protocol.
Candidate Profile Education High school diploma or GED required.
Technical, Trade, or Vocational School Degree preferred.
Qualifications in Plumbing, HVAC, Mechanical, Electrical preferred Experience 1-2 years of related work experience Demonstrated senior-level technical experience required.
Working knowledge of HVAC equipment preferred.
Working knowledge of plumbing and electrical systems.
Experience maintaining power and water consumption records.
Experience driving forklift preferred.
Physical & Environmental Requirements The physical demands and work environment characteristics described below are representative of those an associate must be able to perform successfully, with or without reasonable accommodation, to perform the essential functions of this job.
Frequently stand, walk, bend, stoop, kneel, crouch, twist, and reach to inspect, install, repair, and maintain building systems and equipment.
Ascend and descend ladders and stairs to access mechanical rooms, ceilings, rooftops, and elevated equipment.
Ability to lift, carry, push, and pull materials, tools, and equipment, typically up to 50 pounds, with or without assistance.
May frequently or constantly exert up to 20 pounds of force, frequently exert up to 50 pounds of force, and occasionally exert up to 100 pounds of force using team lifts or mechanical aids as needed.
Perform tasks requiring manual dexterity, hand‑eye coordination, and the ability to operate hand tools, power tools, and diagnostic equipment.
Maintain visual acuity sufficient to read gauges, meters, control panels, blueprints, and digital screens.
Must be able to travel between sites and operate a company vehicle as needed.
The work environment for this position may include: Indoor and outdoor settings across corporate offices, warehouses, mechanical rooms, rooftops, and other facility areas.
Exposure to electrical systems, loud noise levels, vibration, confined spaces, dust, fumes, odors, and varying temperatures, including heat and cold.
Use of electricity, pressurized systems, chemicals, and cleaning agents in accordance with safety procedures and training.
Occasional work in emergency or time‑sensitive situations, which may require extended periods of standing, walking, or physical activity.
Must be able to safely perform work in compliance with all safety policies, including Lockout/Tagout procedures, hazardous materials handling, and emergency response protocols.
Must be able to follow established procedures for the safe operation and storage of tools, equipment, and machinery.
Skills and Attributes Ability to troubleshoot and resolve maintenance issues using sound judgment.
Hands-on experience performing general maintenance and repair work.
Ability to read and follow technical instructions, diagrams, and blueprints.
Experience using hand tools, power tools, maintenance equipment, and PPE.
Strong safety awareness and dependable work habits.
Ability to communicate clearly and complete work orders, logs, and reports.
Customer-focused mindset with the ability to work well on a team.
Strong organizational skills with the ability to manage multiple tasks.
Valid driver’s license with a clean driving record.
May require flexible scheduling, including evenings/weekends, emergency response, and overtime as business needs dictate.
Works independently while collaborating with leadership to meet quality standards.
Demonstrates professionalism and teamwork.
Takes ownership of work and contributes improvement ideas.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Host/Hostess
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $22.28 $500 SIGN ON BONUS This bonus is for new hires.
Internal candidates, college programs, rehires and managers are excluded.
Payments are in $250 increments at 90 and 180 days, paid on the following paycheck.
Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Host/Hostess at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free on-site parking Complimentary coffee and tea Discounts to onsite food outlets Quarterly team celebrations and awards Discounts to onsite shops and services Discounted theme park tickets and rental cars Local restaurant discounts As a Host/Hostess, a typical day will include: Seats guests by finding a clean, available table; pulls out chairs; places clean/current menu in front of guests, etc.
Moves and arranges tables, chairs, and settings and organizes seating for groups with special needs with a minimal amount of disturbance to other guests.
Greets guests and determines the number in their party.
Ensures place settings are appropriate, and each guest has a napkin, clean silverware, and standard place setting items.
Monitors dining rooms for seating availability, service, safety, and well-being of guests.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Host/Hostess at AAH: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Internal candidates, college programs, rehires and managers are excluded.
Payments are in $250 increments at 90 and 180 days, paid on the following paycheck.
Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.
As a Host/Hostess at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Perks Free on-site parking Complimentary coffee and tea Discounts to onsite food outlets Quarterly team celebrations and awards Discounts to onsite shops and services Discounted theme park tickets and rental cars Local restaurant discounts As a Host/Hostess, a typical day will include: Seats guests by finding a clean, available table; pulls out chairs; places clean/current menu in front of guests, etc.
Moves and arranges tables, chairs, and settings and organizes seating for groups with special needs with a minimal amount of disturbance to other guests.
Greets guests and determines the number in their party.
Ensures place settings are appropriate, and each guest has a napkin, clean silverware, and standard place setting items.
Monitors dining rooms for seating availability, service, safety, and well-being of guests.
Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Host/Hostess at AAH: Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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